The van was in limp mode due to a mis-match with the vans service requirements and mileage policy. so needed recovering to the Kidderminster depot. The service itself was completed promptly and c... Ver mais
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Localização
Alterar localizaçãoFoley Drive, Stourport Road, DY11 7QL Kidderminster, Worcestershire, GB
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Leia as opiniões dos outros
Went to another branch to swap a van and it was horrendous! Contacted the Kidderminster branch and a van was provided the next morning clean, smart and ready to go! Staff are polite and amazing co... Ver mais
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After brake pad change in Swansea left my car with a screeching brake on the front passenger side. The car was towed into northgate kidminster. The whole team was great. Reception was so helpful... Ver mais
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I’ve used the Kidderminster branch for 10 years plus. Always had the best service I could ask for. All the staff are friendly and helpful. Always completely honest and respectful. From the service dep... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Escrito pela empresa
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Informações de contacto
Foley Drive, Stourport Road, DY11 7QL, Kidderminster, Worcestershire, Reino Unido
- 01562 862626
4,9
Excelente
93 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A great customer of ours
A great customer of ours, friendly staff in Sharon and harmesh who are very knowledgeable and helpful. Highly recommend.
lewis
1 de fevereiro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Kidderminster
Thank you so much for taking the time to leave us your kind words, Lewis. I am sure that Sharon, Harmesh and the rest of the team at Kidderminster will be elated to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Broken windscreen wiper blade Friendly helpful staff
Friendly helpful staff, a credit to the company. Went in with a broken windscreen wiper blade which wasn't in stock, ordered and fitted within the hour.
12 de fevereiro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Kidderminster
Thank you so much for taking the time to leave such an encouraging review, Gary.
While it can always feel like a nightmare when a vehicle needs to come in and have work done, Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure that our team at Kidderminster will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
I would like to give this comment a 5…
I would like to give this comment a 5 star rating. For work carried out on my van . From entering the reception to leaving they made me feel very comfortable. While I waited . For work to be done . Every one is so friendly and helpful. Would recommend to everyone. Keep up the good work. Many thanks mr mark dent .
6 de fevereiro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Kidderminster
Thank you so much for taking the time to leave such positive comments, Mr. Dent.
It is an absolute pleasure to see that your experience with our Kidderminster branch has been a pleasant one, and I am certain that the team at Kidderminster will be over the moon to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
service
service, experience and speed is excellent. Wouldn’t go anywhere else and workshop is brilliant
4 de dezembro de 2023
Opinião espontânea
Resposta da Northgate Vehicle Hire - Kidderminster
Thanks for your lovely comments Bruce.
Its wonderful to see the Kidderminster branch have provided you with a really positive and seamless customer experience.
We really appreciate you taking the time to leave such fantastic feedback about your visit to the branch and look forward to working with you long into the future.
If there is anything more I can help with, please feel free to contact me and I will be more than happy to help!
Take Care,
Beth Kell
Kidderminster greTbranch to visit
Northgate Kidderminster always offer me a great service, always helpfull, polite and fun to deal with. Thank you
24 de novembro de 2023
Opinião espontânea
Resposta da Northgate Vehicle Hire - Kidderminster
Hi Kevin
Its wonderful to see that Northgate Kidderminster have provided such fantastic customer experience.
Keeping our customers happy and treating them with respect and kindness is what we like to do and its brilliant to see that the branch have demonstrated these values.
Thank you so much for leaving your wonderful feedback, the branch will be thrilled to see such a lovely review.
If there is anything more we can help you with, please feel free to get in contact.
Take Care,
Beth Kell
Excellent service from one day to the…
Excellent service from one day to the next we use NG as one of our most used hire companies for Sandwell councils fleet, easy to talk to and understand procedures, very friendly delivery service couldn't ask for more.
Thank you Northgate
22 de novembro de 2023
Opinião espontânea
Resposta da Northgate Vehicle Hire - Kidderminster
Hi Claire!
It's so lovely to hear that Northgate at Kidderminster have provided such wonderful customer service every time you visit the branch.
Your kind comments and positive feedback is very much appreciated and i am sure the branch will be delighted to hear it.
Take Care,
Bethannie Kell
Seriously how poor is this company
Ok so have service completed the n drive a week ago and they tell me I need 3 new tyres and to book them in. I book them in through them for 0830 appointment at their location. I’m sat here now 0915 while Chemix auto centre is trying to get approval for tyres to be done. The van is still waiting to start the change. Northgates process is absolutely crazy and I would tell people to avoid at all cost. Why tell me I need 3 new tyres then waste my time arguing over it with tyre company of their own choice. Why book appointment 0830 when they never start any tyre fittings before 9am as per the words from Chemix. What a waste of my time on a Saturday when I do not have much spare time available. Seriously what a joke. Ok so 51mins later and approved now they are saying upto an hour before complete. 2hrs of my life I won’t get back. A total joke 😡😡😡
29 de outubro de 2022
Opinião espontânea
Resposta da Northgate Vehicle Hire - Kidderminster
We are really sorry to hear of the difficulties you have experienced. This is not the service we aim to deliver to our customers.
We would really like the opportunity to investigate this for you. Unfortunately I am unable to trace your account so ask that you please give us a call or email. You can reach us in Customer Services on 03330 431095 option 4, option 2 or customer.services@northgatevehiclehire.co.uk.
We look forward to hearing from you.
Mike Parker
The staff are always helpful and do…
The staff are always helpful and do there best to help even at short notice , keep up the good work .
5 de agosto de 2022
Opinião espontânea
Resposta da Northgate Vehicle Hire - Kidderminster
Thank you for taking the time to leave us your fantastic feedback, Stuart. Our branch team aim to please, and I’m sure they will be ecstatic to hear your encouraging comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
brilliant service as always from the…
brilliant service as always from the Kidderminster branch! Debbie and Paul have always been a pleasure to deal with there and makes us happy to continue our business there
4 de agosto de 2022
Opinião espontânea
Resposta da Northgate Vehicle Hire - Kidderminster
Thank you for taking the time to leave us your incredible feedback, Luke. I will pass your comments on to Debbie and Paul, who will no doubt be thrilled to see them.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
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