An excellent experience from start to finish. Showroom staff in Reading (itself a beautiful showroom) were most helpful in helping us select ideal products for our needs. Order timelines were clear... Ver mais
Localização
Alterar localizaçãoMonks Mead House, Bath Road, RG10 9SA Reading, Berkshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We had the best visit to Neptune Hare Hatch, Reading this week. Everything is laid out and displayed so beautifully but the highlight has to be the staff that work there. Particularly Liz, Betty & Si... Ver mais
We recently visited Neptune Reading to view dining room tables. The member of staff who provided help and assistance called Natalie could not have been more helpful. She was very patient she showed my... Ver mais
A empresa respondeu
We’ve just had such a lovely shopping experience at Neptune in Reading by Claire, Liz and Jo! We called ahead to check something was in stock and by the time we had got there the items had alrea... Ver mais
Informações sobre a empresa
- Loja de móveis
- também em
- Acessórios para móveis
- Designer de interiores
- Loja de mobília para sala de estar
- Loja de móveis de jardim
- Loja de utensílios de cozinha
Sobre Neptune - Reading
Escrito pela empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Informações de contacto
Monks Mead House, Bath Road, RG10 9SA, Reading, Berkshire, Reino Unido
- 0118 932 6060
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
An excellent experience from start to…
An excellent experience from start to finish. Showroom staff in Reading (itself a beautiful showroom) were most helpful in helping us select ideal products for our needs. Order timelines were clearly explained (and stuck to) and delivery was efficient. Shane and Lee W, the delivery team unboxed, placed items in our desired locations and cleared away all packing materials.
I would highly recommend.
Extremely friendly and helpful staff
Extremely friendly and helpful staff. Amazing shopping experience with a well laid out store making everything viable and accessible
Favourite location
Arrived on a busy weekend and was still offered a drink and help as we browsed. Did not spend loads of money on this occasion but the service was still perfect, as always. Great to browse, design, and buy. My new favourite Neptune location.
The best Neptune store for a warm welcome
We had the best visit to Neptune Hare Hatch, Reading this week. Everything is laid out and displayed so beautifully but the highlight has to be the staff that work there. Particularly Liz, Betty & Simone they are just wonderful and when I visited on Wednesday with Harvey my dog on his 12th birthday he absolutely loved it too!!
You cannot leave without buying yourself a little treat :)
Excellent showroom, delivery and product
Excellent showroom experience, the showroom itself was wonderful plus the staff were knowledgeable and very kind. Our delivery drivers Lee and Craig were great and shifted + assembled a heavy table in the (silly) May heat. Vey happy with the table.
Poderá usar IA para responderLer mais
Amazing staff and lovely products
Amazing staff and lovely products

Resposta da Neptune - Reading
Always a lovely experience shopping in…
Always a lovely experience shopping in my local Neptune.. The staff are very friendly and professional!

Resposta da Neptune - Reading
Seamless service
Very pleased with the dining table and chairs. The whole journey from first stepping into the Reading store (thank you Liz), to the delivery (Alfi and Josh), was seamless. Thank you all.

Resposta da Neptune - Reading
We came in to look at Garden furniture…
We came in to look at Garden furniture and the ladies were fabulously helpful and could answer all questions ! We will be back to purchase shortly as we had to check measurments.

Resposta da Neptune - Reading
Great service
Neptune are always very helpful a big thank you to Betty and everyone at the Reading Store an exceptional company would definitely recommend and will being using them again in the future.
Excellent service from the store and delivery…
Excellent service from the delivery team Josh and Mark.
Excellent Customer Service
The member of staff we spoke to at the Neptune - Reading branch was really helpful and very friendly. The customer service throughout the ordering and delivery process was excellent. The furniture we purchased looks great because it’s beautifully made. We would really recommend this Company for friendly, respectful service and high quality furniture.
Beautiful Table Lamp
Beautiful Table Lamp. Great quality, perfectly packaged & delivered & looks great.
The staff at Neptune Reading are truly…
The staff at Neptune Reading are truly delightful and so helpful, thank you.

Resposta da Neptune - Reading
Very efficient service from beginning…
Very efficient service from beginning to end. Thank you
We are long standing customers of…
We are long standing customers of Neptune and love the styling and quality of their furniture, housewares, artificial flowers etc.
There stores are laid out like normal houses and the staff are welcoming and very helpful. The delivery drivers are always professional and our only compliant is delivery costs and charging to take away packaging which is outright riduculas for a premium brand.
Exceptional customer service
Exceptional customer service. Every person we encountered at Neptune in Reading and Swindon deserves praise.
Helpful friendly staff
Extremely helpful staff who without any fuss wrapped my order and had it ready for collection by another member of my family. Thank you very much.

Resposta da Neptune - Reading
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







