Very pleasant surprise beyond the shop. The room sets were amazing and we loved the kitchen designs and media walls. Well worth a visit and we will be returning very soon to peruse the wonderful inter... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Very pleasant surprise beyond the shop. The room sets were amazing and we loved the kitchen designs and media walls. Well worth a visit and we will be returning very soon to peruse the wonderful inter... Ver mais
A empresa respondeu
I bought some Sofia napkins from Neptune a while ago, and have recently wished I also had the matching table runner, but it's no longer stocked ! I thought maybe if I ring Neptune outlet in Swindo... Ver mais
We ordered the beautiful Harrington dining set just over five years ago and have loved it ever since. It still looks brand new and is incredibly comfortable. Recently I reached out to Neptune’s custom... Ver mais
After the EPSOM fiasco, I was apprehensive about this sale. I’ve been to the past two that were held in Swindon and always enjoyed them. This one was well organised and managed; from the gentleman a... Ver mais
A empresa respondeu
Escrito pela empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Frankland Road, SN5 8YG, Swindon, England, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Jamie in Customer Experience is a star and without him looking after us we would have fallen into a deep broken hole of sink despair.
Anyway, end result is we have the replacement bowl we need and a chance of having a drip free toothbrushing experience in the near future!
Excellent result!!
Andy

Resposta da Neptune - Outlet
Helpful and friendly delivery team, made sure the replacement was in good order and removed the packaging.

Resposta da Neptune - Outlet
Very smooth and friendly delivery today by Lee & Dewey, thanks lads!
Not the easiest route to navigate a garden sofa, but achieved in no time and with a smile : )

Resposta da Neptune - Outlet
Excellent product, brilliant delivery service,great outlet service and experience

Resposta da Neptune - Outlet
Neptune outlet staff really helpful when buying garden furniture. The delivery team were excellent unpacking and assembly everything. Really pleased with purchase . Plus amazing food in cafe .

Resposta da Neptune - Outlet
Lana from the Trade Services Team is absolutely amazing its great to work with people that are dedicated to doing an outstanding job.

Resposta da Neptune - Outlet
Neptune products are always great quality and the sales and delivery services are excellent too. Thanks to the lady who held the item for me and special thanks to Andre and Liam for carefully delivering and constructing our glass coffee table. Very pleasant, polite and friendly chaps.

Resposta da Neptune - Outlet
Previous customers . As ever purchasing was easy. Delivery team (Alf and Josh on this occasion ) unpacked the items , checked all was well, placed them exactly and took the rubbish away . Always courteous and early to boot . Solid service

Resposta da Neptune - Outlet
Touch up paint for garden furniture arrived following day having spoken to Jenny who was very friendly and efficient having identified the colour I required.

Resposta da Neptune - Outlet
Delivery by Ant and Dec (sorry Sean) was very efficient and courteous. We are delighted with our new Suffolk side board. Excellent company.

Resposta da Neptune - Outlet
Dream kitchen, exceptional quality and design, unrivalled.
Such a positive experience from start to finish. Facilitated by Jenny in Swindon. She has been incredible! We have had many questions and queries and all have been a breeze for Jenny, she knows what she’s doing and gets it done. The team have been there for support too.
Our experience has been pleasing in every way and we are now very proud owners of a most splendid kitchen.

Resposta da Neptune - Outlet
Very happy with our chairs - Jenny went above and beyond to help us with the purchase - Thanks for such great customer service! 🙂

Resposta da Neptune - Outlet
Just brilliant! Great quality product and outstanding customer service!! I'll be back!
Ordered a range of items which were promptly delivered as promised. The construction of the items was quick, efficient and very tidy.
Both the team were knowledgeable, professional and very service oriented.
Will be ordering again!
Excellent customer service. Thank you Jenny and Abby for going above and beyond. I’m delighted with my purchase!

Resposta da Neptune - Outlet
Thankyou to Ant & Jason for delivering our sofa and arm chair with great care. You were lovely to chat to, very knowledgable about what you do, and, we hope you get some recognition for that with this review.
Sophie and Tommy

Resposta da Neptune - Outlet
Jenny was so helpful on the phone with our enquiry about a Fara rug which is no longer stocked by Neptune.
She kindly took the measurements for us of the same rug in the Swindon showroom and looked into their stock and relevant price. We were so pleased she suggested us visiting the outlet to check the design/ quality but tbh it was excellent!!
We brought the rug home and are so pleased with it, adding character to our landing.
Thanks Jenny and your team at the Swindon outlet as you are all so helpful, nothing is too much trouble.
We’ll be back!!! 😃

Resposta da Neptune - Outlet
We love coming to Neptune at Swindon, always buy things at the outlet shop, looking around the showroom is just fab and the cafe the icing on the cake!

Resposta da Neptune - Outlet
I love Neptune and the service at my local shop in Bury St Edmunds is great. I dealt with the outlet in Swindon recently also and they couldn’t have been more helpful. Thanks Neptune!

Resposta da Neptune - Outlet
Our kitchen is about 4 years old so naturally a few minor problems. I contacted Neptune and they organised someone to come and repair the issues. Christian turned up and solved them all, noticing another minor issue and fixed that too. Really impressed with the service,

Resposta da Neptune - Outlet
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