I met your colleague Paul who dropped off a rental at my home address this afternoon. Paul's customer service was faultless. He was highly professional but had a great sense of humour which mad... Ver mais
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Leia as opiniões dos outros
Anthony Sellick at Northgate Cardiff did an amazing job of helping me arrange a hire vehicle at very short notice. He was extremely helpful throughout the process and went above and beyond to... Ver mais
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Aaron and the Team at Cardiff are brilliant at what they do, they are always supportive of our issues and manage our compliance exceptionally. If we need something last minute, Aaron is at the end... Ver mais
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Gareth was so helpful when delivering the hire vehicle. He showed me around the car, explaining where to find all the features and how they worked. He was more than happy to answer any questions I had... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Escrito pela empresa
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Informações de contacto
Lamby Way, CF3 2EQ, Cardiff, South Glamorgan, Reino Unido
- 029 2077 6400
4,8
Excelente
64 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A pleasure to deal with!!!
So friendly and nothing is too much trouble for them. From the management to the technicians and everyone in-between! an absolute pleasure to deal with. Special thanks to Jake, Abbey, Aaron and Martin!
7 de julho de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Cardiff
Hi John, thank you so much for your wonderful review!
We’re delighted to hear that our whole team—from management to technicians—made such a positive impression.
We’ll be sure to pass on your special thanks to Jake, Abbey, Aaron, and Martin—they’ll be thrilled to hear it!
It’s always a pleasure to assist you, and we look forward to being here whenever you need us.
Take care,
Imogen
I had really good service and the staff…
I had really good service and the staff was really helpful and really kind
10 de junho de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Cardiff
Hi Maddie, thank you so much for your kind words!
We're thrilled to hear you had a great experience with our team. Providing helpful and friendly service is what we strive for every day, so your feedback truly means a lot to us. 😊
We hope to see you again soon, and if there's ever anything else we can do to help, just let us know!
Take care,
Imogen
Brilliant service from start to finish…
Brilliant service from start to finish would definitely recommend
23 de junho de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Cardiff
Hi Cherie, thank you so much for the lovely review!
We're so glad to hear you had a brilliant experience from start to finish. Your recommendation means the world to us and really motivates the team.
We hope to welcome you back again soon!
Take care,
Imogen
Aaron and the Team at Cardiff are…
Aaron and the Team at Cardiff are brilliant at what they do, they are always supportive of our issues and manage our compliance exceptionally.
If we need something last minute, Aaron is at the end of the phone and usually delivers the required vehicle.
Thank you all so much for the 5 star service! Its outstanding and a pleasure working with you all.
9 de junho de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Cardiff
Hi Jacqueline, I wanted to thank you for the wonderful feedback you provided about your recent experience with Aaron and our Cardiff team! It’s truly rewarding to know that your encounter with Northgate was a positive one and that you were met with professionalism and care throughout your visit.
Feedback like yours means a great deal to us — it not only recognises the dedication of our team but also reinforces our commitment to providing outstanding service to all our customers.
If there’s anything else we can help with, please don’t hesitate to reach out. We look forward to continuing to support you with all your vehicle needs.
Thank you for choosing Northgate!
Take care,
Emma
Resposta da Northgate Vehicle Hire - Cardiff
We are so pleased to hear that you had excellent customer service from our team at Cardiff.
It is always our pleasure to provide a fast and seamless service to our amazing customers.
Once again, we really appreciate your feedback!
Take care,
Beth
Very helpful and accommodating
Very helpful and accommodating. First class service, would recommend them to anybody.
30 de janeiro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Cardiff
Thank you for your 5* review Kevin!
We’re delighted to hear that you found our service helpful and accommodating.
Providing a first-class experience is what we strive for, and your recommendation means a lot to us.
We appreciate your support and look forward to assisting you again in the future!
Thank you for choosing Northgate.
Take Care,
Beth
Amazing service from all the team here
Amazing service from all the team here, Nothing is ever too much.
Will always have my fleet from Northgate one amazing company and Cardiff site is a true Gem :).
1 de janeiro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Cardiff
Thank you for your fantastic feedback, Samual!
We're thrilled to hear that you’ve had such a great experience with our team.
Providing excellent service is always our goal, and it’s wonderful to know that the Cardiff site has made such a positive impression.
We truly appreciate your loyalty and look forward to continuing to support your fleet needs.
Thank you for choosing Northgate.
Take care,
Beth
Excellent Service
We deal with Northgate, Cardiff on a daily basis and the service is always very helpful.
Aaron in the rentals team and Abbie in the workshop especially are always incredibly helpful with the issues we have and effective at solving them.
28 de janeiro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Cardiff
Thank you for sharing your experience, Jack!
We're delighted to hear that the team at Northgate Cardiff consistently provides you with helpful service.
With a special shout out to Aaron in the rentals team and Abbie in the workshop—it's great to know they’ve been so effective and supportive in solving any issues.
Your feedback means a lot, and we’ll make sure to pass on your kind words to them.
Thank you for choosing Northgate, we look forward to welcoming you back again in the future.
Take Care,
Beth
fast and reliable service!
had a puncture and the team jumped on it straight away! cant fault the service from start to finish, always a pleasure!
16 de janeiro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Cardiff
Thank you for your kind words, Tony!
We're glad to hear our team was able to assist you promptly with your puncture.
Providing efficient and friendly service is always our goal, and it's great to know we provided a high quality service.
We look forward to helping you again in the future.
Take Care,
Beth
Amazing bunch, love getting my rental here
The team here are great. Always find the Cardiff team so friendly and helpful, cant fault them at all.
17 de janeiro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Cardiff
Thank you for your wonderful feedback, Mark!
We’re thrilled to hear that you’ve had such positive experiences with the Cardiff team. Their friendliness and helpfulness are qualities we take great pride in.
Your kind words mean a lot to us, and we’ll be sure to share them with the team.
Thank you for choosing Northgate.
Take Care,
Beth
Charge extortionate prices for terrible…
Charge extortionate prices for terrible quality vehicles. Then try and charge you nearly £7000 in damages for car parking dents.
STAY AWAY FROM THESE CROOKS
8 de janeiro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Cardiff
Dear Mr. Hagerty,
Thank you for your review.
We’ve thoroughly reviewed all charges, including the damage costs, and our findings have been presented to you.
Following our most recent discussion, if you remain dissatisfied, you have the option to escalate your concerns to the Financial Ombudsman Service, and we are committed to supporting their independent review.
Please contact us directly if you need further assistance.
Car went for a routine oil change and…
Car went for a routine oil change and from driving into the branch the customer service was first class. Offer of tea as I was waiting and checking I was OK and comfortable. Peter Atkins came through from the workshop when completed and talked through all the other checks that had been carried out in addition. What great service ! 👏
13 de dezembro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Cardiff
Thank you so much for your wonderful feedback!
I’m thrilled to hear that your experience with us was exceptional.
It’s great to know the team provided first-class customer service and went the extra mile to make you feel comfortable while you waited.
Peter Atkins will be delighted to hear your kind words about his thorough explanation of the additional checks carried out.
I’ll make sure to pass along your praise to him and the rest of the team.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Had my company car delivered by Phil…
Had my company car delivered by Phil this morning. Excellent service
20 de setembro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Cardiff
Thank you so much for taking the time to leave such an excellent review.
It is great to see that your experience with Northgate has been such a positive one.
I am sure Phil will be thrilled to see your comments.
If there is anything else we can help with, please don’t hesitate to get in touch and we will be more than happy to help.
Take Care,
Beth Kell
Van engine oil top up
Called into Northgate Cardiff because van had low oil. Always great service from Vicky at the vehicle hire reception told her is there any chance you could help me out and see if one of the fitters can top up my oil. Vicky dealt with it straight away and was on the case checking when the fitter had done the oil as I needed to get back to work asap. Great service!
Lloyd from CCHA
2 de maio de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Cardiff
Hi Lloyd, thank you so much for your 5 star review!
It sounds like Vicky knows how to provide the best service to our customers! We are pleased to hear you were looked after well by the team at Cardiff, I can assure you the team at Cardiff will be thrilled to hear your positive feedback.
We look forward to working with you long into the future.
Take care,
Imogen
I've been using Northgate for some time…
I've been using Northgate for some time now. No problems with the vans. Always professional and polite. Great service from the front desk Vicky, Neil and Aaron (I think that's his name... no hair) will be continuing my service with them. Thanks for all you help! Xxx
23 de abril de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Cardiff
Hi Gemma, thank you so much for your 5 star review!
It's so refreshing to hear your positive feedback about Vicky and the team at Cardiff, we always love to make our customers feel welcome when visiting our local branches. I can assure you Cardiff branch will be thrilled to hear about your response!
We look forward to working with you long into the future.
Take care,
Imogen
Great customer service from Neil which…
Great customer service from Neil which he was very helpful I was seen straight away even offered coffee while I waited for my van
12 de março de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Cardiff
Hey James, thank you for sharing your positive experience with Neil and our customer service team! We're delighted to hear that Neil provided great assistance and that you were seen promptly. It's wonderful that you were even offered coffee, making your wait more comfortable (who doesnt love a coffee?)
Thank you for your fab feedback.
Take care,
Laura Griffiths
Great service
Great service, polite and helpful people. Comfortable waiting area. Pete Walsh serviced the van and was professional and informative with how he handed the vehicle back to me.
23 de fevereiro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Cardiff
Thank you so much for your lovely review, Rhys!
We are delighted to hear that you experienced helpful, and reliable services from our fantastic team at Cardiff.
Providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience.
Take care,
Beth Kell
great service always resolve issues…
great service always resolve issues fast!
especially victoria on the front desk, what a wonderful and beautiful woman she is inside and out, always happy to help!
1 de fevereiro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Cardiff
What a lovely review, and such a true reflection of Victoria at our Cardiff Branch. Thank you for taking the time to leave such positive feedback, I am sure the team will be thrilled, especially Victoria.
We look forward to working with you long into the future.
Take care,
Laura Griffiths
Very good service from Neil and Vicky…
Very good service from Neil and Vicky for many of years
8 de fevereiro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Cardiff
Thank you so much for taking the time to leave your review, Mr. Mccarthy
It is a pleasure to see that your experience with our Cardiff branch has been such a positive one over the years, and I am sure that Neil, Vicky and the rest of the team will be elated to see your kind words.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Fab company down in lamby way
Fab company down in lamby way. Neil and vicky especially. Always helpful. Iam Down there so many times with there vans . But always get something resolved.
6 de fevereiro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Cardiff
Thank you so much for taking the time to leave such a fabulous review, Ashley.
It is an absolute pleasure to see that your experience with Cardiff has always been a positive one. I am sure that Neil and the rest of the team there will be so delighted to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
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