Office Depot Opiniões 712

I have been a customer of Office Depot for over 20 years, but the customer service over the past eight years has been consistently terrible. Giving them another chance was a mistake.

In February, I placed a $230 order that I never received, yet my card was charged in full. When I contacted customer service to request a refund, I was told the issue was handled. It wasn’t. The invoice still shows the order as “out for delivery.”

I called again and was informed that the previous representative never documented anything—not even the confirmation number they gave me. This level of incompetence and lack of accountability is unacceptable.

Office Depot has completely gone downhill. After this experience, I will never use this company again.
Oh, I forgot to add I called and the one representative hung up on me.

I ordered a box of paper for our office. Like I have done dozens of times over the past 6 years of employment at this particular business. They decided to use Fed Ex and 3 times I get a call from an India help Desk saying our address is invalid. Been here 15 years. When they use a local carrier, no problems. All CSR's are India based too. I cancelled all orders and ordered from Amazon with no problem.

Chain selling office & school supplies, electronics & furniture (most featuring a copy center).
Departments: Office Depot Print & Copy Services
Address: 924 W State Rd 436 #1400, Altamonte Springs, FL 32714
Phone: (407) 389-3234
I wanted to take a moment to express my sincere appreciation for the outstanding Pre TSA support you provided for my family on Saturday, March 28th, 2026, at 10:30 AM. Your professionalism, warmth, and diligence made a meaningful difference for us, and it did not go unnoticed. It reminded me of the kind note I wrote about you back on May 29th, 2023, on Yelp — and your excellence has been consistent over the years. You continue to deliver the kind of service that leaves an impression. I also want to extend kudos to Ashley and to your colleague — the gentleman with the unique name. I do not want to misspell it, but please pass along my thanks. Their support and teamwork contributed to a smooth and positive experience for my family.

I wanted to take a moment to express my sincere gratitude for the exceptional pre-TSA service you provided for my family on Saturday, March 28th, 2026, at 10:30 AM. Your professionalism, attentiveness, and genuine care made what can often be a stressful experience feel seamless and reassuring for all of us.

This is not the first time I have been moved to recognize your outstanding work — I left a glowing review for you on Yelp back on May 29th, 2023, and I am delighted to say that your exceptional standard of service has only continued to impress. It is a testament to your dedication and passion for what you do.

I also want to give a well-deserved shoutout to Ashley and her brother [NAME] both of whom were wonderful and contributed to making our experience truly top-notch. Please pass along my thanks to them as well. You are all part of a genuinely outstanding team.

Thank you again, Glenda, for going beyond for my family. People like you make all the difference, and I hope your leadership and colleagues know what a gem they have in you. We will absolutely be returning, and I will continue to sing your praises to anyone who will listen!
Thanks & Best Regards,
Respectfully Submitted,
Sridhar Rangaswamy ("Sri")
US Trademark: 5030763
US Trademark #SN 98620494:
"Promise Less/Under Promise and Deliver More"
"Excellence is not an act, it is a Habit."
"Honesty is the Best Policy “Be Truthful,Honest and Fair"

I had a wonderful experience at the Sunny Isles Office Depot. The staff was incredibly helpful, professional, and patient. They went out of their way to make sure I found exactly what I needed and made the process quick and easy. It's refreshing to receive such great customer service these days. I will definitely be coming back and highly recommend this location! I can truly rate my shopping experience at 100% Sapphire and her staff gives A+ service every time!

I would give this company a negative zero if that were an option! I order an HP Printer after getting a suggestion from a chat agent. Once I received the printer it was Not WIFI Capable and it doesn’t double print. I was on chat daily for a week and after 5 DAYS I’m called and informed my REFUND WAS CANCELLED!!

On Feb 4th I placed an order for a fabric shaver. There was a specific brand that I wanted, and Amazon was sold out so I thought I would give Office Depot a try. When I placed the order, the estimated delivery date was 02/10. The weekend came and went with no shipping notification, and so I reached out via online chat on 02/10 to get an order update. The "virtual assistant" opened a case for me and "escalated it", meaning I go NO answer and I had to wait for someone to email me. I got a very generic form email back saying they were reaching out to the supplier.This goes on for several days (same email over and over again), so I finally call them. Per the other reviews, the call was VERY difficult due to a major language barrier and I explained that I would like to cancel and they said they cannot cancel, but they can put in a request to cancel. Then I got hung up on. So, I also put in a chat request to cancel. So far, I have received two emails saying they have contacted the outside vendor requesting to cancel, but they will not cancel my order, despite it being two weeks with no shipment. Absolutely RIDICULOUS customer service. Worst I think I have ever encountered.

Do not order anything from them online. Should it arrive damaged, or for any reason needs to be returned, it is not an option. I ordered a keyboard for a Microsoft Surface - my husband already purchased the keyboard so I didn't need it. They will not let me return it unless i go to a store location. Obviously they have very few locations and none near my home or office. No online return option.

Adding to this review. I tried again to contact someone about a return option. Received several emails that they cannot because the product comes from a third party vendor who is not reachable to issue a return. I’m lucky it wasn’t a laptop or something really expensive. Very strange experience but hopefully this will save anyone from placing orders with Office Depot.

Office Depot’s website flat-out lies about returns, claiming online purchases can be returned in store when staff routinely refuse and send customers away. I wasted hours, including a two-hour call, was dumped on an unresponsive contractor (Veyer), and even had a $10 Visa gift card never delivered. Countless other customers report the same thing online—this is deceptive, systemic, and designed to falsely signal easy returns.

Commande de billets de banques fictifs pour du théâtre jamais reçue. Aucune réponse aux réclamations sur le site ni aux mails ni aux courriers même les recommandés. Ne commandez rien sur ce site.

BOUGHT A $500+ OFFICE CHAIR, THEY THEN SAID THAT THEY"CAN'T FIND ME IN THERE SYSTEM FOR SAVINGS" NOW AFTER A FEW MONTHS OF RUN A ROUND OF MORE 20% BACK SAVINGS AND STUFF THE CHAIR IS A "BIG GUY CHAIR RATED A 500 LBS I'M 280LBS, NOW IT'S SWEAKING AND I'M FINDING PARTS OF RUBBER ON MY FLOOR. (IN LESS THE 9 MONTHS) NOT A HAPPY CAMPER

I was so impressed with all of your Customer Service workers LAITH RETTA JESSIE 0263 Miller RD. awesome service each of them. I said they should be rewarded with a dinner card a gas card. They should be put on the recognition board and given up $50 phenomenal employee bonus.
Thank you for your service. Blessings.🙏🏼💃🏾👑

Ordered for next day delivery 1/7/25. Only a Partial Delivery of Items with the only critical delivery not occurring. Delivered K-Cups and did not bother to deliver a ten ream box of paper. Complained and asked for paper to be delivered on Sunday. Nothing. Called again today. Made me "cancel" the order and reorder instead of just freaking delivering the paper. Paper will not be delivered until Thursday. So eight days for next day delivery.

Office Depot posts store hours on their website that are incorrect. For example, several stores in Orlando, FL say they are open until 9 p.m. I had some printing I needed to get done for a client, and the hotel’s computer wasn’t working. Guess what? I showed up at an Orlando store at 8:20 p.m. and the lights are out. Closing time on the window? 7:30 p.m. They really need to get it together. Calling Customer Service is fruitless, as they just don’t care.

Order placed for same day delivery before 11am. Store website stated the order would arrive between 2 and 3pm today. It did not arrive. Customer service was unable to tell me where the order was and stated it was shipped so they could not cancel the order. It was supposed to be delivered by Uber. Now delivery date is 5 days away per Uber delivery text. Website still shows same day delivery. Customer service still did not have the ability to give clear answers about the delay or where my order is. For a $600 purchase in this day and age it does not make sense that there is inconsistent information and no tracking ability for the customer or customer service.

Item was advertised with 3-5 day delivery with 12 in-stock. Ordered item 2 weeks ago and it still has not shipped because of "out of stock". However, if i go to buy it again, it says 3-5 day delivery with 12 available. opened a trouble ticket a week ago, only to be told it's on back-order. Yet, the web site still says 3-5 day delivery with 12 available.

Lied about delivery time, which continued for a week. Finally today they told me it had been delivered, just couldn't tell me where it had been delivered.
Requested refund, not to worry, I'll never darken your doorway again.

I used to shop at Office Depot often, but in the past few years, it’s decreased simply because the prices are not competitive anymore, but I still went there occasionally for convenience. However, they will never see me in there again after what I heard happened with Charlie Kirk. I don’t know what’s wrong with these people, but that was horrible. They won’t see me again. They may as well shut down. I don’t think anyone will have anything to do with them now.

The personalized assistance I received from Cole at the Moreno Valley Office Depot, was great! He went above what would be expected to make sure I was satisfied with my copies order.

No saben lo que es servicio al cliente y no tienen todo lo que ofrecen ex. Impresion en tazas

I had a $45 digital gift card and tried to place an online order. There was a $5 and change difference. I got a confirmation email with this listed. I then got a notice that my credit card was charged the full amount. I called customer service and was assured it would come off when the gift card was applied. THEN my credit card showed 2 pending transactions, one for the $5 one for the full amount. I got a notice it was backordered so I just went ahead and cancelled it.

My credit card pending charge disappeared but they took the gift card balance. It is now $0. I have been on several phone lines, multiple texts, multiple chats from multiple sources, transfers etc for HOURS and for multiple days. I am even getting cut off repeatedly and having to re explain this every time. They all insist it is showing it all went to my credit card. I honestly think they tried to charge me twice but regardless, I have gotten the biggest runaround on the planet with everyone insisting it didn't happen.

Even when I call the gift card line I can pull it up on my transaction history, the transaction is $45 on that day for Office Depot and it is their own gift card only. I do not know why they cannot look this up. The gift card hotline just says "cannot be completed" when I ask for a human, I've tried it for three days now.

As of right now, I still haven't gotten anyone to admit much less fix this issue.