Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I did cancel my subscription sending multiple emails on the subscription email.Never received a confirmation that my subscription was cancelled and now it has been taken out of my account. They are... Ver mais

Classificada 1 em 5 estrelas

I took out a trial of New Scientist but decided it was not worth the subscription cost. When I tried to cancel, I found the process less than straightforward. If you are considering a trial, I reco... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Took out time limited offer and cancelled in good time. They ignored cancellation and took further £65 from card. They reluctantly agreed to refund within ten working days. At end of period said probl... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

You start a trial with the intention of giving the product a go. You set up a reminder on your calendar to either cancel or continue with subscription. They process the renewal charge more than one... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Meios de comunicação e publicação

Escrito pela empresa

Science news and science articles from New Scientist


Informações de contacto

1,2

Muito mau

TrustScore: 1 em 5

255 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,2

Todas as opiniões

(255)

31 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 2 em 5 estrelas

No longer a quality publication

The quality of the articles has gone way down in the past year or so and now the cost of my annual subscription has gone up by 20% (whilst UK inflation is currently 0.8%). Time to cancel and look elsewhere I think!

2 de junho de 2020
Opinião espontânea
logótipo da New Scientist

Resposta da New Scientist

Hi there,

Thank you for taking the time to leave a review, i'm sorry to hear you have decided to cancel your subscription. If you would like to get in touch with the Editor regarding the editorial, Emily values all feedback at Editor@newscientist.com.

With regards to your price increase, we appreciate price increases are never easy and we always endeavour to give our subscribers the best savings however, due to the increasing cost of print, production and postage there was a need to increase subscription prices. If you would like to discuss this further, please get in touch at customerhelp@newscientist.com

Kind regards,
Emma Robinson
Head of Customer Experience

Classificada 1 em 5 estrelas

Really awful magazine should not…

Really awful magazine should not contain the word scientist in their name

Based on unconfirmed, untested, incomplete information that is dangerous and misleading, disregarding and damaging to human rights advocates

5 de maio de 2020
Opinião espontânea
logótipo da New Scientist

Resposta da New Scientist

Hi there,

Thank you for taking the time to leave a review, i'm sorry to hear you are unhappy with the editorial content. If you would like to get in touch with the Editor, Emily values all feedback at Editor@newscientist.com.

Kind regards,
Emma Robinson
Head of Customer Experience

Classificada 5 em 5 estrelas

I'm still learning 'bout scientific progress, every week!

My periodic dose of facts, trends and implications of living in a modern technological society, in my California mail box, every week! While retired, I still get to keep up on evolutions, original ideas, and new trends in science...and, often, beyond. It is my anchor, in my belief that human beings CAN be honorable, and considerate, and inventive, despite the nightly news, or the bleatings of some wanna-be politician. And, I have neighbors who beg me for my back copies; they get passed around from house to house on my street in this rural California community, since I retired here from Silicon Valley.

Keep it up, and I'll keep ponying up. Maintain that same attention to important detail...in both the science, and the proficient use of our common language. And, with my forefathers having migrated from the UK, it's often a dose of connection to my ancestral roots.

9 de abril de 2020
Opinião espontânea
logótipo da New Scientist

Resposta da New Scientist

Hi Carol Anne,

Thank you for taking the time to leave this review and for your kind words about New Scientist, we really appreciate it.

Kind regards

Emma Robinson
Head of Customer Experience

Classificada 1 em 5 estrelas

A zine for girls.

I have been a subscriber for over a decade and have just cancelled my subscription. The target audience has shifted I think - it's now aimed at a school audience, and seems to be obsessed with targeting girls.
It has become a 'zine' aimed at entertaining rather than challenging.
So I've voted with my feet. Scientific American or Science look like better options, or Nature at a push.

2 de abril de 2020
Opinião espontânea
Classificada 3 em 5 estrelas

Orange Man Bad

If you would like a balanced view, you’re not gonna find it here. It’s a shame cause I actually enjoy most of the content. At every possibility they have to mention Trump in a negative way. I get it, he wasn’t supposed to win. Also in the comment section, the journalist? was rabbiting on about how the right wingers were ruining Twitter for her. In my experience it’s from both sides, but hey that must make me a Nazi.

26 de março de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

I would just like to comment in the…

I would just like to comment in the hope that NS take seriously the amount of poor reviews. I had an old and now seemingly outdated view and respect for the magazine. Please make it be known when a boardroom meeting has been had and acted upon in view of getting 99.9% science content back and its branded characteristics. Until then I am inclined to search your competitors.

8 de março de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Stopping subscription

I've been a New Scientist subscriber for literally decades and have generally thoroughly enjoyed the magazine every week. The quality and breath of articles was very good.

In the last few years I've noticed that the non-scientific content has increased and the quality of the articles decreased. Silly mistakes and ambiguities have crept in that should never have made it past the editorial staff (e.g. confusion with power & energy!) Such instances made me question continuing with paying a significant amount of money just to read an ever decreasing number of good articles, which are still to be found. However I did continue in the hope of seeing an improvement.

Then there was the revamp and change of editor last year! This ushered in only more detrimental aspects. Now we have "Games", "Culture" sections, constant adverts for NS events and rather simplistic cooking/hands on experiment sections. Other, dedicated publications exist for these things. This is NOT what I pay good money for in a NS subscription.

So, reluctantly, I have decided not renew my MS subscription in 2020.

5 de março de 2020
Opinião espontânea
logótipo da New Scientist

Resposta da New Scientist

Dear Peter,

Thank you for taking the time to leave us a review.

We are sorry to hear your views about the quality of our articles and magazine which are published.

We would like to discuss your views further with you. Please email customerhelp@newscientist.com where we will pass your views onto the relevant department.

Kind regards,
Charlotte – Customer Care

Classificada 1 em 5 estrelas

Terrible app

Terrible app. I constantly struggle to get my login recognised, and have been locked out each time I come back to the app a few days later. I have had to give up many times. It is no user friendly. The help phoneline does not seem capable of giving sensible advice either.

13 de fevereiro de 2020
Opinião espontânea
logótipo da New Scientist

Resposta da New Scientist

Dear Juliet,

Thank you for taking the time to leave a review about your experience using the New Scientist App. We are sorry you have been struggling to access the app. If you are unable to access help via our phone, please email customerhelp@newscientist.com where we will be able to assist you with your technical issue.

Kind regards,
Charlotte – Customer Care

Classificada 3 em 5 estrelas

The magazine is ok but I'm sick and…

The magazine is ok but I'm sick and tired of its sending spam emails asking me to subscribe literally every single day of the year.

5 de fevereiro de 2020
Opinião espontânea
logótipo da New Scientist

Resposta da New Scientist

Dear Alexander,

Thank you for taking the time to leave New Scientist a review.
We are sorry that you are unhappy with the emails you have been receiving. We would love to chat to you about the emails you have been sent. To do this please email us at customerhelp@newscientist.com

Kind regards,
Charlotte – Customer Care

Classificada 1 em 5 estrelas

I gave them my email address and now…

I gave them my email address and now the emails from them are endless and don't seem to stop after telling them to fork off.
For example it's 12:20pm and I have allready recieved 3 emails from them today.

31 de janeiro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Can you actually be this bad by mistake?

**Update 2**
Now the digital subscription has disappeared from my subscription, leaving me only with print. Or actually without print as the magazines are no longer arriving.
**Update**
Subscription email address still not updated.
Neither replacement nor subsequent issue have arrived.
The magazine is really very good, it's light enough to read easily but still informative. Of course, nothing is covered in any depth but there's certainly enough to whet an appetite.
And that's where the good bit ends, the subscription service is flawed. My subscription was started at the wrong date, and then on the correct starting date - well the magazine just didn't arrive and I have no faith in the replacement or subsequent issues turning up.
Customer Service was surly and uncooperative, implying that I had failed as a customer because I hadn't reported their errors earlier.
If you want to change your email address, you may as well put a note in a bottle and sling it in the sea.
On the whole, what a shame. Its not a cheap rag, but they treat it as such. Please don't cheapen yourselves NS by replying with the customer care email address, everyone complaining have clearly been in touch previously and the reviews are the result.

16 de janeiro de 2020
Opinião espontânea
logótipo da New Scientist

Resposta da New Scientist

Dear Jonathon,

Thank you for taking the time to leave a review about your experience with New Scientist.
We are so sorry to hear about your unsatisfactory experience with your subscription and delivery of our magazine. Please email us at customerhelp@newscientist.com and we will investigate these issues for you.

Kind regards,
Charlotte – Customer Care

Classificada 1 em 5 estrelas

Never again

Tried for the second time to order this magazine; issues never turned up, customer service claimed Canada Post was losing them (seriously?), and have not cancelled my sub despite multiple requests to do so. And what kind of online subscription service doesn't let you cancel online? I am never, ever, dealing with NS again.

4 de janeiro de 2020
Opinião espontânea
logótipo da New Scientist

Resposta da New Scientist

Dear Vanessa,

Thank you for taking the time to leave New Scientist a review.

We are very sorry to hear that you have had such a poor experience. We would love to chat through these issues with you in a bit more detail to help investigate into your delivery issues. Would you be able to get in touch with customerhelp@newscientist.com so that we can begin to take a further look into these problems that you have encountered?

Kindest regards,
Jessica - Customer Care

Classificada 1 em 5 estrelas

poor problem resolution

Have been a subscriber for years. Quite disappointed with the lack of response to problems regarding downloading magazines after Re-subscribing, even though my subscription remains current. I can’t recommend the service and will consider unsubscribing.

13 de dezembro de 2019
Opinião espontânea
logótipo da New Scientist

Resposta da New Scientist

Dear Bill,

Thank you for taking the time to leave a review about your experience with New Scientist.

We are so sorry to hear about your unsatisfactory experience with your subscription. If you are still struggling with your subscription, please contact us at customerhelp@newscientist.com where we will be able to help you rectify the issues that you have encountered.

Kind regards
Jessica - Customer Care

Classificada 2 em 5 estrelas

Trying to prevent auto-renewal

I have been a subscriber since March, having bought a one year web and ap subscription. I tried several times to access the "Manage my Account" page. The reason for wanting to was to check if there is any auto-renewal flag set. Several people have told me New Scientist is well know for ignoring cancellation requests, take the money for renewal, and not returning it. After some exchange of emails I received the final reply from Mr Arnold Spencer (how much more English can you get?). Arnold told there are technical issues with that page, trying to fix...

11 de dezembro de 2019
Opinião espontânea
logótipo da New Scientist

Resposta da New Scientist

Dear Mr Hodge,

Thank you for taking the time to review your experience with New Scientist.

We are very sorry to hear that you have experienced such difficulties attempting to access the 'Manage My Account' web page. If your matters were not resolved and you would like to amend your subscription, please email customerhelp@newscientist.com.

Kind regards
Jessica - Customer Care

Classificada 1 em 5 estrelas

DO NOT GIVE THIS RAG YOUR MONEY.

DO NOT GIVE THIS RAG YOUR MONEY.

Buyer beware - they cannot fix online issues promptly. I've been unable to activate a subscription that my card has already been charged for. No refund and now I must get a new card issued to prevent recurring billings. It's not "New Scientist" - its just "Old Fraud".

16 de novembro de 2019
Opinião espontânea
logótipo da New Scientist

Resposta da New Scientist

Dear Brad,

Thank you for taking the time to leave New Scientist a review.

We are very sorry to hear that you have had such a poor experience with your subscription. At New Scientist, we try our very hardest to ensure that our customers have the best experience possible, and we are disappointed to hear that you do not feel this way.

Would you be able to email customerhelp@newscientist.com to discuss this matter further?

Kindest regards
Jessica - Customer Care

Classificada 1 em 5 estrelas

incompetent management

Absolutely will not deal with these incompetent people again they have stuffed up our subscription so completely. We cannot believe the lack of customer service you should be ashamed.
Dr Werner Fabian

14 de outubro de 2019
Opinião espontânea
logótipo da New Scientist

Resposta da New Scientist

Dear Werner,

I am incredibly sorry to hear that you have had a negative experience with New Scientist. Please allow me to look into this for you. To do this, I need some more information on your subscription. Please may you email me at customerhelp@newscientist.com with further details such as your subscriber number?

Best,
Libby

Classificada 1 em 5 estrelas

Awful politicised rubbish

Awful politicised rubbish. Took £125 without my knowledge, sent receipt to the wrong address, no refund.

11 de outubro de 2019
Opinião espontânea
logótipo da New Scientist

Resposta da New Scientist

Dear customer,

I would like to help you resolve this issue. Please may you send an email to customerhelp@newscientist.com so that I may investigate your matter?

Best,
Libby

Classificada 2 em 5 estrelas

A disappointing decline in quality

Recently, I have been going through a pile of New Scientist magazines from 2017/early 2018. The decline between then and now in terms of the breadth and the quality of content is quite striking. As an inveterate magazine reader, I don't think I have ever witnessed such a sudden nosedive in standards.

Under the editor, Emily Wilson, who was appointed, I believe in April or May, 2018, New Scientist has fallen prey to entropy, regressing to a superficial shadow of its former self; a lifestyle magazine, heavy on op-ed; not above using dogma as a means of crow-barring-in various fashionable progressive social agendas (many of which I do support). This is science on the same level as posting a picture of the Crab Nebula on your social media, accompanied by a quote from the movie 'Interstellar'. It's all posture; the lazy pretence of knowledge.

The new format of the magazine is clearly intended to cast a wider net and engage with new readers from new demographics, which is both admirable and sensible from a commercial standpoint. Sadly, a periodical this slender on meaningful content is unlikely to hold the attention of these potential readers, who are certainly intelligent enough to know when they are pandered to.

10 de outubro de 2019
Opinião espontânea
logótipo da New Scientist

Resposta da New Scientist

Dear Mark,

Thank you for sharing your views. Please may you send an email to customerhelp@newscientist.com. Please may you contact me to discuss your comments further?

Best,
Libby

Classificada 1 em 5 estrelas

Online subscription

Bought an online subscription for family member who is seriously ill. It didn’t give him access so I emailed. Got some generic list of obvious things to try which was completely unhelpful. Phoned them and some guy sent a link that worked for one issue. Family member emailed. They ignored him. He sent another. Got another unhelpful list of questions back. I rang again and was told that they don’t do refunds so even though he hasn’t been able to access something that I’ve paid for, they won’t give me my money back. Appalling service. Never touching this magazine again.

7 de outubro de 2019
Opinião espontânea
logótipo da New Scientist

Resposta da New Scientist

Dear customer,

I am very sorry to hear about your experience with our customer service and I would like to amend this issue. Please send an email to customerhelp@newscientist.com with more information on your subscription, that way I can investigate this issue for you.

Best,
Libby
Customer Care

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais