Bought 2 jumpers very bad quality and I’ve sent 10emails trying to get a refund and all they have done is ignore my messages DO NO T B U Y
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A empresa respondeu
1,7
Muito mau
9 mil opiniões
Sem histórico recente de solicitação de opiniões
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DO NOT ORDER FROM THIS COMPANY
I ordered a dress from Oasis on 9th August which was dispatched and payment taken by 11th August. It has been with Evri (need I say more?) since 14th August.
I have contacted customer services several times since Friday (18th) who couldn’t be less interested if they tried. Like many others on these reviews I have been told “we need to wait more time before we can investigate.”
Apparently 144+ hours without tracking updating isn’t enough for Oasis / Debenhams. They are expecting me to wait 17 days without tracking updating. I am now out of pocket for a dress I doubt I will ever receive. *EDIT* I have now had notification from Evri to advise my parcel has been "misplaced" and Oasis still refuse to refund me.
I have also complained to Evri however they are just as incompetent.
At this point, I don’t expect a response as it will probably just p*ss me off more. From reading other reviews the company will just try blame me for selecting super saver delivery despite it now being over 7 working days since I ordered. I have also had zero issues selecting this option in the past and receiving my parcel within a few days.
Customer services have asked me to rate them on Trustpilot and as requested, I am naming them as “that would be amazing” - so Ashlin, Millie, Luke and Kymberley thanks for nothing.
PLEASE, do yourself a favour and don’t waste your money here.
20 de agosto de 2023
Opinião espontânea
Resposta da Oasisfashion
Thanks for getting back in touch Sophie and providing your order number.
I have taken a look into your order and can see that your expected delivery date is today the 22nd of August for this order due to the parcel being placed on the 5-7 working day super saver option.
When tracking your parcel with Evri I can also see the parcel has updated showing the parcel to be out for delivery.
I do understand you frustration with being asked to allow a longer timeframe however this is to allow time for any updates to come through via your tracking with your courier, sometimes some parcels don't update until they are due to be delivered, such as what has happened to your parcel.
If you have any further questions please don't hesitate to reach back out to our customer service team.
Thanks
Samantha
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Hello Sophie,
Thanks for taking the time to leave this review, I'm sorry to hear your parcel has yet to arrive and also in hearing that your parcel has been classed as being misplaced with the courier and you're still waiting for a resolution for this.
I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.
Thanks
Samantha
excellent customer service
I had an issue with returning an item. Thanks to Laura B in customer services, issue was resolved very quickly. So 5 stars for Oasis customer services.
20 de agosto de 2023
Opinião espontânea
Resposta da Oasisfashion
Hello Vivien, thank you for taking the time to leave a review regarding your recent experience with our brand!
I'm so glad to hear Laura was able to assist with your query and provide a 5 star service for you!
We can't wait to see you again soon - Millie
Fantastic customer service from Jade…
Fantastic customer service from Jade Amber. Super helpful and wonderful. Thank you and keep up the great work.
13 de agosto de 2023
Opinião espontânea
Resposta da Oasisfashion
Hi Pammie
Thank you for your 5* review, its lovely to hear Jade Amber responded and resolved your query so quickly! Your feedback is greatly appreciated, and I will be sure to pass on your lovely words.
I hope you have a great day and take care!
-Stacy
Bogus discount codes
Why does the website glitch each time you try to add a discount code. First it offers you £20 off £100 spend, you put £100 worth of goods in basket and then that disappears and another code for £30 of £150 spend comes up, so again extra items added and guess what as soon as you hit £150 or over the discount code offer disappears from side. Then it offers 10% off everything but when you add discount code to order it states “discount code not found”. Tried contacting customer services and they were no help either. What a shambles.
11 de agosto de 2023
Opinião espontânea
Resposta da Oasisfashion
Hi,
I'm really sorry you're struggling to apply your promo codes to your order but I'd be more than happy to help look into this further for you. I will need a few more details from you to get this looked into.
Please could you reply to the message you will have received off Trustpilot requesting more information.
We will require your email address.
Take Care
Hamza
Cheap clothes!! Don’t buy.
I ordered a raincoat from oasis and after wearing it for the first time when it rained the coat was completely ruined with white stains.
I contacted oasis and informed them of this I was told to wash it and that coats stain!!
I have never had a coat let alone one sold as a raincoat, stain when it has got wet.
Oasis if you sell poor quality clothes expect returns.
I would like a full refund and you can have your cheap excuse of a raincoat back!!
Update 15 August 2023.
Oasis are now demanding I provide more info even though I have already raised this with their customer service department; or they will get Trustpilot to remove my negative review!!
I guess that’s one way of avoiding negative reviews and poor ratings remove reviews you don’t like!!
13 de agosto de 2023
Opinião espontânea
Resposta da Oasisfashion
Good morning,
Thank you for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services.
I am sorry to hear of the issue you have experienced with the rain coat you have purchased, I will be more than happy to investigate this further for you.
Please respond to my request via Trust Pilot and we will be in touch.
Thank you
Fiona
Excellent customer service
Laura B was exceptional in dealing with my query. Outstanding service
12 de agosto de 2023
Opinião espontânea
Resposta da Oasisfashion
Hello Paula,
Thank you for getting in touch and for taking the time to leave your review.
It's lovely to hear that Laura, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it's always great to receive feedback such as your own.
I'll be sure to pass your feedback onto the adviser.
Take care,
Daniel
Gutted
Gutted! I tried some Oasis jeans for the first time. I loved them, shape fit and style was perfect, my new go to for jeans. After 10 months of use the denim has split along the seam. Usually I'd repair myself but as its not a seam separation this is not possible without changing the shape of the jeans. Denim should be a hard wearing fabric... I've other pairs much older that are still going. I'd hoped the almost £50 price tag would buy me some quality but sadly not. Customers services advised that as they are over 6 mths old they can't help me. I'll be looking for a new favourite
9 de agosto de 2023
Opinião espontânea
Resposta da Oasisfashion
Hi Bess
Thank you for taking the time to leave a review on your latest experience. Please be advised that we have a specific timescale that we are able to cater faulty goods which is 6 months from the date showing as delivered.
We remain committed to the best possible service for our customers, and all feedback is taken on board to better improve this.
Thank you and take care
-Stacy
Really gutted
Really gutted
I have waited for a delivery from Oasis since 26/7/23 and still no dress!
Sorted out immediately by Debenhamsand a replacement dress sent
Thank you!
26 de julho de 2023
Opinião espontânea
Resposta da Oasisfashion
UPDATE; Thank you for further details.
An email has been sent on Aug 7th with further details. Please keep an eye on any spam/junk folders just incase this falls into there in error.
Thank you and take care.
-Stacy
- - - - - - - - - - - - - - - - - - - -
Hi Janet, thanks for taking time to leave a review and I'm sorry to hear that you haven't received your order just yet, I can assure you this is not the way things usually go here!
I've sent a private message to you for more info on the order so if you could reply to this with your order number, I'll certainly provide and update on your order.
Looking forward to your reply Janet, speak soon! - Jack
Helpful staff
I contacted customer support regarding a refund and was advised by Jade who was very helpful.
3 de agosto de 2023
Opinião espontânea
Resposta da Oasisfashion
Hi Lisa,
I'm really happy Jade was able to advise you about your refund query. I'll be sure to pass on your positive feedback to her.
Hope you have a lovely day.
Take Care
Hamza
Ameena is a first class credit to Oasis Customer Care
Ameena helped me resolve a very difficult (for me) issue, easily and without any hesitation. I am so glad of her help today, I will definitely shop in Oasis again as a direct result. Warm regards Ameena, from Shirley
1 de agosto de 2023
Opinião espontânea
Resposta da Oasisfashion
Hi,
Positive feedback is always nice to hear. I'm really happy Ameena was able to help resolve an issue for you right away. I'll be sure to pass on your positive feedback to her.
Hope you have a great day.
Take Care
Hamza
I used a £25 gift voucher from Thrift+…
I used a £25 gift voucher from Thrift+ to part pay for an order which I returned as it was too small hoping to then reorder something else with it. I have been told by Oasis TWICE that I am not able to have the £25 back to use for a replacement- they will just keep it and I am out of pocket! Legal?!?
A little update- there was confusion on Oasis part over whether my code was only a discount code ie 25% off when it was a Thrift+ E-gift card worth £25. This has now been resolved and my replacement order has gone in with E-card applied. Many thanks to customer services staff for unravelling it all
1 de agosto de 2023
Opinião espontânea
Resposta da Oasisfashion
Hi Helena, thanks for taking time to leave a review. I've sent a private message to you for more information so please reply with your order number when you can and I can check this for you. Thanks - Jack
Refund from 12th July still not processed for Oasis and can’t contact company!!!
I also returned an item via Evri on 12th July. I have yet to receive a refund or confirmation that a refund is being processed. I have been unable to contact anyone regarding this. Sent an email and it came back as undeliverable!!! I used to love Oasis clothes but after this experience, don’t think I will be using this company again. I’m £75 out of pocket and really unhappy.
23 de julho de 2023
Opinião espontânea
Resposta da Oasisfashion
Good afternoon,
Thank you for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services.
We do ask to allow 15 days for the returns to be received and processed by our warehouse, as you made the return on the 12th July if you have not received notification of or your refund by the 27th July please do get in touch. You can do this in a number of ways including email, facebok and apple message, I have included the link for you below:
https://www.oasisfashion.com/pages/informational/returns
Take care,
Fiona
Wonderful 5 star customer service from…
Wonderful 5 star customer service from Jade Amber and all the team. Very quick response to helping with my unlimited delivery and gift vouchers. Thankyou so much for all your help; it was very much appreciated
21 de julho de 2023
Opinião espontânea
Resposta da Oasisfashion
Hi Lisie,
Positive feedback is always nice to hear. I'm really happy Jade was able to provide you with a wonderful Customer Service experience. I'll be sure to pass on your positive feedback to her.
Hope you have a great day.
Take Care
Hamza
Great quality of the dresses
1 de julho de 2023
Opinião espontânea
Resposta da Oasisfashion
Hi Grace
Thank you so much for this review. It's wonderful to hear you find our dresses to be of great quality. Your feedback is much appreciated.
Have a lovely day - Dean
The refund policy for Oasis is terrible
The refund policy for Oasis is terrible. I returned my items on the 27th June 2023 by using the 48 hour return service that I was deducted £2 for. This seems to be pointless as I didn’t receive an acknowledgment of the return until the 8th July and no refund until the 13th July. This is far too slow and stressful. There seems to be no contact details to check what is happening, the only comfort I had that my refund was received before the 8th July was via the postal tracking service, thank goodness.
I will now have to pay nearly £300 on my credit card at the end of the month as the refund is credited to the following month, thank you Oasis for this! I will never buy from the Boohoo group again as I’ve had similar experiences with other brands they have purchased. There are other retailers out there that don’t hold onto your money for 2 weeks after returning the clothing, I’ll be buying from them instead.
An interesting response from Oasis, but I had an email stating it would take up to 4 days to check my return on the 8th July. I received an email late on the 12th July to say my refund was being processed. So it did not take 7 days for the processing, it took 1 day. The rest of the time was all Oasis.
13 de julho de 2023
Opinião espontânea
Resposta da Oasisfashion
Good morning,
Thank you for taking the time to leave you a review regarding the returns and refunds process.
From the date you return your order, it can take up to 15 days for this to arrive back at the warehouse and a further 7 days for a refund to be processed back onto your card. Once the refund is issued, we do not have any control over how long this takes to go back onto your card.
As you returned on the 27th June and your refunds were issued on the 8th July, they were issued well within the returns timeframe.
I understand you will be shopping with other retailers, but I hope you will give us another chance in the future.
Take care,
Amelia
Great service
Fantastic customer service from Danny. He responded promptly to my enquiry and things got sorted within 3 days. He communicated quickly and succinctly and it was a pleasure to deal with someone who knew what they were doing. Thank you Danny
10 de julho de 2023
Opinião espontânea
Resposta da Oasisfashion
Hi Beryl
Thank you so much for this great review. It's fantastic to hear Danny was prompt in handling your query and got it sorted for you. I will definitely pass your thanks on for you.
Have a lovely day - Dean
I returned a number of items via Evri…
I returned a number of items via Evri on Sunday 2nd July. I have yet to receive a refund or confirmation that a refund is being processed. I have been unable to contact anyone regarding this. Very disappointing.
13 de julho de 2023
Opinião espontânea
Resposta da Oasisfashion
Hi there
Thank you for this review. As per our returns policy, due to the volume of returns we receive, we ask to allow 15 days from the date of posting any return for it to reach our warehouse and be refunded by our returns team. An email confirming this refund will only be sent once the return is processed.
We have various contact avenues available and these all found under our "FAQ" page here:
https://www.oasisfashion.com/pages/informational/FAQ
If a refund hasn't been received by the 17th July, please let our customer service team know and they'll be happy to help with this.
Thanks - Dean
Not refunded for all returned items
I returned 11 items of clothing to Oasis, but they only refunded me for 10. By the time I noticed the error, they claimed it was too late and they couldn't refund me for the final item. This was THEIR error, yet they've suddenly imposed a time limit (not mentioned anywhere) for me to spot the error and raise with them? I've always been a huge fan of Oasis clothes but I won't be buying any more from them now if I can't trust their returns process.
11 de julho de 2023
Opinião espontânea
Resposta da Oasisfashion
Update: Thank you for sending this over. I've had a look at the order and can see the return in question was refunded over 2 months ago and this would be considered a significant amount. On this occasion as a gesture of goodwill, I've gone ahead and refunded the item you have advised was also returned and this should show on your account by the 20th July. Issues with refunds on returns are definitely not a regular occurrence but should there be an issue on a future order, please do let us know as soon as possible and we'll be able to get this sorted for you straight away.
Have a great day - Dean
--------------
Hi there,
Thank you for taking the time to leave this review, I'm sorry to hear there has been an issue with a refund on your return, I can definitely look into this for you.
If there is an issue with a refund on a return, we ask to be made aware of this within 14 days as this allows us time to review any returns footage and investigate the missing return claim. So I can advise further on this, please can you respond to the message I have sent through TrustPilot with your order details?
Speak soon -Dean
I returned a parcel a week ago
I returned a parcel a week ago, still I haven’t heard anything back from these people, no email, no refund yet.
On Evri website the parcel showed as returned on the 5th of July.
I tried to reach the customer service via email provided on internet, absolutely awful. Terrible experience.
2 de julho de 2023
Opinião espontânea
Resposta da Oasisfashion
Update -
Good morning Vale,
Thank you for providing me with your order number, I have taken a look into this and I can see that a refund of £30.09 has been processed and is currently pending, this will reflect in your account no later than the 19th July.
Take care,
Fiona
*******************************************************************************************************************
Hello Vale,
Thanks for taking the time to leave this review, it can take up to 15 days for a returns to be received, processed and refunded by the warehouse.
If you end up waiting longer this this for the refund to come though, I would love to assist you further, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.
Thanks
Samantha
Still no refund
I returned a package and still have not received a refund. I have received no email confirming - return only on the tracking. I have attempted to contact Oasis using the email address but it keeps bouncing back saying there are temporary issues. There is no other way to contact them, how ridiculous. I will be speaking with my credit card company.
7 de julho de 2023
Opinião espontânea
Resposta da Oasisfashion
Update:
Thanks for getting back to me, I've taken a look into your order and good news, I can see that £248.16 is currently processing to be refunded back to you for the return, the refund should clear back to be sent back to you no later than the 14th of July.
If there's anything else I can help you with today please don't hesitate to reach back out.
Thanks
Samantha
Hello Libby,
Thanks for taking the time to leave this review, I'm sorry your return has yet to be refunded back to you and you're having issues in sending an email.
I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.
Thanks
Samantha
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