Order and from start to finish it was an amazing service , I was informed every step of the way. The deliver driver Andre was professional and polite and even carried the item into the room of choice... Ver mais
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Leia as opiniões dos outros
Fabulous, friendly staff at the Knutsford store ,made choosing our new suite a complete dream. They assisted with colour choices and provided fabric samples which were very useful. We are VERY pleased... Ver mais
A empresa respondeu
Our new bed head looks lovely. We originally wanted to fix to the bed base but the headboard needs two fittings at each side not the normal one. So we wall mounted it and it was super easy with the hi... Ver mais
A empresa respondeu
Great service, quality side tables painted to customer specification and was left a pot of touch up paint. The delivery guys were friendly, helpful and on time. They unpacked the items in their van... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de móveis
- também em
- Acessórios para móveis
- Designer de interiores
- Loja de mobília para sala de estar
- Loja de móveis de jardim
- Loja de utensílios de cozinha
Sobre Neptune - Knutsford
Escrito pela empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Informações de contacto
Chelford Rd, WA16 8TA, Knutsford, Cheshire, Reino Unido
- 01565 354002
4,8
Excelente
280 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Wall art order and delivery
Order and from start to finish it was an amazing service , I was informed every step of the way. The deliver driver Andre was professional and polite and even carried the item into the room of choice and also checked over the artwork with me 10/10
Thank you Neptune and Andre
7 de setembro de 2026
Opinião espontânea
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Customer service as it should be
Customer service was great and really appreciated helpful advice which allowed me to go home and decide on best option and buy on line
15 de agosto de 2026
Resposta da Neptune - Knutsford
We're so glad our team provided helpful advice, allowing you to make an informed decision online. We appreciate your kind words!
Resposta da Neptune - Knutsford
Hi Alan,
Many thanks for your review, it's very much appreciated.
See you soon!
Charlotte
Perfect purchases from Neptune Knutsford
We have purchased various beautiful items from Neptune in Knutsford including the Matilda chairs & the large Overton Wall Art 11 for our new contemporary apartment They are just perfect and we are very thrilled with them.
The team at Knutsford Neptune are just delightful and always so very helpful and smiling.
3 de agosto de 2026
Opinião espontânea
Resposta da Neptune - Knutsford
Dear Judith,
Thank you so much for your kind comments, it means so much. It's always a pleasure to welcome you into store. See you again soon!
Charlotte x
Yes I am really pleased with purchase…
Yes I am really pleased with purchase from Neptune knutsford staff really lovely and very helpful especially lady who served me sorry I can’t remember her name but she made me a lovely coffee
22 de julho de 2026
Resposta da Neptune - Knutsford
Dear Dianne,
We are delighted that you are pleased with your purchase and your time in store. We hope to see you again soon!
Many thanks,
Charlotte
Fabulous furniture
Fabulous, friendly staff at the Knutsford store ,made choosing our new suite a complete dream. They assisted with colour choices and provided fabric samples which were very useful. We are VERY pleased with our gorgeous Eva suite,it was delivered expertly, and positioned exactly as we wanted by professional staff. Overall, a pleasant experience, we are delighted with our furniture and would not hesitate to recommend Neptune to friends and family.
27 de maio de 2026
Opinião espontânea
Resposta da Neptune - Knutsford
Hi Kate, thank you for your wonderful review! We are so pleased to hear that our team made choosing your new suite a dream and that you are delighted with your furniture. We truly appreciate your recommendation and hope to see you again soon. Best wishes Jo
Neptune Sheldrake table and Montague chairs
I purchased the Sheldrake and 4 Montague Lloyd loom chairs in driftwood. The table is perfect size for 3-4 people and just right for my kitchen. Simply thrilled with the quality and comfort of the chairs, and the table is well made and solid. The service I received from the staff at their Knutsford store was excellent. As always so very helpful. The delivery men were also courteous too.
1 de junho de 2026
Opinião espontânea
Resposta da Neptune - Knutsford
Hi Didee, we are so pleased to hear you are thrilled with your table and chairs, and that they are perfect for your kitchen. It's wonderful to know our team provided excellent and helpful service. Thank you for your kind feedback! Best wishes Jo
Resposta da Neptune - Knutsford
Hi Michelle, we're so glad you enjoyed your experience. We appreciate your kind words about our helpful staff. Bet wishes Jo
Easy to order and delivered quickly
Easy to order and delivered quickly . Nicely n packaged a lovely birthday present
14 de maio de 2026
Resposta da Neptune - Knutsford
Hi Debra, We are so pleased to hear that ordering was easy and delivery was quick. We are glad it made a lovely birthday present. We hope to see you again soon. Best wishes Jo
Warm and welcoming very knowledgeable…
Warm and welcoming very knowledgeable staff who are always ready help.
11 de maio de 2026
Opinião espontânea
Resposta da Neptune - Knutsford
Hi Lynn, we're happy to hear that our team's knowledge and helpfulness made your experience warm and welcoming. Thank you for your positive feedback! Best wishes Jo
Another delivery of stunning furniture…
Another delivery of stunning furniture from Neptune and once again top class service from start to finish, especially the delivery team Lee & Craig, who let us know exactly when they were arriving, and made the whole instillation process simple, and they also gave us great after care advice too.
Thanks gents
7 de maio de 2026
Opinião espontânea
Resposta da Neptune - Knutsford
Hi Mark, I'm happy to hear that you are enjoying your stunning furniture. It's great to know the delivery and installation process was simple, and the after-care advice was helpful, I'll pass on your lovely comments to the delivery team. Thank you for your positive feedback. Best wishes Jo
Beautiful showrooms displaying their…
Beautiful showrooms displaying their fine quality products, free to browse at leisure unless you ask for assistance. We ordered two items of furniture and the process took no more than 15minutes.
8 de abril de 2026
Opinião espontânea
Resposta da Neptune - Knutsford
Dear Mr O'Connor, Thank you for your lovely feedback. We’re so pleased to hear you enjoyed browsing the Knutsford showroom and that the ordering process was quick and straightforward for you. It’s great to know you appreciated both the space and the service.
All my best,
Amy at Neptune Support Office
Beautiful store
Beautiful store. Lovely displays. Quality items. Friendly staff
29 de março de 2026
Opinião espontânea
Resposta da Neptune - Knutsford
Dear Emma, Thank you for your kind comments. We're delighted you enjoyed the Knutsford store and displays, and that our team made you feel welcome. It’s great to know the quality of our pieces stood out to you.
All my best,
Amy at Neptune Support Office
Very average customer service
I find the customer experience at Neptune Knutsford very strange for such an upmarket store. And I’m not alone in thinking it . I’d say generally it’s pretty unwelcoming. It’s rare for anyone to say hello or goodbye for that matter . Once I got reprimanded for taking some faux flowers out of a vase so I could play around with the arrangement , I actually ended up buying it but felt quite puzzled by it all. Last week I changed an item and got a nice friendly assistant and it was great then I had a browse and as I left I looked over today goodbye but as usual, even though they didn’t look busy, I was ignored. You wouldn’t get that in Oka or Susie Watson . Otherwise I love the store and buy lots of things all of which I’m very happy with .
Follow up .. I went in again last week with my daughter , four assistants were at the desk , all chatting, not one of them looked over to help . I was looking at candles which are right next to the desk , they continued chatting ., . all four of them. I looked towards the desk for a good 30 seconds and miraculously one of them noticed me and served me whilst the whole time the other three carried on their conversation. Am I invisible ? Love my candles though!
20 de março de 2026
Opinião espontânea
Resposta da Neptune - Knutsford
Hi Lucy, we appreciate you sharing your experiences at our Knutsford store. We're sorry to hear that you've found our customer service unwelcoming at times. It's concerning to hear about the incident with the flowers and that you felt ignored on other occasions. We'll address this with our team to ensure a more consistent and attentive experience for everyone. We value your feedback and are glad you love our products. Best wishes Jo
Dining table, chairs and barstools.
Dining table, chairs and bar stools returned due to colour being different to what we’d chosen in the showroom. We were informed Neptune have changed suppliers hence the difference in product. Jason and Mark who collected the furniture were extremely courteous and helpful.
10 de março de 2026
Opinião espontânea
Resposta da Neptune - Knutsford
Hi, we appreciate your feedback and we're sorry the colour of your furniture wasn't as expected. We're glad the collection team was courteous and helpful during the return. Best wishes Jo
Amazing staff at Neptune
Amazing staff at Neptune, from the Designers and store staff in Knutsford,to the delivery of my beautiful furniture.Jason and Mark delivered our furniture on time,assembled our dining table,removed all packaging from our home, and advised on how to care for our products.Thefurniture looks beautiful.I am delighted.
9 de março de 2026
Opinião espontânea
Resposta da Neptune - Knutsford
Hi Linda, we're delighted to hear about your positive experience with our team and furniture! It's wonderful knowing the delivery and assembly met your expectations and that you are enjoying your beautiful furniture. Thank you for sharing your feedback. Best wishes Jo
Love my new Neptune kitchen
Love my new Neptune kitchen. The whole process has been seamless and the quality of the fitting, especially the quartz is exceptional. Kayleigh our Installation Manager was super professional and always available at the end of the phone giving us a personal service.
5 de março de 2026
Opinião espontânea
Resposta da Neptune - Knutsford
Hi Kate, we're happy to hear that you love your new kitchen. It's great to know the entire process was seamless and the fitting was of high quality. We appreciate your positive feedback regarding the installation manager's professionalism and personal service, I'll be sure to pass it on. Best wishes Jo
The quality was amazing staff really…lovely
The quality was amazing staff really lovely can’t wait to go back.
13 de fevereiro de 2026
Opinião espontânea
Resposta da Neptune - Knutsford
We appreciate you sharing your thoughts with us. We are so happy you enjoyed our quality and lovely staff. I will pass on your comments to the team. We look forward to seeing you back in the store.
Many thanks for taking the time to review us.
Marise
Staff in the Knutsford store are both…
Staff in the Knutsford store are both helpful & courteous, it’s a delight to shop there.
9 de fevereiro de 2026
Resposta da Neptune - Knutsford
Hi, thanks for such a lovely review, I'm really pleased you enjoy shopping here and hope to see you soon. Best wishes Jo
We're very pleased with our chairs
We're very pleased with our chairs. Very well made and our order came quicker than we thought.
12 de fevereiro de 2026
Resposta da Neptune - Knutsford
Hi Alan, we're happy to hear that you are pleased with your chairs' quality. We appreciate your positive feedback and are glad the order arrived quickly! Best wishes Jo
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