My order for a Harwell Oak Large Sideboard & Dresser was delivered towards end-March 2026, so first of all I congratulate OnlyOakFurniture for waiting four months before asking me to review. Often the... Ver mais
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Leia as opiniões dos outros
The look of the book shelf is exactly what we wanted but the quality of build is poor, with some joints not being fully closed and another being packed out to make it fit. Unfortunately, these are on... Ver mais
Very friendly and helpful staff when contacted by phone. The unit was as expected, stylish, good finish and as description. Delivery on time with helpful delivery staff. Will use this company again. I... Ver mais
A empresa respondeu
Website was easy to navigate. Furniture quality is excellent I love them. They look very expensive and everyone admires them. They are very well made drawers and door work smoothly. Delivered on time... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de móveis
- Loja de mobília para quartos
- Grossista de móveis
- Loja de mobiliário de escritório
- Loja de mobília ao ar livre
- Loja de móveis rústicos
Escrito pela empresa
Only Oak Furniture are one of the leading oak furniture stores in the UK. We offer a fantastic range of solid oak furniture to UK customers, with FREE delivery. Browse and shop online today for up to 50% off on certain products.
Informações de contacto
Reino Unido
- www.onlyoakfurniture.co.uk
4,2
Bom
577 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 90% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very Late Delivery
Two cancelled deliveries and finally received over a month after ordering. The product is very nice though.
26 de outubro de 2024
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you for your feedback. We’re glad to hear that you’re happy with the product, though we sincerely apologize for the delays and cancellations you experienced. This is not the level of service we aim to provide, and we truly regret the inconvenience caused.
Your patience is greatly appreciated, and we’re thankful for your understanding. We hope you enjoy your new purchase and look forward to the opportunity to serve you better in the future.
DO NOT ORDER FROM THIS COMPANY
We placed an order for a large oak media unit on September 18th, with the expectation that it would be dispatched within 14 days, as stated on their website. However, I had to repeatedly call for updates. Eventually, they informed me that their delivery company had gone into administration. Despite this, we continued to receive text messages from the delivery company with multiple delivery dates. When the item finally arrived (6 weeks later), it was the wrong one. I will never use this company again.
23 de outubro de 2024
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you for sharing your experience, and we deeply regret the issues you faced with your order. We sincerely apologize for the delays, miscommunication, and the delivery error—it’s clear we fell short of your expectations, and for that, we are truly sorry.
The situation with our previous delivery partner created unforeseen challenges, and while we worked to resolve them, it’s evident that we didn’t meet the level of service you deserved. Your feedback highlights areas we need to improve, and we’re taking steps to ensure this doesn’t happen again.
We’re sorry to have lost your trust and appreciate your patience during this frustrating time. Should you reconsider in the future, we’d welcome the chance to provide you with a better experience.
Hopeless - leaves me in Tears!!!
I am still waiting for a proper response regarding my "out of stock" furniture of which I had half the order, I was made a lot of promises over 2 weeks ago but nothing positive. I have suggested if it cannot be supplied I need a refund asap for both items one piece is no good without the matching one - they have had my money for months. As a pensioner I cannot afford to lose almst £700. The mail from the gent today was total rubbish said his suppliers are checking stock in trailers to see what is about and would have an update in a few weeks what cowboy antics - I hope this is not happening to more poor customers but there seems to be a lot of negative reviews. I have tried to "go with the excuses" but this home we moved to was our last home before my husband gets too ill to appreciate it and I wanted it so nice. Maybe time to contact credit card company???
14 de outubro de 2024
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you for sharing your concerns, and we deeply regret the frustration and distress this situation has caused. As a small family business, we strive to provide every customer with a positive experience, and we are truly sorry that we have let you down. We sincerely apologize for the inconvenience and any additional stress this has caused during such an important time for you. Thank you for your patience.
So disappointed will never order again from them
So disappointed I ordered a full computer room set with desk, TV cabinet, bookcase and unit on 5th August 2024. They advised could not be delivered till October 2024 and happy with that as it’s what we wanted. Got a call today stating the computer desk has been discontinued!!! So after 2 months you have decided to discontinue it when you have had my Order and money for two months. Totally disgusting and did not care on the phone and basically said it is what it is. You’ve took plenty of interest off my payment!!
7 de outubro de 2024
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you for taking the time to share your experience with us. We truly apologize for the inconvenience and disappointment you’ve faced regarding your order. We understand how frustrating it must be to receive news about the discontinuation of the computer desk after you’ve been waiting for your complete set.
Your feedback is essential to us, and we are currently reviewing our inventory processes to prevent this from happening in the future. We want every customer to feel valued, and it's clear we missed the mark in your case.
Thank you again for your feedback, and we hope to have the chance to serve you better in the future.
I Ordered my furniture on the…
I Ordered my furniture on the 08/04/2024 I was informed that it would be delivered approximately in 12 weeks time. I have only received it today, 02/10/2024. No communication from the company at all, only when I contacted them by email on several occasions. No apology or any explanation as to why the delay. On a good note. The delivery person was very helpful and Friendly. My furniture was protected really well to avoid any damage. But I would not purchase again from this company because of poor customer relations.
2 de outubro de 2024
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you for sharing your experience with us. We sincerely apologize for the delay in your order and the lack of communication from our team. We understand how important timely updates are, and we are truly sorry for any frustration this has caused.
We appreciate your kind words about our delivery person and the care taken in protecting your furniture. We’re glad to hear that aspect of your experience was positive!
Your feedback is invaluable to us, and we are actively working to improve our communication processes. We would love the opportunity to regain your trust, so please reach out to our customer service team at [contact information] for any assistance you may need.
Thank you again for your understanding, and we hope to serve you better in the future.
Avoid
Avoid! They do not have any control over providing support once the order gets wrong.
The bed was ordered in May and received on Sept., with the wrong part. The center metal rail which supports the wooden slats underneath the matter is short in length, so the bed is not useable, It's a month passed, and replacement delivery cancelled twice. they don't bother and have no control on fixing issues.
Just a middleman company that took sale commission and that's all
2 de outubro de 2024
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you've encountered with your order. We understand how frustrating it can be to deal with delays and incorrect parts, and we appreciate your patience during this process.
At Only Oak, we strive to ensure that every customer has a positive experience, and it’s clear we fell short in your case. Please know that your concerns are important to us, and we are committed to resolving this matter.
Excellent communication throughout
Excellent communication throughout. Bookcase arrived in A1 condition when expected. Highly recommend.
26 de setembro de 2024
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience with us, from communication to the arrival of your bookcase.
Your recommendation means the world to us, and we’re delighted that your bookcase arrived in perfect condition and on time. We always strive to provide the best service possible, and it’s rewarding to know we succeeded in your case.
If you ever need anything else or have more questions, please don’t hesitate to reach out. We look forward to serving you again in the future!
Thoroughly check on delivery
When we put dresser into position, we noticed heavy knotting on one drawer. OnlyOak refused to source replacement even with us offering to pay to return existing drawer and pay for replacement.
9 de setembro de 2024
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you for sharing your feedback with us. We sincerely apologize for the issue you experienced with the drawer of your dresser. Your satisfaction is our top priority, and we understand how frustrating this must be.
While we strive to maintain high-quality standards, we recognize that sometimes things can go wrong. We appreciate your offer to facilitate a replacement and regret that we couldn't meet your needs in this instance.
We would love the opportunity to make this right for you. Please reach out to our customer service team at [contact information], and we will do our best to resolve the issue to your satisfaction.
Thank you for your understanding, and we hope to hear from you soon!
Really pleased with oak sideboard I…
Really pleased with oak sideboard I bought. Looks amazing in room. Quick delivery too. Will definitely be the first company I check out when ordering more furniture items
25 de setembro de 2024
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you so much for your wonderful feedback! We're delighted to hear that you’re pleased with your oak sideboard and that it looks amazing in your room. It’s fantastic to know that our quick delivery met your expectations. We truly appreciate your support and look forward to being your first choice for future furniture needs!
Resposta da OnlyOakFurniture
Thank you for your kind feedback! We're thrilled to hear that you’re happy with your furniture and found it to be a great value. It’s also wonderful to know that you appreciated our fast delivery. We truly appreciate your support and look forward to serving you again in the future!
Feels flimsy
We’ve bought oak furniture in the past and the wardrobe we bought felt light and flimsy in comparison, definitely not thick and sturdy like our other pieces. It was expensive but doesn’t feel expensive! I asked for someone to call me back about our delivery and no one did. Disappointing.
20 de setembro de 2024
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you for sharing your feedback with us. We're genuinely sorry to hear that your recent experience did not meet your expectations regarding the quality of the wardrobe and the communication about your delivery. We strive to provide sturdy, high-quality furniture, and it’s disappointing to learn that we fell short this time.
Your concerns are important to us, and we would like to address them further. Please feel free to reach out directly so we can assist you better. We appreciate your input and hope to restore your confidence in our products and services.
What can I say ...
What can I say .... love the items quality 👌... can not fault them and delivery man was great really nice and helped me get them into the room I needed. All items packaged excellent ensuring they arrived without damage. Can not fault start to finish.
18 de setembro de 2024
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you for your fantastic review! We're so glad to hear that you love the quality of our items and that our delivery team provided excellent service. Ensuring that your purchases arrive safely and that you're satisfied from start to finish is our top priority. We truly appreciate your support and look forward to assisting you again in the future!
Very impressed with this company
Very impressed with this company. Good website,great furniture and good delivery.
Would definitely use them again
11 de setembro de 2024
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you for your wonderful feedback! We’re thrilled to hear that you’re impressed with our website, furniture, and delivery service. It's always our goal to provide a seamless experience for our customers, and we’re delighted to know we met your expectations. We truly appreciate your support and look forward to serving you again in the future!
Beautiful furniture with amazing…
Beautiful furniture with amazing quality. 10/10 service
17 de setembro de 2024
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you so much for your amazing feedback! We're delighted to hear that you’re impressed with the quality of our furniture and that you received 10/10 service. Your satisfaction means the world to us, and we truly appreciate your support. We look forward to helping you with your future furniture needs!
Good priced furniture and great…
Good priced furniture and great customer service. I was kept informed about my order right up to delivery. I'd definitely use Only Oak Furniture again and woul recommend to others.
17 de setembro de 2024
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you for your fantastic review! We're thrilled to hear that you found our furniture well-priced and that our customer service met your expectations. Keeping our customers informed throughout the ordering and delivery process is a priority for us, so it’s wonderful to know you appreciated that. We truly value your recommendation and look forward to serving you again in the future!
Lovely tables
Lovely tables, delivered promptly. Very pleased.
10 de setembro de 2024
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you for your wonderful feedback! We're so glad to hear that you’re pleased with your lovely tables and that they were delivered promptly. Your satisfaction is our top priority, and we truly appreciate your support. We hope you enjoy your new furniture, and we look forward to serving you again!
Excellent customer service
Excellent customer service, I made a mistake when ordering and duplicated my order, very nice lady telephone me to check and my mistake was rectified. Within half an hour my refund was processed. Hall stool was delivered 4 days later. Excellent condition,well packaged. Love my purchase. Will use again.
5 de setembro de 2024
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you so much for your kind words! We're delighted to hear that our customer service team was able to assist you and rectify your ordering mistake so quickly. It's wonderful to know that your hall stool arrived in excellent condition and that you love your purchase. We truly appreciate your support and look forward to serving you again in the future!
Well-made piece of furniture
Well-made piece of furniture
Well-made bookshelf, definitely good value compared to similar manufacturers, helpful delivery men, very satisfied
5 de setembro de 2024
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you for your wonderful feedback! We’re thrilled to hear that you’re satisfied with your bookshelf and that you found it to be well-made and a great value. Our team strives to provide high-quality products and excellent service, so it’s great to know our delivery team made a positive impression as well. We truly appreciate your support and hope you enjoy your new furniture for years to come!
cant find any fault- unusual these…
cant find any fault- unusual these days-well done
8 de setembro de 2024
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you for your fantastic review! We're delighted to hear that you couldn’t find any faults with our service. It's always our goal to provide an exceptional experience, and your feedback encourages us to keep up the good work. We truly appreciate your support and look forward to serving you again soon!
Good quality products at affordable…
Good quality products at affordable prices.
I have bought from OnlyOak several times over the years and have never been disappointed from point of ordering to delivery.
6 de setembro de 2024
Opinião espontânea
Resposta da OnlyOakFurniture
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had consistently positive experiences with Only Oak over the years. Our team works hard to provide quality products at affordable prices, and it’s rewarding to know that we've met your expectations from ordering to delivery. We appreciate your support and look forward to serving you again soon!
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