I installed Nu-Heat UFH 18years ago and carried out regular maintenance and each time I’ve requested replacement parts they’ve helped me with the correct parts every time and if I do make a mistake or... Ver mais
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I installed Nu-Heat UFH 18years ago and carried out regular maintenance and each time I’ve requested replacement parts they’ve helped me with the correct parts every time and if I do make a mistake or... Ver mais
A empresa respondeu
Nu heat is a great company good value and a great team for after sales and technical support with their products. I recently needed a replacement actuator and the process of ordering it with some conf... Ver mais
Bought a heating system from them in 2012, needed new actuators as they do eventually fail. They answered the phone quickly, answered my enquiry easily and I was able to place an order for the parts o... Ver mais
Always helpful with spares but the did tell me the wrong part for one element, it’s an old system. Also disappointed with the postage cost being standard when the cost and weight of what I ordered was... Ver mais
A empresa respondeu
Escrito pela empresa
With over 80,000 customers already enjoying our systems, you can count on us to heat your home in the best possible way.
FIND THE UFH SYSTEM FOR YOU GET A FREE QUOTE
Escrito pela empresa

Heathpark House, Devonshire Road, Heathpark Industrial Estate, EX14 1SD, Honiton, Reino Unido

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I can honestly say they are the best Underfloor Heating suppliers in the market, even at 8 pm at night I can get hold of the Rep (Mike) and he will get things sorted for you. They might be a little bit more expensive but the service and products they provide cover the cost.

Resposta da Nu-Heat Underfloor Heating & Renewables
Excellent communication throughout the project, from design to installation. Everything required was included in the kit provided. Looking forward to having a snug winter.

Resposta da Nu-Heat Underfloor Heating & Renewables

Resposta da Nu-Heat Underfloor Heating & Renewables
Everything went smoothly and delivery was very prompt

Resposta da Nu-Heat Underfloor Heating & Renewables

Resposta da Nu-Heat Underfloor Heating & Renewables
The initial consultation for an underfloor heating project was fantastic. Even though the project had to be postponed due to manufacturer warranty issues on the new house, the service received was impressive. Steve and the team at Nu-Heat demonstrated an incredible level of professionalism, carefully walking through all potential risks and ensuring the full picture was understood before proceeding. They did not just sell a product; they provided genuine insight and put long-term interests first. There is gratitude for their guidance and an expectation to work with them in a couple of years. A truly top-tier customer experience.

Resposta da Nu-Heat Underfloor Heating & Renewables
All went smoothly from the Design stage to the delivery

Resposta da Nu-Heat Underfloor Heating & Renewables
Very happy. The materials they sell is well-made, high-quality so easy to understand and to do the work. Costumer services is top-notch, always ready to help in this busy time. Thanks.

Resposta da Nu-Heat Underfloor Heating & Renewables
I am using Nu-heat for my air source heat pump and underfloor heating system. They have been brilliant to work with and really flexible on timings. Would highly recomend

Resposta da Nu-Heat Underfloor Heating & Renewables
I was not sure exactly what I needed but the support person was great and sent me the links and a discount code.

Resposta da Nu-Heat Underfloor Heating & Renewables
Understood the problem very quickly, identified the part we needed and I received them the next day. Really couldn't have been better.

Resposta da Nu-Heat Underfloor Heating & Renewables
Fabulous products offering by let down by poor and inconsistent communication when things go wrong. I raised concerns two weeks ago, have had to chase to get any kind of information and when I have raised a complaint, there has been no follow up over a week later. I am only writing this review because noone has bothered to have the cortest to call me. They go at their own pace at Nu Heat...snails pace

Resposta da Nu-Heat Underfloor Heating & Renewables
excellent service. help always available on the phone to make sure your ordering exactly what you need. very prompt delivery.

Resposta da Nu-Heat Underfloor Heating & Renewables
Quick design for the system, easy to order and delivered on time

Resposta da Nu-Heat Underfloor Heating & Renewables
Brilliant customer service and comms - they’re always on it and nothing is ever a bother.

Resposta da Nu-Heat Underfloor Heating & Renewables
The company were able to order correct replacement from a photo and age of installation and it fitted.

Resposta da Nu-Heat Underfloor Heating & Renewables
I have an old Nu-Heat system (purchased in 1998), and needed to update the circuit board. I was pleasantly surprised when speaking to the technical rep that he could pull up my original specification from the QR ref. Discussing the system with knowledge he emailed me the technical spec I required to convert from the old circuit to the new one. Very impressed.

Resposta da Nu-Heat Underfloor Heating & Renewables
Nu heat also supply service parts to back up there products, unlike some other UFH companies..
Thank-you
Rich.

Resposta da Nu-Heat Underfloor Heating & Renewables
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