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Nu-Heat Underfloor Heating & Renewables Opiniões 

1056
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I installed Nu-Heat UFH 18years ago and carried out regular maintenance and each time I’ve requested replacement parts they’ve helped me with the correct parts every time and if I do make a mistake or... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Nu heat is a great company good value and a great team for after sales and technical support with their products. I recently needed a replacement actuator and the process of ordering it with some conf... Ver mais

Classificada 5 em 5 estrelas

Bought a heating system from them in 2012, needed new actuators as they do eventually fail. They answered the phone quickly, answered my enquiry easily and I was able to place an order for the parts o... Ver mais

Classificada 3 em 5 estrelas

Always helpful with spares but the did tell me the wrong part for one element, it’s an old system. Also disappointed with the postage cost being standard when the cost and weight of what I ordered was... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de equipamentos e sistemas de aquecimento

Sobre Nu-Heat Underfloor Heating & Renewables

Escrito pela empresa

Nu-Heat is proud to be the most experienced integrated underfloor heating and renewables specialist in the country.

With over 80,000 customers already enjoying our systems, you can count on us to heat your home in the best possible way.

www.nu-heat.co.uk


FIND THE UFH SYSTEM FOR YOU GET A FREE QUOTE


Why Nu-Heat?

Escrito pela empresa

Bespoke heating design
Our in-house designers tailor each system to the property, guaranteeing performance.
Award-winning service
The only heating company to be awarded a Distinction by the Institute of Customer Service.
Lifetime technical support
We support Nu-Heat systems for life. You can always call on us if you need help.

Informações de contacto

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The Ultimate Guide to Underfloor Heating

Find out how to choose the right underfloor heating for your project.

4,7

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(1056)

166 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I can honestly say they are the best…

I can honestly say they are the best Underfloor Heating suppliers in the market, even at 8 pm at night I can get hold of the Rep (Mike) and he will get things sorted for you. They might be a little bit more expensive but the service and products they provide cover the cost.

18 de setembro de 2025
Opinião espontânea
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Resposta da Nu-Heat Underfloor Heating & Renewables

Hi Ashley thank you very much for taking the time to leave a review. We are pleased you are happy with the service you received and look forward to continue working with you.

Classificada 5 em 5 estrelas

Excellent communication throughout the…

Excellent communication throughout the project, from design to installation. Everything required was included in the kit provided. Looking forward to having a snug winter.

10 de setembro de 2025
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Resposta da Nu-Heat Underfloor Heating & Renewables

Hi Dave, thank you for taking the time to leave a review. We are pleased you are happy with the service you received and hope you enjoy your new system.

Classificada 5 em 5 estrelas

Everything went smoothly and delivery…

Everything went smoothly and delivery was very prompt

8 de setembro de 2025
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Resposta da Nu-Heat Underfloor Heating & Renewables

Hi David, thank you for your review! We're pleased to hear you are happy with the service you received and that your project went smoothly.

Classificada 5 em 5 estrelas

Good communication

Good communication. Responsive.

3 de setembro de 2025
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Resposta da Nu-Heat Underfloor Heating & Renewables

Hi Susie, Thank you for taking the time to leave a review. We are pleased to hear you are happy with the service you received

Classificada 5 em 5 estrelas

Incredible Professionalism and Insight from Steve and the Nu-Heat Team

The initial consultation for an underfloor heating project was fantastic. Even though the project had to be postponed due to manufacturer warranty issues on the new house, the service received was impressive. Steve and the team at Nu-Heat demonstrated an incredible level of professionalism, carefully walking through all potential risks and ensuring the full picture was understood before proceeding. They did not just sell a product; they provided genuine insight and put long-term interests first. There is gratitude for their guidance and an expectation to work with them in a couple of years. A truly top-tier customer experience.

5 de setembro de 2025
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Resposta da Nu-Heat Underfloor Heating & Renewables

Hi, Thank you for taking the time to leave a review. Customer Experience is of the the highest importance to us at Nu-Heat so we are really pleased to hear that you were happy with the service and product you recieved.

Classificada 5 em 5 estrelas

All went smoothly from the Design stage…

All went smoothly from the Design stage to the delivery

6 de agosto de 2025
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Resposta da Nu-Heat Underfloor Heating & Renewables

Hi Kamlesh, that's great to hear. I'm pleased you are happy with the service you received. Thank you for taking the time to leave a review.

Classificada 5 em 5 estrelas

Very happy

Very happy. The materials they sell is well-made, high-quality so easy to understand and to do the work. Costumer services is top-notch, always ready to help in this busy time. Thanks.

20 de agosto de 2025
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Resposta da Nu-Heat Underfloor Heating & Renewables

Hi Grzegorz, thank you for taking the time to leave a review. We are pleased you are happy with the service you received.

Classificada 5 em 5 estrelas

Great customer support

I am using Nu-heat for my air source heat pump and underfloor heating system. They have been brilliant to work with and really flexible on timings. Would highly recomend

22 de agosto de 2025
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Resposta da Nu-Heat Underfloor Heating & Renewables

Hi Thomas, thank you for taking the time to leave a review. We are pleased you are happy with the service you have received.

Classificada 5 em 5 estrelas

I was not sure exactly what I needed…

I was not sure exactly what I needed but the support person was great and sent me the links and a discount code.

15 de agosto de 2025
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Resposta da Nu-Heat Underfloor Heating & Renewables

Hi Andy, thank you for your review! We're happy to hear you received great service

Classificada 5 em 5 estrelas

Fast and on the ball

Understood the problem very quickly, identified the part we needed and I received them the next day. Really couldn't have been better.

15 de agosto de 2025
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Resposta da Nu-Heat Underfloor Heating & Renewables

Hi David, Thank you for taking the time to leave a review. We are please we were able to assist you and you were happy with the service you received.

Classificada 1 em 5 estrelas

Great products but let down…

Fabulous products offering by let down by poor and inconsistent communication when things go wrong. I raised concerns two weeks ago, have had to chase to get any kind of information and when I have raised a complaint, there has been no follow up over a week later. I am only writing this review because noone has bothered to have the cortest to call me. They go at their own pace at Nu Heat...snails pace

7 de agosto de 2025
Opinião espontânea
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Resposta da Nu-Heat Underfloor Heating & Renewables

Dear Customer, we are very sorry to hear of your experience, this is not the level of service we expect our customers to receive. We have requested more details from you so that we can assist you further.

Thank you for providing further information. We have escalated the complaint for you. Your new Complaint reference number is CF13663. A Manager should be in a touch in the next couple of days.

Classificada 5 em 5 estrelas

excellent service

excellent service. help always available on the phone to make sure your ordering exactly what you need. very prompt delivery.

6 de agosto de 2025
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Resposta da Nu-Heat Underfloor Heating & Renewables

Hi Stacy, we're happy to hear you're pleased with the service you've received. Thanks for leaving a review!

Classificada 5 em 5 estrelas

Great support

Great support

1 de agosto de 2025
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Resposta da Nu-Heat Underfloor Heating & Renewables

Hi Wendy, thank you for taking the time to leave a review. We are pleased you are happy with the service you received.

Classificada 5 em 5 estrelas

Brilliant customer service and comms

Brilliant customer service and comms - they’re always on it and nothing is ever a bother.

3 de julho de 2025
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Resposta da Nu-Heat Underfloor Heating & Renewables

Hi Ric, that's great to hear!! Thank you for taking the time to leave a review. We are pleased you are happy with the service you received.

Classificada 5 em 5 estrelas

Perfect replacement

The company were able to order correct replacement from a photo and age of installation and it fitted.

25 de junho de 2025
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Resposta da Nu-Heat Underfloor Heating & Renewables

Hi, thank you for taking the time to leave a review, we are pleased we are able to help and you can continue to use your system

Classificada 5 em 5 estrelas

I have an old Nu-Heat system (purchased…

I have an old Nu-Heat system (purchased in 1998), and needed to update the circuit board. I was pleasantly surprised when speaking to the technical rep that he could pull up my original specification from the QR ref. Discussing the system with knowledge he emailed me the technical spec I required to convert from the old circuit to the new one. Very impressed.

17 de junho de 2025
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Resposta da Nu-Heat Underfloor Heating & Renewables

Hi there, we're glad to hear you're so happy with the service you received! Thank you for taking the time to leave your review

Classificada 5 em 5 estrelas

Nu heat UFH

Nu heat also supply service parts to back up there products, unlike some other UFH companies..

Thank-you
Rich.

11 de junho de 2025
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Resposta da Nu-Heat Underfloor Heating & Renewables

Hi Rich, thank you for leaving a review. We are pleased to hear you are happy with your experience!

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