OneSimCard Opiniões 

584
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

I'm updating my review after my experience yesterday. I noticed that my data was almost used up, so I went to purchase a new data plan. Unfortunately, OneSIM doesn't allow you to buy a ne... Ver mais

Classificada 5 em 5 estrelas

Great help and support but the website is flaky and often unavailable, and I do not know why. I cannot log into my account yet again, Cloudflare reports a host timeout or in one case when I did get... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I am giving 5 stars simply because the customer service agents stuck by me for two long trouble shooting sessions when in the end, I discovered that it was MY problem because I had "Do not disturb" cl... Ver mais

Classificada 4 em 5 estrelas

Being able to talk to a live person made it possible for me to load eSIM on my phone. The “live chat” was too slow to be helpful and some incorrect information was provided (IMO). I think the writte... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Operadora de redes móveis
  2. Loja de telemóveis
  3. Loja de dispositivos electrónicos
  4. Operadora de telecomunicações

Informação fornecida por diversas fontes externas

The best international SIM card for world travel. Talk, Text and Data. Save 85% on global roaming in 200+ countries. 100% prepaid, pay as you go service.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

584 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(584)

11 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Esim works really well

Esim works really well. I am traveling in South America and having data without the need to swap my sim card has been great. Definitely recommend.

22 de fevereiro de 2021
Opinião espontânea
Classificada 4 em 5 estrelas

Good experience no major problems with…

Good experience no major problems with OneSim. But company may need to consider other modes of delivery during a holiday season. If my plans have not of changed for my trip I would not have received the card in time, therefore I would have lost money ,but the customer service is good at least the ones I have had communication so far

26 de dezembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

DO NOT USE THEIR NUMBER TO OPEN A PAYPAL ACCOUNT

I paid 79.90USD for their 2-step verification sms number.
The number worked and I did receive the sms code sent by PayPal but then PayPal suspended the account permanently saying the number used when opening the account is fraudulent&stolen.
Do not use their service if you are looking to get a US Number to open a PayPal account and for receiving 2-step verification SMS codes.

21 de dezembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Kind of a LEGAL SCAM

I'm a digital nomad who was searching for a SIM Card in order to make calls and have data in different countries - at first sight, the OneSimCard seemed perfect.

However, first of all: The "free" extra number is only free for 30 days. Okay, you could have read that when you click on all the links in the descriptions (but who does that?!). But that's okay. I get that - my fault.

BUT then there's the issue: You cannot use the number you get for any confirmation messages (e.g. from your bank, Paypal, Amazon,... etc.) - after being in contact with the customer service FOR HOURS in order to figure out the issue, they finally sent me a link saying that this is an added feature of their service and that I'll have to order a new number for this purpose (which costs $60 per year)... only to be able to use this phone number for all purposes. AND THIS IS NOWHERE IN THE DESCRIPTION!! WHAT THE ?!

I then asked for a refund and the customer service ("David") got really unfriendly, impolite and provocative - even though I tried to be as polite as possible about this issue. Absolutely unacceptable.

All in all, this was a super unpleasant experience and I do never want to be in contact with such an unfriendly customer service EVER again.

(I asked for a refund, but I'll only get part of my money back and do have to pay for the shipping. That sucks.)

Order number: 1034702
RMA: 2755

14 de dezembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

My simcard expired so I called them for…

My simcard expired so I called them for an extension. I explained that due to the pandemic I could not travel anywhere. They did not care and just took my balance
(about $50.00) away. Now I will only buy a simcard in the country I'm in. No more prepay ripoff.
Mark Choit

27 de novembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

scammer, fraud

scammer. don't fulfill the promise. when I asked for refund the money because they didn't fulfill the promise that's time close the live chat support by themself.

23 de outubro de 2020
Opinião espontânea
logótipo da OneSimCard

Resposta da OneSimCard

This is in regards to our OneSimCard VoIP feature application. As our representative tried to explain, our VoIP add on application has nothing to do with the need or use of a VPN connection. Whatever the connectivity issue that you are having on your device involving your VPN is an issue of your device and not our service. You even admitted it works when your VPN is enabled. We are not able to issue a refund for a used service because of reasons unrelated to our service.

Our representative ended the chat as you became increasingly hostile in your demands, without listening to explanations. Please feel free to try our application on a different device using a standard internet connection.

OneSimCard Support

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