Opos Limited Opiniões 

1458
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Spoke with someone called Chris, he was brilliant to deal with, he was very pleasant. It’s been made clear that this debt isn’t mine and he helped out with giving clear instructions of what would be... Ver mais

Classificada 5 em 5 estrelas

I would just like to thank Andrew who assisted me with my query, and who was very kind and understanding of my illness and situation. With his help, I was able to agree a payment to resolve this matt... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have just contacted opos referance to a internet issue Yvonne was so polite with me she has taken on board what i had to say about the account issue and has helped me in a very big was in gettin... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I received around 3 emails a week from this company for several weeks that went straight to my junk box. As I didn’t recognise their name, they were all deleted without being read. I don’t know if the... Ver mais

A empresa respondeu

Informações sobre a empresa

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Informação fornecida por diversas fontes externas

Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 97% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(1458)

455 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 5 em 5 estrelas

Spoke with someone called Chris

Spoke with someone called Chris, he was brilliant to deal with, he was very pleasant.
It’s been made clear that this debt isn’t mine and he helped out with giving clear instructions of what would be required to clear up the matter.

22 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Andrew was amazing

Andrew was amazing

21 de julho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

I am glad to hear that Andrew was able to help you.

I will be sure to pass on the kind words to him.

Classificada 1 em 5 estrelas

Use caution dealing with this company

I received around 3 emails a week from this company for several weeks that went straight to my junk box. As I didn’t recognise their name, they were all deleted without being read. I don’t know if they tried to call me as I don’t answer calls from unsolicited numbers. A letter arrived last week claiming I owed £180.57 for a credit card I’ve never had, but offered a settlement figure of £27.14. This raised a massive red flag as I had NEVER received any communication from the creditor about this. There was no way I was going to log onto their website with the PIN provided, as I was still unsure if this was a scam, or if my identity had been stolen following a massive data breach last year. My best friend copilot wrote a legally worded document contesting the debt which I emailed to the opos complaints team. I received an auto response that I would only receive a reply if I’d included my full name, address and date of birth. This is quite clearly a case of harvesting data. I had not included any of this in my response as the information could have compromised my identity further. Instead, I quoted their reference numbers which provided all the information they needed to pull the case up. To be sure, this is not ignored, I also posted a hard copy, but only due to potential identity fraud rather than wrong person contacted. I have read many negative reviews across other review sites that mirror my experience, including attempts to recover debts that have passed the 6 year limit of time which is a flagrant breach of the law. I would recommend extreme caution dealing with this company.

20 de julho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for taking the time to share your experience. We are sorry to hear about the concerns you have raised and appreciate how receiving unexpected correspondence regarding an unfamiliar account could be unsettling.

We take matters relating to customer identity, data security, and regulatory compliance very seriously. Where there is any uncertainty about an account or concerns regarding potential identity fraud, we encourage customers to contact us so we can investigate the matter thoroughly. To protect personal information, we may need to request certain identifying details before discussing account-specific information. These requests are made solely to verify identity and safeguard personal data, in line with our security and data protection obligations.

We understand that you have submitted a complaint, and we are committed to reviewing the concerns you have raised. If additional information is required to progress the investigation, this will only be requested as part of our identity verification process.

We value all feedback, as it helps us review and improve our communications and customer experience. We hope to have the opportunity to resolve your concerns through our formal complaints process.

Classificada 5 em 5 estrelas

Positive Experience with Jennifer and OPOS

Jennifer was a great support and made the next steps extremely clear.

16 de julho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

I am very glad to hear that Jennifer was a great support for you and was able to make the next steps very clear for you.

I will be sure to pass on your kind words to Jennifer.

Classificada 5 em 5 estrelas

I would just like to thank Andrew who…

I would just like to thank Andrew who assisted me with my query, and who was very kind and understanding of my illness and situation. With his help, I was able to agree a payment to resolve this matter.
I thoroughly enjoyed my chat with Andrew, and would like to wish him well for the future. He is, without doubt, a true credit to himself and to your business.

16 de julho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

I am very glad to hear that Andrew was able to assist you with your query and that he was very kind and understanding of your current circumstances.

I will be sure to pass on your kind words to Andrew.

Classificada 5 em 5 estrelas

I have just contacted opos referance to…

I have just contacted opos referance to a internet issue
Yvonne was so polite with me she has taken on board what i had to say about the account issue and has helped me in a very big was in getting the debt wipped

14 de julho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

I am glad Yvonne was so polite with you and was able to take on board what you had said about the account issue.

I am pleased to hear she was able to help you.

Classificada 5 em 5 estrelas

Quick and honest

Answered any questions quickly and honestly. Happily contested on our behalf when we found an issue with the claim. Thank you!

14 de julho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

I am glad the agent you spoke to was able to answer the questions you had very quickly and honestly.

I will be sure to pass on your kind words.

Classificada 5 em 5 estrelas

The guy I spoke to was very nice and…

The guy I spoke to was very nice and helpful today and never put pressure on me to pay what I could not afford

10 de julho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

I am glad the agent you spoke to was very nice and helpful when speaking with you.

I am pleased to hear that they never put pressure on you to pay what you couldn't afford.

Classificada 5 em 5 estrelas

Very Kind and Polite Agent

Alison was very kind, respectful and courteous. She gets 5

10 de julho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

I am glad to hear that Allison was very kind, respectful and courteous towards you.

I will be sure to pass on your kind words.

Classificada 5 em 5 estrelas

Really good and supportive customer…

Really good and supportive customer service. I spoke with Jennifer on the phone, her professionalism and guidance on the call was excellent!

8 de julho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

I am glad to hear that Jennifer provided really good and supportive customer service.

I am pleased to hear that she was able to provide you with excellent guidance and she was very professional with you.

I will be sure to pass on your kind words.

Classificada 1 em 5 estrelas

Very bad customer service

Very bad customer service, very rude staff

5 de julho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Providing courteous and respectful service is very important to us, and we're disappointed to learn that you felt let down.

We take comments like yours seriously and would appreciate the opportunity to understand what happened and address your concerns. If you're willing, please contact us directly with more details so we can look into the matter and work towards a resolution.

Classificada 1 em 5 estrelas

My experience has been extremely…

My experience has been extremely disappointing.

I received numerous reminder emails, payment requests and settlement offers regarding an alleged debt, many of which felt excessive in both frequency and tone.

After raising questions and submitting a complaint, I was advised that a substantive response could take up to 10 working days, with the formal complaints process potentially taking up to 8 weeks to conclude. In the meantime, automated collection emails continued.

Regardless of the circumstances of the account, customers raising genuine queries or disputes should receive timely responses and should not feel overwhelmed by repeated payment communications while awaiting clarification.

Based on my experience, the volume and nature of the emails, combined with the lengthy complaint response times, fell well below the level of customer service I would expect.

4 de julho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.

We understand how frustrating it can be to receive ongoing automated communications while awaiting a response to a query or complaint. We appreciate your comments regarding both the frequency of our emails and the time taken to address your concerns, and we take this feedback seriously.

While some communications are generated automatically in line with our processes and regulatory obligations, we recognise the importance of ensuring customers feel heard and supported when they have raised a genuine query or dispute. Your comments have been noted and will be shared with the relevant teams as part of our ongoing review of our customer communications and complaints process.

Thank you again for bringing this to our attention, and we wish you all the best moving forward.

Classificada 5 em 5 estrelas

Dealt with my problem swiftly

Dealt with my problem swiftly. Very clear communication.

30 de junho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

I am glad to hear that the agent managed to deal with your issue swiftly and that there was very clear communication with them.

I will be sure to pass on your kind words.

Classificada 5 em 5 estrelas

Donna was so lovely and helpful

Donna was so lovely and helpful. Couldn’t have been kinder.. she’s an absolute asset to you. Thank you!!

30 de junho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

I am pleased to hear that Donna was lovely and helpful.

I am very glad to hear how kind she was with you. I will be sure to pass over your kind words to Donna.

Classificada 5 em 5 estrelas

Spoke with Christopher

Spoke with Christopher, who was understanding, helpful and patient.
He gave me all the relevant information and support I needed. Made me feel at ease and not more stressed than I already feel.

30 de junho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

I am pleased to hear that Christopher was understanding, helpful and patient.

Im glad he was able to give you all the relevant information and support that you needed. Also pleased to hear he made you feel at ease and not more stressed.

I will make sure I pass over your kind words to Christopher.

Classificada 1 em 5 estrelas

Bunch of plebs

Bunch of plebs, Complete chancers that buy old debts that are not legally enforceable.

Companies like this buy debt portfolios that are packed with statute barred debts for pennies on the pound

For example I checked a Debt Portfolio site where they sell bundled debts to parasites like this, one of the files they were selling for £5000 had a debt value of £30,000,000. Meaning there were thousands upon thousands of old debts totalling £30 million that companies like this buy for £5000

Now you understand why they are so relentless and nasty ! Why they break the law and breach numerous guidelines set for the financial industry. Imagine if you can scare people into paying just 10% of all those debts that’s £3,000,000 made from £5000 just 5% bags them £1.500.000

If a debt is statute barred it is no longer legally enforceable, they cannot do a thing to get it, the only thing they can do is constantly chase you and hope they panic you into paying them

Laugh at them !

They have no power !

Like the title suggests a bunch of plebs

If you see a CCJ appear against your name simply contact the issuing court and tell them that the debt is not yours, you requested the company prove it was yours with A true signed original copy of the agreement showing a clear wet signature, The deeds of assignment showing all signatories NOT a notice of assignment and an up to date statement showing all payments made to the account within the last 6 years

The CCJ will be set aside and removed

Then make a formal complaint to the FCA / FSA / Financial Ombudsman about their conduct

Do not let these muppets worry you or cause you anxiety ! They have zero power ! They cannot do anything !

Never give them any personal data ! Never comply ! Block their phone numbers. Only communicate via email,

If they arrive at your property without a Court writ signed by a judge that day known as a WET SIGNATURE call the police and tell them you are being harassed

If they arrive with photocopied paperwork without a WET SIGNATURE call the police as they are committing fraud !

They cannot gain entry to your house, they cannot take any of your property without a court decision ! The court will contact you if this happens and you will get time to respond

Simply say what I have said above

Do not admit liability for any debt ever ! As far as your concerned it’s not yours and never was

27 de junho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your response.

I appreciate that many people have had frustrating experiences with debt collection agencies, and it's understandable that emotions can run high. However, it's important to distinguish between personal experiences and the legal position.

While some debts may become statute barred under the relevant legislation, this depends on the specific circumstances of each case and does not automatically apply to every debt. Likewise, if a County Court Judgment (CCJ) has been issued, it cannot simply be removed by stating that the debt is not yours. There is a formal legal process for applying to have a judgment set aside, and the court will consider the evidence before making a decision.

Anyone who believes a debt has been incorrectly pursued should seek independent legal or debt advice and, where appropriate, raise a complaint with the relevant regulatory bodies. Making decisions based on incorrect legal information could unintentionally make someone's situation more difficult.

If you would like to discuss any account we currently hold in your name, please contact us on 0141 428 3990. One of our trained advisors will be happy to review the account details and assist you further.

Classificada 5 em 5 estrelas

The man i spoke to today is an adsolute…

The man i spoke to today is an adsolute legend,helped me out and explained everything in full,his customer service was amazing

26 de junho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

I am glad to hear that the agent you spoke to helped you out and was able to explain everything in full for you.

If great to hear you had great service from him too.

I will be sure to pass your lovely words back to him.

Classificada 5 em 5 estrelas

Hugh on 26 06 26 was very helpful and…

Hugh on 26 06 26 was very helpful and kind to me. Great client service. Thanks.

26 de junho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

I am glad to hear that Hugh was very helpful and kind to you.

If great to hear you had great service from him too.

I will be sure to pass your lovely words back to Hugh.

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