New Balance Opiniões 

UI've only given this one star because I can't give it zero stars.
A truly atrocious shopping experience with shocking customer service.
Dishonest, unprofessional, lazy and unbelievable for a global brand!
Don't buy via the website because I guarantee you won't receive your goods .
Take a look at the reviews for confirmation of how bad it is.

Extremely disappointing experience

Really disappointed with New Balance. Their website advised going down half a size, which I chose not to follow, so I ordered my usual size. They didn’t fit, so I had to place another order for half a size up.

Unfortunately, both orders took an unacceptable amount of time to arrive, over a week for the first and more than a week and a half for the second.

When you buy directly from a major brand, you expect accurate sizing guidance and a reasonable delivery service. I experienced neither.

The whole process was unnecessarily frustrating and certainly not the level of service I expected from New Balance. I won’t be ordering from them again.

9 days - still not shipped

Website states free delivery over £100, then wants you to pay £15 for two-day delivery. In hindsight, having been waiting nine days and it's still not to be shipped is absolutely shocking. After speaking to customer service, they said it was an issue with DHL, but after some slight probing, the product hadn't even been picked yet, so something to do with staffing capacity in their warehouse.

First-time buyer because of the wide fitment, but unfortunately we'll likely look elsewhere in the future.

There is no way to reach New Balance about shipping delays. Their email is down, chat service is not working, and the telephone service is unreachable. My order is up in the air with no one able to confirm what's happening since the shipping window has passed. I really like their shoes and their in-store service. Pity about their customer service.

No trainers, no way to contact them. Their online chat always says they are offline, their email address says it is currently down and not an option, call the uk number and you get a message in another language and then the call cuts off.

Literally over a week later and my order hasnt shipped, nor can I contact anyone. I have to go to my bank.

Never buying New Balance again. No respect for their customers.

I've ordered 3 items (none of them on sale) on the 3rd of August early morning. Still pending 3 days later. No communication, customer service had 40 people waiting ahead of you with a report "1-7 minute wait time" i have been waiting for 3 hours, no movement. Never ever buy direct with NB.

Shocking! Order placed 27th July. Estimated delivery date 31st July. Now 6th August no trainers have arrived. Tracking shows as ‘pending’. Can’t get to speak to anyone - tried live chat a number of times and there’s always been a minimum of 200 people ahead of me! Been on the phone to them no answer! Have brought many pairs of New Balance trainers and this is by far the worse customer service I have ever experienced, so much so, it’s putting me off buying anymore! Don’t waste your time buying online from New Balance themselves! Happy to take your money though!

I ordered a pair of trainers for a birthday present. New balance sent my order via UPS. Order was never received & sat in a warehouse in Luton for over a week. I contacted New Balance and I was told UPS was returning the package to sender & I would receive a refund when New Balance received it. Over two and a half weeks later no package and no refund. Please do not waste your time and money purchasing from this company. They are incompetent.

Mate the good will policies of this company and durability of the 1906 trainers (£140 btw), is deaddd.

Fair enough, I bought my trainers from ASOS, so New Balances excuse to not giving a replacement is that I bought from another retailer, whatever.

But the fact the soul is peeling off from moderate use and ativity, and within 2 years of purchase, is crazy. For the price point! And neither retailer will do anything out of good will? Cool. I'll just deal with soggy £140 trainers when it starts raining in the UK. LESS THAN 2 YEARS IS CRAZYYY. What you using... PVA glue? 1 year warranty too, you must have no faith in your "high value" product...? Even so, unfortunate cases like mine where I actually take care of my shoe and don't partake in crazy activity, should be reviewd out of goodwill. Joke

Ordered trainers which were smaller than shoes previously bought from the same company. I therefore had to return them. I received a £15 discount for joining their membership scheme.
They are now refusing to apply the same discount to a larger replacement.

When placing order said 1-3 business days over a week went by and it wasn’t even processed never mind dispatched, customer service is severely lacking and terrible ! You get ignored on every social media platform and emails . I eventually called and asked what is the hold up ( I never ordered sale items was full price ) and there apparently is a massive backlog in wharehouse so they have no idea when things will even be processed never mind dispatched and you can’t even cancel . Was told to contact in a few days if still no email then checked this evening and they’ve cancelled my order !! Would never order from directly new Balance ever again . Shocking and worst customer service I’ve ever experienced.

Bought as a gift and ordered.over 7days ago. Item still hasn't been shipped. Can't ask for a refund until recipient of the goods. If I had known I wouldnt have bothered. Definitely will NOT buy from them again and will share my experience with anyone who asks. Absolutely disgusting service.

Ordered shorts and top on the 24/7 been in touch twice with them. No further updates and cannot cancel due to delays in the warehouse. It’s really bad! Won’t ever order again that’s for sure.

Unlike so many others on here, I actually got some trainers delivered to me. It did take them 10 days and a phone call to customer services to get them here though. The outer packaging was in a beat up state and the shoebox inside was dented on one end, so that was poor from UPS. Overall, although the trainers themselves are very good, the buying experience was nowhere near that expected of a globally recognised brand. Pull your socks up!

Seems I'm not the only one with an order currently MIA! Ordered trainers for my son 1.5 weeks ago and they've not even been dispatched. Sent an email 5 days ago and no response. 300+ people queuing for online chat and the time keeps changing between 3-5 minutes wait time to 39 minutes. Reading the reviews here, I think I'll give up and request a charge back through my bank. The size we ordered is now out of stock anyway. Never again.

Ordered a pair of boots for my son who was going to cross from adidas to new balance, that was 10 days ago! Still not even been processed let alone shipped.
Customer service useless, try live chat! Doesn’t even work. The whole company is shot.
Why would anyone ever buy from them when its this bad.
Even though the product isnt even processed they cant even refund.
The whole situation is shocking.
Quick to take the money but not so quick to sort out problems.

Absolutely appalling customer service. Over 10 days after placing my order it's still stuck as "In Progress" and hasn't even been dispatched. Despite this, New Balance refused to cancel the order and instead expect me to wait for it to be shipped, intercepted, returned to the same warehouse and only then refunded. Nobody could provide any timescale for dispatch or my refund, and they refused to let me speak to a manager or complaints team. I've never experienced such an illogical and frustrating process from a major retailer. Avoid if you value your time and money.

Order 2 weeks ago. Say expected delivery is 30 July, obviously I don't have it, talk to customer service basically rubbish, no reply. I am not sure is it gonna have it or just a scam

Same as others - not dispatched (even with paid next day) after a week because they 'have a promotion on and are busy'. *H O W E V E R* looking at other reviews this has been going on years! So that's rubbish. Many other companies manage to run promotions and dispatch items on time.

Customer Service also outright lie. I contacted them via live chat to cancel the order and was waiting 4 hours to talk to someone who said they cannot cancel my order because it's already been packaged up and waiting for the pick up. I found this odd when I'd not received the usual emails saying so and logging in it says it's still 'processing' and has not been packaged or a label generated. They then said they'd email with how to cancel but I said there's no cancel button under accounts. I was told to not worry I can cancel and the email will tell me how. (Thinking odd why can't you just tell me now). I said I've not received an email (before they go and I'm waiting another 4 hours). They said they can't send emails during live chat (which made me more suss). Ended chat. Got email. No option to cancel. Just says refuse delivery or generate a return label! Later I get an automated email saying sorry we've still not sent your order... etc. So just lying about it waiting to get picked up and lying about email telling me how to cancel.

In my area at least most drivers drop and go. Sometimes even if I run for the door there's not even their van in sight. So unsure how I'm supposed to refuse delivery!

I have to wait 15 days to do Charge Back but will be doing this because sounds like they don't refund people too and do things like send used, odd, different sized shoes or empty boxes!!

I did end up buying the trainers from JD sports who did manage to send them next day but the back sole of one trainer seemed to collapse like the foam in the sole was not made right. So they got returned. I got a different brand instead. They also seem to be rubbish made from this and what others have said. Despite the price tag!

I invite people to Charge Back if brought on credit card or get money back through Paypal; if it happens often they get black listed by the banks as 'high charge back risk'! Then they might sort out some actual customer service!!

Been on the live chat function since 9:11am this morning- it’s 3:57pm and still no response. Awful customer service