I'm updating my review after my experience yesterday. I noticed that my data was almost used up, so I went to purchase a new data plan. Unfortunately, OneSIM doesn't allow you to buy a ne... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Great help and support but the website is flaky and often unavailable, and I do not know why. I cannot log into my account yet again, Cloudflare reports a host timeout or in one case when I did get... Ver mais
A empresa respondeu
I am giving 5 stars simply because the customer service agents stuck by me for two long trouble shooting sessions when in the end, I discovered that it was MY problem because I had "Do not disturb" cl... Ver mais
Being able to talk to a live person made it possible for me to load eSIM on my phone. The “live chat” was too slow to be helpful and some incorrect information was provided (IMO). I think the writte... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Loja de telemóveis
- Loja de dispositivos electrónicos
- Operadora de telecomunicações
Informação fornecida por diversas fontes externas
The best international SIM card for world travel. Talk, Text and Data. Save 85% on global roaming in 200+ countries. 100% prepaid, pay as you go service.
Informações de contacto
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Esim works really well
Esim works really well. I am traveling in South America and having data without the need to swap my sim card has been great. Definitely recommend.
Website easy to navigate
Website easy to navigate. Rapid delivery, too.
This is were I but my phone and is very…
This is were I but my phone and is very Strong good product
Great great great
All seemed to go to plan
Good chat service
Good chat service, polite, prompt and knowledgeable.
Easy and quick to setup
Easy and quick to setup. If you want additional plan you can add it. The instructions will arrive via email in the next 24 hours after the purchase.
Good experience no major problems with…
Good experience no major problems with OneSim. But company may need to consider other modes of delivery during a holiday season. If my plans have not of changed for my trip I would not have received the card in time, therefore I would have lost money ,but the customer service is good at least the ones I have had communication so far
Great service through the chat feature…
Great service through the chat feature on the website. SIM arrived quickly!
SMS service is invaluable for expats
SMS service is invaluable for expats. Pricing options & plans are presented somewhat confusingly on website.
DO NOT USE THEIR NUMBER TO OPEN A PAYPAL ACCOUNT
I paid 79.90USD for their 2-step verification sms number.
The number worked and I did receive the sms code sent by PayPal but then PayPal suspended the account permanently saying the number used when opening the account is fraudulent&stolen.
Do not use their service if you are looking to get a US Number to open a PayPal account and for receiving 2-step verification SMS codes.
Thank you for the prompt delivery
Kind of a LEGAL SCAM
I'm a digital nomad who was searching for a SIM Card in order to make calls and have data in different countries - at first sight, the OneSimCard seemed perfect.
However, first of all: The "free" extra number is only free for 30 days. Okay, you could have read that when you click on all the links in the descriptions (but who does that?!). But that's okay. I get that - my fault.
BUT then there's the issue: You cannot use the number you get for any confirmation messages (e.g. from your bank, Paypal, Amazon,... etc.) - after being in contact with the customer service FOR HOURS in order to figure out the issue, they finally sent me a link saying that this is an added feature of their service and that I'll have to order a new number for this purpose (which costs $60 per year)... only to be able to use this phone number for all purposes. AND THIS IS NOWHERE IN THE DESCRIPTION!! WHAT THE ?!
I then asked for a refund and the customer service ("David") got really unfriendly, impolite and provocative - even though I tried to be as polite as possible about this issue. Absolutely unacceptable.
All in all, this was a super unpleasant experience and I do never want to be in contact with such an unfriendly customer service EVER again.
(I asked for a refund, but I'll only get part of my money back and do have to pay for the shipping. That sucks.)
Order number: 1034702
RMA: 2755
My simcard expired so I called them for…
My simcard expired so I called them for an extension. I explained that due to the pandemic I could not travel anywhere. They did not care and just took my balance
(about $50.00) away. Now I will only buy a simcard in the country I'm in. No more prepay ripoff.
Mark Choit
Fantastic service on time delivery…
Fantastic service on time delivery ahead of schedule.
scammer, fraud
scammer. don't fulfill the promise. when I asked for refund the money because they didn't fulfill the promise that's time close the live chat support by themself.

Resposta da OneSimCard
Great service
Very fast delivery, online video tutorials helpful. Phone working as it should.
Thanks
Great service from these guys
Received my sim the next day
Received my sim the next day. I did need to contact tech support as my card did not recognize the network when i installed it in my phone. Very helpful technician had me sorted in no time.
Did not work during my trip to Hurghada
Did not work during my trip to Hurghada. Spoke to a few customer service agents with one agent questioning my honesty. Really? I never been more insulted in my entire life.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







