Omlet Opiniões 

1444
•
TrustScore: 3 em 5

3,2

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

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Classificada 3 em 5 estrelas

Produkt bleibt deutlich hinter Erwartungen zurück. Der Aufbau war schon kompliziert, die Tüen sind ziemlich wacklig, weil zweiteilig, und lassen im Rahmen größere Lücken für Marder & Co. Nach wenige... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

J'ai commandé les nouvelles mangeoires. Payer déjà un prix fort. Et on m'envoie un mail pour me dire de les appeler pour confirmer ma commande "pour une vérification". J'étais déjà connu pour... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Very good solid run - I got 3x4 metre £999 Instructions steen ok - although all the numbers on the packaging are diff to the ones in the brochure instructions so that through me They should also... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Their kit may be a bit on the expensive side but it works and is well designed. Latest purchases are the no-spill chicken feeder which is neat, chicken friendly and easy to move indoors at night thus... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de animais de estimação

Escrito pela empresa

We’re Omlet and since 2004 we’ve been rethinking every aspect of keeping and caring for pets. Inspired by the magic when humans and animals connect, we watch, learn and ask so we can invent. Our products will make you wonder: why hasn't it always been done this way?


Informações de contacto

3,2

Aceitável

TrustScore: 3 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 97% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,2

Todas as opiniões

(1444)

91 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Fantastic quality products & brilliant service.

I've ordered quite a few things from Omlet and I have to say that the quality of the items is great designed to last which is important. The walk in runs are fantastic I have one for my ducks & one for my geese, they keep them safe which is extremely important & they are very well made & easy to build I managed to build them myself.I certainly recommend Omlet both on quality and also great service.

15 de novembro de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Excellent service and products

Excellent service and products. After years of continuous buying of wooden hutches with attached runs, I finally splurged out on a huge walk in run with zippi tunnels and attached to another moveable run. It is the best set up for my rabbits to have 24/7 access to their sheltered run and grass. It’s so easy and quick to clean and should last for years and years. A little pricey, but probably cheaper in the long run. Great plastic hideaways that the rabbits love. I am just not keen on the plastic coverings for the runs as there are gaps and rain can still get in, but they’re of good quality.

20 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Company are fantastic

Company are fantastic. There coops and runs are very sturdy and easy to clean. I will be making another large order at the end of the month. Highly recommend them and there customer service is excellent very quick to respond

26 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Omlet Second To None

I buy all my chicken products from Omlet and have found that everything is solid and well-made, easy to assemble ie: coops, runs, covers, and customer service is excellent

20 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

We’ve used Omlet products since 2021…

We’ve used Omlet products since 2021 for our chickens. We have the coop, run, covers, accessories, you name it! We love Omlet, the customer service is best in class, which is a rarity these days.

20 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great product

Great product. Originally bought the single height Zippi run for my two rabbits about 5 years ago, over time added extension panels and have now also added the double height run with platform. My bunnies love it and so do I as I can move it around the garden. I have the full mesh floor as well so nothing can get in, or out.

1 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Omlet excels at making excellent innovative products

I initially purchased peck toys & a caddie feeder from Omlet, these were a big hit with my girls!
This summer I purchased an auto door & the Omlet fencing. These products arrived promptly, well packaged & in recyclable packaging
I am delighted with both the auto door & the new fencing. Brilliant & well made products. Omlet excels at making excellent innovative products.

17 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Wonderful innovative products for cats

I'm a big fan of Omlet's products for cats. I had been admiring their catio for a long time before I purchased last year.

Some of my cats do go out but I now have some FIV cats that need to be indoor only. The purchase of the catio has enabled them to have a better quality of life as they can get fresh air and enjoy the sunshine. A couple of boys loved it so much that some days they refused to come in at bedtime.

It was relatively easy to construct but it did take a little longer than the instructions suggested (but that could be in part due to my friend not wanting to follow the instructions...). Although I managed to put up a partition and construct much of the cat tree by myself, I would advise to have 2 pairs of hands as it is much easier. As it was before the tunnel addition, we did manage to adapt the catio to adjoin my house which wasn't difficult to do.

What I like best about the catio is that it is adaptable in size and that the outdoor cat tree is able to be extended and changed as you want. I will definitely be purchasing further platforms in the future and extending it.

I have also purchased a few other products, namely the Maya beds and a Scratching post. Unfortunately they have now discontinued the scratching post but I managed to stock up on the refills. The scratching post mine enjoy and I like the fact it is refillable, so more sustainable.

The Maya beds I am a big fan of. They have been very popular in my house and have been well used. They also wash well in the event of accidents and when they get dirty. My only request here would be perhaps to sell the inners and covers separately as in the future an inner may need replacing or I would consider buying just covers if I wanted to change the colour of them.

1 de maio de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

All went well

All went well, however I have not actually got the cover yet. What a great shame Omlet have stopped the product5ion of the classic, which was one of their best ever hen houses.

17 de outubro de 2024
Opinião espontânea
logótipo da Omlet

Resposta da Omlet

Hi Chris,

Thank you for taking the time to share your feedback.

Thank you for placing a cover order with us. You have the possibility to track your order on your order tracking page should you need any delivery update. We also remain at your disposal for any question in the meantime.

The Eglu Classic was indeed an excellent coop. If you are looking for a similar type of coop to accommodate a small number of chickens, our Eglu Go and Eglu Go UP models are as qualitative and they will provide the same type of comfort and practicality. They are made from the same type of material, creating a secure environment that is easy to maintain for your chickens.

Don't hesitate to contact us for any further information.

Kind Regards,
Clémence
Team Omlet

Classificada 5 em 5 estrelas

Lots to choose from

Lots to choose from. Great.at website. Easy ordering. Products are high quality as well as being trendy and practical

1 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Purrrfect

Omlet have all the things I need to keep my cats happy both inside and out. The light up scratch post is a hit. The catio is a bigger hit. They love to be out in the fresh air and I have peace of mind that they are safe.

3 de outubro de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Beaucoup trop cher pour le service

J ai un bac à litière pour chat dont la porte ne ferme plus, mais, surtout, dans lequel la doublure proposée s effondré littéralement sur elle même; elle est donc inutilisable. J ai appris, après de longs échanges avec le service client, qu’un cadre existe pour qu’elle tienne debout, mais qu’il n’est fourni que lors de l’achat du bac Maya. Omlet ne peut le fournir séparément. De sorte que la bac à litière et la doublure achetée récemment, me sont totalement inutiles. Ces articles sont donc beaucoup trop cher pour l’usage qui peut être fait de ces articles sur le long terme, les pièces détachées n’étant pas disponibles.

18 de outubro de 2024
Opinião espontânea
logótipo da Omlet

Resposta da Omlet

Bonjour,

Nous vous remercions pour avoir pris le temps de partager votre avis.

Nous sommes navrés de lire votre déception quant à notre qualité de service.

En effet, le meuble Maya existe en deux versions différentes ayant deux objectifs bien distincts : la 'maison' Maya permettant à vos chats de se reposer en toute sérénité, et le 'bac à litière' Maya.

Comme la maison Maya est un endroit de repos pour votre chat, cette dernière ne contient pas les éléments nécessaires pour y attacher la doublure du bac à litière à l'intérieur.

Pourriez-vous nous contacter pour que nous puissions vérifier la nature de l'article que vous avez commandé initialement et vous apporter une solution?

Vous pouvez nous appeler au 04 11 92 12 80 du Lundi au Vendredi de 9h à 17h30 ou nous écrire à l'adresse email suivante : info@omlet.fr.

Nous vous remercions pour votre disponibilité,

Cordialement,
Clémence,
L'Equipe Omlet

Classificada 3 em 5 estrelas

Après un très long délai pour recevoir…

Après un très long délai pour recevoir la porte celle ci se dérègle constamment et se bloque même en mode manuel où elle propose de fermer la porte alors sue celle co est déjà fermée.
En mode horaire l’heure se dérègle constamment.
produit non fiable et cher.
Quant au service après vente quand il n’est pas saturé on ne vous rappelle même pas.
Il ne suffit pas d’excuses, je comprends qu’avec un produit non fiable vous soyez débordés.

Après plusieurs appels, un mail de conseils inutiles j’ai enfin eu une interlocutrice efficace qui m’a dépanné en 2 minutes!!!
Comme quoi: notice mal faite et conseillés incompétent = client insatisfait !

15 de outubro de 2024
Opinião espontânea
logótipo da Omlet

Resposta da Omlet

Bonjour Monsieur Hembise,

Nous vous remercions pour votre retour.

Nous sommes ravis de lire que votre interlocutrice a pu vous aider à dépanner votre porte automatique.

En effet, suite à votre premier appel, nous vous avons envoyé des étapes de dépannage initiales par courriel.

Même si ces étapes peuvent paraître évidentes, elles nous permettent d'effectuer un diagnostic initial et d'identifier la source du problème rencontré.

Nous restons bien entendu à votre disposition par contact téléphonique pour toute assistance complémentaire.

Nous vous remercions pour votre patience,

Cordialement,
Clémence,
L'Equipe Service Client Omlet

Classificada 5 em 5 estrelas

Hanno dei prodotto molto buoni…

Hanno dei prodotti molto buoni dall'altissima qualità. L'unico neo negativo è che non avendo operatori che parlano italiano non riescono a rispondere al telefono e per iscritto a volte si rischia di non capirsi. Ad ogni modo sono molto accomodanti e disponibili ad aiutare nell'ottica che il cliente ha sempre ragione. Quindi consiglio Omlet

14 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Exellent

Fast delivery, quality so good it will probably be the last bed I ever have to buy, can freshen up with a new cover, great idea.

16 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible company

Terrible company, have tried now for two weeks to return my order, ordered rabbit tunnels for my daughter only to be told when they arrive they she doesn’t want them, since then I have tried to return the unopened goods but every single email ( as their phone numbers don’t work) has told me they will arrange collection but not a date and time, so still no returns

9 de setembro de 2024
Opinião espontânea
logótipo da Omlet

Resposta da Omlet

Hi Simon,

Thank you for your review.

We have received a lot of queries by email lately, therefore we had to close our phone lines temporarily, we apologise for the inconvenience caused.

I can see that you contacted us for the first time on Monday the 9th of September, one week ago exactly. We then replied to you on the 12th of September to organise the return with you. In our automatic emails sent immediately after receiving your messages, we inform you that it may indeed take up to 3 working days for us to get back to you at the moment.

I replied to your email with your return details this morning, I hope that you received my response.

Thank you for your patience,

Kind Regards,
Clémence
Team Omlet

Classificada 5 em 5 estrelas

Fantastic indoor cat tree system

I ordered an indoor cat tree. I had problems understanding how to install it, but the customer service team was extremely helpful. I also had to send a few attachments back unopened (they weren't faulty) but again, they were very helpful with organising that and my refund was processed quickly without any hassle. I'd recommend their indoor cat tree system.

2 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

not impressed

I ordered a second dog bed last week with estimated delivery of monday.
The bed and extra cover were stated to be in stock.
The money has left my account but no details of when the bed will be sent out. Cannot get through on the phone. Constant message saying phone lines are closed. I emailed yesterday but it takes 3 days for a reply.
I am definitely not impressed

4 de setembro de 2024
Opinião espontânea
logótipo da Omlet

Resposta da Omlet

Hi,

Thank you for your review.

We had to temporarily close our phone lines as we received an extremely high amount of emails lately, we are very sorry for the inconvenience caused.

I replied to your email with more information and to confirm that your order will be dispatched no later than tomorrow.

Thank you for your patience and we stay at your disposal for any further information.

Kind Regards,
Clémence
Team Omlet

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