Norfolk Country Cottages Opiniões 

374
•
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

We stayed in Burnham market in Cooper's cottage a cute little place. Unfortunately there were a few things that could have been dealt with but were passed on to someone else who we didn't hear ba... Ver mais

Classificada 5 em 5 estrelas

Apple Tree Cottage Ideal spacious country house and garden 10 minutes walk from the sea (stoney beach) with coastal walks. House extremely well kept and every amenity within for our needs. Parking o... Ver mais

Classificada 5 em 5 estrelas

Beautiful cottage, very clean and well equipped with plenty of space. Extremely comfortable beds which is unusual for holiday cottages. Corpusty is a lovely quaint village. Shop next door very handy.... Ver mais

Classificada 5 em 5 estrelas

An extremely well equipped property in a delightfully peaceful location. The house felt luxurious, like a real treat! Beautifully furnished with high quality beds abd linen throughout. Very secure g... Ver mais

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  1. Viagens e férias

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Book with confidence, Norfolk’s local experts in self-catering holiday cottages. 400 plus properties across North Norfolk’s Coast and Broads. Book now.


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4,0

Bom

TrustScore: 4 em 5

374 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,0

Todas as opiniões

(374)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Easy booking process & helpful info sent to us regularly before our stay.

The booking process was easy and we were kept informed and supplied with all the information we needed right up to the day of our stay at Bay Tree Cottage in Dersingham.
Bay Tree Cottage was a delightful property set in a lovely village setting. The cottage is decorated and furnished to a high standard with everything we needed for our stay. It was perfect for us and our two dogs. We absolutely loved our time at Bay Tree Cottage and hope to be back!

23 de junho de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

Ruined week…

Our break in Norfolk was completely ruined by a sewage spill on the property! Nothing worse than sewage spewing out of three drain covers and we had to leave ! The cottage was actually nice and well equipped apart from towels! The owner thought we were coming Saturday to Saturday when clearly on the website it was Friday to Friday although thankfully no one was in the cottage so we were allowed in! We only really wanted it from Friday to Monday and having bought and paid for that we were then contacted to say sorry no short term let’s so we decided to buy the rest of the week and made plans to see our friends! Then a sewage tsunami and we had to leave on the Monday anyway! We were given about half of our money back and I didn’t think that was right for our ruined holiday and Norfolk holidays then didn’t respond to further communication! Make your own mind up! If it goes well fine but when it goes wrong it really does.

6 de maio de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Cosy cottage for two …

This is a cosy cottage with a private courtyard. It is within easy reach of the broads and north Norfolk coast . Very well equipped. I would however take my own towels next time as the ones provided are very small .

9 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Hall Farm barn

Hall Farm barn. A huge holiday home with the attention to detail on everything that was provided.
A fabulous comfy holiday home in stunning grounds. Close to beaches, lovely villages and local pubs.

2 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Very comfortable spacious property

Very comfortable spacious property. Extremely well equipped and very comfy beds. Kitchen one of best equipped ones we’ve been to. Lovely welcome pack too.
Parking bit of an issue with more than two cars but is possible with on road parking.
Wouldn’t stop me booking again.

19 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful accommodation...Norfolk…

Beautiful accommodation...Norfolk Cottages were so helpful when we had to cancel our holiday last year and let us transfer to this year. We loved our holiday so much we've booked to go back to The Penthouse twice next year.

19 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Peaceful retreat

The accommodation was splendid, spotlessly clean, very comfortable and well equipped, large enclosed private back garden, perfect to keep the dogs and children safe and within sight, and a lovely front lawn which is not enclosed,Norfolk itself was also delightful,so pretty, well looked after and clean,with plenty of places of interest to visit if you wish.

19 de maio de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

Great cottage but loaded with fees

Great cottage - no complaints about the property .. beautifully decorated with all mod cons .. thank you to the owner
Sadly felt ripped off by Country Cottages with admin fees and insurance that i did not need..

12 de maio de 2023
Opinião espontânea
Classificada 2 em 5 estrelas

Poor customer service & no attention to detail

We booked Hillview (2153) in Brancaster for 2 nights - there were a few issues that we have emailed Norfolk Cottages about, but no response has been forthcoming.
1) The shower was unusable with the water alternating between scalding hot and freezing cold. This could be incredibly dangerous for children and needs urgent attention.
2) There were no logs provided - the information given was that these would be available Nov-Apr.
3) There were no instructions for the heaters that we could find. Whenever I have rented places before, there has always been a folder that contains useful information such as instructions, wifi passwords etc. which would save the guests from having to go hunting around for these things as soon as they arrive.
4) In the twin bedroom, the bed frame nearest the window needs attention - it squeaks very loudly and woke us all in the night whenever the poor person sleeping in it attempted to turn over.
5) The mattress in the small double bedroom needs replacing - it obviously gets a lot more wear on the left hand side as you look at the bed & the person sleeping there found it very uncomfortable & had to move to the other side of the bed.
6) There was only half (!) a tea towel provided and no washing up sponges or oven gloves (only a very small square which is not really adequate). Given that towels are included - I would have assumed that this extended to the kitchen. There also wasn't any hand soap provided downstairs.

With the exception of the shower (which was just dangerous), I appreciate that these are fairly minor things & for a couple nights we made do, but having paid almost £700 for a couple of nights away, I was expecting better.
I don't think I will be using this company again.

21 de abril de 2023
Opinião espontânea
logótipo da Norfolk Country Cottages

Resposta da Norfolk Country Cottages

Good afternoon Claire,

I am sorry to hear you are unhappy with your guest's experience. I have been unable to find your contact history. Should you wish to escalate this to discuss further, please contact our dedicated Complaints Team on complaints@originalcottages.co.uk

Kindest Regards

Classificada 5 em 5 estrelas

AA wonderful break! n extremely well equipped property in…

An extremely well equipped property in a delightfully peaceful location. The house felt luxurious, like a real treat! Beautifully furnished with high quality beds abd linen throughout. Very secure garden for our dog and easy access to many places of interest.
The only negative was the noise of building going on behind the house from 8am to 5pm on weekdays, making it impossible to chill in the garden.

3 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely cottage in Holt.

We stayed in a lovely cottage in the beautiful town of Holt. The cottage was very confortable and equipped with high quality appliances .Similarly the beds, bed linen and towels were all of a high standard.
Holt is in a very good location to explore the North Norfolk coast and coastal towns.

19 de abril de 2023
Opinião espontânea

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