Great experience and service from start to finish. Saw the doors at Grand Designs exhibition and purchased them for a house we were buying. We were kept informed of lead times, ordering was straightfo... Ver mais
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Great product that gave us exactly what we wanted, which wasn't traditional bi-fold doors. The ability to separate each piece is great, it looks really smart and the system was installed with no issue... Ver mais
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I needed replacement hinges for my swing and slide doors that were installed over 10 years ago. I contacted New Wave Doors, I dealt with Claire who was fantastic and sent me replacements despite the h... Ver mais
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Great doors, when they work. Fitted in during Q4 2024 but 3 weeks ago they no longer open. New Waves attitude appears to be one of total indifference, they just do not care. After several phonecalls... Ver mais
Informações sobre a empresa
Escrito pela empresa
We offer a bespoke, fully customisable patio door solution that looks great and is simple to operate.
Informações de contacto
18 Clothier Road, BS4 5PS, Brislington, Reino Unido
- 01179 724551
- sales@newwavedoors.co.uk
- www.newwavedoors.co.uk
4,4
Excelente
589 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de um mês
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5 Star Company & Service from Start to Finish
We are absolutely thrilled with the service we received from every member of the NewWaveDoors team, from sales to ordering, technical support, and the final installation. Their patented technology really sets them apart, and we couldn’t be happier with the results.
It’s been a pleasure supporting a family-run British business, and the level of service has been outstanding. The customer care we experienced, from start to finish, has been truly exceptional. Our family and friends are all impressed with the functionality of the doors. We wouldn’t recommend any other company!
3 de fevereiro de 2025
Resposta da New Wave Doors
Dear SJ
Thank you so much for your incredible review! We’re absolutely delighted to hear that you’re thrilled with both our service and your New Wave Doors. It’s fantastic to know that every stage of your journey, from sales to installation, met your expectations.
Our patented technology is something we’re truly proud of, so it’s great to hear that it has made such a positive impression on you. Supporting a British family-run business means a lot to us, and we’re so grateful for your kind words about our customer care.
Knowing that your family and friends are equally impressed is the best compliment we could receive! We truly appreciate your recommendation and your support. If you ever need anything in the future, don’t hesitate to reach out.
Kind Regards
Customer Service Team
Hopeless customer service
Still waiting for the repair after 6 months
16 de agosto de 2024
Opinião espontânea
Great experience from start to finish
Great experience from start to finish
Professional friendly staff
Fantastic product
Service and after care
20 de janeiro de 2025
Resposta da New Wave Doors
Dear David
Thank you for your wonderful review! We’re thrilled to hear that you had a great experience from start to finish and that our team provided professional and friendly service.
It’s fantastic to know that you’re happy with both the product and our aftercare -we’re always here if you need any support in the future.
We truly appreciate your feedback and for choosing New Wave Doors! If you ever need anything, don’t hesitate to reach out.
Kind Regards
Customer Service Team
These guys know what they are talking…
These guys know what they are talking about from the start to the time of final install. All very helpful and professional too at their work. Luv the doors, they are so easy to use and the different configurations you can have too. Would fully recommend these guys.
Also these guys will be at the; farnborough.homebuildingshow
On Stand: M122. 18- 19th Jan 2025
11 de janeiro de 2025
Opinião espontânea
Resposta da New Wave Doors
Dear Jeremy
Thank you for your fantastic review! We’re so pleased to hear that you had such a great experience with us from start to finish. Our team takes pride in their knowledge and professionalism, so it’s wonderful to know that this came across during your journey with us.
It’s great to hear that you love your doors and find them so easy to use—the versatility of the different configurations is definitely one of the key benefits of New Wave Doors!
We truly appreciate your recommendation and for mentioning our stand at the Farnborough Homebuilding & Renovating Show. We’re looking forward to showcasing our doors there and helping more people discover what makes them special.
If you ever need anything in the future, don’t hesitate to get in touch. Thanks again for choosing New Wave Doors!
Kind Regards
Customer Service Team
Good product
We saw an advert online for New Wave Doors and instantly thought they were for us in our new extension. They looked sleek and different to the others on the market. Zoe and the team made ordering simple. We did supply only which may have proved to be the wrong decision (see later) but as far as New Wave go, they were great. The doors delivery was arranged by Claire who has been fab too. They sat in our extension for a few weeks until we were ready for them to be fitted and employed a local window company to fit them. They claimed to have fitted New Wave doors before but I don't think they had. After some back and forth between the fitter and Claire, we got there, they're in and working and look great. Thanks to the team - I can't recommend highly enough and maybe opt for them to fit them too for a perfect purchase!
14 de janeiro de 2025
Resposta da New Wave Doors
Dear George
Thank you for your great feedback and for choosing New Wave Doors for your new extension! We’re delighted to hear that you loved the sleek and unique design of our doors and that Zoe, Claire, and the team made the ordering and delivery process smooth for you.
We appreciate your honesty regarding the fitting experience. While supply-only works well for some, we always recommend using experienced installers who are familiar with our system to ensure the best possible outcome. We’re glad that with Claire’s support, everything came together and that your doors are now in and looking great!
Your recommendation truly means a lot to us, and if you ever need anything in the future, please don’t hesitate to reach out. Enjoy your new doors!
Kind Regards
Customer Service Team
Great customer service from New Wave
Great customer service from New Wave . This is the second set of doors we have ordered in 3 years. The doors work very well and the customer service we got from Claire and the team was excellent. We had many delays on our side and Claire accommodated these. The doors were fitted just before Christmas very expertly. We are very pleased with New Wave
2 de janeiro de 2025
Resposta da New Wave Doors
Dear Claire
Thank you for your wonderful feedback and for choosing New Wave Doors again for your second set of doors! It’s always a pleasure to have returning customers, and we’re delighted that you’re so pleased with both the product and service.
We understand that building projects don’t always go to plan, so we’re glad that Claire and the team were able to accommodate your delays and ensure everything worked out smoothly. It’s also great to hear that your doors were expertly fitted just in time for Christmas!
If you ever need anything in the future, please don’t hesitate to reach out. We truly appreciate your continued trust in New Wave Doors!
Kind Regards
Customer Service Team
Excellent product, excellent service, .
This family run business provides a customer focussed service. They even dealt with the incompetent builder who was preparing the site for them.
The product is excellent
The company is excellent
I cant wait for my next building project so that I can use them again.
18 de dezembro de 2024
Resposta da New Wave Doors
Dear Dom
Thank you for your fantastic review! We’re delighted to hear that you had such a positive experience with both our product and service.
Customer satisfaction is at the heart of what we do, so it’s great to know that our team was able to assist—even in dealing with site preparation challenges. We always strive to ensure a smooth process for our customers, no matter the circumstances.
We truly appreciate your kind words and your enthusiasm to work with us again on your next project. We’d love to be a part of it when the time comes!
If you ever need anything in the meantime, please don’t hesitate to reach out. Thanks again for choosing New Wave Doors!
Kind Regards
Customer Service Team
Excellent doors, excellent customer service
I’ve had my doors for five years - absolutely love them, have them open all day all summer. Clever design and so easy to open and close (love the blinds too - really smart). The lock was getting a bit temperamental and New Wave sent staff to check - all it needed was some silicon spray but really quick and helpful customer service. Highly recommended.
2 de janeiro de 2025
Resposta da New Wave Doors
Dear Catherine
Thank you for your wonderful feedback! It’s fantastic to hear that you’ve been enjoying your New Wave Doors for five years and that they’ve been a perfect addition to your home, especially during the summer months.
We’re delighted that you love the clever design, ease of use, and integrated blinds—it’s great to know they’ve made such a difference for you.
We also appreciate your kind words about our customer service. Sometimes a simple fix like silicon spray is all that’s needed, but we’re always happy to help ensure your doors continue working perfectly.
Thank you for your recommendation—it truly means a lot. If you ever need anything in the future, please don’t hesitate to reach out.
Kind Regards
Customer Service Team
A company of real people who care
After visiting multiple showrooms, we decided to go with New Wave for our 2 sets of kitchen back doors and we couldn’t be happier.
From the moment we visited it was clear that the company is run by real people who care about the service they provide. Claire advised us of the benefits and drawbacks and we left feeling completely assured that they were the right company to go ahead with.
They worked with us and our builder to ensure that none of the fine details were overlooked and that we could achieve the finish that we were after.
The installers arrived on time and were really decent guys. I am critical of finishings but they were more than happy to discuss the fine details with me on install.
The quality of the doors is excellent and we have had lots of positive comments. They are built very well and far stronger than some of the alternatives we viewed.
Overall extremely happy and will be ordering another set for our living room next year.
Thanks New Wave!
17 de dezembro de 2024
Resposta da New Wave Doors
Dear Paul W
Thank you for such a thoughtful and detailed review! We’re absolutely delighted that you chose New Wave Doors after visiting multiple showrooms and that your experience has been so positive from start to finish.
It means a lot to hear that our team, especially Claire, made you feel confident in your decision by providing honest advice and ensuring every detail was considered. We truly do care about the service we provide, and it’s fantastic to know that came across.
We’re also pleased that our installers met your high standards and took the time to go over the finer details with you. Quality and durability are at the heart of our design, so knowing that you’ve received positive comments and are happy with the strength and build of the doors is fantastic.
We look forward to working with you again next year for your living room doors! If you ever need anything in the meantime, please don’t hesitate to reach out.
Thanks again for your trust in New Wave Doors—we really appreciate it!
Kind Regards
Customer Service Team
Resposta da New Wave Doors
Dear Tony
Thank you for your kind words! We take great pride in delivering top-quality products with exceptional workmanship at a fair price. It’s fantastic to hear that you recognise and appreciate these values.
If you ever need anything in the future, please don’t hesitate to reach out. Thanks again for choosing New Wave Doors!
Kind Regards
Customer Service Team
Hard to find a better service...
Having used New wave doors a number of times now I have to say I'm impressed. The product is great, works well and if I ever need any guidance the team are extremely helpful in making sure everything is taken care of.
16 de dezembro de 2024
Resposta da New Wave Doors
Dear Customer
Thank you for your continued trust in New Wave Doors! We truly appreciate your loyalty and are delighted to hear that you’re impressed with both our product and service.
It’s great to know that our team has been able to provide helpful guidance whenever needed—ensuring everything is taken care of is exactly what we aim for.
If you ever require any further assistance, please don’t hesitate to reach out. Thanks again for your support, and we look forward to working with you again in the future!
Kind Regards
Customer Service Team
What a joke
I promised if they did not go back and resolve the lock issue I would leave another review, so what did they do, they sent me a solicitors letter saying that I am blackmailing them, what a joke. I have complained to trust pilot and google.
16 de dezembro de 2024
Opinião espontânea
Saw the doors at Excel exhibition…
Saw the doors at Excel exhibition centre in 2023 & they looked fantastic. Knew I wanted them for my extension not yet designed. My architect made plans incorporating the doors & fitted 1 year later into new extension. They look perfect & everyone comments how fabulous they are. From ordering to fitting every went smoothly
12 de dezembro de 2024
Resposta da New Wave Doors
Dear Sally
Thank you for your fantastic feedback! It’s amazing to hear that you first discovered our doors at the Excel exhibition in 2023 and knew straight away that they were the perfect choice for your extension.
We’re delighted that everything went smoothly from ordering to installation and that the doors now take pride of place in your new extension. It’s always great to hear that they’re receiving so many compliments!
If you ever need anything in the future, please don’t hesitate to reach out. Thank you for choosing New Wave Doors—we hope you enjoy them for many years to come!
Kind Regards
Customer Service Team
Amazing product and service
So impressed with the product, sales experience, advice, installation and follow up. We were attracted to the product by the solution it provided for a large opening that did not have the now widely recognised issues associated with the bi-fold options on the market. The website demonstrated this well but being a Mechanical Engineer I was keen to see for myself that the mechanism was of sufficient robustness to deal with usage over a good life span. On enquiry we were invited to the factory where we were hosted by one of the technicians/engineers (perfect for my questions). The product was all it claimed to be on the website. The factory and manufacturing set-up was equally impressive. So product confidence confirmed we went ahead and each step of the way this confidence was reinforced right through to the handover at installation and final provision of documentation. Having used the door now for a few weeks our satisfaction remains 100%. After spending a lot of time researching and pre purchase checks we would recommend the door and the company to anyone seeking this type of solution. Thank you to all at New Wave Doors. Trevor & Lynne Antell, Dorset.
25 de novembro de 2024
Opinião espontânea
Resposta da New Wave Doors
Dear Trevor & Lynne,
Thank you so much for your amazing review! We’re absolutely delighted to hear how impressed you’ve been with every stage of your journey with New Wave Doors—from your initial research to installation and beyond.
It’s fantastic to know that, as a Mechanical Engineer, you took a deep dive into the robustness of our system and that our factory visit confirmed your confidence in the product. We take great pride in our design and manufacturing process, ensuring long-term reliability, so your feedback truly means a lot.
Hearing that your satisfaction remains 100% after using the doors for a few weeks is exactly what we strive for! We sincerely appreciate your recommendation and your kind words about our team.
If you ever need anything in the future, please don’t hesitate to reach out. Thank you again for choosing New Wave Doors—we hope you enjoy them for many years to come!
Kind Regards
Customer Service Team
Client super happy thank you
Client super happy thank you! also brilliant communication from new wave when they had to reschedule. Thank you highly recommend!
3 de dezembro de 2024
Opinião espontânea
Resposta da New Wave Doors
Dear Laura
Thank you for your fantastic feedback! We’re so pleased to hear that your client is super happy with their New Wave Doors.
We appreciate your kind words about our communication, especially regarding the rescheduling. We always aim to keep our customers informed and make the process as smooth as possible.
Your recommendation means a lot to us! If you ever need anything in the future, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
Very happy with my doors
Very happy with my doors - they look excellent and work well. I visited the showroom/factory in Bristol and had a good look before making a decision. The price was fair and installation smooth with the installers very friendly and helpful. I had various questions through the process and they were answered in a helpful way. Good to be able to email or phone for information.
21 de outubro de 2024
Opinião espontânea
Resposta da New Wave Doors
Dear CBaden
Thank you for your kind words! We’re so pleased to hear that you’re happy with your doors and that they look and work exactly as you’d hoped.
It’s great to know that visiting our Bristol showroom helped with your decision, and we’re delighted that our team was able to assist you throughout the process. We always strive to provide clear communication and a smooth installation experience, so your feedback means a lot to us.
If you ever have any further questions or need assistance, please don’t hesitate to reach out. We truly appreciate you choosing New Wave Doors and hope you enjoy them for many years to come!
Kind Regards
Customer Service Team
New wave doors have been great so far.
I was looking at this option from May 2025. We did our research and even went to bifold suppliers but my gut was telling me to go with New Wave. Eventually a few months later I went full circle and they were great in communication when ordering. I have no experience in the building trade but they were patient and helpful in every stage.
Coming up to Xmas we had our date booked and the fitters came and were so friendly and happy to do the job.
Everything has been working fine....only been a few days since install but I can imagine having amazing summer bbqs and not having to worry about the doors taking space inside the property or outside. Can't wait to use these properly over the spring and summer and even over winter when cooking in an open plan kitchen they are useful to create more ventilation if needed.
The doors look amazing and really will be a talking point when we have people over.
Brilliant service and really helpful people at New Wave who made the whole experience from ordering, talking through the options and installation a great positive experience.
27 de novembro de 2024
Opinião espontânea
Resposta da New Wave Doors
Dear Bhavesh
Thank you so much for your fantastic review! We’re thrilled to hear that after all your research and considerations, you chose New Wave Doors and had such a positive experience from start to finish.
It’s great to know that our team was able to guide you through the process with patience and helpful advice, especially as you navigated everything without a background in the building trade. Our fitters will also be delighted to hear that they made a great impression!
We love your excitement about using the doors for summer BBQs and even during winter for added ventilation—this is exactly what makes New Wave Doors so special! We’re sure they’ll be a real talking point when you have guests over.
If you ever need anything in the future, please don’t hesitate to get in touch. Thanks again for choosing New Wave Doors—we hope you enjoy them for many years to come!
Kind Regards,
Customer Service Team
Great service and product
Everyone on the phone was very helpful and took me through each stage of booking and fitting very well.
They were on time on the delivery date and the installation was very efficient and the workmen was very nice.
The door are great exactly what I wanted
Thank you
13 de novembro de 2024
Opinião espontânea
Resposta da New Wave Doors
Dear Customer,
Thank you so much for your wonderful feedback! We’re delighted to hear that our team guided you smoothly through the booking and fitting process and that everything went as planned on your delivery and installation day.
It’s fantastic to know that the doors are exactly what you wanted—we always strive to deliver both a top-quality product and excellent service. We’ll be sure to pass on your kind words to our team.
If you ever need anything in the future, please don’t hesitate to get in touch. Thanks again for choosing New Wave Doors!
Kind Regards,
Customer Service Team
The doors look and work great
The doors look and work great. The installation was quick and professional. There is a slight rattle when the door is closed and locked when pushed/pulled which I do need to follow up with the company about but it is not really a problem and I suspect can be tweaked. The only reason I can't give five stars is that we had to chase to get updates. There was a delay in production due to materials which was no fault of the company. For us this is a huge purchase and we had a wooden frame bunging up the aperture we had made for the door so combine those two with not feeling like we knew what the plan was for our door, it was a anxiety inducing time. When I did get through, Claire was very helpful.
18 de novembro de 2024
Resposta da New Wave Doors
Dear J H
Thank you for taking the time to share your experience. We’re so pleased to hear that you’re happy with how the doors look and function, and that the installation was quick and professional.
We appreciate your patience regarding the production delay and completely understand how important clear communication is, especially for a significant purchase like this. We’re sorry that you had to chase for updates, and your feedback will help us improve our processes to ensure customers feel fully informed throughout.
If there’s anything else we can do, please don’t hesitate to get in touch. We truly appreciate your feedback and thank you for choosing New Wave Doors!
Kind Regards
Customer Service Team
Amazing doors
Ordered the doors with a 6 week lead time for delivery. Was informed of a problem with the manufacturing process and a potential of a delay. The team communicated the issue and managed to deliver ans instal the doors as planned without a delay.
Love the doors, can’t wait for summer to make full use of them. Would definitely recommend.
28 de outubro de 2024
Opinião espontânea
Resposta da New Wave Doors
Dear Matt
Thank you for your fantastic feedback! We’re delighted to hear that, despite the manufacturing challenge, our team kept you informed and ensured your doors were delivered and installed on time as planned. Communication and reliability are key priorities for us, so it’s great to know you had a positive experience.
We’re thrilled that you love your doors! With summer just around the corner, we’re sure you’ll enjoy them to the fullest. Thank you for your recommendation—it truly means a lot to us.
If you ever need anything, please don’t hesitate to reach out.
Kind Regards,
Customer Service Team
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