NOVASOL UK Opiniões 

Impossible to contact when you are locked out of your accomodation by a faulty keypad. Extremely stressfull.

The property was immaculate and extremely well equipped. Beautiful pool and quiet location perfect holiday

Our experience with Novasol was completely unacceptable from beginning to end.

We arrived at the property on 21 May 2026 expecting a family holiday, but the accommodation fell far below the standard advertised and met very few of our reasonable expectations. The property was unhygienic, poorly maintained and, in our view, not fit for purpose. The issues included sewage smells, a non-flushing and overflowing toilet, a dead bird and concerns about cracks around the balcony.

We raised the problems with Novasol immediately and gave the company a reasonable opportunity to put matters right. However, no effective assistance was provided. Novasol did not arrange appropriate cleaning, offer suitable alternative accommodation or provide meaningful communication while we were dealing with the situation.

The conditions and lack of support meant that we had no reasonable choice but to leave the property early and arrange alternative accommodation ourselves. This was not a decision we took lightly. Instead of enjoying our holiday, we spent our time reporting problems, gathering evidence, trying to obtain assistance and finding somewhere else for the family to stay.

Novasol did not subsequently rectify the situation or provide a satisfactory response to the complaint. Because the matter remained unresolved, I had to involve my bank and pursue a formal chargeback. eventually recovering part of what i had paid through the chargeback process. The wider dispute also required the involvement of the Financial Ombudsman Service.

The experience became even more concerning afterwards. Novasol did not appear to recognise that the money had been recovered through a bank-managed chargeback. Instead, the company later demanded payment and threatened to pass the matter to a third-party debt recovery agency. This caused further unnecessary stress and inconvenience after an already unacceptable holiday experience.

Most disappointingly, Novasol has still not properly addressed my original complaint, explained what went wrong or apologised for the condition of the property, the failure to help us while we were there or the subsequent handling of the payment dispute. Rather than receiving a meaningful response from Novasol, I had to pursue matters through my bank and the Financial Ombudsman Service.

A responsible holiday provider should ensure that its properties match their descriptions and should respond quickly when serious problems arise. If something goes wrong, customers should not have to spend months chasing answers, using bank dispute procedures and responding to debt collection demands.

Based on my experience, I would never book with Novasol again and cannot recommend the company to others.

The apartment is in a terrific location, 5 min walk to the bars and restaurant of the resort.
It also has a terrific balcony that gets the sun from 8am till 5pm.
The pool area was also very clean and secure.

On the downside,
The agent who met us was quite rude because we were late arriving due to flight issues, he could not wait to give us the keys and leave.

We were there for 4 days and had to pay an additional 90 euro from the advertised price for cleaning, linen and towels that could do with being renewed !!
The shower's hot water came and went while showering.
The outside furniture was shocking (nothing like the photo's)
This could be a wonderful flat with a bit of love and care and especially with an upgrade to more comfortable outside furniture.

They notified me that they had cancelled my AirBnB booking but gave no reason. They have yet to refund me and when I contacted AirBnB the booking was still live.
Advice, if they cancel you wait for them to refund or lose everything you paid. Novasol are playing a game, they haven’t officially cancelled the booking in AirBnB.
I am now making a section 75 claim through my bank.
DO NOT book with this host - Novasol.

Visiting Denmark so needed a place to stay and have used Novasol previously and very happy with them.
Website was easy and simple to use.
Searched on the website for the area we wanted and looked on map to narrow down places near the specific place we wanted to go.
Easy to book and got confirmation email as soon as we paid.
Everything was clear in the description eg: need to bring own linen and towels and pay for electric used during our stay and final clean included in the price.
Reasonable prices too!

I booked an apartment through novasol that was 7 days long. I requested if they had any accommodation for changing this to 3 days which would allow two seven-day bookings around my stay. They refused which is fine. I was willing to do the full amounts for the three days as it was still a good deal. However since then I felt uncomfortable with their policies and I remembered a previous day with them that I was also irritated with. So I decided to cancel. I canceled by the deadline that booking.com gave me however it did not indicate that it was in a different time zone and now they have refused to refund my money which was paid directly to novasol versus booking.com. I was only a few hours late and my cancellation due to the time zone difference . I have no way of removing my credit card from the site so I have canceled my credit card for now and I plan to dispute the charge. I may have kept the reservation as it's a beautiful property but at this point I am nervous to do any more dealings with them. This is cause days of stress and trying to go back and forth with no results. Anytime you ask a question with them it sounds like an AI answer from a child and doesn't address your exact question

Fantastic selection and quantity of properties to look at. Lots of options to decide on and between, but the very clear descriptions and photos help you distill down to top choices quite easily. Then a straightforward process on booking with helpful payment options. All good - looking forward to our family stay in 2027 !

APARTMENT IN TAORMINA, SICILY Address : 99 Corso Umberto...

Our flights to Catania were completely cancelled due to the volcanic eruption and subsequent airport closure. This was an unexpected, major natural disaster entirely out of our control.While I understand the booking technically had a non-refundable policy, common decency should apply during an unforeseen emergency where it is physically impossible to reach the destination. The host refused to refund not even a single penny of our money. They chose to pocket our cash and profit off an emergency crisis rather than show a shred of humanity. Absolutely shameful behavior. Avoid booking with this host—if a disaster hits, they will keep your money without hesitation.
They deserve a bad reviews!

DO NOT USE! Booked through Airbnb. Novasol pre communication was limited and always 48 hours. Charged an extra 100euros for cleaning then 200 euros for one week of electricity!! part of the outdoor space was unusable as it was covered in bird/cat manure. We checked out fine. 5 days later reached out and claimed we broke a lamp and wanted a further 100 euros - we did not break it and did not pay. TERRRIBLE!

A simple booking process with clearly detailed accommodation and payment breakdown. Communication directly from the key holder prior to and during our stay was excellent.

The villa was as described with detail of local attractions and contained everything you could need for a comfortable stay.

Do not book through this company if you want a guaranteed booking.
Cancelled despite deposit being paid 4 months ago. No compensation provided despite:
1. If we had cancelled we would have had to have paid a cancellation fee.
2. We had paid a deposit which formed a contract for the property - that they have now broken.
3. We need a property for these dates as we are getting our wedding blessed and our children baptised.
4. Since we booked alternative properties have been booked by other people.
5. They have caused us considerable stress and expense.

Great service

I was able to book the house quickly and easily.

Novasol was very disappointing. AVOID.

They gave me the wrong information about access to the property. I confirmed a late (9pm) arrival with Novasol right after booking, and they said a key box entry was fine, no problem - repeatedly confirmed.

Then, a week before the trip, the owner tells me there's no key box. I cant get access after all. The Novasol rep tried to blame me for the mistake - I have proof it was their error.

Because of that, I had to book another hotel to cover part of my Novasol booking. They refused to contribute anything towards that cost.

Communication has been terrible. They mostly dont reply to emails

Less than 24 hrs after making the reservation we realised we could not go on the holiday. Novasol insisted, the only way we could cancel was to pay 25% of the total holiday cost. This equated to £445.00 GBP..! Surely there should be a 'cooling-oof' period..? They are adamant I need to pay 25% of the total amount to cancel.....

Terrible experience. Booked online, paid full amount. Then received an email from Novasol asking for extra payment (cleaning). I paid and requested some linen. 2 weeks before arrival I received another invoice with cleaning and linen to be paid. I sent emails, did the online chat to be told that payment had not been received and unless i pay the latest invoice I wouldn't get the keys to the house. Even with ALL the proof of payments from my account AND my bank they insisted that payment had not been made. Therefore I had to pay which I did but I continued my battle to get my first invoice payment refunded. I spent 7 days out of my 8 days holidays at the house fighting for my refund to hear that they had received it and refund would be done immediately. No apologies. Casamundo wouldn't help or get involved. I sent a complaint to Novasol, they replied that all complaints had to be done to Casamundo. Casamundo has received my complaint and has IGNORED IT. Now have to raise my complaint to ABTA.

Really good price on what looks like a great villa

I have to say that one of my daughters dealt with the holiday booking, with me confirming what we required.
She went through everything swiftly and without difficulty.

Easy booking process, all the information we needed, no problems.