Great experience and service from start to finish. Saw the doors at Grand Designs exhibition and purchased them for a house we were buying. We were kept informed of lead times, ordering was straightfo... Ver mais
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Leia as opiniões dos outros
Great product that gave us exactly what we wanted, which wasn't traditional bi-fold doors. The ability to separate each piece is great, it looks really smart and the system was installed with no issue... Ver mais
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I needed replacement hinges for my swing and slide doors that were installed over 10 years ago. I contacted New Wave Doors, I dealt with Claire who was fantastic and sent me replacements despite the h... Ver mais
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Great doors, when they work. Fitted in during Q4 2024 but 3 weeks ago they no longer open. New Waves attitude appears to be one of total indifference, they just do not care. After several phonecalls... Ver mais
Informações sobre a empresa
Escrito pela empresa
We offer a bespoke, fully customisable patio door solution that looks great and is simple to operate.
Informações de contacto
18 Clothier Road, BS4 5PS, Brislington, Reino Unido
- 01179 724551
- sales@newwavedoors.co.uk
- www.newwavedoors.co.uk
4,4
Excelente
589 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
delivered on their promise quickly
Promised me a call back re a minor issue with the door. They called back within an hour and arranged for an engineer to call in on his way past to rectify a fault with the building settling, not the doors. Top service !
28 de novembro de 2024
Opinião espontânea
Resposta da New Wave Doors
Dear David
Thank you for your kind words! We're so pleased to hear that our team was able to respond quickly and arrange for an engineer to assist you. It's great to know that everything was sorted efficiently, even though the issue was related to the building settling rather than the doors themselves.
Providing top service is always our goal, and we truly appreciate your feedback. If you ever need anything else, please don’t hesitate to reach out.
Kind Regards,
Customer Service Team
Wavedoors
Had our new wavedoors installed a few months ago and are so impressed the design and how easy to use. They do cost a bit more, but it’s money well spent highly recommend
28 de novembro de 2024
Resposta da New Wave Doors
Dear TC
Thank you so much for sharing your fantastic feedback! We’re so happy to hear that you’re enjoying your New Wave Doors and their unique design and effortless operation. It’s always rewarding to know that the little bit extra the doors cost is worth the investment for the many years of use you'll get out the doors.
We’re confident that your New Wave Doors will continue to impress you and your family. If there’s anything else we can do for you, please don’t hesitate to reach out.
Thanks again for choosing New Wave Doors!
Kind Regards
The Customer Service Team
Great doors and helpful staff
Great doors and helpful staff. They helped ensured everything was measured correctly and discussed the options thoroughly. The doors were delivered within 4 weeks of ordering and the fitters were very clean and they walked me and my wife through the doors once they’d finished. We are very impressed with them, definitely better than our old bifold.
28 de novembro de 2024
Resposta da New Wave Doors
Dear I.S
Thank you so much for your wonderful feedback! We’re so glad that you’re enjoying your doors and the service you received. It’s great to know that our team was able to lend their expertise ensuring everything was measured accurately and ran through all the options with.
We’re also pleased to hear that fitters left everything tidy and were patient in taking the time to walk you and your wife through how the doors work. It is this level of professionalism and courtesy that we inspire in all our staff and i'm so glad that both you and your wife have been a beneficiary of their honesty and courtesy.
We’re confident you’ll continue to enjoy the benefits of your New Wave Doors, and we're glad you’re already seeing how much better they are than your old bi-folds.
If you need anything further, please don't hesitate to reach out. Thanks again for choosing New Wave Doors!
Kind Regards
The Customer Service Team
Would have been 5 stars . . . .
After being let down (robbed!!) by another company, I turned to New Wave having met Zoe and the team at the same show as the aforementioned competitor. Zoe was very helpful, queries were ironed out remotely with the planning and installation teams by phone and email and an order was placed.
Shortly afterwards, I was informed of a delay due to a faulty batch of profile which was not ideal but, was at least well communicated.
The only downside in the whole process was that, during this time, I had a call saying that the white profile had come in and they were trying to prioritise these jobs. I was booked in there and then for an installation date. On the agreed date, I called to find out where the installers were only to find that the installation planner had “no recollection of that conversation”
Installation was rescheduled for the following week. Installation was quick, tidy and the guys were very likeable and polite.
Door looks brilliant and we are very happy with it. But for the scheduling error, it would have been a 5 star review
14 de novembro de 2024
Resposta da New Wave Doors
Dear Chris
Thank you for sharing your feedback. We're delighted that you're pleased with the final result and that Zoe and the team were able to assist you throughout the process. It's great to know that our communication was clear, and that we could address your questions effectively.
We truly regret the mix-up with the installation scheduling. We understand how inconvenient this was and apologise for the confusion. Rest assured, we are reviewing our processes to ensure that these kinds of miscommunications don’t occur again in the future.
We’re happy to hear that the process went smoothly once installed, and the fitters were courteous and efficient.
If there’s anything else you need or if you have any further concerns, please don’t hesitate to reach out.
Best Regards
The Customer Service Team
Fitters were very professional and…
Update: 03.02.25 Although we love the doors, we are still waiting for NEWWAVE to come back to us with a date to resolve our issues, no longer responding to email contact (which is there preferred contact as stated on website) Not impressed so far with the After Sales or lack of it.
Fitters were very professional and helpful, communication with sales team excellent. Waiting on aftersales to look at a couple of minor issues we have noticed since installation but have been responsive via email and just waiting on date for them to come back and rectify issues. Overall very good experience so far. but only giving 4 starts due to waiting on reported issues to be looked into and rectified. Doors look amazing and we are very happy with them.
17 de outubro de 2024
Resposta da New Wave Doors
Dear Ashley
Thank you for sharing your feedback with us! We’re delighted to hear that you’re happy with the doors (and especially our fitters).
We truly appreciate your patience regarding the minor issues you've reported. We will pick this matter up in the office.
Thank you for bringing this to our attention, and we’re glad to hear that, overall, your experience has been a positive one.
If you need anything else in the meantime, please don’t hesitate to reach out.
Kind Regards
The Customer Service Team
excellent product
excellent product, great price, the fitter was punctual, tidy and worked very professionally. However the aftersales department needs some attention.
But overall very pleased
27 de novembro de 2024
Resposta da New Wave Doors
Dear Customer,
Thank you for your feedback! It's great to hear that you’re pleased with our product, pricing, and the professionalism of our fitters. These are qualities we purposefully inspire in our staff.
We also appreciate your comments regarding our aftersales service. We’re always working to improve and will certainly take your feedback on board to ensure a smoother experience for all our customers in the future.
If you need anything further, please don’t hesitate to get in touch. Thanks again for choosing New Wave Doors!
Kind Regards
The Customer Service Team
Appalling after sales service/ help.
These doors took months to get right. Mostly because it's impossible to get any customer service or installation advice.
Sales are good. After sales and installation terrible. There is NOBODY to actually speak too with any questions or queries. You have to send an email rather than speak to a person despite being in the middle of installation! So unprofessional and unhelpful.
For sure our builder will never agree to instal these doors again and we certainly can't recommend them.
It's a shame they can't sort this customer service issue out. The end product is good but it shouldn't take so much stress, wasted time, and money to get there.
Like other negative reviews they've tried to get this taken down! ! This is reflected in every negative review. Don't bully people.
If you want more info then ask for it. Happy to provide.
18 de outubro de 2024
Opinião espontânea
Resposta da New Wave Doors
[UNIDENTIFIED CUSTOMER]
Dear Sally
Thank you for responding to our request for information, after reviewing our records however, we are unable to find any reference to the name or contact information provided.
We would appreciate it if you could provide further details so we can investigate your concerns fully - e-mail: customerservice@newwavedoors.co.uk
Please do get in touch so we can investigate this for you.
Kind Regards
The Customer Service Team
The fitters where lovely and worked…
The fitters where lovely and worked well. however I did a get report of an issue: that my builders battery , in his portable work radio, was taken out of his radio and replaced with the fitters old broken battery. My builders battery was found In The fitters bag. My builder was not impressed and although the doors looked good I am disappointed in this.
14 de novembro de 2024
Resposta da New Wave Doors
Dear Charlotte
Thank you for your feedback. We're glad to hear that you're pleased with the doors themselves, and we apologise on behalf of your builder as I understand it was an identical part that was mistakenly picked up by our fitter but as soon as he noticed his part in his van he returned to site and returned the item to the builder who was unaware that the part had even been mistakenly picked up.
It is this level of professionalism and courtesy that we inspire in all our staff and i'm so glad that both you and your builder have been a beneficiary our their honesty and courtesy.
If there’s anything further we can do to address the situation or assist you in any way, please don’t hesitate to reach out.
Kind Regards
Customer Service Team
Do Not use this company
Do Not use this company, I gave them a one star review on Google as the fitting was bad, the doors did not work properly and the after service was terrible. This is what I recieved by email yesterday with threats of legal action because of those comments, what a joke.
Good afternoon.
We note that you have made comments in an online review that appear to be malicious, defamatory and deliberately misleading and are intended to cause financial and reputational harm to our business.
This is a serious matter and is now under investigation by our legal team.
Given the serious nature of the matter and as is required by legal insurers, we are unable work with you any further until the content is permanently removed, and our legal team has completed their investigation.
In the meantime, we reserve all rights against you for any financial loss or damages caused by your comments.
Words of advice to New Wave Doors, if the truth hurts sort your compamy out. Look forward to seeing you in court with our client.
Words of advice to anyone looking to use them, DONT.!!
21 de julho de 2024
Opinião espontânea
Resposta da New Wave Doors
Dear David
We apologise that you feel this way about your experience with us.
Providing helpful and efficient support is a top priority for us, and we have to hold our hand up here and for that I again apologise.
I will personally reach out today.
Kind Regards
Customer Service Team
A great company to deal with all round
A great company to deal with all round. Easy to get hold of and very helpful staff available whenever I needed, can’t wait for my doors!! Thanks guys
19 de novembro de 2024
Resposta da New Wave Doors
Dear Customer
Thank you so much for your kind feedback! We're delighted to hear that our team has been so helpful and that you’ve found it easy to get in touch whenever you needed assistance. We pride ourselves on providing an excellent service and product to our valued customers and we're so pleased you’ve been on of the many beneficiaries of this effort.
If you need anything further, please don’t hesitate to reach out. Thanks again for choosing New Wave Doors.
Kind Regards
The Customer Service Team
Product great but totally ruined by the lack of customer service.
During the sale process, the product itself appeared to be of very good quality and was sold very well and informatively. Sadly, after receiving the items and reporting a problem with the lock we did not receive the same level of customer service as we did when originally purchasing the doors. After making an additional payment for a replacement lock to be sent out, unfortunately this has never arrived. We were eventually advised the delivery had been sent to an incorrect address, however, weeks later this still had not arrived. After a number of phone calls and emails, we were either met with long delays, no reply or rudeness. We were originally emailed asking us to leave an honest review of our experience and so that is what we have done. However, we have since been contacted by the company advising that they will send the required parts but only if our review is removed and we agree to not leave any other review of our experience. They have also contacted Trustpilot to attempt to get the review removed. Our customer experience has been extremely poor and put us off from ever using this company or recommending them.
28 de outubro de 2024
Opinião espontânea
Resposta da New Wave Doors
Dear KH
Your review contains false and defamatory statements, clearly intended to mislead. Despite our attempt to get information, you have deliberately refused to provide the requested information.
Let us be very clear: this matter is now in the hands of our legal team, and you will be hearing from them shortly. We will take every necessary step to protect our reputation, and we will not hesitate to hold you accountable for the damage caused by your misleading and false claims.
Sincerely
Customer Service Team
Great company to work with!
What a brilliant company to deal with, from enquiry to pricing to installing. The doors are fantastic, and I’m already recommending this company to all my friends and family. I would also like to mention jedd and clare who were just fabulous and couldn’t do enough for me. I was updated throughout the whole process. Really great assets for the compay. Great work!
15 de novembro de 2024
Resposta da New Wave Doors
Dear Customer
Thank you so much for your fantastic feedback! We’re delighted to hear that your experience with us, from enquiry to installation, was so positive. It’s great to know that you’re happy with the doors and that you’re already recommending us to friends and family.
We’re especially pleased that Jedd and Clare were able to leave such an impression on you. They are truly valued members of our team, and we’ll be sure to pass along your kind words to them along with a breakfast muffin for their efforts.
Thank you again for choosing New Wave Doors! If you need anything in the future, please don’t hesitate to reach out.
Kind Regards
The Customer Service Team
Incredible Doors
The doors are amazing - they look great and are extremely functional. The fitting team was fantastic - very quick and professional It was occasionally a little hard to get hold of the right department to speak to someone after the order was placed - but ultimately everything went to plan and it wasn't a big deal.
7 de novembro de 2024
Resposta da New Wave Doors
Dear AP
Thank you so much for your great feedback! We’re absolutely delighted to hear that you’re so happy with New Wave Doors and our fitting team.
We apologise for any difficulties you experienced reaching the right department after your order was placed. We’re always working to improve our communication, and your feedback helps us get even better. We’re glad everything went smoothly in the end!
If you need any further assistance, please don’t hesitate to reach out. Thanks again for choosing New Wave Doors.
Kind Regards
Customer Service Team
What a brilliant company to deal with
What a brilliant company to deal with, from enquiry to pricing to installing. The doors are fantastic and I’m already recommending New Wave to all my friends and family.
I would also like to mention that I had the pleasure of dealing with Claire, she’s lovely and couldn’t do enough for me, she ensured I was updated through the whole process
She’s a great asset to the company
7 de novembro de 2024
Resposta da New Wave Doors
Dear Paul
Thank you so much for your wonderful feedback! So happy that you feel this way about the experience with us. It’s fantastic to know that the doors are exactly what you hoped for, and we’re especially grateful for your recommendations to friends and family.
We’re also so pleased that Claire was able to provide such excellent service throughout the process. She truly is a valued member of our team, and we’ll be sure to pass on your kind words to her.
If you ever need anything in the future, don’t hesitate to reach out. Thanks again for choosing New Wave Doors.
Kind Regards
Customer Service Team
New wave doors
The new wave doors team from sales through to installation was first class, always friendly, efficient and professional...
4 de novembro de 2024
Resposta da New Wave Doors
Dear Trev G,
Thank you so much for your kind feedback! We’re delighted to hear that your experience with the New Wave team, from sales to installation, was first-class. We take great pride in offering friendly, efficient, and professional service at every stage, and we're so glad you have been one of the many beneficiaries of this
If you need any further assistance, please don’t hesitate to reach out. Thanks again for choosing New Wave Doors.
Kind Regards
Customer Service Team
Friendly and helpful
Zoe,has been so understanding and helpful, the staff at the workshop are well informed and helpful,always there if I had any questions or issues.
24 de outubro de 2024
Opinião espontânea
Resposta da New Wave Doors
Dear Norman Hill
Thank you so much for your kind feedback! We're so glad to hear that Zoe and the team were able offer their experience for your benefit. We pride ourselves on providing excellent service, and we're so glad you have been one of the many beneficiaries of this
If you need anything further, don’t hesitate to reach out. Thanks again for choosing New Wave Door.
Kind Regards
Customer Service Team
Brilliant product
Brilliant product, so pleased we got these in our new extension. The team at New Wave Doors are also excellent. Top marks. Highly recommended.
14 de outubro de 2024
Resposta da New Wave Doors
Dear Mr Patel
Thank you so much for taking the time to share your experience with us! It's great to hear that you're so pleased with your New Wave Doors in your new extension.
We thank you for your recommendation. If you ever need anything else in the future, don’t hesitate to reach out. Thanks again for choosing New Wave Doors—we truly appreciate your support!
Kind Regards
Customer Service Team
New Wave excellent
New Wave, have been superb, right from my 1st communication, you really get the sense that customer service is at there heart. The doors are everything we were hoping, the guys that fitted them, were polite, Friendly and efficient. Everyone who sees them are really impressed. we would have no hesitation in recommending them to Family and Friends.
11 de outubro de 2024
Resposta da New Wave Doors
Dear Mark
Thank you so much for your review! It’s wonderful to know that you're happy with your doors and that the installation team was polite, friendly, and efficient. We take great pride in our product and service, so it’s fantastic to hear that everyone who sees your doors is impressed!
We appreciate you sharing your positive experience with family and friends.
If you ever need anything in the future, don’t hesitate to reach out. Thanks again for choosing New Wave Doors—we’re so glad we could deliver on our promise!
Kind Regards
Customer Service Team
Great product
Great product, really happy with the doors. Customer service staff were very helpful and knowledgable. The part required was identified and dispatched quickly and efficiently. The team also followed up to ensure it arrived safely and I was happy. Would highly recommend this company.
4 de outubro de 2024
Resposta da New Wave Doors
Dear Mr Atherall
Thank you for your great review! We're so glad you're happy with your New Wave Doors. It’s great to know that we were able to quickly identify the part you needed and ensure it was dispatched and delivered without any hassle.
If you need any further assistance, don't hesitate to reach out!
Kind Regards
Customer Service Team
Fitting of the doors went fine
Fitting of the doors went fine. Communication wasn't the best. Still waiting on a response for an issue with my blinds 2 weeks after fitting which was reported on the day of the fitting. As money has been paid I feel they are in no hurry to rectify the issue.
24 de setembro de 2024
Resposta da New Wave Doors
Dear Louise
Thank you for taking the time to leave your feedback. We're glad to hear that the fitting of your doors went well. We apologise for the delay in communication regarding the issue with your blinds.
We are currently in discussion with our supplier (the company from whom the blinds were purchased) so they can effectively and efficiently diagnose the issue and take the necessary steps to resolve it.
We appreciate your patience and will be reaching out shortly to resolve the issue. If there's anything else you'd like to discuss in the meantime, please don't hesitate to contact us directly.
Kind Regards
Customer Service Team
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