Oceanis Yachting Opiniões 

Resposta da Oceanis Yachting

6/07/2026

Thank you for taking the time to share your feedback. However, we would like to clarify a few points, as some statements in your review may give readers an inaccurate impression of the situation.
The charter company is required to handle security deposits strictly in accordance with the terms of the insurance provider and the regulations of the local port authorities. We consistently follow these requirements, regardless of personal opinions or individual preferences. We kindly ask our guests and skippers to respect these regulations, as they are not determined by our company.
We offered the quickest and most convenient method for paying the security deposit. However, the guests preferred to pay in cash. Under European Union regulations, cash payments above €500 are subject to legal restrictions, and we fully comply with all applicable tax and financial regulations. We understand that this may differ from practices in other countries, but compliance with the law is not optional for us.
Regarding the bed linen, we work with a professional laundry service that provides high-quality linen. We take pride in maintaining high standards while keeping our prices affordable. Our linen is replaced regularly throughout the season, and pillows and duvets are also renewed frequently to ensure our guests' comfort.
We respect that every customer has different expectations and preferences. If our operating procedures and service standards do not meet your expectations, we genuinely believe you may be more comfortable choosing a company whose policies better align with your preferences.
We wish you safe sailing and all the best in your future travels.

Resposta da Oceanis Yachting

6/07/2026

We would like to provide a more accurate account of what happened, as your review does not reflect the events as they occurred.
When a yacht is damaged during a charter, the charter company does not decide how much of the security deposit is retained or determine the cost of repairs. These matters are handled according to the insurance policy, the documented condition of the yacht, and the repair costs.
We clearly remember your charter because the yacht sustained significant damage and several items of equipment were missing at the end of your rental. All damage and missing equipment were documented during the check-out process, recorded in the official checklist, and supported by photographs and video evidence.
After your charter, the yacht was repaired by our authorized service company, which submitted the repair invoice to the insurance company. The security deposit was then processed in accordance with the insurance policy and the applicable procedures. These decisions were based on the documented evidence and established regulations, not on the charter company's personal discretion.
Throughout the charter, we repeatedly advised you to follow the standard check-in, check-out, and yacht operating procedures. Unfortunately, these recommendations were not always followed, which resulted in damage to the yacht. The retention of part of the security deposit was a consequence of that documented damage.
We appreciate that every skipper gains experience over time. We sincerely hope that since this charter you have developed your skills and become more familiar with charter procedures, insurance requirements, and the responsibilities associated with operating a yacht. Following these rules helps protect both the yacht and the crew and significantly reduces the risk of losing a security deposit.
We wish you safe and enjoyable sailing in the future.

Resposta da Oceanis Yachting

6/07/2026

Thank you for sharing your opinion. However, we find it unusual that, according to our records, you were neither a guest on this charter nor listed as a member of the crew.
For this reason, we believe your review does not reflect first-hand experience and may therefore give readers a misleading impression of the actual events.
We believe that honest and genuine feedback is valuable for both customers and businesses. Unfortunately, reviews based on second-hand information do not help anyone make informed decisions.
We choose to treat everyone with respect and believe that honesty, fairness, and kindness always speak louder than negativity.
We wish you all the best and hope you continue to approach others with fairness and goodwill.

Resposta da Oceanis Yachting

6/07/2026

We believe your review is based on incorrect information and gives readers a misleading impression of our company, whether intentionally or unintentionally.
To clarify the facts, our company has never owned or operated a catamaran or a yacht named "Nagia." This statement alone raises serious questions about the accuracy of your review.
We also remember your charter because our team spent approximately four hours during check-in explaining the yacht's systems, including how to handle the sails and operate the anchor windlass. We always take the time to ensure our guests are familiar with the yacht before departure.
Unfortunately, despite this additional assistance, the yacht was returned in very poor condition—both inside and out—and with documented damage exceeding €2,000. As required by the charter agreement and the insurance policy, the damage was assessed, the repair costs were documented, and the insurance company retained part of the security deposit to cover those repairs. This was not a discretionary decision by our company but the standard procedure for documented damage.
We sincerely hope that your experience has helped you gain valuable sailing experience and that on future charters you will follow the yacht operating procedures and return the yacht in good condition. Doing so is the best way to avoid unnecessary damage and ensure the full return of your security deposit.
We wish you safe sailing and all the best in your future voyages.

Resposta da Oceanis Yachting

6/07/2026

We respectfully but firmly disagree with your review, as it does not accurately reflect what occurred during your charter and gives readers a misleading impression of the facts.
At check-out, you were presented with a complete record of the documented damage, including the official check-out checklist, photographs, and video evidence. The condition of the yacht and the damage were fully documented and acknowledged at that time.
The security deposit was retained solely because of the documented damage that occurred during your charter. Under the terms of the charter agreement and the applicable insurance procedures, the charter company has no legal authority to absorb or waive the cost of repairs resulting from damage caused during a charter. Repair costs are determined on the basis of documented evidence, and the security deposit is processed strictly in accordance with the insurance policy and the charter contract. This is a standard procedure applied equally to every customer.
You also chose not to purchase deposit insurance. Many experienced skippers choose this protection specifically because it significantly reduces their financial exposure in the event of accidental damage. It is a widely accepted practice within the charter industry.
Unfortunately, your review omits these important facts and therefore presents an incomplete and misleading account of what happened. We believe it is important that future customers understand that charter companies must operate according to contractual obligations, insurance requirements, and maritime regulations—not according to personal opinions or individual expectations.
We encourage every skipper to treat a charter yacht with the same care they would their own vessel. These yachts represent a significant investment, and respecting operating procedures helps ensure safety, protects the yacht, and avoids unnecessary costs for everyone involved.
We sincerely wish you many enjoyable sailing experiences in the future and hope they are accompanied by professionalism, respect for the yacht, and an appreciation of the responsibilities that come with operating it.

Resposta da Oceanis Yachting

6/07/2026

We were concerned by the condition of the yacht after your charter, which was also noted by both our technical service and cleaning teams.
Based on the documented condition of the vessel and the observed handling during the charter, it appeared that the yacht was operated under conditions and in a manner that were not fully appropriate for its class and the prevailing weather at the time.
For safety reasons, and in order to protect both our vessels and future guests, we assess each charter carefully. Unfortunately, based on this experience, we have decided that we will not be able to offer our yachts for future charters to your party.
We place great importance on responsible yacht handling and adherence to safety procedures, as this is essential for the safety of the crew and the integrity of the vessel.
We wish you all the best in your future sailing experiences.

Resposta da Oceanis Yachting

6/07/2026

It is clear from your review that you have your own opinion about how these situations should be handled. However, a charter company cannot operate according to individual opinions or preferences. We are legally required to follow the procedures established by the insurance company, the charter contract, and the local port authorities. These rules are not optional, and we apply them consistently to every customer.
We would encourage you to become more familiar with these procedures, as well as with the accepted standards of yacht operation and charter responsibilities. Understanding and following these rules helps avoid misunderstandings and unnecessary disputes.
Based on the qualifications and experience presented to us at the time of the charter, it was evident that your practical experience was limited. Every skipper starts somewhere, but experience also comes with accepting responsibility and respecting established procedures rather than challenging them after the fact.
We sincerely hope that, as you gain more experience, you will find that professional skippers rarely encounter these issues because they understand and follow the rules that apply equally to everyone.
We wish you fair winds and safe sailing in the future.

Resposta da Oceanis Yachting

6/07/2026

We remember your crew well, and we genuinely found you and your family to be pleasant people. Throughout your charter, our team made every effort to assist you whenever possible.
However, it is important to clarify that a base manager's role is to provide support in accordance with the charter agreement. Charter companies do not provide concierge or VIP escort services of the kind you expected or requested, and it would be misleading to judge our service based on expectations that were never part of the contract.
All repairs and maintenance were carried out in full compliance with the charter agreement and the established procedures followed by our authorized service providers. The yacht was properly maintained, equipped with all required safety equipment, and held all mandatory safety certificates.
We also recognize that charter practices in Southern Europe differ from those in Scandinavian countries. Over the years, we have welcomed many guests from Scandinavia, and we understand that some procedures may be unfamiliar at first. These differences are simply the result of different regulations, insurance requirements, and charter industry standards—not a lack of service or professionalism.
We hope that with more experience chartering in the Mediterranean and other Southern European waters, you will become more familiar with these procedures and appreciate why they are followed consistently by professional charter companies.
We wish you fair winds and enjoyable sailing in the future.