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Classificada 1 em 5 estrelas

I did cancel my subscription sending multiple emails on the subscription email.Never received a confirmation that my subscription was cancelled and now it has been taken out of my account. They are... Ver mais

Classificada 1 em 5 estrelas

I took out a trial of New Scientist but decided it was not worth the subscription cost. When I tried to cancel, I found the process less than straightforward. If you are considering a trial, I reco... Ver mais

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Classificada 1 em 5 estrelas

Took out time limited offer and cancelled in good time. They ignored cancellation and took further £65 from card. They reluctantly agreed to refund within ten working days. At end of period said probl... Ver mais

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Classificada 1 em 5 estrelas

You start a trial with the intention of giving the product a go. You set up a reminder on your calendar to either cancel or continue with subscription. They process the renewal charge more than one... Ver mais

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Science news and science articles from New Scientist


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TrustScore: 1 em 5

255 opiniões

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31 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

I used to really love New Scientist

I used to really love New Scientist. But in the last couple of years, even though I have a non-scientific background, I feel quite patronised by how much the content has dumbed down. I can tell that they're trying, but I get the vague sense that many of the writers are just out of their depth. Doesn't feel very impartial either. And I say this as someone who shares the New Scientist's political views. Thing is, I come to publications like this to get away from tribalism, not to indulge it. Solid facts and articles written by experts about cutting edge science seem to be diminishing. I suspect it's a money issue, but there's a definite swing towards opinion pieces. Even the TV show reviews, which I don't particularly have an interest in, but understand the need for, are bland and uninteresting. They also seem to have an increasing number of writers who obviously select a few relevant studies and regurgitate them with a half-informed narrative. The result is simply that it's not very engaging anymore. I used to come away feeling hopeful, but now it more often feels more like reading the Guardian (where you come away feeling depressed and ill-informed). This is a real pity. Now more than ever, we need to challenge people intellectually, promote the benefits of critical thinking, and highlight the value of scientific literacy. New Scientist used to do all this in a quiet, unobtrusive way. But it increasingly feels like it has shifted agenda, though where is unclear. Whatever their intentions, I'm sure they're good, but I think ultimately it's just swerving towards the Internet of clickbait. A real case of, if it ain't broke..!

7 de setembro de 2020
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Resposta da New Scientist

Thank you for your comments I have passed these to the Editorial team.
Kind Regards,
Alice - Customer Services Assistant

Classificada 1 em 5 estrelas

Painfully woke

I used to love New Scientist but with a new editor it has gone downhill fast. Hard science is no more, now it's a fact-free political activist magazine full of paid-for adverts masquerading as journalism.

It has non-binary contributors who insist on being called "them", it has a cooking blog and the back of the issue always features a lame interview pulled straight from the back of a teenage pop mag. It's like a soccer mom's fever dream of what a science magazine should look like!

The never ending references to "micro aggressions", "privilege" and "victimhood" are clear indicators that it's being written by people with only rudimentary grasp of world history and human psychology. My guess is old journalists have been fired and replaced with cheaper activist hacks who graduated from b***s*** degrees like "gender studies". It's the only explanation for a dramatic drop in quality.

I won't be renewing my subscription until they re-hire proper scientists.

5 de setembro de 2020
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Resposta da New Scientist

Thank you for sharing your views with us.
Kind Regards
Alice - Customer Services Assistant

Classificada 1 em 5 estrelas

Seems to have forgotten what science is

Seems to have forgotten what science is, and just publishes PC/Woke slanted articles, never missing an opportunity the make a dig at Brexit supporters, Trump supports or Trump himself. The articles make wild assertions and have the tone that these are facts rather than a single researchers opinion.

When I first started reading the New Scientist it used to take me several hours to read it, now around 15 mins as I ignore the wokery. It's gone downhill very much faster since the new editor took over, with silly projects best suited for a pre-teen magazine.

I'm glad I read it via the library RB-Digital service and don't have to pay...

3 de setembro de 2020
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Resposta da New Scientist

Thank you for your comments I have passed these to the Editorial team.
Kind Regards,
Alice - Customer Services Assistant

Classificada 5 em 5 estrelas

Fantastic offer for new customers

Fantastic offer for new customers. It would be rude not to subscribe!

6 de agosto de 2020
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Resposta da New Scientist

Thank you for taking the time to write this review.
Kind Regards
Alice - Customer Services Assistant

Classificada 3 em 5 estrelas

New Scientist is now overpriced

I started reading New Scientist in 1979 when it was 35p. It is now £5.95. To reflect the reduction of the value of money since 1979 it should be priced around £1.75. Notwithstanding subscription discounts, I am not sure that the quality has increased enough to justify the current price.

18 de julho de 2020
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Resposta da New Scientist

Thank you for sharing your views with us.
Kind Regards
Lorraine - Customer Services Assistant

Classificada 5 em 5 estrelas

Nice to have a source of the latest…clue

Nice to have a source of the latest theory’s about all the things that nobody understands.

9 de julho de 2020
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Resposta da New Scientist

Thank you for taking the time to write this review, customer feedback is very important to us.
Regards
Lorraine - Customer Services Assistant

Classificada 5 em 5 estrelas

Very enjoyable magazine..

Very enjoyable magazine... I've read it for years, so £10 for 10 weeks seems extraordinary, though I'm guessing this is a one off which will change after 10 weeks so I will need to see if the cost after that is affordable. I hope so.

9 de julho de 2020
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Resposta da New Scientist

Thank you for taking the time to publishing this review.
Kind Regards
Lorraine - Customer Services Assistant

Classificada 5 em 5 estrelas

Great to have this online now often…

Great to have this online now often bought paper version. Good to have lqtest science news that you can rely on without any political slant

9 de julho de 2020
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Resposta da New Scientist

Thank you so much for publishing this review.
Kind Regards
Lorraine - Customer Services Assistant

Classificada 1 em 5 estrelas

Recent returnee - what a disappointment

I recently resubscribed after a few years’ gap and was looking forward to reconnecting with my regular trustworthy and entertaining science fix. What a disappointment - what has happened to this magazine? The science news is thin, the features often unauthoritative, the comment often specious, and the humour neither sharp nor funny. On top of that, every issue features a reprinted feature from an old edition (which i could presumably read a back number on the app if i wished) and another feature excerpted from a New Scientist book. It’s sad to see such a wonderful publication reduced to this.

5 de julho de 2020
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Resposta da New Scientist

Thank you for your comments I have passed these to the Editorial team.
Kind Regards
Lorraine - Customer Services Assistant

Classificada 5 em 5 estrelas

Received refund after 3 weeks

I placed an order for a subscription by mistake. I then emailed AND called to exercise my right of cancellation for a refund within 14 days. On the phone, I was told that they had to escalate it and I would receive an email regarding the refund however I have not received anything. After multiple emails and phone calls, it seems very difficult to get anything done with this company.

UPDATE
Finally received refund today so I am happy with the conclusion.

2 de julho de 2020
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Resposta da New Scientist

I am really sorry to hear of your frustrations in obtaining a refund. Could I possibly ask you to get in touch at customerhelp@newscientist.com so we can get some more information from you and review the issues.
Kind Regards
Lorraine - Customer Services Assistant

Classificada 5 em 5 estrelas

Consistently excellent content

Consistently excellent content
I always enjoy reading the magazine, due to the breadth and quality of the information. Access to the archive on the website is also very useful.

19 de junho de 2020
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Resposta da New Scientist

Thank you, we appreciate you taking the time to post this review.
Kind Regards
Lorraine - Customer Services Assistant

Classificada 5 em 5 estrelas

Fine

Fine, no problems

19 de junho de 2020
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Resposta da New Scientist

Thank you so much for publishing this review.
Kind Regards
Lorraine - Customer Services Assistant

Classificada 2 em 5 estrelas

Out of touch.

I wish to purchase the recently published New Scientist book 'The nature of reality'. I have made several attempts to contact them about this but to no avail. Why on earth don't they have a customer-service e-mail address?

18 de junho de 2020
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Resposta da New Scientist

I am really sorry to hear you are experiencing problems obtaining this book. Could I possibly ask you to get in touch at customerhelp@newscientist.com so we can get some more information from you and rectify the problem.
Kind Regards
Lorraine - Customer Services Assistant

Classificada 3 em 5 estrelas

I am so disappointed

I am so disappointed. I loved your magazine but i am very angry since I've read an article of Graham Lawton about misleading science (may 6th 2020) with hydroxychloroquine as lonely exemple. Now I'm asking : Is NS impartial ? Can I believe it ?
Other subject : 4 weeks to receive the magazine is too long. So I think I'll quit at the end of my annual subscription.
With regrets

18 de junho de 2020
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Resposta da New Scientist

I am really sorry to hear of your disappointments. Could I possibly ask you to get in touch at customerhelp@newscientist.com so we can get some more information from you and review the issues.
Kind Regards
Lorraine - Customer Services Assistant

Classificada 5 em 5 estrelas

A great bench mark in a world of…

A great bench mark in a world of theatrical statistics and political spin -well done to you all! 👍👷

17 de junho de 2020
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Resposta da New Scientist

Thank you for publishing this review.
Lorraine - Customer Services Assistant

Classificada 5 em 5 estrelas

I read every issue

I read every issue, cover to cover, except the physics news which is beyond me. New Scientist is always thought provoking and I enjoy being part of the community of readers.

17 de junho de 2020
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Resposta da New Scientist

Thank you for publishing this review.
Lorraine - Customer Services Assistant

Classificada 3 em 5 estrelas

I thought I'd ordered the print…

I thought I'd ordered the print version+ app, but have received none since renewal.
I cannot get the information telling me whether you have stopped printing it or not. I'd much prefer it to the app.

17 de junho de 2020
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Resposta da New Scientist

I am really sorry to hear you have not received anything since you renewal to New Scientist. We would like to investigate this further. Could I possibly ask you to get in touch at customerhelp@newscientist.com so we can get some more information from you and rectify the problems.
Kind Regards
Lorraine - Customer Services Assistant

Classificada 1 em 5 estrelas

The videos are constantly buffering

The videos are constantly buffering, have been horribly organised (there is no search function) and best of all are often recorded in loud malls with echoing background noise. Seriously, what are you thinking?

13 de junho de 2020
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Resposta da New Scientist

Hi there,
I am sorry to hear you are experiencing problems with our videos, this is an area of the business we are focusing on improving and we value all feedback. If you would like to email us on customerhelp@newscientist.com we can get some more information from you and the team responsible for this can respond.
Kind regards, Emma Robinson
Head of Customer Experience

Classificada 1 em 5 estrelas

Declining scientific quality

After 20 years I decided to stop my subscription. The scientific content isn’t of high quality anymore, it makes boring reading, and I already read most of it free from various newsletters. Sad.

11 de junho de 2020
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Resposta da New Scientist

Hi there,
Thank you for taking the time to leave a review, i'm sorry to hear you have decided to stop your subscription. If you would like to get in touch with the Editor, Emily values all feedback regarding the content at Editor@newscientist.com.
Kind regards,
Emma Robinson
Head of Customer Experience

Classificada 1 em 5 estrelas

Appalling Customer Service

I attempted to buy a subscription to New Scientist as a gift for my father. I used the gift subscription option on their website, which instantly diverted me to their standard subscription signup page. This was a bit of a red flag because a typical gift subscription page would usually allow you to enter your own details alongside those of the recipient.

That wasn't possible, so I entered my own details for billing purposes, assuming that I'd be able to activate the subscription on a different email address.

I was right. You can activate the subscription on another email address, but a couple of days after my father did this, the account was blocked. The New Scientist staff advised they'd blocked the account because they couldn't link it to a subscription. Sigh. Over the next six weeks, my father and I emailed back and forth with the New Scientist trying to explain the issue to them and get it fixed.

As I see it, this was clearly caused by a concerning flaw in their processes, but at no point did I feel like the customer service team really comprehended this. Actually, they weren't willing to address or respond to any of my questions or queries. It seemed a little like I was emailing an automated system. After 6 weeks, we were informed that the issue was resolved. However, my father still cannot log in or activate the account.

He received a physical copy of New Scientist in the post though - which is odd because I only purchased a digital subscription! Given that six weeks were wasted, I asked if the subscription could be restarted, but I never received a response as to whether this had happened or not. I don't have the will to spend half my life trying to fully resolve this, so I guess my poor old man will just have to make do with whatever comes through the post.

This is the most appalling customer service experience I've ever had. I don't typically write reviews but I felt incensed enough by this fiasco to do so. Reading some of the other reviews here, I'm now concerned the next battle will come when they bill me for a renewal without my knowledge or consent. I will never touch this magazine again and would implore anyone reading this to avoid wasting your time, energy and finances.

10 de junho de 2020
Opinião espontânea
logótipo da New Scientist

Resposta da New Scientist

Hi Mark,
I am really sorry to hear about the poor experience you have had with New Scientist. This is by no means the standards we would expect and I would like to investigate this further. Could I possibly ask you to get in touch at customerhelp@newscientist.com so we can we can get some more information from you and and rectify the problems with your fathers online account?
Kind regards,
Emma Robinson
Head of Customer Experience

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