What a great experience to find a company actually giving customer support at a level not found in the last decade or so. I e-mailed last night with a query, they replied first thing this morning t... Ver mais
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Leia as opiniões dos outros
The bracket needed to attach to the back of the shelf, to hang it on the wall leaves a 5mm gap at the top of the the unit, whilst the bottom of the shelf is flush with the wall. Makes it look like the... Ver mais
Got a next to me crib as a gift, looked lovely had a small rip in the side of bed contacted via email a lovely women called Vicky got back to me very promptly I explained my baby was due any day, Vick... Ver mais
A empresa respondeu
I ordered a cot bed from Argos, which was supposed to include a mattress. The cot bed arrived, but the mattress was missing. I contacted Argos, who then informed Obaby. A very pleasant lady from Obaby... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Award-winning nursery furniture, lovingly made by our family — for yours.
Informações de contacto
Cleatham Road, DN21 4JR, Kirton Lindsey, Reino Unido
- 01652 641491
- https://obaby.freshdesk.com/support/tickets/new
- www.obaby.co.uk
4,0
Bom
637 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 88% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Great customer service
Great customer service! I couldnt believe how helpful they were in replacing the height adjustment part i had lost. Thank you so much x
28 de janeiro de 2026
Opinião espontânea
Resposta da Obaby
Thanks so much for the lovely review! ⭐️
We’re really glad we could help get the height adjustment part sorted for you. Customer service like this is exactly what we aim for, so it means a lot to hear your kind words. Thanks again for taking the time to leave a review — enjoy! 😊
Excellent service by customer agent…
Excellent service by customer agent Tammy really appreciate how fast and promt she reacted too my email. Was missing parts from my maya baby changing unit support was top quality.
22 de janeiro de 2026
Opinião espontânea
Resposta da Obaby
Thank you so much for your fantastic 5-star review ⭐️
We’re delighted to hear that Tammy was able to help you so quickly and efficiently. Providing prompt, high-quality support is really important to us, and we’ll be sure to pass your kind words on to her.
We’re glad the missing parts for your Maya baby changing unit were resolved smoothly — thank you for your patience and for taking the time to share your experience.
Quick reply and resolution to the issue…
Quick reply and resolution to the issue Product is excellent
16 de janeiro de 2026
Opinião espontânea
Resposta da Obaby
Thank you so much for your 5-star review! We’re really pleased to hear you were happy with the quick response and resolution, and that you’re loving the product. Your feedback means a lot to us, and we truly appreciate you taking the time to share it. 😊
Fantastic customer service!
Fantastic customer service!
Even as a second-life owner of an Obaby Crib, when I reached out to customer support they were incredibly helpful and friendly :) Even with me messaging over the Christmas/New Year period, they were responsive with replies.
I was missing most of the screws/parts to turn our bed from a crib to toddler bed - previous owner had misplaced them unfortunately, as they never used it as a toddler bed. I reached out to the Obaby customer service team, and they offered me the option to order the parts direct.
Thanks again + hats off to a company supporting second life usage of their products!
9 de janeiro de 2026
Opinião espontânea
Resposta da Obaby
Thank you so much for taking the time to leave such a lovely review ⭐⭐⭐⭐⭐
We’re really pleased to hear that our customer service team was able to help you, even over the busy Christmas and New Year period. Supporting second-life use of our products is something we truly value, so it’s great to know we could assist you in sourcing the parts needed to convert your crib into a toddler bed.
Thank you again for your kind words and for choosing Obaby — we hope the bed continues to serve your family well for years to come 😊
Had to get refund through chargeback
I’m disappointed with my experience buying from Obaby.
Bought the electric Madison swivel nursing chair at The Baby Show on 25th Oct after trialling the display model. Had to chase delivery and eventually it arrived on 7th Nov.
On delivery, the chair was not as described. The back cushion was visibly lopsided with uneven padding and didn't match the exhibition model or Obaby's website images. I sent photos and videos when I raised this immediately and requested a refund.
Obaby disputed the issue, suggesting the chair would “puff out over time”, and said a refund would only be considered after an internal inspection. They also tried to apply a £30 collection fee unless they considered it was a manufacturing fault, describing this as a “goodwill” return.
The chair was collected on 15th Nov, but no refund was issued. Two weeks later I was told the statutory refund period had not started because they hadn't “agreed” a refund. In the end, I had to recover the money through a chargeback on my credit card.
While another item in the same order was fine, the handling of the chair return and refund was unnecessarily difficult and heavily process-driven. Basically I wouldn’t recommend buying from Obaby if something goes wrong.
25 de outubro de 2025
Opinião espontânea
Resposta da Obaby
Thank you for taking the time to leave your review. We’re sorry to hear that you were disappointed with your experience.
When the chair was first reported, we explained that due to the way the Madison chair is packaged and the nature of the foam cushions, it can take some time for the padding to fully expand once removed from the box. This information was shared to explain the appearance seen on delivery. However, we understand that you were unhappy with this explanation and requested a refund from the outset.
We arranged collection of the chair and explained that, in line with our terms and conditions, there is usually a £30 collection fee if an item is inspected and deemed not to be faulty. This was communicated in advance. That said, we did not deduct this fee and proceeded with actioning the refund in full once the chair was returned.
We’re sorry you feel a chargeback was necessary, as this was not required in this case and the refund was already being processed through the correct channels.
We regret that you felt the need to leave a 1-star review. Throughout the process, we responded promptly, remained proactive in our communication, and tried to resolve the matter while clearly explaining why the foam was not fully expanded immediately out of the box.
We appreciate your feedback and are sorry that this experience did not meet your expectations.
Helpful customer service
Tammy at customer service was so helpful with ordering some replacement screws on a cot bed we had bought a few years ago. Tammy kept us updated on when the parts would be shipped and responded really quickly to queries.
Thanks for your help!
25 de novembro de 2025
Opinião espontânea
Resposta da Obaby
Thank you so much for taking the time to leave such a lovely 5-star review! We’re delighted to hear that Tammy was able to help you with the replacement screws for your cot bed and keep you updated throughout the process. We’ll be sure to pass on your kind words to her. If you ever need any further assistance, please don’t hesitate to get in touch. Thanks again for choosing us!
Great customer service
Great customer service, reacted and resolved an issue with our order within a couple of days. Friendly and responsive staff on the phone and via email. Wouldn't hesitate to order again from Obaby 5 ⭐.
8 de dezembro de 2025
Opinião espontânea
Resposta da Obaby
Thank you very much for your 5-star review! We’re so pleased to hear that our team was able to resolve the issue with your order quickly and that you found our staff friendly and responsive both on the phone and via email. Your kind words mean a lot to us, and we really appreciate your recommendation. We look forward to welcoming you back to Obaby in the future!
Obaby Madison - Oatmeal
Love it!
Easy to put together, very very comfy and looks lovely
Ordered on Sunday and arrived on Wednesday, delivery company were great too, kept me informed of when they would be arriving
12 de novembro de 2025
Opinião espontânea
Resposta da Obaby
Thank you so much for your 5-star review! 💛
We’re delighted to hear that you love your Madison chair in Oatmeal and found it easy to assemble, comfy, and beautifully styled. It’s also great to know that delivery went smoothly and you were kept well informed — that’s exactly the experience we aim for!
We really appreciate you taking the time to share your feedback and hope you enjoy many relaxing moments in your new chair. ✨
Refunded the item so I can’t comment on…
Refunded the item so I can’t comment on that, but the customer service was great they was quick with there email response and was very helpful!
10 de novembro de 2025
Opinião espontânea
Resposta da Obaby
Thank you so much for your 5-star review! ⭐
We’re really glad to hear you were pleased with our customer service and that our team could assist you quickly and helpfully. Even though the item wasn’t right for you this time, we truly appreciate your kind feedback and hope to welcome you back in the future! 💛
Obaby responded fast to my request for…
Obaby responded fast to my request for a replacement part of cot and extremely satisfied with there customer service.
6 de novembro de 2025
Opinião espontânea
Resposta da Obaby
Thank you so much for your 5-star review! ⭐
We’re delighted to hear that you were happy with how quickly we were able to help and that our customer service left you extremely satisfied. Providing fast, supportive aftercare is really important to us, so your feedback means a lot.
If you need anything at all in the future, we’re always here to help! 🧡
We have been shopping with this company…
We have been shopping with this company since our first grandchild and can’t recommend enough
The newest range we just got is the orla range and it’s absolutely stunning , easy to build , fantastic quality and highly recommend
29 de outubro de 2025
Opinião espontânea
Resposta da Obaby
Thank you so much for your lovely 5-star review! 🌟
It means the world to us that you’ve chosen to shop with us since your first grandchild — your continued support and trust truly don’t go unnoticed.
We’re delighted to hear you’re loving the Orla range! Knowing you found it stunning, easy to build, and great quality is exactly what we love to hear. Thank you for recommending us so highly — it’s families like yours that make what we do so special. 💛
We first brought obaby furniture for…
We first brought obaby furniture for our son who’s now 3 years old and expecting baby number 2 any day we have just brought another set “orla” collection - the most beautiful pieces and the finishing look is just something else , we wouldn’t get our furniture anywhere else
30 de outubro de 2025
Opinião espontânea
Resposta da Obaby
Thank you so much for your wonderful 5-star review! 🌟
It’s incredibly special to hear that you chose our furniture again for baby number two — congratulations, how exciting!
We’re thrilled that you love the Orla collection just as much as your first set. Knowing that the quality and finish continue to impress means the world to us, and we’re honoured to be a part of your growing family’s journey.
Your loyalty and trust in our furniture truly mean everything — thank you for choosing us again. Wishing you all the best as you welcome your newest little one! 🤍👶✨
baby cot- very pleased
the product ( baby cot) was as advertised on line and we are very happy with it. When it arrived there was a small hole in the packaging which i did not notice until i unpacked the cot and found a damaged panel. I contacted Argos who were Great !. Sent a replacement part and all is now well and awaiting it's new occupant. :-)
3 de outubro de 2025
Opinião espontânea
Resposta da Obaby
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your new cot and that everything was quickly resolved. We hope your little one enjoys their new cot — congratulations and best wishes for this exciting new chapter! 🌟👶
Customer service was great
Customer service was great, particularly Vicky. Really quick replies, gave all the required information, offered extra support, and just had all the answers and solved my issues without any hassle. My nursing recliner is also fantastic - love it. Thank you!
29 de setembro de 2025
Opinião espontânea
Resposta da Obaby
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a great experience with Vicky — she’ll be so happy to know her support made a difference. We’re also delighted that you love your nursing recliner. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your feedback. 💛
Full-size Maya cot bed
We got a full-size Maya cot bed. The bed looks just like the picture, but there was a pretty strong paint smell when we first unpacked it. We asked customer service what kind of paint was used for the bed and received a reply recommending that we air the bed for a week before use — without directly answering our question about the paint. Only after we followed up further did they claim that the paint is VOC-free (with no proof or supporting information, just a claim). The paint smell lasted for more than a week, and since we received the bed after our baby was born, we had no choice but to use it right away. Given the back-and-forth, their credibility regarding this claim feels questionable. There was also a small crack on the rail, probably damaged during delivery, but it didn't affect the assembly of the bed so we did not return it.
6 de outubro de 2025
Opinião espontânea
Resposta da Obaby
Thank you for taking the time to share your feedback. We’re pleased to hear that you’re happy with the look of your Maya Cot Bed, but we’re sorry to learn of your concerns regarding the paint and delivery experience.
We’d like to reassure you that all of our paints and finishes are completely VOC and toxin-free, ensuring they are safe for babies and young children. This information was also provided by our Customer Service Team when you contacted us.
While we do not supply individual testing certificates due to GDPR restrictions, please rest assured that we take children’s safety extremely seriously and only use fully tested, certified, and compliant materials in all of our products.
We appreciate your understanding and value your feedback as it helps us continue to improve both our products and communication.
Poor furniture quality, extremely poor customer service
Poor furniture quality, which dangerously collapsed after 8 months of use just inches from my 13-month-old baby. Obaby customer services were unhelpful and accusatorial, pointing out that I shouldn’t have used their factory-provided fixings if they were not up to standard. They also accused me of making additional holes, which is untrue. I provided photographic evidence of the issues and they declined to provide a replacement item or replacement parts.
I would not recommend buying anything from Obaby simply based on their poor customer service.
Update: as per Obaby’s responses “ it is clear that additional holes have been made to the unit” - as mentioned this is in an incorrect accusation as there is no benefit for additional holes to be made; the instructions were followed verbatim.
Update: as per Obaby’s response - “You requested a replacement unit” - I requested replacement parts or a replacement unit, however replacement parts were offered at a cost even though the product was not fit for purpose, despite the claims that it was vigorously tested.
Furniture sometimes malfunction and decent customer service would be to accept this is the case ant times and provide a solution. The incorrect accusations from Obaby have resulted in this review.
I’m surprised at the poor quality customer service and will not be ordering from Obaby again, and suggest others think before ordering from them.
26 de setembro de 2025
Opinião espontânea
Resposta da Obaby
Thank you for your email and for sharing your concerns. We are sorry to hear of the difficulties you have experienced.
We would like to reassure you that all of our products are rigorously tested to the highest safety and quality standards. The product in question, the changing unit, has been tested and certified in accordance with the following standards:
BS EN 12221-1:2008+A1:2013
FIRA FRQG C001:2021
FIRA/FRQG C004:2016 + A1:2017
The most recent testing was completed in June 2024, and all results confirmed compliance with current safety requirements.
From the images provided to our team, it is clear that additional holes have been made to the unit and that it has not been constructed in accordance with the instruction manual. Our furniture is supplied with all of the fittings required for safe assembly, and when assembly instructions are not followed, the warranty no longer applies.
You requested a replacement unit; however, under our warranty terms and conditions, we are only able to replace parts where there is a proven manufacturing or product fault. A full unit replacement is not covered. In line with this, we offered to raise a quotation for the parts you require at a discounted rate, but we have not yet received a response regarding this offer.
We understand this may not be the outcome you had hoped for, but we remain willing to assist with the supply of discounted replacement parts should you wish to proceed.
Would 100% recommend
Would 100% recommend. Made purchase through Argos but contacted customer support and was very pleased with the help provided.
Also met a few members of the team at Sandown Park and was honestly so impressed. They helped explain different products like the mattress (which is an amazingly designed product) and the cot which I already have.
27 de setembro de 2025
Opinião espontânea
Resposta da Obaby
Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that our customer support team was able to assist you and that you had such a positive experience meeting our team at Sandown Park. It’s great to know you’re enjoying your cot and that you were impressed with our mattress design too. Your recommendation means a lot to us – thank you for taking the time to share your experience! 💛
This is the message I received after…
I have now been contacted from Obaby again to say we deliver to uk mainland but nothing to stop you checking out paying money poor from this company so please be aware of this disappointing
For sure
This is the message I received after placing order and full amount paid very poor costumer service from Obaby Good Morning
Hope you are having a lovely week.
Unfortunately, we have had to cancel your website order as we currently do not ship the Nika 2 Piece Room Set - Grey Wash & White & Pocket Sprung Mattress to BT postcodes. We are super sorry we have had to do this.
Our accounts team will process the refund for you, and this should be back into your bank within 5-7 days.
26 de agosto de 2025
Opinião espontânea
Resposta da Obaby
We’re very sorry for the disappointment and frustration this situation has caused you. We do understand how frustrating it must have been to place an order, make payment, and only then be informed that delivery to your postcode was not possible.
As outlined in our Terms & Conditions, unfortunately, we are unable to deliver directly to BT postcodes. We know this is not ideal and we apologise for any inconvenience caused.
That said, we do work closely with trusted retail partners who are able to deliver to your area. For customers in Northern Ireland, our stock is available through The Pram Centre in Derry. Alternatively, throughout the UK, our products can also be purchased via Wayfair and Very, who are able to deliver to BT postcodes.
We’ll take your feedback on board as we continue to improve our communication to make this clearer at checkout. Thank you for bringing this to our attention.
Cloud Bedside Crib - Solid quality and great value
Ordered the Cloud Bedside Crib online and extremely happy with the purchase. The product is very high quality and very good value for money. The delivery was very quick. This is our second purchase with Obaby and we will not hesitate to shop again and recommend.
8 de agosto de 2025
Opinião espontânea
Resposta da Obaby
Thank you so much for your wonderful review! We’re delighted to hear that you’re extremely happy with your Cloud Bedside Crib and that it’s met your expectations for both quality and value. It’s always a pleasure to welcome returning customers, and we truly appreciate your continued trust in Obaby. We’re also glad your order arrived quickly and smoothly. Your recommendation means the world to us, and we look forward to helping you again in the future!
Disappointed with quality but quick fix by OBABY!
Disappointed with quality but quick fix by OBABY!
Old review>
We’ve been using this mattress for only 3 months with our baby, and it’s already showing a visible depression where the baby lies. Given the short usage time and the light weight of a baby (from 3 to 5.5kg), I expected the mattress to hold its shape much better. Unfortunately, this raises concerns about its durability and support. Not what I would expect for the price, and I wouldn’t recommend it for anyone looking for a high-quality, long-lasting baby mattress.
Update> OBABY customer service was very kind and understanding and replace the matress very quickly. Thanks!
1 de agosto de 2025
Opinião espontânea
Resposta da Obaby
Thank you for taking the time to share your feedback, and we're really sorry to hear you're disappointed with the quality of the mattress. We completely understand your concerns, especially given how important comfort and support are for your little one.
This isn’t the experience we want any of our customers to have, and we’d really appreciate the opportunity to look into this further for you. Please could you email our support team at support@obaby.freshdesk.com with your order details and any relevant photos? We’ll do our best to resolve this as quickly as possible.
Thank you again for bringing this to our attention — we value your feedback and the trust you’ve placed in us.
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