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2,9
10 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Company is based in China which is why shipping takes ages. I ordered a mat/runner and the quality is really poor. If you want to return you have to pay shipping to China which I didn’t realise upon purchase.
Currently waiting for a response from Oaksoho I have asked for a refund and the mat to be donated to charity
Products took forever to arrive but that was okay as it wasn’t urgent, I’m giving the 5 star rating because I actually had an issue with a product and the customer service team was great and helped to resolve the issue promptly. Would deffo shop here again!
Website states fast shipping and a UK based company however my item seems to be in transit from somewhere overseas according to the tracking it’s at an international airport! I would never have ordered the product if I had known this. Reading the reviews further down I wish I had done further research on this company before purchasing. I do plan to take this further as the company is stating they are UK based with fast shipping (I ordered my item well over two weeks ago) which is clearly fraudulent. Avoid!
Resposta da Oaksoho
Thank you so much! 😊 So glad you're happy with your purchase and we hope to see you again soon!
Excellent quality, quicker delivery than expected & very well packaged.
Brilliant customer service when I made a mistake whilst ordering.
Thank you Ethan!
Resposta da Oaksoho
Thank you so much for the wonderful review, Gill!
We're thrilled the quality, delivery, and packaging all hit the mark and we'll be sure to pass your kind words along to Ethan, he'll be so pleased to hear it. 😊
Thanks for again for your kindness in leaving this review, shop with us again!
Delivery took lot of time. No issues with the product. Loved it
Resposta da Oaksoho
Thank you for the review, dear! We're so glad you loved the product. We're sorry delivery took longer than you expected, we know that's a frustrating part of the wait, and we're working on improving our shipping times.
Thanks for sticking with us, and we hope your next order arrives much faster!
I ordered and paid for a snack tray, got the receipts etc. , then days later I got an email saying I should pay for something left in my basket. Nothing there. With no sign of my item I replied and got an answer saying they were very busy and I'd have to wait for help. Then there followed a number of emails, from different names, asking for more information and/or too busy to answer. I've done a check on the company with Companies House, it's not there. Did a picture check, the item's on Chinese web sites. Be Warned!
Bought on 26th June, have provided information requested more than once, still nothing.
14/07/26. A package finally turned up but it WAS NOT as illustrated on Oak Soho's site ( half price at £39 instead of £89; but it was exactly what was illustrated on Temu's site at £14. Sadly I have been ripped off, so beware, do a Google Eye check before you pay for anything on this site, to make sure the item isn't on a Chinese site at a fraction of the price It does explain the long wait for delivery, they didn't even bother to take the Chinese label off the box.
Resposta da Oaksoho
Hi Susan, thank you for raising this — we take concerns like this seriously and want to make sure you're fully looked after.
We're a genuine, registered business and would like the chance to sort this out properly for you. Could you send us your order number directly via support@oaksoho.com?
We'll get your item sorted right away, and look into the email mix-up you mentioned. We appreciate you giving us the opportunity to make this right.
Eli - Oak Soho
Do not order from this company. The items are supplied from China. My order was missing parts, and despite having a UK address on their website and claiming that returns are "hassle-free," items have to be returned to China at the buyer's expense, even if they are faulty. After going back and forth with them, I settled for a 70% partial refund because I just wanted to be done with them.
Resposta da Oaksoho
Hi Lucy, thank you for sharing your experience. We work hard to offer great products at fair prices and to support our customers every step of the way, so it's disappointing to hear this didn't feel like the case for you.
We're glad we were able to reach a resolution together, and we're always looking at ways to make our shipping and returns process even smoother for customers going forward.
If there's anything else we can help with, please don't hesitate to reach out directly — we'd love the chance to leave you with a better impression.
AWFUL !!!!!!! DO NOT ORDER FROM HERE. MY DAD HAS STAGE 4 CANCER AND THEY HAVE SENT A LAMP WITH NO REMOTE WHICH TOOK OVER 2 WEEKS TO COME AND MISSED FATHERS DAY. THE QUALITY IS AWFUL !! AVOID AT ALL COSTS !!!!! NO ONE WILL GIVE ME A REFUND OR SEND A REMOTE CONTROL
Resposta da Oaksoho
Hi Phoebe,
Thank you for reaching out and I'm sorry to hear about your dad — I hope he's comfortable and that this gift brings him some joy despite the rocky start.
I want to clarify a couple of things: we shipped your replacement remote on July 2nd, the day after you contacted us, so it should be on its way to you now (it may arrive next week, if not, please reach out if it hasn't arrived yet and we'll track it down immediately).
We'd also love to hear more about the quality concern you mentioned — this is the first we're hearing of it, and if something's not right with the lamp itself, we want to make that right too. Please reply to our last email or message us directly so we can sort this out fully.
Eli - Oak Soho
Do not order anything from this company!!!! I ordered a led sand lamp in black. When my order arrived the box it was in was extensively damaged. It was also sent to me in green,with a 2 pin plug rather than a uk one and with instructions only in chinese. I asked for a full refund. The next 4 emails I received were all designed to sound like they were helping with offers of store credit or another item,but in reality they were just stalling. I was promised that i would receive immediate attention in resolving this but it never came. Although they state on their website that returns are at the Companies expense if they have sent either faulty or the wrong item, I was told I had to send it to China at my expense even though on the packaging it said if undelivered to be returned to a London address!! Their address and postcode on the website do not match so It seems like this is a con. I am currently trying to get the money back and have reported them to Trading standards.
Love the response from them. For a start they call me "dear" and have asked me to forward my order no. for their personal attention even though they don't give any name🙄
Resposta da Oaksoho
Hi Dear,
I'm sorry for what you've described here, this isn't close to the standard we hold ourselves to, and a wrong item, damaged packaging, an incorrect plug type, and an unclear refund process is a lot to get wrong on one order. I'd like to find your order directly and resolve this properly, rather than over email back-and-forth.
Could you send your order number to support@oaksoho.com, marked for my attention? I'll make sure it's handled correctly and isn't bounced between templated responses.
Oak Soho
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