Excellent customer service from both Kristen and Ellie whilst completing a van changeover. They were extremely helpful, courteous and professional with a cheery disposition which brightened up t... Ver mais
A empresa respondeu
Norflex House, Wiltshire Road, HU4 6PA Hull, East Yorkshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Excellent customer service from both Kristen and Ellie whilst completing a van changeover. They were extremely helpful, courteous and professional with a cheery disposition which brightened up t... Ver mais
A empresa respondeu
Took my van in for a repair. Excellent service and felt well looked after. Warm and welcoming, knowledgeable staff. Kristen got me a much appreciated drink whilst I waited. Erika explained the fault f... Ver mais
A empresa respondeu
Formal Feedback & Recognition I am writing to formally express my sincere appreciation for the outstanding service provided by the Northgate Vehicle Hire Hull branch over the past year. Specia... Ver mais
A empresa respondeu
Very welcoming staff and professional service. Well equipped waiting area with snacks and drinks as well as free WiFi. Kristen and Nigel were incredibly helpful and made me comfortable while I waited... Ver mais
A empresa respondeu
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Escrito pela empresa

Norflex House, Wiltshire Road, HU4 6PA, Hull, East Yorkshire, Reino Unido
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Formal Feedback & Recognition
I am writing to formally express my sincere appreciation for the outstanding service provided by the Northgate Vehicle Hire Hull branch over the past year.
Special Commendation for Ellie Hales
I would like to highlight the exceptional work of Ellie Hales. Ellie is an absolute star and a massive asset to the Northgate team. She regularly goes above and beyond to assist with my vehicle requirements, coordinate safety recalls, and manage schedule timings seamlessly.
Her quick responses, flexible approach to scheduling, and positive, helpful attitude make working together effortless. Whether organising vehicle swaps or working around my complex operational schedules, Ellie always ensures my needs are met promptly and effectively.
Thank you to Ellie and the entire Northgate Hull team for your continued hard work, dedication, and excellent service. I truly value this partnership and look forward to our ongoing collaboration.

Resposta da Northgate Vehicle Hire - Hull
Gemma was amazing. There was a safety recall on my vehicle, instead of the original timeframe of a weeks fix, Gemma had it turned around and back out of the garage within 48hrs.
thankyou so much

Resposta da Northgate Vehicle Hire - Hull
Took my van in for a repair. Excellent service and felt well looked after. Warm and welcoming, knowledgeable staff. Kristen got me a much appreciated drink whilst I waited. Erika explained the fault found and how they would resolve it, Ellie explained when it could be done for and between the team they even managed to get me home as the van couldn't be repaired until the afternoon and I had other things to do later that morning. Overall great experience, well done Northgate Hull.

Resposta da Northgate Vehicle Hire - Hull
Excellent customer service from both Kristen and Ellie whilst completing a van changeover.
They were extremely helpful, courteous and professional with a cheery disposition which brightened up the day.
No amount of questions was too much.
I can honestly say, in all my years, that visiting a vehicle hire company was an absolute pleasure.
My return visit won't be a tiresome chore.
Keep up the great work ladies, you are superstars 👏👏👏

Resposta da Northgate Vehicle Hire - Hull
Fantastic customer service from pick up to sending back hassle free needed the van another day after moving and nigel went above and beyond to sort this for us would highly recommend this company to anyone first class company and first class staff at north gate hull thank you Nigel and manager Gemma

Resposta da Northgate Vehicle Hire - Hull
Nothgate hull brilliant service, Nigel was so helpful nothing was to much trouble, helped me out twice with an issue and was sorted hassle free in minutes!
Thanks Nigel

Resposta da Northgate Vehicle Hire - Hull
First time using here for a work van service, had a lovely welcome this morning by Kristen, coffee made for me and snacks available. Had a lovely area set up where I could set up with laptop and do some work while I waited. Great customer service 🥰

Resposta da Northgate Vehicle Hire - Hull
I dealt with a lovely lady called Gemma Wilkinson , she made sure my experience when opening an account with Northgate was so easy

Resposta da Northgate Vehicle Hire - Hull
The services being delivered to my vehicle skoda - AF23YLE by Kristen and Lee of the Hull office has been exceptional.
Good service delivery team spirit.

Resposta da Northgate Vehicle Hire - Hull
Changed vehicle on hire today and was served by Kristen who from initial contact on email and then through to check in and handover was professional and nice to deal with
Very informative and a credit to the branch
Thanks for great customer service

Resposta da Northgate Vehicle Hire - Hull
Fantastic service from the staff at the branch. Very helpful in sorting all bookings out at helpful times.

Resposta da Northgate Vehicle Hire - Hull
Friendly staff, speedy service done while I waited, coffee and snacks on tap, can't complain

Resposta da Northgate Vehicle Hire - Hull
Very welcoming staff and professional service. Well equipped waiting area with snacks and drinks as well as free WiFi. Kristen and Nigel were incredibly helpful and made me comfortable while I waited and the mechanics team serviced my van quickly and thoroughly. Highly recommended.

Resposta da Northgate Vehicle Hire - Hull
Fab service today, Ellie was really welcoming and friendly and was a massive help arranging replacement vehicles to save us another 4hr round trip.

Resposta da Northgate Vehicle Hire - Hull
Fantastic service special thanks to Ellie and Nigel customer service second to none thank you

Resposta da Northgate Vehicle Hire - Hull
I brought the van in with the engine management light on and was seen by Chris at hull depot and was back on the road very fast after he done a oil change and took the van on a test drive to make sure everything was good to go. Very satisfied

Resposta da Northgate Vehicle Hire - Hull
Having used northgate on multiple occasions the staff have been excellent very professional and everything is to a high standard in there workplace couldn’t recommend them enough to people.

Resposta da Northgate Vehicle Hire - Hull
Efficient work carried out on my vehicle by Erika highly recommend

Resposta da Northgate Vehicle Hire - Hull
Always a great experience.
Kristen and Nigel are always a pleasure to deal with for years. Always efficient and cheerful.

Resposta da Northgate Vehicle Hire - Hull
Had the van serviced yesterday very professional and polite at the reception fan was only in there a couple of hours all done would recommend

Resposta da Northgate Vehicle Hire - Hull
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.