Number One Car & Van Hire Opiniões 

426
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We hired on three separate occasions in 2021 and the service was excellent. Cars were in great condition - particularly enjoyed the new style Toyota RAV4. Zero hassle and competitive pricing. Also hir... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I use Number One Car & Van hire & would not use anyone else again. From enquiry to return their service is 5⭐️ Great value & a hidden gem Moses who is always so welcoming. Vehicles are spotless, offic... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Our choice was driven by cost and Number One Car & Van Hire was the cheapest. That said the hire process was smooth and efficient and didn't take too long and the van was clean and in good working ord... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

The service from Number One Car & Van Hire was decent overall. The cars and vans were in good condition and reasonably priced. Booking was straightforward, though having to make payments over the phon... Ver mais

Informações sobre a empresa

  1. Agência de aluguer de carros
  2. também em
  3. Agência de aluguer de vans

Informação fornecida por diversas fontes externas

Our dedicated team ensures that you receive the highest quality service. We value our customers satisfaction, therefore you are guaranteed quality and reliability. That's why we are Number One. We are now on Facebook and Twitter, so follow us for up-coming deals, offers and promotions from Number One Car & Van Hire.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

426 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(426)

16 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Nowhere else could I get the 9 seater…

Nowhere else could I get the 9 seater for this price , very good price , the vehicle did it’s job, got my family to where we needed to be , a warning light did come up intermittently , when I reported this back they did say it had just come back from an engine rebuild, But genuinely I can’t complain for the price I paid , it did the job, got us there and back again, everywhere else wanted 500 pound plus for a 9 seater.. definitely would use their services again .

1 de outubro de 2020
Opinião espontânea
logótipo da Number One Car & Van Hire

Resposta da Number One Car & Van Hire

Thank you, we are happy to help.

Classificada 5 em 5 estrelas

FANTASTIC EXPERIENCE

Absolutely fantastic company to deal with. Respond very quickly to queries and the staff were very helpful. Car was lovely (Aygo 5 door auto) and very very clean. Prices are also excellent. I will definitely use them again and I recommend them.

30 de setembro de 2020
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logótipo da Number One Car & Van Hire

Resposta da Number One Car & Van Hire

Thank you.

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Efficient, helpful and good value. The vehicle was just what we needed. Everyone was keen to make sure all was in order. Highly recommended and we will use them again.

30 de setembro de 2020
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logótipo da Number One Car & Van Hire

Resposta da Number One Car & Van Hire

Thank you.

Classificada 5 em 5 estrelas

Another excellent couple of hires

Another excellent couple of hires.

I have used Number One in the past and in the past month again used their service to move house. On both occassions they made sure I had a vehicle on time. I would certainly recommend.

30 de setembro de 2020
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Resposta da Number One Car & Van Hire

Thank you.

Classificada 5 em 5 estrelas

Fantastic SUV

Fantastic SUV. Spotlessly clean and ready on time. No fuss check-out and check-in. Excellent value for money. Highly recommended and we will be using them again. Thank you.

30 de setembro de 2020
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Resposta da Number One Car & Van Hire

Matthew we are pleased you liked the SUV, thank you.

Classificada 5 em 5 estrelas

Quick, Easy and Reasonably Priced!

We've hired 3 cars from Number One Car and Van Hire. Each time it has been fairly last minute. The process has always been really quick and easy with friendly staff and the cars have always been spotless! Thank you!

30 de setembro de 2020
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Resposta da Number One Car & Van Hire

Charlotte thank you, we hope to see you again soon.

Classificada 3 em 5 estrelas

Good service

At £68/day. Cannot complain however the van seats could have been cleaner.

29 de setembro de 2020
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logótipo da Number One Car & Van Hire

Resposta da Number One Car & Van Hire

Hi Andrew

Thank you for leaving a review.
We are sorry that we did not reach 100% this time.
We can assure you that the problem with the seats has been rectified.
We hope to see you again soon.

Classificada 5 em 5 estrelas

Great service

Very helpful. Clean vehicle. Very accommodating with requests.

29 de setembro de 2020
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Resposta da Number One Car & Van Hire

Thank you Karen for your 5 star review.

Classificada 1 em 5 estrelas

Very disappointing customer service

Rented a van as was a good price and as a family we have used number one on occasion over the years and recommended to others. However my recent experience was appalling from start to finish. When we arrived we had no good morning or friendly welcome. The 2 female ladies in the office were extremely rude and told us to wait outside, after 10 minutes I asked what was going on and I was told ‘She’s on the phone you’ll have to wait’ we weren’t explained any of the process and left feeling unhappy. We drove the van 1 minute down the road, after we had packed up all of our things the van wouldn’t start and had a flat battery ! We then phoned in and had a rude reception. I asked if the van was jump started before it was given to us and I had a very rude remark back, almost insulting!! Moving house is extremely stressful without the added stress of this. Will never be returning and will spread this experience!

I would however just like to add that the one thing that was right was the gentlemen who appraised the van before and after. Better customer service than the advisors!

9 de setembro de 2020
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logótipo da Number One Car & Van Hire

Resposta da Number One Car & Van Hire

Dear Sophie,
Im sorry to hear you've had a bad experience here at No1 our aim is always customer satisfaction - you were asked to wait outside because you didn’t have a face mask? No1 is classed as a shop, therefore we have to follow guidance from the government regarding masks and ask them to be worn by all customers and counter staff alike to protect both party’s. We are always extremely busy between 8am and 8.30am and can now only serve 1 customer at a time instead of our usual 3 computers this is due to social distancing laws which is why there was a slight delay in getting you away.
In response to you comment about the van unfortunately the battery issue was caused by excessive use of the tail lift which operates from the battery and addressed and we rectified the issue within 15 minutes of your call! I can also confirm that we've had the battery tested at our local garage and its charging at between 13-14volts and has a good health report.
I can be contacted on 0208 647 0001 should you wish to discuss this further.
Kind Regards
Geoff
PS. Moses said thanks for your kind words.

Classificada 5 em 5 estrelas

Excellent car hire company, highly recommended

Excellent car hire company, used as a recommendation and were very impressed - very professional, with easy communication, can see why people use and recommend this company. Lots of precautions taken with current situation so felt safe at all times, vehicle well looked after too. Looking forward to using again, thanks very much Geoff.

6 de maio de 2020
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Resposta da Number One Car & Van Hire

Thank you Ed - very strange time at the moment. getting through lots of PPE but well woth it so you guys and girls feel safe.
See you again soon

Classificada 5 em 5 estrelas

Always use Number One

Always use Number One, even though I now live in Caterham 9 miles away. Unbeatable value, great service. This weekend, when returning the hired van, I left my own car keys at home. Geoff let me use one of h8s cars for the 18 mile round trip - NO CHARGE. TOP MAN; TOP COMPANY: Saved the day

4 de maio de 2020
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logótipo da Number One Car & Van Hire

Resposta da Number One Car & Van Hire

Thanks Handy Andy - no problem loaning you a car ive been there so know how you felt.
See you again soon

Classificada 5 em 5 estrelas

First time I've used the company and…

First time I've used the company and was extremely impressed with the service. They were really helpful with the need to change the hire date after making my initial booking and on the day the service was everything you wish for - polite, efficient staff and a good vehicle. A much better experience than I've had hiring through bigger companies - and at a better price. I will be using them again and I would highly recommend to anyone.

13 de março de 2020
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Resposta da Number One Car & Van Hire

Katrine thank you for your great review

Classificada 4 em 5 estrelas

SERVICE IS VERY GOOD

SERVICE IS VERY GOOD. WOULD BE NICE IF YOU WERE OPEN A BIT EARLIER IN THE MORNING.

8 de março de 2020
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Resposta da Number One Car & Van Hire

Alan thank you for your 4 star review

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