NU Car Rentals Opiniões 

Resposta da NU Car Rentals

12/05/2026

Dear Paul,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and disappointment you experienced during your recent rental on April 19, 2026. We understand your concerns regarding additional charges, including supplemental insurance, prepaid fuel, and other taxes and fees that you felt were not clearly disclosed during the rental process.

We regret that the pricing and optional products were not communicated in a manner that felt transparent and easy to understand. Customers should always feel fully informed of all charges and options before completing their rental agreement.

Additionally, we are sorry to hear that your experience with customer service did not meet expectations. Providing professional, respectful, and helpful assistance is extremely important to us, and we understand how disappointing this experience must have been.

Please rest assured that your feedback regarding:

* Pricing transparency and additional fees
* Communication of optional products and charges
* Customer service experience

will be escalated to our Salt Lake City Affiliate under Ticket #381706 for review.

Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

Resposta da NU Car Rentals

9/05/2026

Dear James,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We understand your concerns regarding pricing transparency, optional products, and the communication you received related to your rental extension.

We regret that you felt pressured regarding insurance and toll program options, and that the pricing for your extension appeared inconsistent. We also understand your dissatisfaction with the interaction you described with management and apologize if the response you received came across as dismissive or unprofessional.

Additionally, we understand your concerns regarding rental restrictions, including out-of-state travel limitations and authorized driver policies. These terms should always be communicated clearly during the rental process so customers fully understand the agreement before completing their rental.

Please rest assured that your feedback regarding:

* Pricing transparency and extension quotes
* Communication of optional products and fees
* Customer service and professionalism
* Explanation of rental restrictions and policies

will be escalated to the appropriate management team for review.

We would appreciate the opportunity to investigate your rental further. Kindly provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver’s name

Once we receive this information, we will review your concerns with the location involved and determine the appropriate next steps.

Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

Resposta da NU Car Rentals

8/05/2026

Dear Matt,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and disappointment you experienced regarding the final cost of your rental. We understand how upsetting it must have been for the charges to significantly exceed the amount initially expected through your booking.

We regret that the fees and additional charges applied during the rental process were not communicated in a way that felt clear and transparent. Customers should always feel fully informed about rental costs, optional products, taxes, and policies before completing their agreement.

Please know that your concerns regarding pricing transparency and unexpected charges are being taken seriously and will be shared with the appropriate team for review. We understand how experiences like this can negatively impact trust and overall satisfaction.

We would appreciate the opportunity to review your rental further. Kindly provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Pickup dates/time
3. Primary driver’s name

Once we receive this information, we will investigate your concerns and determine the appropriate next steps.

Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

Resposta da NU Car Rentals

Actualizada a 8/05/2026

Dear Deborah,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and disappointment you experienced regarding your reservation cancellation. We understand how upsetting it must have been to realize that your reservation was non-refundable, particularly when the cancellation was made well in advance of the pickup date.

We recognize your concern that greater flexibility or the ability to apply the funds toward a future reservation would have been appreciated. While cancellation policies and prepaid reservation terms are outlined at the time of booking, we understand that this situation has left you feeling dissatisfied and unsupported.

Please know that your feedback regarding refund policies and customer flexibility is important to us and will be shared with the appropriate team for review. We also regret the negative impression this experience has left regarding our services and booking partners.

If you would like us to review your reservation further, kindly provide the following details:

1. Confirmation # ending in NU or booking reference
2. Original pickup date/time
3. Primary driver’s name

Once we receive this information, we will review your case and determine whether any additional options may be available.

Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

Resposta da NU Car Rentals

8/05/2026

Dear Jim,

Thank you for taking the time to share your concerns regarding your recent rental experience.

We sincerely apologize for the frustration and disappointment you experienced. We understand how concerning it must have been to discover additional charges and optional products that you believe were not properly explained or authorized at the time of pickup.

We are particularly concerned by your comments regarding the rental agreement process, including your statement that documentation was not provided at the counter and that you only received the contract electronically after the rental was completed. Transparency and proper disclosure are essential parts of the rental process, and we take allegations regarding unauthorized add-ons and documentation handling very seriously.

We also understand your concerns regarding the return time charge and the discrepancy between the verbal information provided and the charges ultimately applied. Additionally, we regret that you felt your concerns were not adequately addressed during your communication with customer service.

Please rest assured that your feedback, including your concerns regarding:

* Optional products and authorization
* Rental agreement disclosure procedures
* Return time charges
* Customer service handling and transparency

will be escalated to the appropriate management team for further review.

We would appreciate the opportunity to investigate this matter thoroughly. Kindly provide the following details if not already submitted:

1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates**
3. **Primary driver’s name**

Once received, we will coordinate with the location to review the rental documentation, account notes, and related records associated with your case.

Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

Resposta da NU Car Rentals

Actualizada a 8/05/2026

Dear Barbara,

Thank you for taking the time to share your detailed feedback.

We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We understand how upsetting it must have been to arrive expecting a compact or economy-type vehicle and instead be offered a large passenger van that you did not feel comfortable driving. We also understand your concern regarding the additional charges and the significant difference between the expected rental cost and the final amount paid.

We regret that the vehicle assignment process, pricing transparency, and overall experience did not meet your expectations. Optional products, taxes, and fees should always be communicated clearly so customers can make informed decisions without feeling pressured or misled.

Additionally, we are very concerned by your comments regarding the shuttle experience and the driving behavior you described on the return trip to the airport. Safety is extremely important to us, and this feedback will be taken seriously and escalated to the appropriate team for review.

Please rest assured that your concerns regarding:

* Vehicle availability and “Wild Card” expectations
* Additional charges and pricing transparency
* Shuttle operations and driver conduct
* Overall customer service experience

will all be reviewed with the location involved.

We would appreciate the opportunity to investigate your rental further. Kindly provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Pickup location and dates/time
3. Primary driver’s name

Once we receive this information, we will coordinate with the location to review your case and determine the appropriate next steps.

Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

Resposta da NU Car Rentals

Actualizada a 7/05/2026

Dear Ruth,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We understand how upsetting it must have been to encounter charges that felt excessive and unexpected, particularly when they significantly impacted the overall cost of your trip.

Please know that transparency and clear communication regarding fees and optional services are extremely important to us. We regret that your experience left you feeling misled or dissatisfied, as this is not the level of service we strive to provide.

We also understand your concerns regarding our business practices and the impression this experience has left on you. Feedback such as yours is taken seriously and will be shared with the appropriate team for review, particularly regarding pricing transparency and customer communication during the rental process.

If you would like us to review your rental and the charges applied in more detail, we would be happy to assist. Kindly provide the following information:

1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date and time
3. Primary driver’s name

Once we receive this information, we will investigate your concerns further and determine the appropriate next steps.

Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

Resposta da NU Car Rentals

6/05/2026

Dear Katherine,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and distress you experienced during your recent rental. We understand how upsetting it must have been to be charged a cleaning fee, especially when you believe the vehicle was returned in a reasonable condition after normal use.

We regret that the situation left you feeling treated unfairly and that your concerns were not adequately addressed at the location. Cleaning policies are intended to apply only in cases where a vehicle requires excessive cleaning beyond standard use, and we understand your concern that this may not have been the case here.

We are also very concerned about the communication you received regarding your security deposit, as this should always be handled professionally and transparently.

Please rest assured that your feedback will be escalated to the appropriate team for a full review of the charges applied, as well as the handling of your concern at the location.

We would like the opportunity to investigate this matter further. Kindly provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Rental location/Pickup location 
3. Primary driver’s name
4. Pickup date/time

Once we receive this information, we will coordinate with the location to review your case and determine the appropriate next steps.

Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

Resposta da NU Car Rentals

6/05/2026

Dear Debora,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and concern you experienced during your recent booking attempt. We understand how important it is for the rental process to be clear, transparent, and consistent—especially when you are accustomed to smooth travel arrangements.

We regret any confusion regarding additional charges such as toll programs and insurance options. While these may be presented at the counter based on rental requirements or coverage verification, they should always be explained clearly and without pressure so you can make an informed decision.

We also understand your concern regarding the pricing presented and how this may have appeared inconsistent or unexpected. This is not the experience we aim to provide, and we apologize for any impression of non-transparency.

Please rest assured that your feedback will be shared with the appropriate team for review, particularly regarding how optional services and pricing are communicated to customers.

If you would like us to review your specific reservation or cancellation in more detail, we would be happy to assist. Kindly provide the following:

1. **Confirmation # ending in NU or booking reference**
2. **Location and date of intended pickup**
3. **Primary driver’s name**

Once received, we will look into the matter further.

Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

Resposta da NU Car Rentals

6/05/2026

Dear Don,

Thank you for taking the time to share your feedback.

We are very sorry to hear about your experience and the serious concerns you’ve raised. Being provided with a vehicle that did not match your reservation, along with the issues you described regarding the license plate and insurance status, is deeply concerning and not reflective of the standards we expect.

We also regret your interaction with the location manager, as the level of service and response you described does not meet our expectations for professionalism or customer care. Additionally, we understand the inconvenience caused by being placed in a larger vehicle, including the added fuel costs.

Please rest assured that this matter will be escalated for immediate review with the appropriate team, particularly regarding vehicle compliance, insurance coverage clarification, and staff conduct.

We would like the opportunity to investigate this situation thoroughly. Kindly provide the following details:

1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup location and date**
3. **Primary driver’s name**

Once we receive this information, we will coordinate with the location to review your case and determine the appropriate next steps.

Thank you again for bringing this to our attention. We sincerely regret that your experience did not meet expectations.

Kind regards,
Haidee

Resposta da NU Car Rentals

6/05/2026

Dear Liem,

Thank you for taking the time to share your feedback.

We’re delighted to hear that Mahdi Atoyb provided you with courteous and helpful service. Positive experiences like yours are what we strive to deliver, and it’s always rewarding to recognize team members who go above and beyond.

We will be sure to share your kind words with Mahdi and the team in Fort Lauderdale under Ticket #376000.

Thank you again for choosing us, and we look forward to serving you in the future.

Kind regards,
Haidee

Resposta da NU Car Rentals

20/04/2026

Dear Roger,

Thank you for taking the time to share your detailed feedback.

We sincerely apologize for the frustration and disappointment you experienced. We understand how upsetting it must have been to encounter a significant difference between the expected cost and the final amount charged, especially after a long day of travel.

We take your concerns regarding transparency, communication, and the rental process very seriously. While all charges are outlined in the signed rental agreement, we recognize that the way options—such as vehicle upgrades and additional coverage—are presented at the counter should always be clear, transparent, and fully understood before any agreement is finalized. We regret that this was not your experience.

You also raised an important question regarding what actions are taken to prevent situations like this. Please know that customer feedback such as yours is regularly reviewed with our affiliate locations. This includes reinforcing clear communication of optional products, ensuring customers are properly informed of cost implications before acceptance, and addressing any service behaviors that may lead to misunderstandings. We also monitor recurring concerns to identify areas where additional training or process improvements are required.

That said, we would like the opportunity to review your specific rental in detail, including the charges applied and how they were presented at the time of pickup. Kindly provide the following information:

1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates**
3. **Primary driver’s name**

Once received, we will coordinate with the location to conduct a thorough review and determine if any further action is appropriate.

We understand your concerns and truly regret that your experience did not meet expectations. Thank you again for bringing this matter to our attention.

Kind regards,
Haidee

Resposta da NU Car Rentals

20/04/2026

Dear Wesner,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and inconvenience you experienced during your recent rental. The concerns you’ve raised regarding customer service, additional charges, and overall communication are taken very seriously.

We regret to hear about your interaction with our staff and that you felt the service provided was not professional. Additionally, we understand how concerning it is to encounter charges that were not clearly expected, particularly regarding insurance and toll programs. These policies should always be communicated transparently so you can make informed decisions.

We also apologize for the condition of the vehicle at pickup, specifically the fuel level, as well as the inconvenience you experienced during drop-off. Being left without shuttle assistance and needing to arrange alternate transportation is certainly not the experience we aim to provide.

Please rest assured that your feedback will be escalated to the appropriate team for a thorough review of customer service practices, billing transparency, and shuttle operations at this location.

If you would like us to further review your specific rental and the charges applied, we kindly ask that you provide the following details:

1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates/times**
3. **Primary driver’s name**

Once we receive this information, we will investigate your case and determine the appropriate next steps.

Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

Resposta da NU Car Rentals

18/04/2026

Dear Camtho,

Thank you for taking the time to share your feedback.

We’re very pleased to hear that you had a good experience with your recent rental in San Diego. It’s always encouraging to know that our service met your expectations.

We truly appreciate your support and look forward to serving you again in the future.

Kind regards,
Haidee

Resposta da NU Car Rentals

18/04/2026

Dear Calvin,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and disappointment you experienced regarding the additional charges applied to your rental. We understand how concerning it must have been to receive a higher charge than expected, especially after notifying the location in advance of your delayed return.

We are particularly concerned about the information you were provided, as any guidance given by our team should be clear, accurate, and consistent with the applicable rental policies. We regret any confusion or miscommunication that may have occurred in this situation.

Please rest assured that your feedback has been taken seriously and will be escalated to our Salt Lake City team under Ticket #375035 for a detailed review of the charges applied, as well as the communication provided to you prior to your return.

Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

Resposta da NU Car Rentals

17/04/2026

Dear Stephanie,

Thank you for taking the time to share your detailed feedback.

We sincerely apologize for the multiple issues you encountered during your rental experience. This is certainly not the level of service, safety, or professionalism we aim to provide, and we understand how frustrating and concerning this situation must have been.

We are particularly troubled by your report of being required to purchase additional insurance despite already having coverage, as well as the condition and suitability of the vehicles provided. Being given a vehicle with maintenance concerns such as worn tires, mechanical issues, and overall poor condition is unacceptable and does not meet our standards—especially when safety may be impacted.

Additionally, we regret the inconvenience you experienced with the initial vehicle, including the issues related to the temporary plate, as well as the handling of your request when you returned to the location. Your feedback regarding the lack of assistance with your lost item and the level of customer service you received is also very concerning.

We understand that you were provided a partial refund; however, we recognize that this may not fully reflect the overall experience you described. Please rest assured that your feedback will be escalated to the appropriate team for a comprehensive review of the vehicle condition, rental procedures, and customer service practices at this location.

To assist us in reviewing your case further, we kindly ask that you provide the following details:

1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates**
3. **Primary driver’s name**

Once we receive this information, we will coordinate with the location to conduct a thorough investigation and determine if any further action is appropriate.

Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

Resposta da NU Car Rentals

17/04/2026

Dear Nirosha,

Thank you for taking the time to share your experience.

We sincerely apologize for the frustration and inconvenience you encountered during your recent rental. We understand how disappointing it must have been to face delays, unclear processes, and ultimately be unable to proceed with your booking after traveling to the location.

We are particularly concerned about the issues you described regarding the security deposit and payment processing. Situations where a valid credit card cannot be processed—especially when no authorization attempt appears to have been made—should be clearly explained and handled with transparency. We also regret the confusion surrounding the option to proceed under a new contract, as this understandably added to your frustration.

Additionally, we apologize for the long wait time and the inconvenience caused by the offsite location and lack of clear signage. This is not the level of service we aim to provide, especially for customers arriving after booking through a trusted partner.

Please rest assured that your feedback has been taken seriously and will be escalated to the appropriate team for a full review of the payment handling, customer service, and operational procedures at this location.

To assist us in investigating your case further, we kindly ask that you provide the following:

1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date and time
3. Primary driver’s name
4. Rental location or Destination Airport

Once we receive this information, we will coordinate with the location to review the matter and determine the appropriate next steps.

Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

Resposta da NU Car Rentals

17/04/2026

Chère Lina,

Merci d’avoir pris le temps de partager vos commentaires.

Nous sommes sincèrement désolés d’apprendre la frustration et les désagréments que vous avez rencontrés lors de votre tentative de location à Marrakech. Nous comprenons à quel point cette situation a pu être préoccupante et décevante, surtout après avoir effectué une réservation à l’avance et en vous attendant à un processus fluide à votre arrivée.

Nous sommes particulièrement préoccupés par vos remarques concernant le processus de paiement et les difficultés rencontrées avec votre carte bancaire. Les situations dans lesquelles des moyens de paiement valides sont refusés sans explication claire doivent être correctement traitées et communiquées. Nous prenons également en compte votre inquiétude concernant la manière dont la situation a été gérée et l’impression que des options alternatives vous auraient été proposées de manière peu transparente.

Soyez assuré(e) que votre retour a été pris très au sérieux et sera transmis à l’équipe compétente afin qu’une enquête approfondie soit menée, notamment sur les tentatives de paiement, le fonctionnement du terminal et la gestion globale de la relation client sur place.

Afin de nous permettre d’examiner votre dossier en détail, nous vous prions de bien vouloir nous fournir les informations suivantes :

1. **N° de confirmation se terminant par NU ou N° de contrat de location**
2. **Date et heure de prise en charge**
3. **Nom du conducteur principal**

Dès réception de ces éléments, nous coordonnerons avec l’agence afin d’analyser la situation et de déterminer les prochaines étapes appropriées.

Nous vous remercions encore de nous avoir fait part de votre expérience et regrettons sincèrement qu’elle n’ait pas été à la hauteur de vos attentes.

Cordialement,
Haidee

Resposta da NU Car Rentals

17/04/2026

Dear Max,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and disappointment you experienced during your rental in San Diego. This is certainly not the level of service or quality we aim to provide.

We are particularly concerned to hear that the vehicle provided did not match the category you reserved, was not in acceptable condition, and was given with an empty fuel level. Additionally, we regret any confusion or concern regarding the charges applied to your rental.

Please rest assured that your feedback has been taken seriously and will be escalated to the appropriate team for a thorough review of the vehicle assignment, condition standards, and billing practices at this location.

To assist us in investigating your case further, we kindly ask that you provide the following details:

1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates/time**
3. **Primary driver’s name**

Once we receive this information, we will review the situation with the location and determine the appropriate next steps.

Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

Resposta da NU Car Rentals

Actualizada a 17/04/2026

**The response has been sent directly to the customer’s email.**

========================

Dear Karolína,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and disappointment you experienced regarding your reservation. We understand how upsetting it must have been to arrive expecting your vehicle to be available, only to be informed otherwise and presented with higher-priced alternatives.

We are particularly concerned about your comments regarding the clarity of the reservation terms and the communication you received. Reservation conditions, including payment requirements and vehicle availability, should be clearly explained to avoid any misunderstandings at the time of pickup.

We also regret to hear about your experience when attempting to follow up on this matter, as well as the lack of a clear and helpful response to your inquiries. This is not the level of service we aim to provide.

Please rest assured that your feedback has been taken seriously and will be escalated to the appropriate team for review, particularly regarding reservation handling, communication, and customer support responsiveness.

If you would like us to further investigate your specific case, we kindly ask that you provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date and time
3. Primary driver’s name

Once we receive this information, we will review your case in detail and determine the appropriate next steps.

Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee