Great service very friendly and accommodating. No coffee machine for customer use but every staff member that has gone past has asked if I am ok and do I need a drink tea coffee etc.. there is a water... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoOccupation Lane, Tempus Business Park, NG32 2BP Grantham, Lincolnshire, GB
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Leia as opiniões dos outros
From the moment I arrived at the Grantham branch, I was made to feel welcome by John at reception and all updates were given in a prompt and timely manner by Lee the technician. The team at Grantha... Ver mais
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5* Came in via break down recovery truck Problem located within minutes by Lee Part sourced and repair completed the same day along with a tyre issue Updated regularly by Alison
A empresa respondeu
Booked van in for major service while I waited. On arrival, swift booking in of van with friendly staff. Offered a hot drink in a nice clean waiting area. Alison kept me upto date on the progress of m... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Escrito pela empresa
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Informações de contacto
Occupation Lane, Tempus Business Park, NG32 2BP, Grantham, Lincolnshire, Reino Unido
- 01476 859959
4,9
Excelente
125 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
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was great service very efficient
was great service very efficient
30 de janeiro de 2026
Opinião espontânea
Resposta da Northgate Vehicle Hire - Grantham
Hi Leah, thank you for your review!
We’re really glad to hear you found our service great and very efficient.
We appreciate your feedback and look forward to helping you again in the future!
Take care,
Imogen
The work gets done to the best of…
The work gets done to the best of standards, staff are all friendly and accommodating over all a good experience
6 de janeiro de 2026
Opinião espontânea
Resposta da Northgate Vehicle Hire - Grantham
Hi Shane, thank you for your great feedback!
We’re pleased to hear that the work was completed to a high standard and that our team were friendly and accommodating.
It’s wonderful to know you had a good overall experience, and we truly appreciate your review.
Take care,
Imogen
Resposta da Northgate Vehicle Hire - Grantham
Hi Callum, thank you for your feedback!
We’re glad you were happy with our service 👍
We really appreciate you taking the time to leave a review and hope to see you again soon.
Take care,
Imogen
Great service and hospitality on…
Great service and hospitality on arrival. Friendly staff
6 de janeiro de 2026
Opinião espontânea
Resposta da Northgate Vehicle Hire - Grantham
Hi Michael, thank you so much for your kind review!
We’re really pleased to hear you enjoyed the service and hospitality on arrival. Our team will be delighted to know their friendliness made a positive impression.
We hope to welcome you back again soon! 😊
Take care,
Imogen
Friendly staff
Friendly staff , easy to find with sat nav , offers of tea and coffee , plenty of text message updates to keep me informed of my up and comming service
5 de janeiro de 2026
Opinião espontânea
Resposta da Northgate Vehicle Hire - Grantham
Hi Jono,
Thank you for taking the time to share your experience with us. We’re pleased to hear that your visit felt straightforward from the moment you arrived and that the team helped make you feel comfortable while you waited. We always aim to create a welcoming environment and keep customers well informed, so it’s great to know those touches made a difference.
We appreciate your feedback and hope to continue providing the same level of care and communication whenever you visit us in the future.
Thank you,
Emily
Northgate at Grantham always provide an…
Northgate at Grantham always provide an excellent service . And are very efficient .
9 de dezembro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Grantham
Hi Matthew,
Thank you for taking the time to share your feedback. It’s wonderful to hear that your experiences with the Grantham team have consistently been positive. The team works hard to deliver a dependable and smooth service, so your recognition means a great deal to them.
We truly appreciate your continued trust in us and look forward to supporting you again whenever you need us.
Take Care,
Emily
Superb service and friendly staff.
18 de novembro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Grantham
Hi Curt, thank you for the great review!
We’re really pleased to hear you received superb service and found our staff friendly.
We appreciate your feedback and hope to see you again soon!
Take care,
Imogen
Van developed an engine warning light…
Van developed an engine warning light took the van back to the depot issue resolved with in the hour back on the road excellent service from northgate
10 de novembro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Grantham
Hi Mick, thank you so much for taking the time to share your feedback!
We’re really pleased to hear that our team was able to get your van back on the road so quickly.
Keeping you moving is always our top priority, and it’s great to know you were happy with the service you received from the Northgate team.
Thanks again!
Imogen
Great staff
Great staff. Great customer service.
Really quick and reliable.
Go northgate van hire. 🤘🏻
5 de novembro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Grantham
Hi Craig, thanks so much for taking the time to leave such a great review!
We’re thrilled to hear you had a positive experience with our team and that you found our service quick and reliable. Your kind words mean a lot to us — we’ll be sure to share them with the staff!
We really appreciate your support — go Northgate indeed!
Take care,
Imogen
Friendly staff always do there best to…
Friendly staff always do there best to get any problems sorted, I have a 3.5 dropside with tow bar not always a replacement available but always do there best. Vehicle repairs and services are carried out in a timely manner.
20 de outubro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Grantham
Hi Paul, thank you so much for your kind words and for taking the time to share your experience!
We're delighted to hear that our team has been friendly and helpful in sorting out any issues with your 3.5 dropside and tow bar. We always strive to do our best, especially when replacements are hard to come by. It’s great to know that your repairs and services have been carried out promptly — your satisfaction means a lot to us!
If you ever need anything else, don’t hesitate to reach out. Thanks again for your support!
Take care,
Imogen
Major service
Booked van in for major service while I waited. On arrival, swift booking in of van with friendly staff. Offered a hot drink in a nice clean waiting area. Alison kept me upto date on the progress of my vehicle. On completion, the mechanic explained everything that had been carried out on my vehicle.
20 de outubro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Grantham
Hi there, thank you for taking the time to leave such a thoughtful review!
We're really pleased to hear that your major service went smoothly and that our team made you feel welcome and well looked after.
It’s great to know Alison kept you updated throughout, and that the mechanic clearly explained everything once the work was done — we believe transparency and good communication are key.
Thanks again for choosing us, and we look forward to seeing you (and your van!) again in the future.
Take care,
Imogen
Very helpful and always polite
Very helpful and always polite. Alison helped with windscreen issues for me.
7 de outubro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Grantham
Hi Beany, thank you so much for your lovely feedback!
We’re delighted to hear that Alison was helpful and polite while assisting you with your windscreen issues. It’s great to know we could make the process easier for you.
If you ever need anything else, don’t hesitate to reach out!
Take care,
Imogen
Brew
In for a van service. Staff kept me informed of progress. Also offered a brew as soon as I sat down so it’s 5 stars from me.
6 de outubro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Grantham
Hi Christopher, thanks so much for the fantastic review!
We’re glad our team kept you updated during your van service and that you enjoyed the brew—we think it’s the little things that make a big difference!
Take care,
Imogen
Very polite and friendly stsff
3 de outubro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Grantham
Hi John, thank you for your kind words!
We’re so pleased to hear you found our staff polite and friendly — it’s exactly the experience we aim to give every customer.
Your feedback means a lot to us!
Take care,
Imogen
Very welcoming offers of hot drinks and…
Very welcoming offers of hot drinks and very clean waiting area
18 de setembro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Grantham
Hi Lee, thank you so much for your kind feedback!
We're really glad you felt welcomed and comfortable during your visit. We believe the little things—like a hot drink and a clean, inviting space—make a big difference, so it's great to hear that stood out to you.
We look forward to seeing you again soon!
Imogen
Professional service.
15 de setembro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Grantham
Hi Andrew, thank you for your kind words!
We’re pleased to hear you found our service professional.
We look forward to serving you again in the future!
Take care,
Imogen
Friendly Staff
Great service very friendly and accommodating. No coffee machine for customer use but every staff member that has gone past has asked if I am ok and do I need a drink tea coffee etc.. there is a water dispenser in the waiting area which is very clean and tidy. Alison was very polite when updating on my vehicle service and the additional bits it needed done.
15 de setembro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Grantham
Hi Aaron, thank you so much for taking the time to leave such a thoughtful review! 😊
We're really pleased to hear that you felt well looked after by our team — it's so important to us that every customer feels comfortable and cared for while they wait.
Alison will be especially happy to hear your kind words — she always aims to keep customers informed in a clear and friendly way. And while we don’t currently have a self-serve coffee machine, we're glad the team made sure you were offered a drink and felt welcome throughout your visit.
We appreciate your feedback and look forward to seeing you again in the future!
Take care,
Imogen
Really nice place,made a coffee while I…
Really nice place,made a coffee while I waited for a service and also kept me updated on timing.Staff are friendly and welcoming.
10 de setembro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Grantham
Hello Kieran, thank you for your lovely feedback! We’re glad you enjoyed the comfortable environment and the coffee while you waited. Keeping you updated on the service timing and providing a friendly, welcoming atmosphere is something we pride ourselves on. We look forward to seeing you again soon!
Take care,
Emma
Have a van on hire came in for service…
Have a van on hire came in for service and was updated on everything keeping me up to date on it all so I know what was happening and when brilliant service not just by Allison by the whole team
9 de setembro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Grantham
Hi Kieran, thank you so much for your 5-star review! It’s great to hear that Allison and the team kept you updated throughout the service and made sure you knew exactly what was happening and when. At Northgate, we always strive to keep our customers informed and deliver excellent service every step of the way. I’m sure Allison and the team will be delighted to hear your kind words. If you need any further assistance, please don’t hesitate to get in touch!
Take care,
Emma
Very courteous staff and well looked…
Very courteous staff and well looked after and kept up to date with the progress
1 de setembro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Grantham
Hi John, thank you for your lovely feedback!
We’re so glad to hear that our team looked after you well and kept you updated throughout the process. Providing courteous and attentive service is really important to us, and it’s great to know we hit the mark.
We appreciate your support and look forward to assisting you again!
Take care,
Imogen
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