Nurozis Opiniões 

Resposta da Nurozis

15/01/2026

We apologize for the delay in your order reaching you; we know how important timely delivery is. Please reach out to us at info@nurozis.com with your order number so we can investigate the status immediately.

Best regards,
Nurozis Customer Support
📧 info@nurozis.com

Resposta da Nurozis

15/01/2026

Thank you for your review, and we sincerely apologize for the delay and any disappointment caused by the tracksuit. We completely understand your concerns and would like the opportunity to address them. Kindly email us at info@nurozis.com
, and our team will work with you to find the best possible resolution.

Best regards,
Nurozis Customer Support
📧 info@nurozis.com

Resposta da Nurozis

15/01/2026

We understand your disappointment, especially as we missed our previous estimate. Please contact us directly at info@nurozis.com with your order number. We will investigate the shipment immediately and ensure a solution is reached.

Best regards,
Nurozis Customer Support
📧 info@nurozis.com

Resposta da Nurozis

15/01/2026

This sometimes happens due to an email typo or spam filters. Please contact us at info@nurozis.com with your full name used at checkout. We will find your order number and update you on your delivery status immediately.

Best regards,
Nurozis Customer Support
📧 info@nurozis.com

Resposta da Nurozis

15/01/2026

We are sincerely sorry for the issues with the coat’s quality and sizing, and for the frustration regarding our return options.

While we offer partial refunds to minimize the environmental impact of international shipping, we understand this doesn't work for everyone. We want to ensure you are fully satisfied.

Please contact our management team directly at info@nurozis.com with your order number. We will prioritize your request and process the full refund you requested immediately.

Best regards,
Nurozis Customer Support
📧 info@nurozis.com

Resposta da Nurozis

15/01/2026

We understand how concerning it is when you cannot reach us.

Missing confirmations are often due to email typos or spam filters. We want to fix this immediately. Please email our priority support team at info@nurozis.com with your full name. We will find your order and resolve this today to ensure you are not left out of pocket.

Best regards,
Nurozis Customer Support
📧 info@nurozis.com

Resposta da Nurozis

15/01/2026

We are sincerely sorry for the lack of communication and the worry this has caused regarding your Christmas order. We understand your frustration when you cannot reach us.

We want to resolve this for you immediately. Please email our priority support team at info@nurozis.com with your order number or full name. We will investigate the whereabouts of your order and get back to you today to ensure this is settled.

Best regards,
Nurozis Customer Support
📧 info@nurozis.com

Resposta da Nurozis

15/12/2025

Hi there,

I’m very sorry to hear that you haven’t received your order, and I completely understand how concerning that must feel. Please rest assured that we are not a scam — we take customer service seriously, and we want to get this sorted for you as quickly as possible.

Could you please provide us with your order number so we can look into the shipment right away? If the parcel has been delayed, lost, or there was an issue with the courier, we will make sure you receive either a replacement or a full refund.

We apologise for the inconvenience and appreciate the opportunity to resolve this for you.

Kind regards,
Team Nurozis

Resposta da Nurozis

15/12/2025

Hi there,

I’m very sorry to hear that you’re unhappy with the garments you received, and I completely understand your frustration. The items should always match the photos on our website, and you should never have to chase us for a response that’s not the experience we want for any of our customers.

Please rest assured that we are not a sham company, and we will make sure this is resolved for you. Could you please send us your order number and any photos of the items you received? This will allow us to investigate what went wrong and process your refund or replacement as promised.

I sincerely apologise for the inconvenience and the worry this has caused, especially with an order of £200. We will ensure that your case is handled promptly and fairly.

Kind regards,
Team Nurozis

Resposta da Nurozis

15/12/2025

Hi there,

I’m very sorry to hear about the delay with your order and the difficulties you’ve had trying to arrange a return. That is certainly not the level of service we want our customers to experience.

Thank you for sending the photo you should not have had to follow up multiple times, and I apologise for the lack of communication. Please rest assured that we will sort this for you. Could you kindly provide your order number again so we can prioritise your case and process your refund or replacement without further delay?

We truly appreciate your patience, and I’m sorry for the inconvenience and disappointment this has caused. We will make sure this is resolved promptly.

Kind regards,
Team Nurozis

Resposta da Nurozis

15/12/2025

Hi there,

I’m very sorry to hear about your experience. Receiving an item in the wrong size especially something as significant as a coat is incredibly frustrating, and the return process should never add to that frustration.

Please rest assured that we want to resolve this properly for you. Our returns should be straightforward, and you should not feel pressured to keep an incorrect item or accept a partial discount. Could you please provide your order number so we can look into this as a priority? If you received the wrong size, we will of course arrange the appropriate solution, whether that is a replacement or a full refund.

I sincerely apologise for the inconvenience and confusion caused. This is not the experience we aim to provide, and we appreciate the opportunity to make this right.

Kind regards,
Team Nurozis

Resposta da Nurozis

15/12/2025

Hi there,

Thank you for reaching out, and I’m truly sorry to hear about your experience. This is absolutely not the level of service we aim to provide.

I understand how frustrating it is when an order doesn’t arrive and your emails appear to go unanswered. I can assure you we take this very seriously, and I’d like to resolve this for you as quickly as possible.

Could you please send us your order number so we can investigate the shipment and provide you with an immediate update? If the parcel has been delayed or lost, we will of course arrange a replacement or a refund straight away.

Thank you for your patience, and again, my sincere apologies for the inconvenience. We’re here to help and will make sure this is sorted promptly.

Kind regards,
Team Nurozis

Resposta da Nurozis

15/12/2025

Hi there,

I’m very sorry to hear that you were unhappy with the product you received and with the delay in our email responses. This is certainly not the experience we aim to provide, and I completely understand your frustration.

We never want customers to feel ignored or dissatisfied, and we apologise for any confusion regarding the refund options. Could you please share your order number so we can review your case immediately and ensure you receive the appropriate resolution whether that is a full refund or another solution you’re happy with?

Thank you for bringing this to our attention. We truly appreciate the feedback and will do everything we can to make this right for you.

Kind regards,
Team Nurozis

Resposta da Nurozis

15/12/2025

Hi there,

I’m very sorry to hear about your experience, and I completely understand how frustrating this has been for you. You should never have to send multiple messages just to get a response, and you certainly shouldn’t receive items that are the wrong size or poor quality. That’s not the standard we aim to deliver.

Please rest assured that we are not a fraudulent company, and we want to resolve this properly for you. If you could please provide your order number, we will investigate your case immediately and ensure you receive the appropriate solution including a full refund if your order was incorrect or not as described.

I sincerely apologise for the lack of communication and the inconvenience caused. Thank you for bringing this to our attention we appreciate the chance to put this right.

Kind regards,
Team Nurozis

Resposta da Nurozis

15/12/2025

Hi there,

Thank you for sharing your feedback, and I’m very sorry to hear about your experience. The sizing charts should be clear and the jackets should match the product photos I completely understand your disappointment.

You also should not have to chase us for a response regarding a return. I apologise for the inconvenience this has caused. If you could please provide your order number, we will review your case immediately and arrange the return or refund for the jacket you do not wish to keep.

We value all customer feedback, including concerns about sizing, product presentation, and communication, and we are working to improve these areas so experiences like this do not happen again.

Thank you again for bringing this to our attention, and we’re truly sorry for the frustration caused.

Kind regards,
Team Nurozis