OneSimCard Opiniões 

584
TrustScore: 4 em 5

4,0

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Classificada 3 em 5 estrelas

I'm updating my review after my experience yesterday. I noticed that my data was almost used up, so I went to purchase a new data plan. Unfortunately, OneSIM doesn't allow you to buy a ne... Ver mais

Classificada 5 em 5 estrelas

Great help and support but the website is flaky and often unavailable, and I do not know why. I cannot log into my account yet again, Cloudflare reports a host timeout or in one case when I did get... Ver mais

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Classificada 5 em 5 estrelas

I am giving 5 stars simply because the customer service agents stuck by me for two long trouble shooting sessions when in the end, I discovered that it was MY problem because I had "Do not disturb" cl... Ver mais

Classificada 4 em 5 estrelas

Being able to talk to a live person made it possible for me to load eSIM on my phone. The “live chat” was too slow to be helpful and some incorrect information was provided (IMO). I think the writte... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Operadora de redes móveis
  2. Loja de telemóveis
  3. Loja de dispositivos electrónicos
  4. Operadora de telecomunicações

Informação fornecida por diversas fontes externas

The best international SIM card for world travel. Talk, Text and Data. Save 85% on global roaming in 200+ countries. 100% prepaid, pay as you go service.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

584 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,0

Todas as opiniões

(584)

11 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Works with BofA verification, NOT with Zelle verification

I purchased a mobile number for bank verification. Cost me 100 $ (1 year subscription). Bank of America accepted the number but Zelle payment in the same account rejected the number for verification.

So, works with BofA but does NOT work with Zelle.

You can buy the sim/service if Zelle payment service is NOT needed.

If they make it clear on their website that it does NOT work with Zelle, it will save a lot of disappointment and time. Offering a monthly plan (without having to pay for a whole year) Will help customers try the service and ensure that their needs are met.

Online support is not good as they try to drag it out. It does NOT appear that they are keen on refunding if it does NOT work out.

FAQ has limited info and so it is difficult to fully confirm that it will work for us. For example, I don't recall it saying it does NOT work with Zelle.

You can opt for this service if you are looking for basic verification service with BofA. Zelle or other needs - check before you buy

27 de maio de 2022
Opinião espontânea
logótipo da OneSimCard

Resposta da OneSimCard

Hello Elan,

We have thousands of customers using this service for Bank of America and to call us fraudulent is simply false.

Our customer support is working to solve this issue for you and as there are a lot of variables when having an issue in telecom it can sometimes take some time. Please feel free to respond to the support ticket so we can continue solving this issue for you.

As always, if you have any further issues please ask us and we can help even further.

Thank you,

OneSimCard

Classificada 1 em 5 estrelas

It's definitely not worth it

It's definitely not worth it. Website is not user friendly. The packages are a little more expensive than buying esim locally.
I thought I would optimize time by having just one international sim as I was travelling through many countries, but anytime my package finished, they would start to charge the account INCREDIBLE AMMOUNTS OF MONEY.
I had inserted 120 dollars credit which I was planning to use to buy 2 packages of 5G in 1month. Eventually, after my first package was consumed, they just started to charge my account and in ONE DAY of internet use (no videos, just what app and web) 100 dollars were gone!

I felt very deceived and the customer service was not helpful at all.

3 de maio de 2022
Opinião espontânea
logótipo da OneSimCard

Resposta da OneSimCard

Hello,

We're terribly saddened to hear of your experience with our company. We strive for customers to have a user friendly and positive experience with our service and usually our reviews reflect that.

All of our rates are posted on our website and we have auto-renew options available in all customer accounts that allow your SIM to purchase another data plan as soon as the old one runs out.

If you would like to reach out to our support staff, we can walk you through how to set this up and make sure your data plan doesn't lapse again.

Also, please feel free to reach out to us with any questions you may have in the future.

Thank you,
OneSimCard Support

Classificada 2 em 5 estrelas

Watch out when changing from Telestial to OneSim

After many promptings to upgrade from my old Telestial account to OneSimCard, I did so. But be careful when you do this as OneSim now gives you an Estonian primary number even when I had only a US phone number before. They give you the US number as an add-on to the primary Estonia number. So when you fund the new account, they then later ask you to pay again separately to keep the original US number. You can use the funds on the Estonia number account for minutes & data on both numbers (so they told me), but you can't use that money to pay for keeping your US (original) number. So be careful when funding the new account.
Their online help was prompt but they would not transfer over any of the new account funding I paid for keeping the original US number.
So it is tricky when you only have the account & number for say a US number and they foist the primary Estonian number onto you with the original US number as an adjunct to the Estonian account/number. I didn't think the downgrading of the primary US number is was explained clearly when changing to OneSim, which is disappointing. I have no need for an Estonian phone number, only ever wanting a US one. But obviously it works economically for OneSim to do this.

15 de março de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Customer service is appalling it has…

Customer service is appalling it has taken me over 6 months to be told the reason my sim card does not work in my iPhone 11 pro is because I need a new sim.
To get a new sim they want to charge me $30 as they will not issue a complimentary replacement. This is a standard service in the UK!
I have a large balance on my account because they keep telling me I have to top up the card in order to keep the balance already on it, The minimum of which is $20, even thou there is a global pandemic and no one is travelling. It no top up or lose the money on your account. Why is this not theft?
Then when I try to purchase the replacement sim they tell me I have to buy as a new transaction. I am not able to use any of my money they are holding.
And they will not refund any of the money they have on account if you cancel your account so they hold you to ransom.
These guys are only after taking ur money rather than actually giving a service or looking after their customers. I feel very let down by my experience with this company and as soon as I able to use all of the $130 they have of my hard earned cash I will be cancelling this account. I would not recommend this company to my worst enemy.

1 de janeiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

First real use of two-factor…

First real use of two-factor authentication from my US bank. Code came through extremely quickly. Seamless process and much easier than using a friend as before. Thoroughly recommended for expats everywhere.

12 de novembro de 2021
Opinião espontânea
Classificada 4 em 5 estrelas

So far so good

So far so good. I bought it primarily to get 2fa messages from banks. Excellent network coverage in the Tristate area. Hope it works outside the country too especially in India.

However, the UPS package was damaged like it was dropped in a puddle and stepped over. It was partially open and even wet to touch when I picked it up. The Sim card package was also wet but the SimCard worked great.

5 de julho de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

This sim doesn’t work

I got this sim to travel to Mexico. When I got there, I couldn’t call or text. I had to buy a Mexican sim. I don’t understand why it wouldn’t work, even with the help of the phone vendor in Mexico. I also couldn’t use it with esim, which was the whole purpose of buying this expensive sim-so I didn’t have to use two phones.

17 de junho de 2021
Opinião espontânea
logótipo da OneSimCard

Resposta da OneSimCard

Hello Rachel,

We have looked though our records and we are unable to find any record of you getting in touch with our support. We can see that mobile data was working in Mexico, so the SIM card was working and connecting to a network. However, we do not see any call request signaling or outbound SMS. This is something you would want to contact support for.

We do not have any agents in Mexico, so we do not know who you got assistance from in Mexico, but it wasn't us. As for the eSIM, that will only work in eSIM compatible phones. Again, we do not see any contact from you regarding issues with the eSIM not working or the other SIM not making calls in Mexico.

Please contact our support directly though our website with live chat, or our support request system. You can also reach us at the number found at the foot of the website or in the Contact section.

Thank you,
OneSimCard Support

Classificada 3 em 5 estrelas

Great concept, soso execution

Great concept.

Unluckily Internet is slow and not very reliable.

I use it to get bike and bicycles with rideshares and it takes ages to start one -and you need to be careful that you will be able to end the trip-.

And SMS take a lifetime to arrive, so if you want to use it for the various 2-steps authentications, you might struggle with those institutions that put a time limit to the SMS.

20 de maio de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Landline no offered not a mobile no!

I read the the details on their web ,which clearly says that one europe no will be provided for a charge and one Estonian no come free. But when you try to buy the mobile no , you are offered land line options! not a mobile. When inquired will this land line no work with all the bank , paypal other sms notifications, answer was no warranty, obviously land line is not same as mobile and it will not work , I could not use the esim purchased and it was waste. I tried to contact them for a refund , but they were not interested, its a miss sell, keep out if you can and they are other options

12 de maio de 2021
Opinião espontânea
logótipo da OneSimCard

Resposta da OneSimCard

Hello Waz,

The standard US Call and Text phone numbers that come as a free trial are a type of DID forwarding number. They will not work for verification services, but work fine for voice and text calls from other phones all over the world.

We do offer a special US Number for Bank Verifications that you will see listed in our Personal Extra Number offering. It is also a featured independent product offered on our website (without the need for a SIM). This is a special feature number and has be be added to the service, it is not available on a trial basis. It is most likely that our customer service was referring to that special US Bank Verification number, and you got confused.

We are not able to locate any communications records for the name provided for this review. We encourage you to reach out to our customer service and ask for a manager to review your purchase and communications with our customer service.

Thank you,
OneSimCard Support

Classificada 5 em 5 estrelas

First Class Service

We’ve been using a service cell provider, which has caused us a significant amount of problems to the point of losing money. We discovered OneSimCard by chance; our ability to connect and communicate when travelling within the EU and elsewhere was a motivating factor in our decision to purchase a SIM-Card from OneSimWorld. We were delighted with the high level of customer care we have received from an excellent service agent (Jonathan). This company has surpassed our expectations, and as such, I highly recommend it to both personal and business users.

7 de abril de 2021
Opinião espontânea
Classificada 3 em 5 estrelas

The product overall is not had

The product overall is not had, but the information on the website isn't detailed enough and lack transparency. It takes a while to gather the facts.

29 de março de 2021
Opinião espontânea

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