They deserve the top spot for providing absolutely appalling service. This company deceives people for its own profit without caring about customer issues; if you have a problem with your television,... Ver mais
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Leia as opiniões dos outros
They are not a genuine service provider, the money paid for the protection cover is a complete waste. I am unable to register a service call because the app is not allowing me to raise the issue, eve... Ver mais
"OneAssist is a complete waste of money. They sold me an 'Accidental Damage' plan but rejected a claim for a screen crack caused by a pet. The agent told me over the phone it's not covered and closed... Ver mais
There is an update below this post which is the reason why i have changed the rating from 1 star to 4 star. Whoever is planning to purchase mobile insurance, please don't go with OneA... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Founded in June 2011 by Fintech industry veterans Gagan Maini and Subrat Pani, OneAssist Consumer Solutions Pvt Ltd is headquartered out of Mumbai, India. Having done extensive research on what worries the New-Age Indian, we realized that over the years we have started getting dependent, albeit unconsciously, on small things. So much so, that we don’t even realize how dependent we are on them, unless they cease to be a part of our daily lives. Most often, it is these smallest things which we usually take for granted, that give us the biggest grief. This helped us zero on those 2 “dependables” which each of us just can’t do without. Our Wallets & Our Mobile Phones. Thus was born OneAssist – A One Stop Assistance Platform which takes care of all the worries, does all the leg-work and assists you by being that Rock solid support that you can bank on Always. But more importantly, we also ensure that YOU always remain in control and never feel Vulnerable about things you are most dependent upon.
Informações de contacto
Estados Unidos da América
- www.oneassist.in
2,0
Mau
669 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
i have a extended warrenty of he Noise…
i have a extended warrenty of he Noise buzz but there is no proper reply on my request.
19 de agosto de 2024
Opinião espontânea
Resposta da Oneassist
Dear Customer, we apologize for any inconvenience you experienced. Please share your registered contact number via this link: https://survey.webengage.com/ws/~1qq44ps. Rest assured, we are committed to addressing your concerns promptly and improving your experience. - Team OneAssist.
They eventually find one or other…
They eventually find one or other reason not to provide compensation. Total waste of money. Not recommended.
15 de agosto de 2024
Opinião espontânea
Resposta da Oneassist
Dear Customer, we apologize for any inconvenience you experienced. Please share your registered contact number via this link: https://survey.webengage.com/ws/~1qq44ps. Rest assured, we are committed to addressing your concerns promptly and improving your experience. - Team OneAssist.
Misguide customer after taking plan
Misguide customer after taking plan
No service from last 12 days
Really disgusting
When call to customer agent they have only answer wait for 24 to 48 hrs
And no more
They don't have company head number
13 de agosto de 2024
Opinião espontânea
Resposta da Oneassist
Dear Customer, we apologize for any inconvenience you experienced. Please share your registered contact number via this link: https://survey.webengage.com/ws/~1qq44ps. Rest assured, we are committed to addressing your concerns promptly and improving your experience. - Team OneAssist.
Service not good and on time from last…
Service not good and on time from last one week I am waiting for solution for my issue but engineer have no time to come for request. Bad experience to choice this service and app. My contact number is 9990802600. You can contact me
21 de junho de 2024
Opinião espontânea
Resposta da Oneassist
Dear Harvinder, service expert visit has been done at your residence. We request you to keep your appliance under observation for 24 working hours and let us know if any issue persist - Team OneAssist.
Company is doing good on email…
Company is doing good on email complaints and work done properly
5 de junho de 2024
Opinião espontânea
Resposta da Oneassist
Dear Customer, we are concerned to see the low rating, However the feedback is shared with the relevant team, do feel free to reach out for any further assistance. -Team OneAssist.
good services
4 de junho de 2024
Opinião espontânea
Resposta da Oneassist
Dear Customer, thank you for taking the time to leave us your feedback - Team OneAssist.
Resposta da Oneassist
Dear Manisha, Thank you for the exceptional rating. We greatly appreciate your feedback. Thank you! - Team OneAssist
Very very thankful for oneassist…
Very very thankful for oneassist services 🙏
My 1399 amount received
So thank you so much 😊😊
31 de maio de 2024
Opinião espontânea
Resposta da Oneassist
Dear Customer, Looks like we have hit the mark for you. Thanks for the perfect rating. - Team OneAssist
Finally resolved the issue
Finally resolved the issue. Overall everything is good . 😊
23 de maio de 2024
Opinião espontânea
Resposta da Oneassist
Dear Prateek, we are glad to know that your issue has been resolved. In case of any future assistance do write back to us - Team OneAssist.
Awesome 👌 excellent experience
Awesome 👌 excellent experience, good service, timely handle
27 de maio de 2024
Opinião espontânea
Resposta da Oneassist
Dear Harjeet, Thank you for choosing us! Your 5-star rating and kind words inspire us to keep delivering excellence. - Team OneAssist.
Must Recommended
Must Recommended, Customer Friendly. First they listen ur prblm and solve immediately.
29 de maio de 2024
Opinião espontânea
Resposta da Oneassist
Dear Customer, Thank you for showering us with a 5-star sparkle! That's what we are here for.We've always got your back whenever needed. - Team OneAssist
Thankyou for repair device ..
Thankyou for repair device ..
Thankyou for sayeeda seikh mam for right guidance
27 de maio de 2024
Opinião espontânea
Resposta da Oneassist
Dear Akram, thank you for motivating us with your kind words. We are thrilled to know that our team assisted you well, providing a wonderful experience. We assure you the same warmth and service whenever you need us - Team OneAssist.
Non-technical staff is there
Non-technical staff is there; they reject claim without any inspection so dont buy that type of rubbish insurance; the issue is different and rejection reason is different. , so salute this type of fraud.
18 de maio de 2024
Opinião espontânea
Resposta da Oneassist
Dear Customer, we are sorry to hear about the issue you are having. We never want our customers to have such an experience. Please provide us with your registered contact number via this link https://survey.webengage.com/ws/~1qq44ps so that our team shall investigate your case and assist you at the earliest- Team OneAssist.
Resposta da Oneassist
Dear Customer, Thank you for choosing us! Your 5-star rating and kind words inspire us to keep delivering excellence. - Team OneAssist.
I am very happy with one assist
13 de abril de 2024
Opinião espontânea
Resposta da Oneassist
Dear Customer, You're welcome! We are glad that you're satisfied with our service. Your trust and reliance are what we strive to earn. We look forward to serving you in future. Thanks for your support! - Team OneAssist
Don't trust whatever these guys promise
There is an update below this post which is the reason why i have changed the rating from 1 star to 4 star.
Whoever is planning to purchase mobile insurance, please don't go with OneAssist .
Go with Samsung care or I care for their phones.
They give a two year coverage
One assist only gives you one year of coverage and they guarantee you ,you can renew after one year.
But when the time comes ,they give you one excuse or another not to renew.
And the complaint agent one Mr Saeed had an explanation..
He was sorry the agent who initiated the plan told me I could renew it.
UPDATE.
One miss Zeba had contacted me after i gave this review, and she did a good job in escalating the issue and giving me a renewal
25 de março de 2024
Opinião espontânea
Resposta da Oneassist
Dear Customer, we are sorry to hear about the issue you are having. We never want our customers to have such an experience. Please provide us with your registered contact number via this link https://survey.webengage.com/ws/~1qq44ps so that our team shall investigate your case and assist you at the earliest- Team OneAssist.
Resposta da Oneassist
Dear Juned, Thank you for showering us with a 5-star sparkle! We're thrilled to have made your experience exceptional. - Team OneAssist
Superlative Services
They excel in delivering exceptional service, prioritizing customer satisfaction, ensuring a positive experience overall.
22 de fevereiro de 2024
Opinião espontânea
Resposta da Oneassist
Dear Mubashir, Thank you for showering us with a 5-star sparkle! We're thrilled to have made your experience exceptional.- Team OneAssist.
MacBook Air Screen Claim not provided
My experience with this company has been extremely negative. I purchased their 2-year Total Protection plan for Accidental & Liquid damage. On February 15th, my MacBook accidentally fell while I was working, resulting in scratches when I opened the lid. I reached out to them to file a claim as the damage was covered under their accidental protection. However, upon filling out their claim form, I began receiving multiple calls from them stating various reasons why my claim was being rejected, including the claim that the accident wasn't caused by an external force. Despite their attempts to deny my claim, I fail to understand how an external force would be involved in such an accident. I have decided not to purchase insurance from them for any of my devices in the future, and I strongly advise others to do the same. Furthermore, I intend to take legal action against their fraudulent practices by filing a case in the consumer court.
17 de fevereiro de 2024
Opinião espontânea
Resposta da Oneassist
Dear Customer, our team tried to contact you, but the call was out of reach. Please let us know the most feasible time to get in touch with you -Team OneAssist.
Good bye recived on 12.02.2024
12 de fevereiro de 2024
Opinião espontânea
Resposta da Oneassist
Dear Reshma, Thank you for showering us with a 5-star sparkle! We're thrilled to have made your experience exceptional.- Team OneAssist.
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