From start to finish a totally professional performance from the team at Nuneaton special praise to Gin on the customer service desk, a joy to behold. Well done.
A empresa respondeu
Localização
Alterar localizaçãoUnit 2c Grovelands Industrial Estate, Longford Road, CV7 9NE Coventry, West Midlands, GB
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Leia as opiniões dos outros
5 stars - Brilliant experience from start to finish Just picked up a new fleet of electric vans through Northgate and couldn't be happier with the experience. The staff were friendly and genuinely... Ver mais
A empresa respondeu
I had the van serviced and some work done on it at grovelands in cov and thought the engineer was brilliant he explained what he done and what needs doing at a later date normally they just give yo... Ver mais
A empresa respondeu
My vehicle broke down on the way to work at 10 PM, and I was stranded until 5:30 AM, waiting for a replacement. It was a long and difficult night, but during that time, I had the absolute pleasure of... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Escrito pela empresa
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Informações de contacto
Unit 2c Grovelands Industrial Estate, Longford Road, CV7 9NE, Coventry, West Midlands, Reino Unido
- 024 7636 3655
4,8
Excelente
46 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service
Excellent service, Jin was excellent to deal with, whole experience was brilliant.
Would recommend to everyone.
12 de dezembro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Coventry
Hi Mo, thank you so much for your wonderful review!
We're delighted to hear that you received excellent service and that Jin made the experience so positive.
It’s great to know everything was brilliant from start to finish — and we truly appreciate your recommendation.
Thanks again for taking the time to share your feedback!
Take care,
Imogen
The Grest place whole experience here is great.
The whole experience here is great.
All the staff are exceptionally hard working and efficient even when getting me back on road asap being a tradesman.
I'm sure there will be a next time.
22 de outubro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Coventry
Hi Matt, thank you for your kind words!
We’re delighted to hear that our team provided hardworking and efficient service, especially when getting you back on the road quickly. As a tradesman, we know how important that is!
We’ll be ready to help whenever the next time comes.
Take care,
Imogen
Great customer service from Paul E and…
Great customer service from Paul E and Alika. Fast turn around of temporary loan vehicle.
2 de outubro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Coventry
Hi Paul, thank you for your great feedback!
We are pleased to hear that you were satisfied with the speedy turn around with being supplied a loan vehicle. Paul and Alika will be thrilled to hear about your review!
If you need anything, please don't hesitate to reach out! 🙂
Take care,
Imogen
A1 service thank you
10 de julho de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Coventry
Hi Shaun, Thank you so much for your kind words and for taking the time to leave us a review!
We're thrilled to hear you received great service – that’s exactly what we aim for. 😊
If there’s anything else we can help with, don’t hesitate to reach out. We look forward to serving you again!
Take care,
Imogen
The team here have always been friendly…
The team here have always been friendly and accommodating when using them. Sourcing appropriate replacement vehicles when needed.
10 de julho de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Coventry
Hi Henry, thank you for your wonderful feedback!
We’re so pleased to hear that our team has always been friendly and accommodating, especially when sourcing the right replacement vehicles for you.
It’s great to know we’re meeting your needs, and we look forward to continuing to support you in the future!
Take care,
Imogen
Friendly people
No problems as of yet people are helpful and very pleasant 😊
1 de julho de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Coventry
Hi Richard, thank you for your lovely feedback!
We’re happy to hear you’ve had a positive experience so far and that our team has been helpful and pleasant.
If you ever need anything, we’re here to help! 😊
Take care,
Imogen
Van service
Very pleasant & professional kept me informed about my service
23 de junho de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Coventry
Thank you for your kind words, Paul! We’re delighted to hear you found our team pleasant and professional, and that you were kept well informed throughout your service. It's always a pleasure to deliver 5-star service to our customers.
We really appreciate your feedback and look forward to assisting you again in the future!
Take care,
Emma
Very friendly and helpful and…
Very friendly and helpful and professional
24 de abril de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Coventry
Hi, thank you so much for your wonderful feedback!
We're delighted to hear that you found our service friendly, helpful, and professional. We always aim to provide the best experience for our customers, and it's great to know we hit the mark. If there's anything else we can assist you with, please don't hesitate to get in touch.
We're here to help!
Take care,
Imogen
Excellent service and friendly support…
Excellent service and friendly support from all interactions from everyone I've interacted with within the Northgate team but the local support from the Coventry branch has made what was a very daunting time moving from our previous supplier a positive one.
The communication and friendly understanding from the branch made the transition of 30 vehicles a seamless one, and the vehicles provided are exactly what we needed to continue our business growth.
Our business has continued to grow and we're now only a few vehicles away from having 50 vehicles in our fleet. Which ensuring these vehicles stay on the road while ensuring little to no downtime to our business is a big task, but the servicing team always ensures to keep our team out of the garage and onsite working, this is something that we hadn't experienced previously.
I'll always throw a curve ball in to challenge the team but they're never phased and are always there to hit it out of the park.
Have to recognise a few of the team by thanking Ash, Darren, Claire, Jin, Fern for their excellent support, but it's the entire team at Coventry that makes my job that bit easier.
4 de abril de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Coventry
Thank you so much for your fantastic feedback!
We’re truly delighted to hear that your experience with Northgate, especially the Coventry branch, has been such a positive one. Transitioning suppliers can be a daunting process, and we’re so pleased that our team could make it a seamless and supportive experience for you.
It’s wonderful to hear that the vehicles provided are exactly what your business needs and that our servicing team is helping to keep your fleet on the road with minimal downtime. We understand how crucial this is to your operations, and we’re committed to ensuring that level of service continues.
We really appreciate your kind words about Ash, Darren, Claire, Jin, and Fern, as well as the entire Coventry team. I’ll be sure to pass along your recognition—it will mean a lot to them!
Thank you again for your trust and support. We look forward to continuing to work with you as your business grows!
Take Care,
Beth
I had a great experience at the…
I had a great experience at the Coventry northgate bdanch as the staff was nice and friendly
Specially Jin
12 de março de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Coventry
Thank you for sharing your experience at our Coventry Northgate branch!
We're delighted to hear that you found our team friendly and welcoming.
A special thanks for mentioning Jin—we’ll be sure to pass on your kind words.
We truly appreciate your support and look forward to assisting you again in the future!
Take Care,
Beth
Jin was absolutely amazing!
Jin was absolutely amazing! I’ve had a few issues with my vehicle and she was able to sort me out in prime time. Extremely helpful and informative, if I ever have any more issues I know who to ask for!
5 de fevereiro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Coventry
Thank you so much for taking the time to share your experience, and we're thrilled to hear about your positive experience at the Coventry branch.
We truly appreciate your kind words and are delighted to know that Jin demonstrated professionalism and made a positive impact on your overall experience.
At Northgate, we strive to provide exceptional service, and feedback like yours helps us recognise our team members who go above and beyond.
Thank you for choosing Northgate.
Take Care,
Beth
My vehicle broke down on the way to…
My vehicle broke down on the way to work at 10 PM, and I was stranded until 5:30 AM, waiting for a replacement. It was a long and difficult night, but during that time, I had the absolute pleasure of meeting Jin, who works at Northgate. She went out of her way to acknowledge my situation and was incredibly kind, considerate, and hospitable. Her warmth and genuine care made a frustrating situation so much easier to handle. Jin’s kindness truly stood out, and I’m beyond grateful for her amazing support.
31 de janeiro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Coventry
Hi Jarryl, thank you so much for taking the time to share your experience.
We’re truly sorry you had to go through such a long and difficult night, but we’re so grateful that Jin was there to offer kindness and support during that time. She is a wonderful part of our team, and we’re thrilled to hear how much of a positive impact she had on your experience. Your kind words mean the world to us, and we’ll be sure to pass them along to Jin.
Wishing you safe and smooth travels ahead and please do not hesitate to contact us!
Take care,
Imogen
Excellent customer service
Excellent customer service. Always happy with the experience and efficiency at Coventry Northgate. On my previous visit I needed assistance on New Years eve when my lights stopped working. I drove in and within no time they had sorted it and other things too.
31 de dezembro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Coventry
Thank you for your fantastic feedback, Ian!
We're delighted to hear that you've consistently had great experiences at Coventry Northgate.
It’s wonderful that our team was able to assist you so quickly, even on New Year’s Eve, and get your lights and other issues sorted in no time.
Your satisfaction means a lot to us, and we appreciate you taking the time to leave a review.
Thank you for choosing Northgate.
Take Care,
Beth
Been great place to go to always…
Been great place to go to always willing to help and do a great service on van
12 de dezembro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Coventry
Thank you for leaving us a 5* review David!
We're thrilled to hear you've had such positive experiences with us.
Providing excellent service and support is what we aim for, and we’re always here to help.
We look forward to welcoming you back in the future! 🚐😊
Take Care,
Beth Kell
Jin at front of house has been very…
Jin at front of house has been very helpful with getting me replacement vehicles when company ones have broken down. always polite and helpful
1 de novembro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Coventry
Thank you so much for your kind words, Lewis!
We're thrilled to hear that you had such a positive experience at our Northgate branch.
Our team strive to provide exceptional service to all our customers, and your feedback truly validates our efforts.
We look forward to welcoming you back soon!
Take care,
Beth Kell
Jin and Claire at Coventry Niethgate…
Jin and Claire at Coventry Niethgate was a pleasure nothing to much trouble and very professional in the help I received
28 de setembro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Coventry
Hi Catherine, Thank you for taking the time to post a review! We are very pleased to hear that your service was no trouble and professional. We really appreciate your feedback! Take care, Adele .
Always very helpful staff
13 de março de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Coventry
Sadie, your comments are wonderful to hear!
I'm glad you had a positive experience at the Coventry branch and the excellent customer service met your expectations.
We really appreciate you taking the time to leave us feedback.
Take Care,
Beth Kell
Resposta da Northgate Vehicle Hire - Coventry
Bruno, thank you for your positive feedback! We're delighted to hear that you had a great experience with our team at Coventry. Our team works hard to ensure efficiency and simplicity for our customers.
Thanks again!
Laura Griffiths
All the staff were very helpful and…
All the staff were very helpful and friendly.
Especially Claire who was bringing me my food and drink from the van 😊
12 de março de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Coventry
Jamie, It's fantastic to hear that you had a positive experience with our staff, and it's clear that their helpful and friendly demeanor, especially Claire's assistance made a positive impact on your visit. We appreciate your kind words and value your feedback.
Take care - Laura Griffiths
Great Service.
Great Service.
Kept me informed of progress of vehicle.
Waited for me to return loan vehicle even though near closing time.
Also helped me move my tools and stock from loan vehicle back into my own vehicle.
6 de março de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Coventry
Thank you so much for taking the time to leave such an great review, David.
When it comes to our customers, nothing is too much trouble, and it is a pleasure to see that our Coventry team have demonstrated our ethos.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
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