Bought 2 jumpers very bad quality and I’ve sent 10emails trying to get a refund and all they have done is ignore my messages DO NO T B U Y
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1,7
Muito mau
9 mil opiniões
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This is my first and last order
This is my first and last order.
Ordered a few items in a few different sizes using Klarna. I returned some items by Royal Mail and tracking shows the parcel was delivered to Oasis on 19/06/23.
I haven't received any confirmation of my returns or a refund. I wanted to contact Oasis to ask them about this however, there is no way to do this through their website/no contact details provided.
When I tried logging in to my account from my laptop my password was apparently incorrect - even though I have it written down. So after trying an alternative just in case I was mistaken and this not working either I entered my email address to reset my password. No reset email received.
I logged in through my phone where the password is automatically saved to my email account and this worked - I checked the password before entering and this is exactly what I'd tried entering from my laptop. Strange.
Even stranger, once on my account it says I have no previous orders! I even checked my emails to make sure I wasn't going mad, low and behold I'm not - I have the order emails (it's not like I used a different email address or something).
I don't have my refund.
I have no copy of the order on my Oasis account.
I can't contact Oasis.
Not happy and don't want to repeat this so will make this my last order.
28 de junho de 2023
Opinião espontânea
Resposta da Oasisfashion
UPDATE: Thank you for your response with this Charlotte. I have gone ahead and processed a refund for the return and the £61.44 will hit your payment method within 24 hours via an updated invoice so please do keep an eye out for this.
In regards to the Oasis account, the order should be showing in the account linked to the email address should you be logged into this. I would suggest deleting the app/clearing cache and cookies or trying a different device to see if this resolves itself.
If you require any further assistance, please do use the contact us link sent by my colleague Dean to discuss this with our customer service team.
Kind regards -Millie
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Hi there,
Thank you for this review, I'm sorry to hear you have had trouble contacting us and are waiting on a refund for your return.
As per our returns policy, due to the volume of returns received, we ask to allow 15 days for any return sent to reach our warehouse and be refunded by our returns team. In regards to contacting us, you can find our contact options under our contact us page here:
https://www.oasisfashion.com/customer-service#folder-cs-folder-contact
So I can look into this further for you, please can you respond to the message I have sent through TrustPilot with your order details?
Speak soon - Dean
I recently bought a top from Oasis via…
I recently bought a top from Oasis via internet, and when I tried it on it was a little too small. I returned it, but lost £6.99 in the process (£4.99 delivery fee - the only option available, and £2 to return). Other companies don't charge for this, which means that I probably buy more from them knowing I can return without consequence if the clothes don't fit. I can't help feeling that these fees will put people off buying from Oasis. I won't be buying from Oasis again.
27 de maio de 2023
Opinião espontânea
Resposta da Oasisfashion
Hello Maggie,
Thank you for getting in touch and for taking the time to leave your review.
i'm sorry to hear that you were left feeling negative with your experience of shopping with our brand, after facing additional charges to your order, such as the delivery and returns charge.
I do have to advise that we make all of our charges visible on our website, so these can be reviewed prior to purchase, using the link provided below:
https://www.oasisfashion.com/page/returns-information.html
https://www.oasisfashion.com/page/delivery.html
Please note, both of these charges can be avoided for a full 12 months, by becoming an Oasis Unlimited account holder. Further information on this subscription can be found on the link provided below:
https://www.oasisfashion.com/premier/oasisunlimited.html
Our brand remains fully comitted to providing the best possible service to all of our customers.
Take care,
Daniel
Cheap and flimsy- disappointing
Cheap and flimsy - disappointed
Purchased a suitcase last year. Ive used it 3 times. A cruise and 2 sun holidays. Case gas cracked at the wheel and is now ruined and unusable
What a ridiculous response!
21 de junho de 2023
Opinião espontânea
Resposta da Oasisfashion
Hi Lisa
Thank you for taking the time to leave this review, your feedback is much appreciated. I'm sorry if you feel disappointed by the quality of your suitcase that was purchased last year, but we do offer a 6 month timeframe in which any issues with an item or it's quality can be brought to our attention to look into. As this timeframe has now passed and the item has been used multiple times, we will not be able offer a replacement on the item.
Rest assured, this is not a regular occurrence with our items.
Thanks - Dean
Excellent customer service
Very happy with the customer service I received from Ansa. She was very helpful and dealt with my query very promptly.
19 de junho de 2023
Opinião espontânea
Resposta da Oasisfashion
Hello Z Zadeng,
Thanks for taking the time to leave this review, it's great to hear about the service provided by Ansa who was helpful in responding to your query.
I'll be sure to pass on this feedback.
Thanks
Samantha
Avoid
Avoid. You will be out of pocket if the item does not fit. Postage is £2 to return. Don’t even buy in bulk. They will soon do something about their postage costs if people stop using.
18 de junho de 2023
Opinião espontânea
Resposta da Oasisfashion
Hello Nicola,
Thank you for getting in touch and for taking the time to leave your review.
I'm sorry to hear that you have been left feeling negative with the charge we apply to returns completed back to our brand. I can confirm that this charge has been in place for quite some time now and is stated on our returns page, visible for customers to review prior to ordering with our brand:
https://www.oasisfashion.com/page/returns-information.html
When applying the returns charge to our website, our brand also took the decision to add free UK returns as another benefit for our Oasis Unlimited subscription holders, ensuring that they can obtain free UK delivery and returns, for a whole year. This subscription can be purchased via the link provided below:
https://www.oasisfashion.com/premier/oasisunlimited.html
I want to assure you that our brand remains fully committed to providing all of our customers with the best possible service on a daily basis.
Take care,
Daniel
Excellent Customer Service
Excellent customer service.
Prompt responses and a positive outcome on a faulty pair of sandals.
Thank you Oasis.
15 de junho de 2023
Opinião espontânea
Resposta da Oasisfashion
Good morning Susan,
This really is great to hear and we appreciate your kind feedback regarding the service you've received.
I am sorry to hear of your faulty sandals but I am glad you were able to reach out, where our team could help to ensure all was resolved for you.
I'll be sure to pass this review over to the team on your behalf and I hope you have a lovely day! - Jade J
I returned an order in April
I returned an order in April, waited for the 21 days they ask and nothing. So I wrote to them asking when I will get my refund and they ask for the return receipt from Inpost. I showed them the order has been delivered, I showed the receipt, and still they are making problems because they cannot track the order anymore.. How can you not track an order if your warehouse received the return? Now they want a " Return Receipt" from Inpost. I contacted Inpost and they said the receipt they gave to me was enough. Really, this is unacceptable!!! And what upsets me the most is that I spent so much money in Oasis last year.. it is by far my favourite brand, however I feel really upset with them !!!
15 de junho de 2023
Opinião espontânea
Resposta da Oasisfashion
Hello Ana
I'm really sorry to hear your return is yet to be refunded for you. I'd love to look into this further to get this resolved, but I will need a few more details from you first. Please could you reply to the message you will have received off Trustpilot requesting more information. We will require your order number and email address linked to your account.
Thank you
Stacy B
Prompt customer service…
Juniena sorted an issue I had with my order which I had received. Sorted promptly and efficiently. Great customer service.
13 de junho de 2023
Opinião espontânea
Resposta da Oasisfashion
Hello,
Thank you for getting in touch and for taking the time to leave your review.
It's lovely to hear that Juniena, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it's always great to receive feedback such as your own.
I'll be sure to pass your feedback onto the adviser.
Take care,
Daniel
Customer service always great re…
Customer service always great re returns and refunds. Both Richard and Ivan have been so helpful! Brilliant!
12 de junho de 2023
Opinião espontânea
Resposta da Oasisfashion
Good morning Jo,
This really is great to hear and we appreciate your lovely feedback regarding Richard & Ivan's customer service.
I'm pleased you were able to reach out about your query and that all has been resolved, and I'll be sure to pass this review over on your behalf.
Have a great day, take care! - Jade J
Received a faulty item
Received a faulty item, was sorted by James within 10 minutes and a replacement received next day. Excellent service
10 de junho de 2023
Opinião espontânea
Resposta da Oasisfashion
Good morning Adrian,
Thank you for taking the time to leave us your review and I am sorry to hear of your faulty item.
I am pleased though you were able to reach out, where James could help to resolve this for you within 10 minutes.
We appreciate your kind feedback and I'll be sure to pass this review over to James on your behalf.
I do hope you adore your replacement item and that you have a great day, take care! - Jade J
Don't buy Oasis thrift+ vouchers!!!! Rip off- terrible customer service from Oasis
Oasis have a partnership with Thriftplus... I purchased a voucher for £20 via Thriftplus.... I then purchased a T-shirt which unfortunately was to big from oasis... They do not offer exchanges only refund and reorder... They have refunded the monetary part of my order but are saying the voucher purchased from thriftplus is only a discount code... It clearly states on the thrift plus site it is voucher.... I am now out of pocket 20 pounds... This is very misleading and terrible customer service from oasis
10 de junho de 2023
Opinião espontânea
Resposta da Oasisfashion
UPDATE: Thank you for your response with this Helen. As Thriftplus is a 3rd party company, this will need to be taken up with them directly as they issued this and titled it ' a voucher' despite it being a promotion code. Our order system shows that the order was payed entirely via your chosen payment method. Gift vouchers that are issued by us only can be used on an order and we are not responsible for 3rd party vouchers/promotions.
The promotion code if from Thriftplus and therefore will need to be taken up with them directly as this was not issued by us or from our website. This is all we are able to advise on this matter Helen as we have processed the bank refund for you already successfully.
Kind regards -Millie
-------------------------------------------------------------------
Hi Helen.
I'd love to look into this further for you today, but I will need a few more details from you to get this looked into. Please could you reply to the message you will have received off Trustpilot requesting more information. We will require your order number and email address linked to your order.
Thank you
Stacy B
Oasis charged £8 delivery for £18 of clothing having cancelled the rest of the order
Placed an order for 7 items totalling £100 and paid £8 for specified day delivery. Oasis then cancelled 4 of the items and delivered one item on a day that I did not specify (this item then went missing) and they delivered the other two items on the specified day, meaning I paid £8 delivery for £18 worth of clothing. They refused to refund the delivery cost.
14 de janeiro de 2023
Opinião espontânea
Resposta da Oasisfashion
Update: Thank you for sending this over. Although I'm sorry items on your order were cancelled, as a delivery service was provided for the order, the delivery charge would not normally be refunded. I can see however that our customer service team refunded the postage charge on this order as a gesture of goodwill in January and the £7.99 for it will have shown on your account by the 25th January at the latest. Again, as a service was provided, this charge would not normally be refunded but our team did take the cancellation of the items into consideration and refunded this charge for you. Please refer to your bank account for this refund and if you're unable to locate, contact your bank directly and they will be able to advise further.
Thanks - Dean
--------------------------
Hello Hanaa,
Thanks for taking the time to leave this review, I'm sorry to hear some of your items were cancelled and an item arrived after the specified delivery day.
I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.
Thanks
Samantha
Would avoid using this website
Would avoid using this website. Ordered couple things and paid for next day delivery, they sent me the wrong order and are now refusing to refund the next day delivery fee.
Very unhelpful customer service, use with caution.
5 de junho de 2023
Opinião espontânea
Resposta da Oasisfashion
Hello there, thank you for taking the time to leave a review regarding your recent experience with our brand. I'm sorry to hear your item arrived incorrectly however I will be happy to advise on the matter.
Please can you respond to the Trustpilot request sent by us so we can look into this further for you.
Kind regards - Millie
Sent a massive yellow size 10 skirt
Bought a yellow size 10 skirt online and what arrived was a 36inch waisted skirt. Sent it back as faulty as it isn't wearable as a skirt and still got charged £2 return fee. Never buying from them again as they have no idea what standard sizes mean.
19 de maio de 2023
Opinião espontânea
Resposta da Oasisfashion
Hello Leona, thank you for taking the time to leave a review regarding your recent experience with our brand. I'm sorry to hear your item arrived with poor sizing however I will be happy to advise on the matter.
As stated on our website, if you receive a Product that is faulty, or you discover a fault with an Product purchased from us, please head over to our Contact Us section and let us know as soon as possible, so that we can consider the matter further : https://www.oasisfashion.com/customer-service#folder-cs-folder-returns
We ask customers not to find their own resolution as we cannot then assist with issues such as the returns charge as no contact has been made to inform us of the matter. This also means we can get a resolution to you much sooner.
Kind regards - Millie
Great customer service as always
Great, speedy customer service when dealing with a return. Thanks Lemuel R!
4 de junho de 2023
Opinião espontânea
Resposta da Oasisfashion
Good morning Jess,
This really is great to hear and we appreciate you taking the time to leave Lemuel R a review regarding their service.
I'm pleased all has been resolved with your return and I'll be sure to pass this review over on your behalf.
Have a lovely day, take care! - Jade J
Customer service
Had a problem getting onto returns site for oasis . Contacted them through email and absolutely delighted with the very friendly and quick response from Chloe and Renzo. Thank you for all your help xx
4 de junho de 2023
Opinião espontânea
Resposta da Oasisfashion
Good morning Roslyn,
Thank you for taking the time to leave us your review and I am sorry to hear of your returns issue.
I am glad though you were able to reach out to the team, where Chloe and Renzo could help to assist and ensure all was resolved for you.
I'll be sure to pass this review over on your behalf and we hope you have a wonderful day, take care! - Jade J
Georgia really help me in my issue
Georgia really help me in my issue, and fix it quickly
2 de junho de 2023
Opinião espontânea
Resposta da Oasisfashion
Good morning Chiara,
This really is great to hear and we appreciate you taking the time to leave Georgia a review.
I'm pleased all has been resolved with your query and I'll be sure to pass this review over on your behalf. Have a lovely day, take care! - Jade J
Never shopping here ever again
I am absolutely disgusted by the customer service I have received. The app automatically sent my order of £500 to my old address. I was not able to change the address via Oasis or the Royal Mail and I have now lost £500 as the package didn't even go to my old address. I live nowhere near the area so have no way of getting back the package. I have now lost £500 which I can't afford as I am the only working person in my household. I shop at Oasis regularly but my custom will not be with them anymore. I am extremely stressed about this and the lack of communication and help I have received with trying to retrieve my package. Please can a refund be organised asap.
Hamza - I couldn't see how to reply to your request here. However I have tracked down my parcel myself but the courier for me to collect this parcel will be from £70-£100 - can you give me a credit note or help to organise a courier your side. I haven't lived at this address for 6 years and all my other packages over the years have come to my current address so something went wrong on the app - please advice
1 de junho de 2023
Opinião espontânea
Resposta da Oasisfashion
Hi Emma-Louise,
Thank you for your reply and confirming the details, it's much appreciated.
I do have to advise that we have no control over what address information is entered at the checkout and as a result, the couriers have delivered the order to the address provided at the checkout for this order.
Due to this, we are unable to raise a claim with Royal Mail as they have carried out the service and delivered the order to the provided address so you would need to arrange to collect/have the parcels collected from the address on this occasion.
We do strongly advise all customers to thoroughly check the information provided at the checkout to prevent any issues with orders being delivered.
I'm sorry that this is not the outcome you were seeking Emma-Louise and I do hope you are able to come to a resolution soon, take care for now. - Jack
______________________________________________________________________________
Hi Emma-Louise,
I'm really sorry you're unable to locate your order due to it being sent to an incorrect address. I'd love to get this sorted further for you but I will need a few more details from you to get this looked into.
Please could you reply to the message you will have received off Trustpilot requesting more information.
We will require your order number and email address linked to your order.
Take Care
Hamza
Next day delivery? Don’t think so!
Ordered online for the first time and paid £7.99 for premier delivery which is supposed to be next day delivery but the order arrives 5 days late - too late for when I needed the items. Asked for a refund of the premier delivery fee when I returned the items because it’s clearly unreliable but was told they don’t refund after you place your first order using the premier delivery. Utter sham. Do not use!
27 de maio de 2023
Opinião espontânea
Resposta da Oasisfashion
Hi,
I'm really sorry you've not received your order on time especially as you placed the order on our Next Day Delivery Service. I'd love to get this sorted further for you but I will need a few more details from you to get this looked into.
Please could you reply to the message you will have received off Trustpilot requesting more information.
We will require your order number and email address linked to your order.
Take Care,
Hamza
Simply dreadful customer service
One of the worst customer services I have ever encountered. My item failed to arrive on time when I paid for next day delivery and they had the cheek to not refund the delivery fee. They ignored my multiple messages when I asked about this. Avoid at all costs. Dreadful company who ghost their customers.
I don’t like to write bad reviews on businesses but this was an exception. Would happily take this down if I can receive a satisfactory answer on this
27 de maio de 2023
Opinião espontânea
Resposta da Oasisfashion
Hi Myriam,
I'm really sorry your order wasn't delivered on the Next Day Delivery especially as you placed the order on our Next Day Delivery Service along with not being happy with the Customer Service experience. I'd love to get this sorted further for you but I will need a few more details from you to get this looked into.
Please could you reply to the message you will have received off Trustpilot requesting more information.
We will require your order number and email address linked to your order.
Take Care
Hamza
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