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Nu-Heat Underfloor Heating & Renewables Opiniões 

1056
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I installed Nu-Heat UFH 18years ago and carried out regular maintenance and each time I’ve requested replacement parts they’ve helped me with the correct parts every time and if I do make a mistake or... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Nu heat is a great company good value and a great team for after sales and technical support with their products. I recently needed a replacement actuator and the process of ordering it with some conf... Ver mais

Classificada 5 em 5 estrelas

Bought a heating system from them in 2012, needed new actuators as they do eventually fail. They answered the phone quickly, answered my enquiry easily and I was able to place an order for the parts o... Ver mais

Classificada 3 em 5 estrelas

Always helpful with spares but the did tell me the wrong part for one element, it’s an old system. Also disappointed with the postage cost being standard when the cost and weight of what I ordered was... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de equipamentos e sistemas de aquecimento

Sobre Nu-Heat Underfloor Heating & Renewables

Escrito pela empresa

Nu-Heat is proud to be the most experienced integrated underfloor heating and renewables specialist in the country.

With over 80,000 customers already enjoying our systems, you can count on us to heat your home in the best possible way.

www.nu-heat.co.uk


FIND THE UFH SYSTEM FOR YOU GET A FREE QUOTE


Why Nu-Heat?

Escrito pela empresa

Bespoke heating design
Our in-house designers tailor each system to the property, guaranteeing performance.
Award-winning service
The only heating company to be awarded a Distinction by the Institute of Customer Service.
Lifetime technical support
We support Nu-Heat systems for life. You can always call on us if you need help.

Informações de contacto

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The Ultimate Guide to Underfloor Heating

Find out how to choose the right underfloor heating for your project.

4,7

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(1056)

166 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Nu heat is a great company good value…

Nu heat is a great company good value and a great team for after sales and technical support with their products. I recently needed a replacement actuator and the process of ordering it with some confirmation it was compatible with my system bought in 2005 was seamless.

20 de outubro de 2026
Classificada 5 em 5 estrelas

Engineer provided clear advice in a…

Engineer provided clear advice in a friendly manner, answered questions fully and helped me understand my issue, and then provided a solution

14 de outubro de 2026
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Resposta da Nu-Heat Underfloor Heating & Renewables

Thanks for the review, Keith. Glad we could help!

Classificada 5 em 5 estrelas

I installed Nu-Heat UFH 18years ago and…

I installed Nu-Heat UFH 18years ago and carried out regular maintenance and each time I’ve requested replacement parts they’ve helped me with the correct parts every time and if I do make a mistake ordering I’ve had no issues with their returns policy. Thank you Nu-Heat

7 de outubro de 2026
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Resposta da Nu-Heat Underfloor Heating & Renewables

Thanks for taking the time to share your experience. We're pleased to hear we can continue to help, even after 18 years!

Classificada 5 em 5 estrelas

Very helpful

Very helpful, quick to respond to any enquiries

28 de setembro de 2026
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Resposta da Nu-Heat Underfloor Heating & Renewables

Thanks for your review, Elizabeth!

Classificada 5 em 5 estrelas

Prompt service

Prompt service, clear communication. Great service.

28 de setembro de 2026
logótipo da Nu-Heat Underfloor Heating & Renewables

Resposta da Nu-Heat Underfloor Heating & Renewables

Thank you for taking the time to leave us a review!

Classificada 3 em 5 estrelas

Always helpful with spares but the did…

Always helpful with spares but the did tell me the wrong part for one element, it’s an old system. Also disappointed with the postage cost being standard when the cost and weight of what I ordered was so small.

20 de maio de 2026
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Resposta da Nu-Heat Underfloor Heating & Renewables

Thanks for your review and feedback on our postage costs, Jen. We have passed this onto our distribution team.

Classificada 5 em 5 estrelas

Easy to find what I wanted

Easy to find what I wanted, very quick delivery and importantly the price was excellent

19 de setembro de 2026
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Resposta da Nu-Heat Underfloor Heating & Renewables

Thanks for the review, Gary. Great to hear you've had a good experience all-round.

Classificada 4 em 5 estrelas

Good customer service and prompt action…

Good customer service and prompt action for delivery. My only observation is about product pricing which is quite expensive for a single piece.

10 de setembro de 2026
logótipo da Nu-Heat Underfloor Heating & Renewables

Resposta da Nu-Heat Underfloor Heating & Renewables

Thank you for your review and feedback. We have passed this on.

Classificada 5 em 5 estrelas

Great After Sales Service

Bought a heating system from them in 2012, needed new actuators as they do eventually fail. They answered the phone quickly, answered my enquiry easily and I was able to place an order for the parts on line easily. Parts turned up three days later using standard delivery. That's impressive for system that is now 14yrs old.

7 de setembro de 2026
Classificada 1 em 5 estrelas

This item was left on the gate

This item was left on the gate; 100metres from the house. I sent a message to DPD to put the Time clock in the back porch. I replied on 26 August to a requested review by NuHeat>>DPD that it had not been delivered properly; at nearly £100, I do not think you should trust the delivery service. I have not had a reply.

25 de agosto de 2026
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Resposta da Nu-Heat Underfloor Heating & Renewables

Hi David. Really sorry to hear our courier didn't give the service you'd expect. I have logged your complaint on our system, ref CF14337, so that our distribution team can keep track of any further issues.

Classificada 5 em 5 estrelas

Advice for ordering of parts.

Required advice from the tech team to enable order of parts. Swift friendly and helpful response. Ordered parts dispatched same day as on-line order and received next day. Super service, thank you

24 de agosto de 2026
logótipo da Nu-Heat Underfloor Heating & Renewables

Resposta da Nu-Heat Underfloor Heating & Renewables

Thanks for taking the time to leave us a review, Nigel. We're pleased our Tech Team were able to help.

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