SHOCKINGLY POOR!!!!! Can't speak to anyone, when it says it's connecting to an agent, it doesn't. The app has poor usability and simply doesn't work, keeps kicking me back to the home page whenever I... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit L51, Peel Avenue, M17 8BN Stretford, Trafford Park, GB
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Leia as opiniões dos outros
What made my experience great? That's easy. Priyanka! Your staff were very helpful, friendly and smiley from the outset. We were introduced to Priyanka and were enchanted. So approachable, knowledgeab... Ver mais
A empresa respondeu
Scammers not to be trusted. Customer of over 15 years yet ignored and told no. I will now be seeking compensation
A empresa respondeu
Always fantastic and knowledgeable staff regarding their products. A special thank you to Donte who sorted a problem for me with the Samsung watch that I would never have been able to sort out on my... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Informações de contacto
Unit L51, Peel Avenue, M17 8BN, Stretford, Trafford Park, Reino Unido
- 0161 747 0076
4,7
Excelente
81 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Albright was very helpful and…
Albright was very helpful and impressive rate him 100. Thanks to him a clearer understanding
20 de junho de 2026
Opinião espontânea
Resposta da O2 - Trafford Centre
Hi Hannah,
Thank you for taking the time to leave a review.
We're delighted to hear that Albright was so helpful and made such a positive impression. It's wonderful to know that he was able to provide you with a clearer understanding and deliver the support you needed.
Providing knowledgeable, professional, and easy-to-understand guidance is what we strive for, so it's fantastic to hear that Albright's assistance stood out to you. We'll be sure to pass your kind feedback on to him, and we're sure he'll be delighted to hear that you'd rate his service 100!
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fKK160
📘 Facebook: https://bit.ly/4vPGeJG
Very happy 😁
14 de junho de 2026
Opinião espontânea
Resposta da O2 - Trafford Centre
Hello Keirh,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eI3HH3
Facebook: https://bit.ly/4xt3pv9
Shaun has been brilliant today
Shaun has been brilliant today. Sorted out my query really quickly.
Went above and beyond!
14 de junho de 2026
Opinião espontânea
Resposta da O2 - Trafford Centre
Hello Amanda,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4or3Hyq
Facebook: https://bit.ly/449wm1H
Great was good
14 de junho de 2026
Opinião espontânea
Resposta da O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/43GqnRU
Facebook: https://bit.ly/44gttMx
Fantastic customer service
Shaun was really helpful today and went above and beyond to help me sort my query out
13 de junho de 2026
Opinião espontânea
Resposta da O2 - Trafford Centre
Hello Susan,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/49Xk0NM
Facebook: https://bit.ly/4eHc9GC
Joshua was absolutely amazing
Joshua was absolutely amazing - he sorted out both mine and my mum’s sim plans out and went above and beyond to help us! We’re so happy with the service! 5 stars!
13 de junho de 2026
Opinião espontânea
Albright was very helpful
Albright was very helpful in helping me set up my new phone and transfer my old number. Thanks!
12 de junho de 2026
Opinião espontânea
Shaun was fantastic!
Shaun was fantastic, he has helped me raise a ticket in the right way where customer services haven't, I'm expecting a call back from someone on Monday and hopefully what Shaun has done will fix my issues!
12 de junho de 2026
Opinião espontânea
Albright and Sarah have been absolutely…
Albright and Sarah have been absolutely fantastic! Really helpful and very efficient!
10 de junho de 2026
Opinião espontânea
Alright who helped was excellent
Alright who helped was excellent. He sorted my o2 extra problem which I wasn't able to sort out myself. Great service.
10 de junho de 2026
Opinião espontânea
Albright was great in sorting out my…
Albright was great in sorting out my issues with the phone. Really knowledgable and super patient. Great service!
6 de junho de 2026
Opinião espontânea
Resposta da O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3Sb0fvT
Facebook: https://bit.ly/4vzLQrD
Great service from Saim and Shaun…
Great service from Saim and Shaun today.
Upgrade made easy :)
Highly recommend a visit to sort your new handset/contact!
5 de junho de 2026
Opinião espontânea
Resposta da O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4e4nlvk
Facebook: https://bit.ly/4oikXWQ
Went into O2 shop in Trafford centre…
Went into O2 shop in Trafford centre with issue regarding no signal while on recent holiday in Croatia service advisors Shaun talked me through issues and gave great advise on going forward with any other issues in future holidays and all other data and call issues that may occur found him really helpful and spoke in layman’s term
4 de junho de 2026
Opinião espontânea
Resposta da O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4x5ygOc
Facebook: https://bit.ly/4x6l2AG
Courtney was so helpful and lovely
Courtney was so helpful and lovely, made my experience in the shop feel easy and comfortable! Very pleasant customer service.
3 de junho de 2026
Opinião espontânea
Resposta da O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4frsoIL
Fantastic service and very friendly…
Fantastic service and very friendly customer service from Shaun & minhaj thank you very much
3 de junho de 2026
Opinião espontânea
Resposta da O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4oayf7N
Staff absolutely amazing
Staff absolutely amazing . Super helpful. Sorted an issue out on my phone and also got my husband a fabulous deal on sim only . Definitely recommend this store
3 de junho de 2026
Opinião espontânea
Resposta da O2 - Trafford Centre
Thanks so much for your kind words — we’re really glad to hear you had such a great experience 😊
If you ever need any help in the future, don’t hesitate to give us a call on 202 and we’ll be happy to help 💙
Jo at the Trafford Centre O2 store was…
Jo at the Trafford Centre O2 store was amazing, we had a long standing issue from January 2026 regarding several flags on an account which were proving to cause several issues when we wanted to swap our SIM cards. Jo was patient professional at all times and worked hard at solving our issues…WELL DONE Joan a credit to O2
2 de junho de 2026
Opinião espontânea
Resposta da O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uNjHxi
Facebook: https://bit.ly/4ueJ61I
Fantastic customer service and patience…
Fantastic customer service and patience whilst dealing with myself and my wife
2 de junho de 2026
Opinião espontânea
Resposta da O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4o17cf3
Facebook: https://bit.ly/43uavlz
I had issues with 02 online customer…
I had issues with 02 online customer services team, They have mess up everything. I have ordered 3 new sims, which never arrived, I have to call again still no luck, at the end I went twice to 02 Trafford centre office and the staff was very helpful. Online 02 customer service team has transferred my number incorrect and i was disconnects from my number for 5 days. Ist time i went Saim helped me and sorted out new sim cards, 2nd time i went Shaun and Callum sorted our the issue. 02 Trafford centre team are professional, polite and understand how to deliver a good job and a good customerservice. Thank you 02 Trafford centre team.
19 de maio de 2026
Opinião espontânea
Resposta da O2 - Trafford Centre
Hi Muhammad,
Thank you for taking the time to leave such a detailed review.
We're sorry to hear about the difficulties you experienced with your SIM card order and number transfer. We can appreciate how frustrating it must have been to have multiple SIMs fail to arrive and then find yourself disconnected from your number for several days due to an incorrect transfer.
That said, we're delighted to hear about the support you received from the team at our Trafford Centre store. It's wonderful to know that Saim, Shaun, and Callum were able to step in, assist with the replacement SIM cards, and help get the issues resolved for you.
Providing professional, polite, and effective support is what we strive for, so it's fantastic to hear that the Trafford Centre team delivered such a positive experience and restored your confidence after a challenging situation.
We'll be sure to pass your kind feedback on to Saim, Shaun, and Callum, who will be delighted to know that their efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wneLjx
📘 Facebook: https://bit.ly/4yIA7te
Thank you for choosing O2.
Came in to change to an ESIM
Came in to change to an ESIM. My attendant Albright was welcoming, polite and friendly. He handled all my questions with great ease and was very helpful.
1 de junho de 2026
Opinião espontânea
Resposta da O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uegx4H
Facebook: https://bit.ly/4fTAGcr
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