New Balance Opiniões 

Same as others - not dispatched (even with paid next day) after a week because they 'have a promotion on and are busy'. *H O W E V E R* looking at other reviews this has been going on years! So that's rubbish. Many other companies manage to run promotions and dispatch items on time.

Customer Service also outright lie. I contacted them via live chat to cancel the order and was waiting 4 hours to talk to someone who said they cannot cancel my order because it's already been packaged up and waiting for the pick up. I found this odd when I'd not received the usual emails saying so and logging in it says it's still 'processing' and has not been packaged or a label generated. They then said they'd email with how to cancel but I said there's no cancel button under accounts. I was told to not worry I can cancel and the email will tell me how. (Thinking odd why can't you just tell me now). I said I've not received an email (before they go and I'm waiting another 4 hours). They said they can't send emails during live chat (which made me more suss). Ended chat. Got email. No option to cancel. Just says refuse delivery or generate a return label! Later I get an automated email saying sorry we've still not sent your order... etc. So just lying about it waiting to get picked up and lying about email telling me how to cancel.

In my area at least most drivers drop and go. Sometimes even if I run for the door there's not even their van in sight. So unsure how I'm supposed to refuse delivery!

I have to wait 15 days to do Charge Back but will be doing this because sounds like they don't refund people too and do things like send used, odd, different sized shoes or empty boxes!!

I did end up buying the trainers from JD sports who did manage to send them next day but the back sole of one trainer seemed to collapse like the foam in the sole was not made right. So they got returned. I got a different brand instead. They also seem to be rubbish made from this and what others have said. Despite the price tag!

I invite people to Charge Back if brought on credit card or get money back through Paypal; if it happens often they get black listed by the banks as 'high charge back risk'! Then they might sort out some actual customer service!!

Been on the live chat function since 9:11am this morning- it’s 3:57pm and still no response. Awful customer service

Same issue as everyone else. Ordered a pair of trainers got one confirmation email saying my delivery was expected the 31st of July and absolutely nothing since. Nothing to say its been delayed. Checked the tracking and its not even been shipped. I dont think theyve taken the money though but now I don't know if theyre just randomly take out the money or if Im ever going to recieve these trainers or if I should give up and go elsewhere. Customer service impossible to get hold of.

Ordered trainers a week ago. Due today - not even dispatched! Payment still pending! No communication, chat had a 3 hrs wait with 500+ waiting earlier, now up at 1800 but will be answered in 1-3 minutes. Joke. Lovely products but gone like so many other big companies - couldn’t care less. Avoid!

Asked NB support to cancel my order due to extreme shipping delays, the person I spoke to said they can't cancel the order even though it hasn't been picked or shipped and I can return / refuse delivery when they arrive.

I asked when my order would be shipped and they didn't know. They suggested it may be a couple more weeks but I should wait and see...

So you can't cancel my order, but I have to wait an undisclosed amount of time before I can start the returns process? Absolutely disgusting experience. If this had happened with any other business you'd think it's a scam.

I ordered a pair of shoes 10 days ago, and my order is still showing as "Pending" with no updates. Despite contacting Customer Service several times via email and live chat, I have received absolutely no response.

I expected much better from a global brand like New Balance. This has been one of the worst online shopping experiences I've had. This was my first order through the New Balance website, and it will definitely be my last. I won't be purchasing from New Balance again.

Ordered over a week ago. Money taken yet no updates since! Not even processed the order, update sat on 'processing'. Tried contacting customer service via call, on hold for 38 minutes before line just cut. Then tried their website chat, sat in a queue of over 1100 people trying to get through! Said wait time 28-36 minute.. 45 minutes passed not even updated, still over 1000 people ahead of me, gave up. Awful company, bad customer service.

DO NOT ORDER FROM THIS WEBSITE. I HAVE TWO MISSING TRAINERS FROM MY ORDER, NO WAY IN HELL THEY COULD HAVE FIT IN THE PARCEL I RECEIVED. CUSTOMER SERVICE IS DISMISSIVE AND CONDESCENDING. IN 2026 CAN'T BELIEVE THEY CAN CONTINUE TO OPERATE LIKE THIS. I WILL BE PUTTING A CLAIM IN WITH MY BANK AND LEAVING A REVIEW WHEVEREVER I CAN. I USUALLY CHECK REVIEWS BEFORE ORDERING FROM A NEW WEBSITE BUT I THOUGHT I COULD TRUST NEW BALANCE BEING A WELL KNOWN BRAND. THEY OBVIOUSLY HAVE THEIVES WORKING IN THEIR WAREHOUSES BUT SOMEHOW INSIST ON PUNISHING THEIR CUSTOMERS. LUCKILY I TOOK PICTURES OF THE PACEL BEFORE I EVEN OPENED IT, I GUESS THANK GOD FOR UPS DAMAGING THE OUTER PARCEL OTHERWISE NEW BALANCE WILL BE CALLING ME A LIAR.

Ordered online, paid £14.50 for delivery. Not sent impossible to contact.
Scam company do not use!!

Ordered on the 24th July, writing review on 3rd august, order still processing not dispatched. Asked customer support (after a few days of trying to reach them) they said they don't know when the trainers will be dispatched. Will not use again.

PLEASE DONT ORDER FROM HERE - Shocking site
Ordered trainers on 24/06/2026, it is now 03/08/2026 - still not been processed. Tried to call customer service within opening hours and it states currently unavailable to take call (must be one person doing everything). Every time I try the online chat it says about 300 - 600 people before me (they all must be having the same problem)

I placed on order online. No updates at all. On the y its supposed to be delivered its not even processed.
Customer contact is a joke. Their online chat says at least 30 minutes before an agent will be available.

Is this a scam website? At least I have paid with Paypal

Would be a 0 if possible.

Ordered 4 pairs of trainers, order was delayed by a week, then I randomly got a full refund today and seems my order has been cancelled. Absolute joke.

Utter shambles of a company.
Item despatched two days after it was supposed to be delivered, over 10 days after ordering.
No response from customer service despite emailing twice.
Avoid.

8 days since ordering 2 pairs of trainers and they’ve still not been shipped… if this was any third-party site you’d assume it was a scam.

Communication has been woeful, and my advice to New Balance would be; don’t run a sale if you don’t have the capability to ship the orders. It’s basic stuff and I certainly won’t be buying direct again.

It’s somewhat helpful to read so many reviews here recently regarding the shipping delays.
Ordered 2 pairs of trainers 7 days ago. Still not been shipped. Customer service, whilst polite, don’t have a clue when it will be shipped.
Why has New Balance on their website not clearly stated there are significant delays in orders? That would be the decent thing to do instead of taking my money and then send me an automated email saying - delayed. Awful. Once I get this order (or should I say if) it’ll be the last. Dreadful. DO NOT ORDER.

Placed an order a week ago. Not even dispatched yet. Impossible to use their Live chats wait is 2 hours+ and they don't respond to emails. Will never order from them again. Customer service is appalling.

Paid for express delivery but no sign of trainers. Customer service know nothing more than the website and cannot do anything. Refuse to allow me to cancel the order despite failing to dispatch.

Leider enttäuschende Erfahrung mit New Balance.

Bei meiner Bestellung (NH01263693) fehlte ein Paar Schuhe im Wert von 65 €. Das Paket kam verschlossen und äußerlich unbeschädigt bei mir an. Ich habe den fehlenden Artikel direkt gemeldet und alle angeforderten Informationen sowie Fotos eingereicht.

Nach mehreren Nachfragen wurde mir lediglich mitgeteilt, dass die interne Lagerprüfung ergeben habe, dass die Bestellung vollständig versendet wurde. Eine Lösung für den tatsächlich nicht erhaltenen Artikel wurde jedoch nicht angeboten.

Ich finde es sehr enttäuschend, dass ein Kunde für eine Ware bezahlen soll, die nachweislich nicht angekommen ist. Ich hoffe weiterhin auf eine faire Klärung und eine Erstattung des fehlenden Artikels.

Delays. They take your order and payment, then send an automated email saying there's a delivery delay with no timescale. When I rang to speak to someone for an update, I'm told they can't give me one. I explained the purchase was a birthday present and I had allowed a full week for delivery which was estimated at five days. I was told orders placed at the weekend are not never processed until Monday. It's now been 4 days and this have not even been despatched. No update on the website against my order. Absolutely awful service with no indication as to when, if ever, the goods will arrive. In the meantime, they have the money I cannot now use to buy my daughter an alternative birthday present.