Lottie, the kitchen designer suggested some excellent ideas during the design process and worked with us through the installation process with regular site visits. Henry and his team kept to the times... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Lottie, the kitchen designer suggested some excellent ideas during the design process and worked with us through the installation process with regular site visits. Henry and his team kept to the times... Ver mais
A empresa respondeu
Service with a genuine smile. My fabulous new bed arrived on time, delivered by two lovely guys. Many thanks Neptune, Alfie and Josh
A empresa respondeu
Always a pleasure to visit Neptune in Hailsham. Katy, Katie and Rachael are welcoming, very helpful and knowledgable about the products. Always greeted with a smile and an offer of tea or coffee. Wo... Ver mais
Rachel and her team offer a very friendly and relaxed experience when you enter the shop. It’s beautifully merchandised and the room set ups are exquisite. She didn’t follow us around but offered advi... Ver mais
A empresa respondeu
Escrito pela empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
North Street, BN27 1DQ, Hailsham, East Sussex, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
We absolutely love all the furniture and accessories we have recently bought from Neptune Hailsham. Larisa inspired us with some beautiful and innovative ideas and put it all together beautifully. We are delighted!

Resposta da Neptune - Hailsham
There was a delay on the delivery of the item I'd bought but I was kept informed which I very much appreciated and as it happened it didn't really matter how long it took. However, I then received an email giving me a delivery date and instructions to ring a number by 10am the following day otherwise my date could be moved back. I was not happy about this as it was only by chance I'd read my emails but I rang the number - no reply. I tried again the following morning - no reply so what good was that! I then rang the shop I'd bought the item from and had exemplary service in obtaining confirmation that delivery would go ahead during the morning which was my preferred time. I'm absolutely delighted with the item I bought which matches a previous purchase from Neptune.

Resposta da Neptune - Hailsham
We have bought from Hailsham Neptune for many years. The quality is excellent and Rebecca and her team are professional, experienced and friendly.
We recommend a visit.

Resposta da Neptune - Hailsham
We have always enjoyed professional and friendly service from all the team at the Hailsham store.
Our most recent purchase was delivered on schedule, unpacked and placed in the appropriate spot, white glove service .
Thanks

Resposta da Neptune - Hailsham
Ordered the Bryher garden furniture from the Hailsham shop on Thursday.
It was lovely to see this on display, I liked it more each time I saw it. Katie was extremely helpful and didn’t mind that it took three visits to the shop for me to make my mind up! The garden furniture looks good quality and comfortable to sit on I’m looking forward to it’s arrival and am now deliberating about the stunning garden parasol. Excellent customer service, nothing was too much trouble. Lovely shop, certainly worth a visit.

Resposta da Neptune - Hailsham
I have recently discovered Neptune brand and am in love with the Hailsham store! Every single member of staff that I have met are so friendly and so helpful.
The manager Rebecca gave me some great advice on how to style my lounge and ordered the perfect clock into store for me and it finishes the lounge off beautifully.
I'm so happy that I have discovered this amazing brand and such a stunning local showroom. Its my new favourite place to visit!
Thank you Neptune Hailsham xx

Resposta da Neptune - Hailsham
We purchased some bedroom furniture from the Chichester range a while back and wanted to add to this. Their customer service is excellent, Larisa couldn’t have been more helpful, and we have found the quality of the furniture is excellent. I have also purchased “Old Chalk” paint, which is excellent quality, easy to apply and no brush marks. Would highly recommend Neptune.

Resposta da Neptune - Hailsham
Helpful service in store, very stylish product and easy to install. It was a day or two later being delivered than advised, but there was a prompt and informative response when I queried this.

Resposta da Neptune - Hailsham
Your designer Annie from Hove office worked well to help me get the kitchen I needed. However, the delivery of units let her down. The towel rail did not have a rail, and had to be reordered twice until one arrived. The estimate on cornice needed was wrong so I had to order another length, which took too much time.
The units chip with time and need repainting.

Resposta da Neptune - Hailsham
Very helpful, informative, efficient service. They rang back when they said they would, I placed my order and I received it in the time frame quoted.

Resposta da Neptune - Hailsham
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.