SCAM!!! My experience with this company has been absolutely terrible. They charged me the security deposit, but when the time came to return it, the excuses, delays, and evasive answers began. After... Ver mais
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Leia as opiniões dos outros
Worst experience ever. Do not book here. Go somewhere else It is set up so that no matter the clients' degree of preparedness, insurance, top they over charge the tolls credit card and pre-pai... Ver mais
I booked a car from NU car hire Marrakesh via Carjet. They picked me up from the airport went through the booking procedure then my CC would not authorise via their terminal - I did not get the car or... Ver mais
Thank you dear bredren Garfield for all your hard work and due diligence. You are are a wonderful asset to this rental company. Amazing vibes you carry through your work day and I appreciate the Love... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
NÜ Car Rental offers discount rental cars in over 29 countries including Europe, Central and South America, The Caribbean, Australia and New Zealand. NÜ Car Hire has the great rates, exclusive discounts and cheap deals
Informações de contacto
San Antonio, Estados Unidos da América
- www.nucarrentals.com
1,6
Muito mau
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
DO NOT RENT HERE
DO NOT RENT HERE. They’re a scam. Set up in an abandoned bank , only option is to speak to a virtual representative. Super sketchy. They charge a large deposit when you pick it up. The car was not nice, it had obviously re-painted panels. They used so much air freshener it made my eyes water. Charged me for insurance, then when I got a flat tire 4 miles from the office, they charged me for a new tire. I put the spare on myself. They then forged my signature on the damage report. Go with a known company that operates at the airport. Don’t be fooled by the low upfront price. I booked through Expedia, not realizing it was such a bad company.
31 de março de 2026
Opinião espontânea
Resposta da NU Car Rentals
Dear Benjamin,
Thank you for taking the time to share your feedback.
We sincerely apologize for the distress and frustration you experienced during your rental. The concerns you have raised are very serious, and we understand how upsetting this situation must have been.
We are particularly concerned about your comments regarding the condition of the vehicle, the charges applied, and especially the allegation regarding the handling of documentation. These matters do not reflect the standards of service, transparency, and integrity we expect from our affiliates.
We also regret the inconvenience you experienced with the tire issue and the charges that followed, as well as any confusion surrounding the insurance coverage. This is not the level of support and clarity we aim to provide our customers.
Please rest assured that your feedback will be escalated for review with the appropriate team. A thorough investigation will be conducted into the concerns you raised, including the vehicle condition, billing, and documentation process.
To assist us in reviewing your case in detail, we kindly ask that you provide the following:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup and return dates
3. Primary driver’s name
Once we receive this information, we will work with the location to review the situation and determine the appropriate resolution.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
I had one of the worst car rental…
I had one of the worst car rental experiences I’ve ever had with NU Car Rentals, and I would not recommend them to anyone.
First, they advertise themselves as an airport rental company, but they are not truly accessible like other airport rentals. They close at 7:00 PM and do not clearly communicate this upfront. I missed the 6:30 PM pickup window because I reasonably expected an airport-connected service to accommodate typical flight schedules. When I arrived, there was no support, no flexibility, and no attempt to make the situation right.
Customer service was extremely poor. The representative I interacted with, Neidi, was dismissive and unhelpful. There are no real on-site customer service agents—everything is handled virtually, and the staff present are primarily there to clean and hand off vehicles. When I asked basic, reasonable questions, I was repeatedly told, “I’m just doing my job,” without any explanation of policies. That is not customer service.
They also nickel-and-dime you at every turn. There is a $500 hold placed on your card, which is excessive—nearly the cost of the rental itself. On top of that, they have strict and unreasonable policies around drop-off times. Even returning the vehicle later on the same day can result in additional charges.
Another major issue is their insurance policy. Do not waste your money purchasing coverage through third parties like Priceline—they do not accept it if you are a local renter. In fact, if you do not use your own personal insurance, they will not rent to you at all. Even for out-of-state renters, they only accept coverage purchased directly through them. This is not clearly explained ahead of time and feels intentionally misleading.
To make matters worse, when I raised concerns about these issues, there was no effort to compensate, assist, or provide any form of resolution.
Overall, this company lacks transparency, customer care, and basic professionalism. I will never use NU Car Rentals again, and I strongly advise others to avoid them unless you want to deal with hidden policies, poor service, and unnecessary charges.
31 de março de 2026
Opinião espontânea
Resposta da NU Car Rentals
Dear Dominique,
Thank you for taking the time to share your detailed feedback regarding your recent experience.
We sincerely apologize for the frustration and inconvenience you encountered. We understand how disappointing it must have been to arrive expecting a seamless airport rental experience, only to face challenges with location accessibility, operating hours, and the inability to complete your pickup. Clear communication of operating hours is essential, and we regret any confusion this may have caused.
We are also very concerned to hear about your interaction with our staff and the level of customer service you received. The response you described does not reflect the standard of professionalism and support we expect, and your feedback regarding the lack of assistance and clarity has been noted.
Additionally, we understand your concerns regarding the security deposit, rental policies, and insurance requirements. Transparency is extremely important, and all terms—including deposit amounts, coverage policies, and rental conditions—should be clearly communicated prior to booking to avoid any misunderstandings.
Please rest assured that your feedback has been taken seriously and will be escalated to the appropriate team for a comprehensive review of the concerns you raised, including service handling, communication of policies, and overall customer experience.
If you would like us to further investigate your case and review your reservation, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Scheduled pickup date and time
3. Primary driver’s name
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations and appreciate the opportunity to address your concerns.
Kind regards,
Haidee
Bad ratings, now I get it
Well, now I get the low rating. They say you get what you pay for, right?
Arrived at airport during a non peek time, and I was the only person not to fit on the shuttle that was waiting. Was told 7 min for next one. That actually meant 15 min.
Finally got to the NUCAR location and arrived to a long line. To my dismay, the line is all the people from the shuttle I didn’t get on! That goes to show you how inconvenient this place is. Thank goodness I’m not in a hurry to get anywhere.
I have no idea why things are taking so long to check people in and why the lobby is full of people sitting!?
Now I’m concerned about the car I might get….. I am predicting I’m going to be standing in this line at least another 30 min!!!
Coming back to tell more.
Finally got to the desk and we immediately discussed the car I reserved. Interesting, as he kept talking he started referencing a different brand and type of car. I corrected him and then he told me “we don’t have the car, so we are giving you an SUV” I had reserved a sedan! He didn’t even give me the courtesy to explain to me. They didn’t have my car. He just automatically started talking about a different car with absolutely no explanation.
I was irritated. I totally understand that at times rental cars run out of the cars you rent but they always give you a like for like a car. I reserved a sedan. I do not want an SUV. He was rude about it and even offered to shuttle me back to the airport so I could go to a different rental company.
I was then pressured to get insurance. I refused multiple times and the person told me of scenarios of how MY insurance isn’t enough… including I would be charged $114 a day while the car is getting repaired even if my insurance covered damage!
He then told me that they found a car on the lot that I reserved. The next thing they do is give you the key fob and tell you to walk into a parking lot filled with cars and keep clicking the alarm button until you hear the car. Are you serious?
I finally found the car and it is the worst conditioned rental car I’ve ever rented. Dinged up everywhere, I took a video to make sure they wouldn’t claim I did any of the damages.
Bear in mind, my rental was to be a luxury sedan!
Never would I ever recommend this company!
28 de março de 2026
Opinião espontânea
Resposta da NU Car Rentals
Dear Valued Customer,
Thank you for taking the time to share your detailed feedback.
We sincerely apologize for the series of issues you encountered during your rental experience. We understand how frustrating it must have been to deal with shuttle delays, long wait times, and a crowded lobby upon arrival. This is certainly not the smooth and efficient process we aim to provide.
We are particularly concerned about the handling of your vehicle assignment. Not being clearly informed about the availability of your reserved vehicle, as well as the manner in which alternatives were presented, does not reflect the level of communication and professionalism we expect. We also regret the pressure you felt regarding insurance coverage and the way this information was conveyed.
Additionally, we apologize for the condition of the vehicle you ultimately received and the inconvenience of having to locate it yourself in the lot. Your experience in this regard falls short of our service standards, especially considering the type of vehicle reserved.
Please rest assured that your feedback has been taken seriously and will be escalated to the appropriate team for a thorough review of the shuttle operations, staffing, customer service practices, and vehicle quality at this location.
If you would like us to further investigate your specific rental, we kindly ask that you provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates**
3. **Primary driver’s name**
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Worst car rental experience ever
Worst car rental experience ever. And I haven't even started my trip! I needed a simple refund as I didn't need the car any longer for my trip. These clowns wouldn't let me cancel! Then they acquiesced and said I could cancel for a $25 'admin fee'. So for me to get a refund I have to pay $25 for some bloke to make 3 mouse clicks, and jump through a phone tree at least 8 times. I refuse to pay their silly fees.
23 de março de 2026
Opinião espontânea
Resposta da NU Car Rentals
Dear Brian,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration you experienced while attempting to cancel your reservation. We understand how important flexibility is when travel plans change, and we regret that the process was not as smooth or straightforward as expected.
We also understand your concern regarding the cancellation fee. Please note that cancellation terms, including any applicable administrative fees, are typically outlined in the booking conditions at the time of reservation. However, we recognize that this can still be frustrating, especially when changes are made prior to the rental.
According to our system, your cancellation and refund request has been approved and successfully processed on March 26, 2026. Please allow some time for the funds to reflect in your account, as processing times may vary depending on your bank or card issuer. A confirmation has also been sent to your email for your reference.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
One and Done
Got me once...NEVER again. The reviews are true...the price may not be the price. If you cared about your customers and your reviews you would quit with the surprise charges. They also REQUIRE that you use their easypass - I have my own easy pass. I don't need to pay additional to use their easy pass.
21 de março de 2026
Opinião espontânea
Resposta da NU Car Rentals
Dear Dolores,
Thank you for sharing your feedback with us.
We sincerely apologize for the frustration and disappointment you experienced. We understand your concerns regarding unexpected charges and how important it is for pricing and policies to be clear and transparent from the start.
We also regret any confusion surrounding the toll program and the use of an E-Pass device. We understand that many customers prefer to use their own toll transponders, and any requirement or restriction should be clearly communicated prior to rental to avoid inconvenience.
Please rest assured that your feedback has been taken seriously and will be shared with the appropriate team for review, particularly regarding transparency in pricing and toll policies.
If you would like us to review your specific rental and the charges applied, we would be happy to assist. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup and return dates
3. Primary driver’s name
4. Rental location/Destination Airport
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Not bad car rental company
I have mixed feeling about NU Car Rentals in Denver International Airport.
Good part: great value for sure, car is pretty new and no problem. Shuttle bus is frequent and had no issue. Not pushing to sell any extra service.
Other parts: service is not great. First, the location is further than other car rentals so it's at least 10 minutes more driving to there from the airport. Then I have to wait long at the counter since they only had one worker there at night(and closes at 12:30am). They are small and not well organized. For example, they even don't know where the car is located(though it's a small parking lot). You need to use the remote to locate the car. The returning process is very simple though, just drop the key, left the car in the parking lot and leave.
Overall, I had good experience.
17 de março de 2026
Opinião espontânea
Resposta da NU Car Rentals
Dear JX,
Thank you for taking the time to share your detailed feedback regarding your recent rental experience in Denver.
We’re pleased to hear that you found value in your rental, enjoyed the condition of the vehicle, and had a smooth shuttle and return process. It’s always encouraging to know that certain aspects of the experience met your expectations.
At the same time, we sincerely apologize for the inconvenience you encountered at the counter. We understand how wait times—especially with limited staffing—can be frustrating, and we regret any delays or lack of organization you experienced during pickup. Your comments regarding the vehicle location process are also noted, as this is an area where we can certainly improve clarity and efficiency.
Please rest assured that your feedback has been shared under Ticket #372003 with the appropriate team in Denver to help improve service levels, staffing, and overall organization moving forward.
We truly appreciate your balanced feedback and are glad to hear that, overall, you had a good experience. We hope to have the opportunity to serve you again and provide an even smoother experience next time.
Kind regards,
Haidee
À fuir absolument NU CARS MARRAKECH
À fuir absolument NU CARS MARRAKECH
Je ne comprends pas comment la plateforme CarJet peut continuer à collaborer avec un loueur aussi malhonnête que NU Car Rentals.
Cela fait plus de 6 ans que je loue régulièrement des véhicules, je connais parfaitement les conditions, notamment l’obligation d’utiliser une carte de crédit (et non de débit). Avant chaque voyage, je vérifie systématiquement mes plafonds et mes fonds disponibles.
Lors de ma dernière location, le personnel de NU Cars a volontairement simulé un refus de paiement en prétextant que ma carte de crédit ne passait pas. Pourtant, les fonds étaient bien disponibles. Par précaution, j’avais une deuxième carte de crédit… qui a soi-disant également été refusée.
En regardant leur terminal, j’ai clairement constaté qu’il indiquait une absence de réseau. Malgré cela, ils ont refusé d’en tenir compte et ont persisté à dire que le problème venait de mes cartes.
La seule “solution” proposée ? Souscrire une assurance sur place, à un tarif jusqu’à trois fois supérieur au prix initial de la location.
Face à cette situation, j’ai dénoncé une pratique malhonnête. Le personnel s’est retranché derrière le fait qu’ils n’étaient “que des employés”, tout en me proposant d’annuler la réservation — sachant très bien qu’une annulation de ma part leur est favorable financièrement.
Je suis également extrêmement déçu du service client de CarJet, qui n’a apporté aucune réponse concrète face à ce type de pratique, malgré ma fidélité et mon expérience en tant que client régulier.
Pour comparaison, je loue fréquemment chez d’autres prestataires sans jamais rencontrer ce genre de problème.
Conclusion :
Pratiques douteuses
Tentative évidente de vente forcée d’assurance
Aucun soutien du service client
J’espère sincèrement que CarJet prendra ses responsabilités et retirera NU Cars de sa plateforme, car ce type de comportement nuit gravement à leur crédibilité.
15 de março de 2026
Opinião espontânea
Resposta da NU Car Rentals
Cher MB,
Merci d’avoir pris le temps de partager vos commentaires détaillés concernant votre expérience de location à Marrakech.
Nous sommes sincèrement désolés d’apprendre la frustration et les désagréments que vous avez rencontrés. Nous comprenons à quel point il a pu être décevant de faire face à des difficultés au comptoir, surtout après avoir tout préparé à l’avance avec des moyens de paiement valides et en attendant un processus de location fluide.
Nous prenons très au sérieux les préoccupations liées au traitement des paiements, aux offres d’assurance et au comportement du service client. D’après votre description, nous comprenons que vous estimez qu’il y a eu un dysfonctionnement dans le traitement de vos transactions par carte et que des options d’assurance alternatives auraient pu être présentées de manière peu transparente. Nous prenons également note de votre remarque concernant l’explication fournie sur la connectivité du terminal et les tentatives de paiement sur place.
Soyez assuré(e) que votre retour sera transmis pour examen à notre équipe affiliée de Marrakech afin que la situation puisse être correctement analysée, notamment les tentatives de paiement, la connectivité du système au moment de votre visite, ainsi que les informations qui vous ont été communiquées concernant les options disponibles.
Afin de nous permettre d’examiner votre dossier de manière approfondie, nous vous prions de bien vouloir nous fournir les informations suivantes :
1. **N° de confirmation se terminant par NU ou N° de contrat de location**
2. **Date et heure de prise en charge**
3. **Nom du conducteur principal**
Dès réception de ces éléments, nous veillerons à ce que votre dossier soit étudié avec le loueur et qu’un suivi approprié vous soit apporté.
Nous vous remercions de nous avoir fait part de votre expérience et regrettons que celle-ci n’ait pas été à la hauteur de vos attentes.
Cordialement,
Haidee
Beware!! Deceptive practices from NU SLC
NU Salt Lake City is a poorly managed franchise! It is not on site (airport) like the reputable rental companies. There is a long walk, then a shuttle to the off-site counter. Only one person working the counter and a long line (up to half-hour wait). At the counter they pressure customers to buy additional services and when you decline, they will add them to the contract anyway. They then turn a small screen around for you to review all of the fine print, and pressure you to initial in a dozen locations electronically to keep the line moving. Their office and shuttle do not open until 8AM, so plan on taking an Uber back to the airport for morning flights. After the fact, I received an inflated bill with the charges for services I specifically told them I didn't want. They added it in to one of the fine print initial areas, highlight the line item and email it to you. Customer service will not provide information to escalate. Good luck chasing your money! Avoid the hassle - DO NOT RENT from this location - if you do - DON'T trust them, take the time to read every line of the contract!!!
17 de março de 2026
Opinião espontânea
Resposta da NU Car Rentals
Dear Gordon,
Thank you for taking the time to share your detailed feedback regarding your recent rental experience in Salt Lake City.
We sincerely apologize for the frustration and inconvenience you encountered. We understand how the offsite location, extended wait times, and limited staffing may have negatively impacted your experience, especially after traveling.
More importantly, we are very concerned about your report of being pressured into additional services and charges being applied despite your refusal. This is not acceptable and does not align with the standards of transparency and customer service we expect from our partners. We also regret the difficulty you experienced when attempting to escalate your concern.
Please rest assured that your feedback is being taken seriously and has been escalated to our Salt Lake City affiliate under Ticket #371801 for a thorough review of both the sales practices and the charges applied to your rental.
We will give you an update once we receive their response.
Kind regards,
Haidee
NU customer service leaves a lot to be desired
Rented a car in San Diego 3/12/26 suppose to pick up car at 11:00 got there about 11:30. Did not have full size sedan so they upgraded to a Nissan Kicks SUV, drove off of lot and immediately met with low tire pressure. Went to Valero gas station not able to use air hose so went back to NU (less than 0.2) miles. Filled the tires with air..guy says any further issues just take to any Discount tire, we have an account they will fix the tire at no cost to you" we leave and start touring around San Diego...light comes on after about 2 hours...go to Discount tire...4.5 hour wait they couldn't fit us in that day..went to nearby gas station filled with air checked tires no light on took off...spent friday at zoo...Saturday morning woke up tire low so bright and early we go to discount tire...they get us in...then the BS starts with NU...they don't have an account they wanted me to pay for the new tire (had a screw in it) Customer service gentleman had the personality of a concrete sidewalk said that he has never heard of anyone needing tires fixed after only driving on them for a short time...maybe it was the way I was driving and that NU was not responsible for the tires...the discount tire people were great. Got the new tire, driving around town...parked on public street paid for parking..come out to police giving NU a ticket as the tags expired 2025. The whole experience with NU was terrible. Will NEVER rent from them again.
12 de março de 2026
Opinião espontânea
Resposta da NU Car Rentals
Dear Kat,
Thank you for taking the time to share your detailed experience with us.
We sincerely apologize for the multiple issues you encountered during your rental. This is certainly not the level of service or vehicle quality we aim to provide, and we understand how frustrating and disruptive this must have been to your trip.
We are particularly concerned to hear about the condition of the vehicle provided to you, including the tire issues shortly after pickup. This should have been properly inspected prior to rental. We also regret the inconvenience you faced when seeking assistance, as well as the conflicting information provided regarding tire servicing.
Additionally, we apologize for the interaction you described with our customer service representative. The level of support and professionalism you experienced does not reflect our standards.
We are also very concerned about the report of expired vehicle registration, as this is a serious matter that should never impact a customer’s rental experience.
Please rest assured that your feedback will be escalated to the appropriate team and the San Diego location for a thorough review of the vehicle condition, customer service handling, and internal processes.
To assist us in investigating your case further, we kindly ask that you provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates**
3. **Primary driver’s name**
Once we receive this information, we will coordinate with the location to review the situation and determine appropriate next steps.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Absolutely horrible first they are not…
Absolutely horrible first they are not at phoenix rental car center you have to wait and take a very small shuttle to a far off site lot in a bad area of town. Second they have a lot of hidden fees!!! They tell you one thing then after you return vehicle you see extra special fees. They will not refund you. Read the small print really well and don’t sign anything Very disappointed that Priceline is a partner with them. You think you are saving alittle by using them for car rental but you will pay more in the long run. Never use them!!!
21 de março de 2026
Opinião espontânea
Resposta da NU Car Rentals
Dear R Faulknor,
Thank you for sharing your feedback regarding your recent rental experience.
We sincerely apologize for the frustration and disappointment you encountered. We understand that the offsite location and shuttle process may have been inconvenient, particularly if this was not clearly expected in advance.
We are also very concerned to hear about your experience regarding additional charges. Transparency is extremely important to us, and all fees should be clearly explained at the time of rental. We regret any confusion or impression of hidden costs, as this is not the standard of service we aim to provide.
Please rest assured that your feedback has been taken seriously and will be shared with the appropriate team for review, including the concerns raised about post-rental charges and communication at the counter.
If you would like us to further investigate your specific case, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup and return dates
3. Primary driver’s name
Once we receive this information, we will coordinate with the location to review the charges applied and address your concerns accordingly.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Horrible customer service and run…
Horrible customer service and run around. They 2 times hung up and never called back. No supervisors to talk to and will never ever rent from them again. Booking from Expedia and they kept telling me to call Expedia to make cancelation and then Expedia would point me back at NuCar. You have been warned, I wish I would have looked at reviews before booking.
23 de março de 2026
Opinião espontânea
Resposta da NU Car Rentals
Dear Marty,
Thank you for sharing your experience with us.
We sincerely apologize for the frustration and inconvenience you encountered while trying to resolve your request. Being disconnected during calls and not receiving a callback is certainly not the level of service we strive to provide, and we understand how upsetting this must have been.
We also regret the confusion regarding the cancellation process between our team and Expedia. We understand how being redirected back and forth without a clear resolution can be extremely frustrating, and we apologize for the lack of coordination in handling your request.
Please rest assured that your feedback is being taken seriously and will be shared with the appropriate teams to improve both our customer service responsiveness and coordination with our booking partners.
If your concern is still unresolved, we would be happy to assist further. Kindly provide us with the following details so we can review your case:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date and time
3. Primary driver’s name
4. Pickup/rental location
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Straight Up Scammers
Rental company seemed fine up front. I had prepaid through Priceline for $226.30 and then at the counter paid $86.95 for the taxes and fees stuff. Trip happened at the end of May of 2025.
In June 2025, had a random charge for $31.25 which I figured was for the stupid toll in and out of the airport. No biggie.
Then end of July 2025 I get a charge for $64.15. I had disputed it through my bank but they came back and said it was legit. I reached out to Nu and they said it was the remaining toll and admin fee. Fine whatever.
Suddenly March 2026 I get some collection notice in the mail for $183 and change stating it was pertaining to either a rental agreement or the car being in an accident. Wtf. I was never in a flipping accident and why would you try and charge me almost year later for what exactly?? This company is absolute bullshit so stay far away
28 de maio de 2025
Opinião espontânea
Resposta da NU Car Rentals
Dear Erika,
Thank you for bringing this matter to our attention.
We sincerely apologize for the confusion and frustration caused by the series of charges and, most importantly, the unexpected collection notice you recently received. We understand how concerning it must be to receive such a notice, especially when you were not involved in any accident and were not aware of any outstanding balance.
Based on your description, there appear to be multiple charges applied after your rental, including toll-related fees and additional amounts that were not clearly explained. This is certainly not the experience we aim to provide, and we understand your concern regarding the timing and nature of these charges.
Please rest assured that we take this matter very seriously. We will escalate your case for a thorough review with the appropriate department and the affiliate location to verify the validity of all charges, including the collection amount and its origin.
To assist us in investigating this matter promptly, we kindly ask that you provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates**
3. **Primary driver’s name**
4. **Any reference number related to the collection notice (if available)**
Once we receive this information, we will work to clarify the charges and ensure that any incorrect or unsupported fees are addressed accordingly.
Thank you for your patience and for bringing this to our attention. We will do our best to resolve this matter as quickly as possible.
Kind regards,
Haidee
Warning
Warning: Predatory pricing and zero flexibility for flight delays
"Avoid NU Car Rentals if you are flying in. I booked through Navan and was never notified of a restrictive 2-hour pickup window. My flight was delayed, and despite this being out of my control, they gave my car away immediately.
Instead of helping, they offered me a different vehicle at 3x the original price. To make matters worse, I spoke to another customer on my way out who had the exact same experience and felt forced to pay the inflated rate. The staff claimed 'nothing could be done' and no manager was available to speak with me. This feels like a deliberate tactic to exploit stranded travelers. Save yourself the stress and book elsewhere
17 de março de 2026
Opinião espontânea
Resposta da NU Car Rentals
Dear Candy,
Thank you for taking the time to share your experience with us.
We sincerely apologize for the frustration and inconvenience you encountered, particularly given the circumstances of your flight delay. We understand how stressful it must have been to arrive and find that your reservation was no longer available.
We also regret to hear about the lack of flexibility and the significant price difference offered for an alternative vehicle. This is not the level of service we aim to provide, and we understand your concerns regarding both the communication of the pickup policy and the handling of your situation at the counter.
Please be assured that we take your feedback seriously. We will be reviewing this matter with the affiliate location to better understand the application of the pickup window policy, the availability of vehicles, and the pricing offered in such situations. Your comments regarding the lack of managerial support and overall handling will also be addressed.
To assist us in conducting a thorough review of your case, we kindly ask that you provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup date and time**
3. **Primary driver’s name**
Once we receive this information, we will work with the location to assess the situation and determine if any resolution can be provided.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Horrible
Horrible. Weird location. Poor airport shuttle management. Unexpected costs related to insurance. Had to show our insurance, and that wasn't communicated prior. Weird experience with the zoom interface. Just horrible. Never again.
12 de março de 2026
Opinião espontânea
Resposta da NU Car Rentals
Dear Duncan,
Thank you for sharing your feedback regarding your recent rental experience.
We sincerely apologize for the inconvenience and frustration you encountered. We understand that the offsite location and shuttle process may have been confusing and inconvenient, particularly if expectations were not clearly set in advance.
We also regret to hear about the issues you experienced regarding insurance requirements and unexpected costs. We understand how important it is for all terms—especially those related to coverage and documentation—to be clearly communicated prior to pickup to avoid any surprises.
Additionally, we acknowledge your concerns regarding the virtual/Zoom check-in process and understand how this may have contributed to an overall uncomfortable experience.
Please rest assured that your feedback has been taken seriously and will be shared with the appropriate team to review these concerns and improve both communication and service moving forward.
If you would like us to further review your specific case, we kindly ask that you provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup date and time**
3. **Primary driver’s name**
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
🇮🇱Racist car rental company
🇮🇱Racist car rental company. Asked if I was Jewish, then references Hitler? Over charges and makes customers pay for routine maintenance after the fact, stating that the car NOW needs and oil change and that the customer has to pay for it as it is now “UNRENTABLE” until it’s done. SCAM SCAM SCAM
USN ret CPO
Confirmation# 6650847326
John Soto
pick-up 3/19/2026 730PM
drop-off 3/23/2026 12PM
18 de março de 2026
Opinião espontânea
Resposta da NU Car Rentals
Dear John,
Thank you for providing your booking details. We’re sorry to hear that you are unable to proceed with the rental.
We understand that your reservation was made through Priceline. For assistance with your refund request, we kindly recommend contacting their Customer Service team directly.
Phone: (800) 774-2354 or 1-800-259-2091
Website: [https://help.priceline.com/](https://help.priceline.com/)
Thank you for your understanding.
Best regards,
Haidee
====================
Dear John,
Thank you for bringing this matter to our attention.
We are deeply concerned to hear about your experience and sincerely apologize for the distress and offense caused. The behavior you described, including the inappropriate and discriminatory remarks, is completely unacceptable and does not reflect the standards of professionalism and respect we expect from our partners.
Additionally, we understand your concern regarding the charges related to vehicle maintenance. Customers should not be held responsible for routine maintenance such as oil changes, and we take such allegations very seriously.
Please rest assured that your complaint will be escalated for immediate review with the affiliate location involved. We are committed to conducting a thorough investigation into both the conduct of the staff and the charges applied to your rental.
To assist us in reviewing your case as quickly as possible, we kindly ask that you provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup date and time**
3. **Primary driver’s name**
We appreciate you bringing this to our attention and assure you that appropriate action will be taken based on the findings of our investigation.
Kind regards,
Haidee
Don't use NuCar!
Don't use NuCar!
I had 1 1/2 hour flight delay, so I got my car late my rental. It was canceled and they didn't have an economy car that I had reserved for $140
So I had to upgrade for $240
Plus I paid the $140 original fee
So total it was $380
for 4 days. Customer service is terrible. They can't do anything.
13 de março de 2026
Opinião espontânea
Resposta da NU Car Rentals
Dear Judy,
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience you experienced, particularly following your flight delay. We understand how stressful it must have been to arrive and find that your reservation had been canceled and that the originally booked vehicle was no longer available.
We also regret to hear about the unexpected additional costs you incurred as a result. This is certainly not the experience we aim to provide, and we understand your concerns regarding the total amount charged for your rental.
Please rest assured that we take this situation seriously. To further investigate what occurred and review the charges applied, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date and time
3. Primary driver’s name
4. Rental location/Destination Airport
Once we receive this information, we will coordinate with our affiliate location to assess the circumstances surrounding the cancellation and the rate difference, and determine if any adjustments can be made.
Thank you for your patience, and we appreciate the opportunity to look into this matter for you.
Kind regards,
Haidee
First of all when you rent from this…
First of all when you rent from this car company in Phoenix, you have to take a train then get off the train. Find a shuttle and the shuttle takes you offsite which was about a 15 minute drive it was ridiculous. Never again the reason why I will never use it again. Is the customer service of this company is horrific I encountered a rep who was trying to bully me into getting the insurance and paying for my husband to drive also she was unbelievably rude. Thank God I had a bad experience with an another car company. There is no windshield wiper fluid in the car I rented can you imagine driving all of the desert with no fluid to clean your windshield wipers are very little where it would’ve caused me not to be able to see so I made sure there is fluid in there and there was none.!!!! He practically put a whole bottle in the car so make sure if you rent the from this place you make sure everything works. My advice. Stay far far away.
3 de março de 2026
Opinião espontânea
Resposta da NU Car Rentals
Dear Christy,
Thank you for taking the time to share your detailed feedback regarding your recent rental experience in Phoenix.
We sincerely apologize for the inconvenience and frustration you encountered. We understand how the offsite shuttle process may have felt inconvenient, especially after a long journey, and we regret that this added stress to your experience.
More importantly, we are very concerned to hear about your interaction with our location's representative. The behavior you described does not reflect the level of professionalism and respect we expect from our partners. We also apologize for any pressure you felt regarding additional products such as insurance or adding a driver. This is not the standard of service we aim to provide.
Additionally, we appreciate you bringing the vehicle condition to our attention. Driving without sufficient windshield washer fluid—especially in desert conditions—is indeed a safety concern, and this should have been properly checked prior to the vehicle being rented out.
In order to review your case with our Phoenix affiliate, could you kindly provide us with the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date and time
3. Primary driver’s name
Thank you again for your honest feedback. It helps us improve our service and prevent similar situations in the future.
Kind regards,
Haidee
Prepaid reservation canceled.
Made a reservation thru carrentals.com and it was prepaid. They canceled the reservation few hours before pick up. They are saying its a glitch in system. Now I am waiting with no car to pick up and other alternatives are now costing 4 times more. Never going to do business with them again,
18 de março de 2026
Opinião espontânea
Resposta da NU Car Rentals
Dear Customer,
Thank you for contacting us regarding your recent experience with your prepaid reservation. We sincerely apologize for the inconvenience and frustration caused by the last-minute cancellation.
We understand how disruptive it is to arrive at a location prepared to pick up your rental only to be informed that the reservation has been canceled, especially when alternative options are significantly more expensive. This is not the experience we want our customers to have, and we take this matter very seriously.
According to the information provided, the cancellation was due to a system error. In order to review your case with our San Diego affiliate, could you kindly provide us with the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date and time
3. Primary driver’s name
Thank you again for bringing this to our attention, and we apologize for the inconvenience you have experienced.
Kind regards,
Haidee
Its a SCAM in AGADIR
Its a SCAM! They pretend that your CREDIT CARD DOESNT WORK, and after many tries. Suddenly they come up with a solution: PAY FULL INSURANCE FOR 200€ and no need of deposit. BUT I HAVE ALREADY PAID FULL COVERAGE !!! SCAM!!!
18 de março de 2026
Opinião espontânea
Resposta da NU Car Rentals
Dear Robert,
Thank you for reaching out and sharing your concerns regarding your recent rental experience in Agadir.
We sincerely apologize for the frustration and inconvenience this situation has caused. Based on your description, it appears there may have been a misunderstanding regarding the payment and insurance process, which resulted in perceived unfair charges and unnecessary fees.
Please be assured that we take allegations of fraudulent or misleading practices very seriously. In order to review your case with our Agadir affiliate, could you kindly provide us with the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup date and time**
3. **Primary driver’s name**
Our goal is to ensure that all charges are accurate and that any duplicate or unnecessary fees are addressed promptly.
Thank you again for bringing this to our attention, and we apologize for the inconvenience you have experienced.
Kind regards,
Haidee
I was charged a $100 smoking fee when I…
I was charged a $100 smoking fee when I returned the vehicle. I contacted customer service and told them nobody had smoked in the vehicle. They said that there was what looked like weed in the carpet and had pictures. They sent me a low quality image that looked like lawn debris from pine trees where I was staying. They accused me of using drugs in there vehicle which was totally untrue and refused to reverse the charge. After 5 months they responded and stated I'm aware the charges were valid. This is untrue. Worst company ever. Don't use them.
15 de março de 2026
Opinião espontânea
Resposta da NU Car Rentals
Dear Albert,
Please see the response we received from our Phoenix Affiliate under Ticket #370077.
"Thank you for reaching out to us. Attached you will find the requested documents regarding rental agreement number PHX01-213716.The cust was charged a smoking fee and he is aware the charges are valid and will stand. The agent even stated the car smells of smoke in the inspection.
Please let us know if you require any additional information."
=======================
Dear Albert,
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and concern caused by the smoking fee charged to your rental, as well as for the experience you had while trying to resolve this issue. We understand how upsetting it must be to be associated with something you firmly state did not occur.
Please be assured that we take your dispute seriously. Based on your feedback regarding the quality of the image provided and your explanation that the debris may have originated from your surroundings, we will be opening your case for further review with our affiliate location in Phoenix under Ticket #370077. We will request a more detailed assessment of the evidence to ensure that the charge was applied appropriately.
Our goal is to ensure that all charges are fair and supported by clear and accurate documentation. We appreciate your patience while we coordinate this review, and we will provide you with an update as soon as we receive additional information.
Thank you for your understanding, and please do not hesitate to reach out if you have any further questions in the meantime.
Kind regards,
Haidee
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