We found our car on auto trader website from this garage. From our first enquiry to us buying the car, couldn’t have been any easier. Always helping, friendly and answering any questions promptly. Th... Ver mais
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Excellent service from start to finish When we test drove it the car for the second time, Louis stayed open for us another 45 mins and no pressure to buy. We collected the car today, Clyde ensured a... Ver mais
A great car buying experience. Ben was friendly & knowledgeable without the pushy sales techniques used by a lot of car dealerships. A smooth transaction from viewing the car & test driving to the han... Ver mais
This was the best car buying experience I've ever had. From the detailed pictures in the advert to the handover and aftercare, every step has been effortless and enjoyable. From someone who has had pl... Ver mais
Informações sobre a empresa
Escrito pela empresa
Norman Motors – Trusted by Dorset Drivers Since 1953 As Dorset’s oldest family-run used car dealership, Norman Motors has proudly served the community for over 70 years. Built on honesty, integrity, and genuine customer care, we’re committed to building long-term relationships through trust and outstanding service. High-Quality Used Cars, Expertly Prepared With nearly 200 hand-picked vehicles across our Bournemouth and Poole sites, we offer something for everyone — from family SUVs to sporty coupes. Every car undergoes a thorough inspection by our expert technicians and is immaculately prepared by our in-house valeting team. A Friendly, Pressure-Free Experience At Norman Motors, you’ll never face pushy sales tactics. Our team is here to offer honest advice, helping you find the right car at your pace — for a relaxed and enjoyable experience from start to finish. Support That Goes the Extra Mile Your experience doesn’t end at handover. We offer industry-leading warranty packages — Optimum and Optimum Plus — for complete peace of mind, with extended coverage options tailored to your needs. On-Site Service Centre Our modern Service Centre features the latest diagnostic equipment and skilled technicians to keep your car performing at its best — long after you drive away. Flexible Finance Solutions In partnership with MotoNovo Finance, we provide flexible finance options from just 9.9% APR. Apply online for quick approval or speak to our team for personalised guidance. Why Choose Norman Motors? ✅ Trusted, family-run business for over 70 years ✅ Nearly 200 premium used cars in stock ✅ Expertly prepared and fully inspected vehicles ✅ No-pressure, customer-first approach ✅ Market-leading warranties and aftercare ✅ Competitive finance options Whether you’re buying your first car or your next, discover the Norman Motors difference — where quality, trust, and genuine care come as standard.
Established in 1953
Escrito pela empresa
- Rated 5* on Autotrader
- "I was very pleased with the service I received from Norman Motors.From my initial enquiry, every call was answered efficiently, often by different team members but each equally proficient and professional. When I visited the garage, the sales person was very welcoming, and was totally up to speed with the specification of the car and its history. There was no pressure, and the warranty and finance packages were fully and clearly explained. It is reassuring to know that privately owned garages such as Norman Motors still exist and maintain good old fashioned service. I would not hesitate to use Norman Motors for my future motoring needs." John C
Norman Motors Warranty
Comprehensive cover with our Norman Motors warranty
When you purchase a quality used car from Norman Motors you will receive either the existing manufacturer’s warranty or our 3 months Norman Motors Optimum/Optimum Plus warranty backed by Driver First, Europe's leading warranty provider. For added peace of mind we do recommend that you extend your warranty period at the time of purchase and save money with our competitively priced cover.
An extended Norman Motors Optimum warranty / Optimum Plus+ warranty will cover you for many eventualities. Our comprehensive warranties come with unlimited mileage and the maximum claim limit to the value of your car at the point of purchasing the policy.
Informações de contacto
214-222 Wallisdown Road, BH10 4HZ, Bournemouth, Reino Unido
- 01202 513818
- webenquiries@normanmotors.co.uk
- www.normanmotors.co.uk
4,9
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A refreshing experience
What a relief to find a dealership with such helpful and friendly staff. Gus ensured we had all the information required and he gave us the confidence we needed to
make the switch. It was so refreshing to hear about the pedigree of Norman Motors and the pride Gus had in his company was both relevant and reassuring. A brilliant experience and not only that but the exhaustive pre handover checks revealed a few minor points that were instantly sorted. So we could leave the forecourt safe in the knowledge that everything was fine. Thanks again Gus.
28 de novembro de 2025
Opinião espontânea
Resposta da Norman Motors
Clive,
Thank you for such a thoughtful and encouraging review. I’m delighted to hear that your experience with us was so positive and that Gus made you feel fully informed and confident throughout the process. His pride in Norman Motors and commitment to helping customers shines through, and he’ll be very pleased to know how much you appreciated his support.
I’m also glad our thorough pre-handover checks gave you the reassurance you needed, ensuring everything was in perfect condition before you left the forecourt. Providing that peace of mind is incredibly important to us.
Thank you once again for your kind words. We’re thrilled you had such a brilliant experience and are always here should you need anything in the future.
All the best,
David Norman
Very professional customer service
15 de novembro de 2025
Opinião espontânea
Resposta da Norman Motors
Dear Eddie
Thank you for your kind feedback. I’m so pleased to hear that you found our customer service very professional. We take great pride in ensuring every customer feels well looked after, and it’s wonderful to know this was reflected in your experience.
We truly appreciate you taking the time to leave a review and look forward to welcoming you again in the future.
All the best,
David Norman
Trustworthy, professional and friendly
Fantastic business to deal with. From the moment we arrived Clyde made us feel welcome; he responded knowledgeably to all of the questions we asked about the car we were interested in and after our test-drive we loved the car and went ahead with the purchase. The car underwent full servicing and dealer checks which were communicated to us in advance. When we collected the car it was immaculately presented, tax sorted and private plates ready to fit. A very professional service from start to finish. Clyde even got in touch after a couple of weeks to check that we were happy and enjoying our new car. Of course we are, it's fantastic!!
13 de novembro de 2025
Opinião espontânea
Resposta da Norman Motors
Lynne and James,
Thank you for such a detailed and wonderful review. I’m delighted to hear that your experience with us was so positive from the moment you arrived, and that Clyde made you feel welcome and supported throughout. His knowledgeable approach and genuine care for customers are qualities we’re very proud of, and he’ll be thrilled to know how much you appreciated his help.
It’s great to hear that you loved the car after the test drive and that the full servicing, checks and preparation gave you confidence before collection. We take real pride in presenting every car immaculately and ensuring all the finer details — including tax and private plates — are ready for a smooth handover.
I’m also pleased that Clyde followed up afterwards to make sure you were happy; offering that continued support is important to us. And it’s fantastic to hear you’re enjoying your new car — that’s exactly what we hope for.
Thank you again for your kind words and trust in Norman Motors. If there’s anything you need in the future, we’ll be here to help.
All the best,
David Norman
Excellent Dealership!
Norman Motors was recommended by a colleague as I was looking for a reliable and quality used car - after looking at various options online where there was doubt in what we were looking for would not have issues etc, we visited NM in Poole which happened to have the specific X5 model we were looking for. Stuart was extremely helpful and friendly and after a test drive we bought the vehicle. During the test drive we mentioned that the car sounded a bit rough but put it down to it being cold and not driven recently. A week later while we were waiting for the car to be prepared we were informed that they had done a thorough examination and discovered that the front diff needed replacing, which they then did along with all of the necessary alignments... as my Dad would say, 'you were not sold a lemon' and that was really the difference in knowing that the dealership is trusted and take pride in selling quality cars. Other things that impressed us were the refurbishment of the rims and brake calipers without additional cost and replacing the tyres post MOT with decent tyres and not the cheapest available. Really chuffed with the service and experience and the car! Thank you to Stuart and the behind the scenes team for the car. I can highly recommend the dealership based on our experience.
21 de novembro de 2025
Opinião espontânea
Resposta da Norman Motors
Tim,
Thank you for such a detailed and thoughtful review. I’m delighted to hear that your colleague’s recommendation led you to us, and that we were able to provide the reliable, high-quality X5 you were hoping for. Stuart will be so pleased to know how much you appreciated his friendly and helpful approach throughout your visit.
I’m especially glad that our thorough preparation process gave you complete peace of mind. Discovering and replacing the front differential before handover — along with carrying out all the necessary alignments — is exactly the level of care we believe every customer deserves. As your Dad wonderfully put it, we want to ensure our customers are never sold a lemon, and your experience reflects the pride we take in offering only quality cars.
It’s great to hear that the additional touches, such as the wheel and brake caliper refurbishment and fitting quality tyres, also made a difference. We aim to present every vehicle to the highest possible standard, with no hidden costs or compromises.
We’re thrilled that you’re so pleased with both the service and the car itself. Thank you again for your trust and your generous recommendation — it means a great deal to us. If there’s ever anything you need, Stuart and the whole team will be more than happy to help.
All the best,
David Norman
Great service
Jonathan was very helpful, nothing was too much trouble, Great car would definitely recommend using them
3 de novembro de 2025
Opinião espontânea
Resposta da Norman Motors
Mike,
Thank you for your lovely review. I’m so pleased to hear that Jonathan was so helpful and that nothing was too much trouble throughout your experience with us. He’ll be delighted to know his support made such a positive impression.
It’s wonderful to hear that you’re enjoying your car, and we truly appreciate your recommendation. If there’s anything you need in the future, we’ll be more than happy to assist.
All the best,
David Norman
Norman Motors - wonderful vehicle and excellent customer service.
Having spotted the 22 plate Ford Galaxy 2.0l Titanium on Autotrader previously, on the Thursday I telephoned Norman Motors, Bournemouth and spoke with Andrew. He answered all my questions in a straightforward, courteous and professional manner. Despite living in Scotland, I was content to pay the deposit and fly down (from Edinburgh) the following day.
Norman Motors (Daniel) kindly collected me from Bournemouth Airport around 1230hrs. The Galaxy was in beautiful condition. Andrew kindly drove it to the PO for road-tax and Norman Motors gallantly filled the tank up for my return trip to Scotland.
By around 0030 hrs on Sat morning, I was home and delighted with both the new vehicle and Norman Motors. Furthermore, the Galaxy has continued to drive wonderfully.
My Wife and family are delighted with the car. Norman Motors is fully deserving of 5 stars - thank you.
24 de outubro de 2025
Opinião espontânea
Resposta da Norman Motors
Hi Eguene,
Thank you for such a detailed and generous review. I’m delighted to hear that your experience with Norman Motors was so positive from the very first phone call. Andrew will be very pleased to know that his straightforward, courteous and professional manner gave you the confidence to reserve the Galaxy — even from as far away as Scotland.
I’m glad Daniel was able to collect you from the airport and that the car’s immaculate condition matched your expectations on arrival. It’s wonderful to hear how smoothly everything went, from arranging the road tax to ensuring the tank was full for your long journey home. Knowing you arrived back in Scotland safely and that the Galaxy has continued to drive beautifully is exactly what we hope for.
It’s also lovely to hear that your wife and family are delighted with the car. We truly appreciate your trust in us, especially given the distance involved, and your 5-star feedback means a great deal to the whole team.
Thank you once again for choosing Norman Motors. If we can be of any help in the future, we’re always here.
All the best,
David Norman
Great service provided
Great service provided, Jonathan ensured all the work needed on the car was carried out in full and kept me updated with progress. Car is great and very happy with service.
19 de novembro de 2025
Opinião espontânea
Resposta da Norman Motors
Emily,
Thank you for your kind review. I’m so pleased to hear that Jonathan looked after you so well, ensuring all the necessary work on the car was completed and keeping you fully updated throughout. He’ll be delighted to know his efforts made such a positive difference to your experience.
It’s wonderful to hear that you’re happy with the car and the service you received. We truly appreciate you taking the time to share your feedback and look forward to welcoming you again in the future.
All the best,
David Norman
Great service and staff.
Great service and staff.
When I took delivery of the car everything I was advised would be done had been done.
Would definitely use again and recommend.
Thank you
1 de novembro de 2025
Opinião espontânea
Resposta da Norman Motors
Dear Jan,
Thank you for your kind review. I’m really pleased to hear that everything promised was completed before delivery and that you were happy with both the service and our team. We truly appreciate your recommendation and look forward to welcoming you back in the future.
Best regards,
David Norman
Just bought a Mini from here and I’m…
Just bought a Mini from here and I’m very pleased! Gus was fantastic throughout the whole process. The experience was smooth and the car is brilliant
15 de novembro de 2025
Opinião espontânea
Resposta da Norman Motors
Dear Lani,
Thank you for your lovely review. I’m delighted to hear you’re so pleased with your Mini and that Gus looked after you so well throughout the whole process. It’s great to know the experience felt smooth from start to finish and that the car has lived up to expectations. We really appreciate your feedback and wish you many happy miles ahead.
Best regards,
David Norman
Long established company, great service
Long established company. No hard sell and buying process made easy. Plenty of time to consider purchase, with car serviced and MOT'd prior to collection. Reassurance of own company warranty.
Gus was very helpful and I'm very pleased with the car. Thank you.
15 de novembro de 2025
Opinião espontânea
Resposta da Norman Motors
Dear Mrs Scott,
Thank you for your thoughtful review. As a long-established family business, it means a great deal to hear that you appreciated our no-pressure approach and the time and space to make your decision. I’m pleased the buying process felt easy and that the service, MOT and our own warranty gave you extra reassurance. Gus will be delighted to know he was able to help throughout. We’re very glad you’re pleased with the car and truly appreciate your kind words.
Best regards,
David Norman
I would highly recommend Normanmotors.
Neil was very helpful, professional and knowledgeable. The process was straightforward. The vehicle was as advertised.......perfect! I would highly recommend Normanmotors.
8 de novembro de 2025
Opinião espontânea
Resposta da Norman Motors
Dear Robert,
Thank you for your fantastic review. I’m delighted to hear that Neil looked after you so well and that you found the whole process straightforward from start to finish. It’s great to know the vehicle was exactly as advertised and that you’re so pleased with your purchase. We truly appreciate your recommendation and your kind words.
All the best,
David Norman
Resposta da Norman Motors
Dear Ian,
Thank you for your kind feedback. I’m really pleased you found us friendly, competitive and completely pressure-free, exactly how we believe car buying should be. We appreciate your support and hope you enjoy every mile in your new car.
All the best,
David Norman
Very good experience
Very good experience buying and, part exchanging at Norman Motors Bournemouth Road. Very helpful and not at all pushy. The guys there were really helpful. I highly recommend them and, I'm sure I will be visiting them again in future. Thanks Clyde and Ben
12 de novembro de 2025
Opinião espontânea
Resposta da Norman Motors
Dear Ray,
Thank you for your fantastic review. I’m delighted to hear you had such a positive experience buying and part-exchanging with us at our Bournemouth Road branch. It’s great to know you found the team helpful, friendly and completely pressure-free throughout. Clyde and Ben will be very pleased to hear your kind words. We truly appreciate your recommendation and look forward to welcoming you back in the future.
All the best,
David Norman
Top-Notch Service at Norman Motors
Top-Notch Service at Norman Motors, Poole
I recently picked up my used 22-plate Tesla Model Y from Norman Motors in Poole, and the service from start to finish was absolutely amazing. Clyde and his colleagues are genuinely fantastic people friendly, professional, and incredibly knowledgeable.
One thing that really stood out is that they are not pushy salespeople. When you speak to them, you don’t feel like you’re dealing with one of those large companies that don’t really care about you. Instead, it feels personal, honest, and genuinely customer-focused.
The car itself is in perfect condition. They carried out a full MOT, changed the tyres, and made sure everything was spot-on before handing it over. As this is my first Tesla and my first ever electric car, I really appreciated the time they spent going through the entire Tesla interface with me. Clyde’s knowledge of Teslas is outstanding and made everything easy to understand.
Overall, the whole experience was smooth, stress-free, and truly exceptional. I can’t recommend Norman Motors highly enough amazing team, amazing service, and an amazing car. 🚗⚡️
21 de novembro de 2025
Opinião espontânea
Resposta da Norman Motors
Dear Sanjeep,
Thank you so much for this outstanding review. I’m thrilled to hear that your Tesla Model Y collection was such a positive experience and that Clyde and the team looked after you so well throughout. We take great pride in offering a personal, honest and completely pressure-free service, so it’s wonderful to know that this stood out to you.
It’s also great to hear that the preparation of the car — from the MOT to the new tyres — met your expectations and that Clyde’s Tesla knowledge helped make your first step into electric ownership easy and enjoyable.
We truly appreciate your recommendation and your kind words about our team. Enjoy every mile in your Tesla, and we look forward to welcoming you back in the future.
All the best,
David Norman
From sales to service they have been great
Not only are there cars carefully sourced after but there after sales support is second to none, they have been nothing but excellent from the sales to the support they have provided me and my new car.
19 de novembro de 2025
Opinião espontânea
Resposta da Norman Motors
Dear Paul,
Thank you for your fantastic review. I’m delighted to hear that you’ve had such a positive experience with both our sales and aftersales teams. We take great care in sourcing our cars and it’s wonderful to know the support you’ve received after purchase has matched that same standard. We truly appreciate your feedback and hope you enjoy every mile in your new car.
All the best,
David Norman
The whole process was pleasant
The whole process was pleasant, honest and fair. I was dealing with Andrew who was helpful and good to deal with on the sales department. The showroom was very clean and tidy. All the cars looked clean and in good condition. I bought the car on my first visit and very happy with it.
14 de novembro de 2025
Opinião espontânea
Resposta da Norman Motors
Dear Martin,
Thank you for your lovely review. I’m delighted to hear that the whole process felt pleasant, honest and fair and that Andrew looked after you so well throughout. We take real pride in keeping the showroom and our cars presented to a high standard, so it’s great to know that stood out on your first visit. I’m very pleased you’re happy with your new car, and we truly appreciate you choosing Norman Motors.
Great service and very professional
Very pleasant experience buying a car from Norman Motors and in particular Gus. Very efficient and answered all my concerns. Car needed some paint work which was done in good time and to a high standard. Highly recommend
14 de novembro de 2025
Opinião espontânea
Resposta da Norman Motors
Thank you for your excellent review. I’m delighted to hear that you had such a pleasant experience with us and that Gus was able to answer all your questions efficiently and professionally. I’m also pleased the paintwork was completed quickly and to the standard you expected. We truly appreciate your recommendation and hope you enjoy every mile in your new car.
All the best,
David Norman
Good experience
Pleasant and welcoming staff. Beautifully presented car and love driving it.
28 de outubro de 2025
Opinião espontânea
Resposta da Norman Motors
Dear Mrs Franklin,
Thank you for your kind review. I’m really pleased to hear you found our team welcoming and that the car’s presentation and drive have lived up to expectations. We truly appreciate your feedback and hope you enjoy many happy miles ahead.
All the best,
David Norman
Huge thank-you to Neil for making my…
Huge thank-you to Neil for making my car purchase so easy and enjoyable. They listened to what I needed, explained everything clearly, and went above and beyond to ensure I was happy with my choice
The whole company have great values on treating customer correctly I travelled over 6 hours to purchase the car which says a lot.
12 de novembro de 2025
Opinião espontânea
Resposta da Norman Motors
Thank you for such a thoughtful and appreciative review. I’m delighted to hear that Neil made your car purchase so easy and enjoyable, taking the time to listen to what you needed, explain everything clearly, and go above and beyond to ensure you were completely happy with your choice. He’ll be so pleased to know how much his support meant to you.
It’s also wonderful to hear your kind words about the wider team. We take great pride in treating every customer with care and respect, and the fact that you were willing to travel over six hours to purchase your car truly means a great deal to us.
Thank you again for your trust and for sharing such positive feedback. If there’s anything you need in the future, we’ll be more than happy to help.
All the best,
David Norman
Neil was absolutely wonderful!
Neil was absolutely wonderful when assisting me with my car purchase. From the viewing to the car being delivered, his communication with me was amazing and always kept me up to date. Thank you!
8 de novembro de 2025
Opinião espontânea
Resposta da Norman Motors
Dear Jenna,
Thank you for your wonderful review. I’m delighted to hear that Neil made the whole experience smooth and enjoyable, keeping you well informed from viewing right through to delivery. Great communication and attention to detail are exactly what we aim for, so it’s lovely to know that came across. We really appreciate your kind words and hope you enjoy every mile in your new car.
All the best,
David Norman
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