Obaby Opiniões 

Resposta da Obaby

Há 18 horas

Thank you so much for your wonderful 5-star review, John!

We are delighted to hear about your positive experience with our Customer Services team. Providing prompt, helpful, and friendly support is something we pride ourselves on, so it's fantastic to know that your enquiry was handled quickly and efficiently.

Your kind words mean a great deal to us, and we will be sure to share your feedback with the team. Knowing that Obaby will be the first name you think of in the future is the highest compliment we could receive.

Thank you once again for taking the time to leave such a thoughtful review and for choosing Obaby.

Resposta da Obaby

Há 3 dias

Thank you so much for your wonderful 5-star review!

We're delighted to hear that your order arrived on time and that you had such a positive experience with our Customer Service team. Providing excellent products and support to our customers is something we take great pride in, so it's fantastic to know we met your expectations.

Thank you for your recommendation – it truly means a lot to us. We hope you enjoy your purchase, and if we can assist you with anything in the future, please don't hesitate to get in touch.

Resposta da Obaby

Há 3 dias

Thank you for your feedback. We are sorry to hear that you have been disappointed with your experience.

At Obaby, baby safety is our number one priority, and we take all safety concerns extremely seriously. After reviewing the information provided, we offered to supply replacement parts free of charge as a gesture of goodwill to resolve the issue and ensure the crib could continue to be used safely.

We appreciate your feedback and remain happy to assist should you wish to accept our offer of the replacement parts.

Resposta da Obaby

Há 7 dias

Thank you so much for your wonderful 5-star review!

We're delighted to hear that, despite the initial issue, our Customer Services team was able to resolve everything quickly for you. We'll be sure to pass your kind words on to Vicky, who will be thrilled to know that her prompt support and understanding made a positive difference, especially with your little one due to arrive so soon.

We sincerely apologise that your original bedside crib wasn't perfect, but we're pleased we could get a replacement to you promptly.

Thank you for choosing Obaby. We wish you and your growing family all the very best and hope you enjoy making many precious memories with your new arrival.

Resposta da Obaby

29/06/2026

Thank you so much for your fantastic 5-star review!

We're sorry to hear there was initially an issue with your mattress delivery, but we're delighted that our team was able to keep you informed and help get everything resolved quickly. Providing prompt, friendly support is something we take great pride in, so it's wonderful to hear that your experience reflected this.

We'll be sure to pass your kind comments on to the member of our Customer Care team who assisted you. We hope you and your little one enjoy your new cot bed, and thank you again for taking the time to share your experience with us!

Resposta da Obaby

26/06/2026

We're sorry to hear about your experience. However, we believe this review has been posted on the wrong business.

We are a baby furniture company and do not sell croquet bags or any similar products. We have been unable to locate any order matching the details you've described.

We'd be grateful if you could check the retailer you purchased from and, if this review was intended for another company, kindly remove it from our page.

Thank you.

Resposta da Obaby

1/06/2026

Thank you for your 5-star review! We're sorry that your product arrived damaged, but we're delighted to hear that our customer service team was able to respond quickly and arrange a replacement for you. Providing prompt and helpful support is very important to us, and we're pleased we could resolve the issue. Thank you for your patience and for taking the time to share your experience.

Resposta da Obaby

1/06/2026

Thank you for taking the time to leave us a review and for choosing the Stamford Mini Cot Bed.

We're delighted to hear that you found our website easy to navigate and that our support team, particularly Tammy and Vicky, were able to assist you quickly throughout the process.

We sincerely apologise for the issues you experienced with the dispatch and delivery of your order. We understand how frustrating it must have been to receive incorrect items and to have to contact us multiple times. Your feedback is valuable, and we will share it with our logistics team as we continually work to improve our processes and prevent similar issues from occurring in the future.

Thank you for your patience and understanding, and we hope you enjoy your cot bed for years to come.

Resposta da Obaby

1/06/2026

Thank you so much for your 5-star review!

We're sorry to hear that you experienced an issue with your cot, but we're delighted that our team was able to resolve it quickly for you. Providing prompt, friendly, and efficient support is something we take great pride in, so it's wonderful to hear that your replacement part was delivered so swiftly, especially following a bank holiday weekend.

Thank you for taking the time to share your experience. We truly appreciate your kind words and your support.

Resposta da Obaby

7/05/2026

Thank you so much for your wonderful review and kind words. We’re delighted to hear that you had such a positive experience with both our team and our products.

Providing friendly, knowledgeable service and helping our customers find exactly what they need is something we truly pride ourselves on, so your feedback means a great deal to us.

It has been a pleasure doing business with you, and we look forward to welcoming you back again in the future!

Resposta da Obaby

6/05/2026

We’re really sorry to hear about your experience and the issues you’ve described with your changing unit — this is not the standard we aim to provide.

We’ve carefully checked our emails and social media channels but haven’t been able to locate any previous contact from you regarding this matter, which is certainly not the experience we want any customer to have when trying to reach us.

That said, we’re glad to see that you’ve now been in touch with our customer service team. They are actively looking into your case and working hard to resolve this for you as quickly as possible.

We truly appreciate you bringing this to our attention and for your patience while we work towards a solution.

Resposta da Obaby

7/05/2026

We’re sorry to hear about your experience and appreciate your feedback.

After reviewing the details provided, we have only been able to locate one changing unit associated with your order information. We completely appreciate, however, that receiving a faulty part is not acceptable, and we sincerely hope the spare parts that have now been dispatched resolve the issue for you as quickly as possible.

Regarding the concern raised about hair on the products, all items are checked prior to dispatch and photographs are taken before sending. We have reviewed the images available to us and this was not visible at the time of packing, so unfortunately we are unable to comment further on this point.

We do apologise for the inconvenience caused and appreciate you bringing this to our attention.

Resposta da Obaby

17/04/2026

Thank you for your review.

We’re really pleased to hear that the mini cot bed is a great fit for your space and that your little one is comfortable. We’re sorry to hear about the issue with the headboards being noisy, as we understand how disruptive that can be during the night.

This doesn’t sound like the experience we’d expect, and we’d like to look into this for you. Please could you contact our customer care team at support@obaby.freshdesk.com with your order details and a brief description of the issue. If possible, a short video showing the movement or noise would be very helpful.

We look forward to resolving this for you.

Resposta da Obaby

26/03/2026

Thank you so much for your incredibly kind and thoughtful review—it truly means the world to us.

We’re absolutely delighted to hear that your experience with Obaby has been such a positive one, especially at such an important and exciting time in your life. Finding the perfect electric rocking chair for you and your little one is so important, and we’re so pleased we could help make that journey easier and more reassuring.

Tammy and Sarah will be over the moon to hear your lovely words. They genuinely care about every customer they support, so it’s wonderful to know their patience, communication, and dedication made you feel understood and well looked after. We’ll be sure to pass on your heartfelt thanks to them.

Wishing you all the very best for the arrival of your baby next month—we hope your new chair brings you comfort, support, and many special moments ahead. Thank you again for your recommendation, it really does mean so much to us.

Resposta da Obaby

17/03/2026

Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience with the changing unit and cot, as this certainly isn’t the standard we aim to provide.

Unfortunately, we’ve been unable to locate any order details matching this review, so we’re unable to investigate this further at the moment. We’d really like the opportunity to look into this for you and help resolve the issues you’ve described.

Please could you contact us directly at support@obaby.freshdesk.com
with your order details? Our team will be more than happy to assist and work towards a suitable solution.

Kind regards,
The Obaby Team

Resposta da Obaby

10/03/2026

Thank you so much for your wonderful review! ⭐

We’re absolutely delighted to hear how much you love your Obaby mini cot and boucle chair. It’s great to know they were easy to build and that everything—from your first purchase at the baby show to your later order through Argos—arrived smoothly and with the support you needed from our customer service team.

It’s especially lovely to hear that your little one is sleeping so well in her cot and enjoying the transition into her own room. Knowing our products can play a small part in those special milestones means the world to us. And the image of rocking your daughter to sleep in the boucle chair is exactly the kind of precious moment we hope our furniture helps create.

We’re thrilled your in-laws are thinking of getting the same setup for their home too—that’s the best compliment we could ask for!

Thank you again for your kind words and for choosing Obaby to be part of these early memories with your daughter. 💛

Resposta da Obaby

11/02/2026

Thank you so much for your incredible 5⭐️ review!
We’re truly delighted to hear how highly you rate the quality of our furniture and that you choose Obaby time and time again for your children — that really means the world to us. It’s also wonderful to know our customer service team has been helpful and that you’re blown away by the Stamford range.
Thank you for your continued support and for being part of the Obaby family 💛

Resposta da Obaby

11/02/2026

Thank you so much for your lovely 5⭐️ review!
We’re honoured that you’ve chosen Obaby again for your growing family. It’s wonderful to hear you loved the Stamford set first time round and that the Orla has made your nursery look so beautiful this time too.
Thank you for your recommendation and for continuing to trust Obaby for such special moments 💛

Resposta da Obaby

Actualizada a 23/02/2026

We’re very sorry to read about your experience and the stress this situation has caused, especially at such an important time.

For clarity, your order was placed with the retailer, Oliver’s Baby Care, rather than directly with us at Obaby. As the retailer, they are responsible for managing the customer order, including providing delivery updates and communicating with you directly. While we do support our retail partners with fulfilment, we are limited in what information we can discuss with customers where the purchase agreement sits with the retailer, and we are also unable to comment on retailer arrangements directly.

We would also like to clarify that we did not advise cancelling your order; however, alternative purchasing options may have been discussed in the context of trying to help resolve the situation as quickly as possible.

We completely understand how frustrating conflicting information can be and sincerely apologise for any confusion caused. If there is anything further we can do to assist alongside your retailer, please do feel free to contact us directly.

Resposta da Obaby

2/02/2026

Thank you so much for taking the time to leave such a wonderful review.

We’re really sorry to hear about the issues you experienced with the delivery, but we’re so pleased we were able to get everything resolved quickly for you. Providing helpful, proactive support — with real people at the other end — is something we truly value, so your feedback means a great deal to us.

I’ll be sure to pass on your kind words to Tammy, who will be delighted to hear how much her support was appreciated.

Thank you again for choosing Obaby, and for your patience and understanding throughout. If we can help with anything in the future, please don’t hesitate to get in touch.