I installed Nu-Heat UFH 18years ago and carried out regular maintenance and each time I’ve requested replacement parts they’ve helped me with the correct parts every time and if I do make a mistake or... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Nu heat is a great company good value and a great team for after sales and technical support with their products. I recently needed a replacement actuator and the process of ordering it with some conf... Ver mais
Bought a heating system from them in 2012, needed new actuators as they do eventually fail. They answered the phone quickly, answered my enquiry easily and I was able to place an order for the parts o... Ver mais
Always helpful with spares but the did tell me the wrong part for one element, it’s an old system. Also disappointed with the postage cost being standard when the cost and weight of what I ordered was... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Nu-Heat Underfloor Heating & Renewables
Escrito pela empresa
Nu-Heat is proud to be the most experienced integrated underfloor heating and renewables specialist in the country.
With over 80,000 customers already enjoying our systems, you can count on us to heat your home in the best possible way.
FIND THE UFH SYSTEM FOR YOU GET A FREE QUOTE
Why Nu-Heat?
Escrito pela empresa
- Bespoke heating design
- Our in-house designers tailor each system to the property, guaranteeing performance.
- Award-winning service
- The only heating company to be awarded a Distinction by the Institute of Customer Service.
- Lifetime technical support
- We support Nu-Heat systems for life. You can always call on us if you need help.
Informações de contacto
Heathpark House, Devonshire Road, Heathpark Industrial Estate, EX14 1SD, Honiton, Reino Unido
- 01404 549770
- info@nu-heat.co.uk
- www.nu-heat.co.uk
The Ultimate Guide to Underfloor Heating
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great long term customer service.
I fitted a Nu-heat underfloor heating system 6 years ago, and the help desk continues to offer full customer support.
I can request technical guidance for specific changes, which other companies would only offer to trade professionals.
21 de agosto de 2026
Resposta da Nu-Heat Underfloor Heating & Renewables
Thanks for taking the time to leave us a review, Gary. We're pleased our Tech Team were able to help.
thank you.....
18 de agosto de 2026
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Claudiu, thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
Outstanding support service
Outstanding support service, very helpful with any questions, and organising deliveries at short notice due to unforeseen site issues.
18 de agosto de 2026
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Dave, thank you very much for taking the time to leave a review. We are pleased you are happy with the service you have received and we hope you enjoy your new system.
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Nige, thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
Rob was great
Rob was great. Really nice bloke to deal with and when some problems arose, he did all he could to rectify them and get the floor delivered within the original timeframe mentioned
26 de junho de 2026
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Ben, thank you for taking the time to leave a review. We are pleased you are happy with the service received and will pass your feedback onto Rob.
Tan y havard
I have been purchasing goods off Nu-Heat for over 20 years good service and good quality equipment
4 de agosto de 2026
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi John, that's great to hear! We are pleased you are happy with the service you received and thank you for taking the time to leave a review.
Suddenly for no reason 3 of 7 zones…
Suddenly for no reason 3 of 7 zones failed to open so we were cooked by the sun and double cooked by the heating
I found the parts at nuhest and fitted them in. 10 minutes an problem solved
5 de agosto de 2026
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi William, we are pleased you managed to find the parts and get your system working again. Thank you for taking the time to leave a review.
Quick response
Quick response, clear advice on problem.
Part needed in stock (but quite expensive)
Arrived quickly and safely.
4 de agosto de 2026
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi David, thank you for taking the time to leave a review. We are pleased you are happy with the service you received. We are sorry you felt the price was expensive and will pass your feedback on.
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Linda, thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
Always easy to deal with
Always easy to deal with, prices are competitive support available when required, what is not to like
15 de julho de 2026
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Martin, that's great to hear. We are pleased you are happy with the service you received and thank you for taking the time to leave a review.
Top class service from enquiry to…
Top class service from enquiry to completion and beyond
16 de julho de 2026
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Andy, that's great to hear!! We are pleased you are happy with the service you received and thank you for taking the time to leave a review.
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Matthew we are pleased you are happy with the service you received. Thank you for taking the time to leave a review.
Very ease to order and deliverd on time
2 de julho de 2026
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Chris, we are pleased you are happy with the service you received. Thank you for taking the time to leave a review.
Resposta da Nu-Heat Underfloor Heating & Renewables
Thank you for taking the time to leave a review, we are pleased you were happy with the service recieved.
Poor communication
Poor communication, design didnt meet the reality of the project.
12 de junho de 2026
Resposta da Nu-Heat Underfloor Heating & Renewables
Good Afternoon Kieran, thank you for taking the time to leave a review. I'm sorry to hear that you are unhappy. I have put a complaint onto the system on your behalf (Ref: CF14237) and a manager will be in touch in due course.
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi John, I'm pleased the parts arrived quickly and you are happy with the service you received. Thank you for taking the time to leave a review.
Ordering from the website was fairly…
Ordering from the website was fairly simple and the items were dispatched quite quickly.
20 de maio de 2026
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Rupa, thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
Excellent customer service on short…
Excellent customer service on short time frame
18 de maio de 2026
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Jake, that's great to hear. Thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Mark, thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
I ordered it last week still haven’t…
I ordered it last week still haven’t received it and only today did I receive notice that you have even received my order
21 de maio de 2026
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Andrew, I'm sorry to hear you haven't received the service level we would expect to provide. I have raised a complaint on your behalf (Ref: CF14200). Thank you for taking the time to leave a review
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