I installed Nu-Heat UFH 18years ago and carried out regular maintenance and each time I’ve requested replacement parts they’ve helped me with the correct parts every time and if I do make a mistake or... Ver mais
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Leia as opiniões dos outros
Nu heat is a great company good value and a great team for after sales and technical support with their products. I recently needed a replacement actuator and the process of ordering it with some conf... Ver mais
Bought a heating system from them in 2012, needed new actuators as they do eventually fail. They answered the phone quickly, answered my enquiry easily and I was able to place an order for the parts o... Ver mais
Always helpful with spares but the did tell me the wrong part for one element, it’s an old system. Also disappointed with the postage cost being standard when the cost and weight of what I ordered was... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Nu-Heat Underfloor Heating & Renewables
Escrito pela empresa
Nu-Heat is proud to be the most experienced integrated underfloor heating and renewables specialist in the country.
With over 80,000 customers already enjoying our systems, you can count on us to heat your home in the best possible way.
FIND THE UFH SYSTEM FOR YOU GET A FREE QUOTE
Why Nu-Heat?
Escrito pela empresa
- Bespoke heating design
- Our in-house designers tailor each system to the property, guaranteeing performance.
- Award-winning service
- The only heating company to be awarded a Distinction by the Institute of Customer Service.
- Lifetime technical support
- We support Nu-Heat systems for life. You can always call on us if you need help.
Informações de contacto
Heathpark House, Devonshire Road, Heathpark Industrial Estate, EX14 1SD, Honiton, Reino Unido
- 01404 549770
- info@nu-heat.co.uk
- www.nu-heat.co.uk
The Ultimate Guide to Underfloor Heating
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A very helpful team
A very helpful team, who seem co-ordinated. Including Sales, technical, design, orders with delivery and customer services
25 de novembro de 2025
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Colin, thank you for taking the time to leave a review. We're pleased to hear you're happy with the service you received!
Problem resolved quickly.
24 de novembro de 2025
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Tony, thank you for taking the time to leave a review. We are pleased we were able to help and you are happy with the service you received.
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Stephen, thank you for taking the time to leave a review, we are pleased you were happy with the service you recieved.
Postage
cost of postage for a single actuator was too high.
Staff were brilliant and helpful.
18 de novembro de 2025
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi, we are pleased our team were able to assist you and will pass your feedback on regarding the postage costs to the correct team, thank you for taking the time to leave a review,
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Bruce, thank you for taking the time to leave a review, we are pleased you were happy with the service you have recieved.
Needed a new thermostat called up and…
Needed a new thermostat called up and they were very helpful in explaining what I needed to order and gave me a discount. Very happy with the service.
12 de novembro de 2025
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Resh, thank you for taking the time to leave a review. We're pleased to hear you were happy with the service you received from our technical team
Prompt reply and good advice
18 de novembro de 2025
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Samuel, thank you for your review! We're pleased to hear you're happy with the service you received.
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Terry, we're happy to hear you're pleased with the service you received. Thank you for taking the time to leave a review!
Delivery of valves swift
Delivery of valves swift. Plumber had issue fitting them. The o ring seal could not fully stop them leaking. The plumber had to back off closing them right down as they would not work, so when the unscrewed slightly they started leaking but worked. He had to use PFT Tape to seal them lower down the thread pattern, before they did not leak and work.
15 de novembro de 2025
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Gary, thank you for taking the time to leave a review, we are sorry to hear that you have had problems fitting your valves, this is not a normal problem, but we will pass your feedback on to our product development team.
Excellent Service
I easily identified the replacement thermostat I needed from your website. The ordering procedure was easy and I was delighted to receive the delivery the next day.
14 de novembro de 2025
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi David, that's great to hear! We are pleased you are happy with the service you received and thank you for taking the time to leave a review.
Products cheaper elsewhere!
14 de novembro de 2025
Resposta da Nu-Heat Underfloor Heating & Renewables
Thank you for leaving a review. We pride ourselves on our service, design, technical advice as well as the quality of the products we offer. There are so many underfloor heating suppliers now that offer different propositions with differing levels of service and quality. In terms of what we offer we find that we are competitively priced
Communication
Some difficulties getting through helpful when response received
3 de novembro de 2025
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Steve, thank you for taking the time to leave a review. I am sorry you had difficulties getting through but pleased that has now been sorted for you.
All good arrive in super time which was…
All good arrive in super time which was great for customer
3 de novembro de 2025
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Kevin, that's great to hear. We are pleased you are happy with the service you received and thank you for taking the time to leave a review.
Received excellent technical support…
Received excellent technical support promptly via email. I was told the part I needed to order and it was delivered in a timely manner . Thanks.
3 de novembro de 2025
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi David, thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service you received and your parts arrived quickly.
The quick response and follow up on my…
The quick response and follow up on my query about our Nu Heat underfloor heating system especially Neil Cole who was exceptional
5 de novembro de 2025
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Ken, thank you for taking the time to leave a review. We are pleased you are happy with the service you received and I will pass your comments onto Neil.
Great service
I received helpful advice on the phone prior to ordering a replacement thermostat which arrived within two days.
3 de novembro de 2025
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi John, I am pleased to hear that you are happy with the service you received and the parts arrived quickly. Thank you for taking the time to leave a review.
New timer and thermostat
The parts I ordered for my granddaughters heating system came quickly . Neither the timer or thermostat I ordered to replace the defective ones had wiring diagrams or operation instructions.There seem to be a very limited amount of installers and engineers available to assist with fitting replacement parts as there was only one in the area and he was too busy to help.
31 de outubro de 2025
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Robert, we are sorry to hear that you have experienced problems in finding an installer to assist you. Thank you for taking the time to leave a review.
Resposta da Nu-Heat Underfloor Heating & Renewables
Thank you for taking the time to leave a review. We are sorry to hear your delivery arrived early.
Excellent clear advice
Prompt answer. Clear advice,that was easy to understand.
29 de outubro de 2025
Resposta da Nu-Heat Underfloor Heating & Renewables
Thank you for taking the time to leave a review, we are pleased you were happy with the service you recieved.
Well recommended
Nu-Heat designed and supplied a full heating system for our Victorian terraced property extension / full renovation, including air source heat pump. It was then installed by one of their approved installers.
The team at Nu-Heat were impressive: responsive, knowledgeable and helpful throughout. Easily one of the best suppliers we engaged with during the project and couldn’t recommend more.
6 de novembro de 2025
Opinião espontânea
Resposta da Nu-Heat Underfloor Heating & Renewables
Hi Ali, thank you for taking the time to leave a review. We are pleased to hear you are happy with the service you received and enjoy your new system.
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