Spoke with someone called Chris, he was brilliant to deal with, he was very pleasant. It’s been made clear that this debt isn’t mine and he helped out with giving clear instructions of what would be... Ver mais
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I would just like to thank Andrew who assisted me with my query, and who was very kind and understanding of my illness and situation. With his help, I was able to agree a payment to resolve this matt... Ver mais
A empresa respondeu
I have just contacted opos referance to a internet issue Yvonne was so polite with me she has taken on board what i had to say about the account issue and has helped me in a very big was in gettin... Ver mais
A empresa respondeu
I received around 3 emails a week from this company for several weeks that went straight to my junk box. As I didn’t recognise their name, they were all deleted without being read. I don’t know if the... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Informações de contacto
Meadowbank Street 15, G82 1JR, Dumbarton, Reino Unido
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Spoke with someone called Chris
Spoke with someone called Chris, he was brilliant to deal with, he was very pleasant.
It’s been made clear that this debt isn’t mine and he helped out with giving clear instructions of what would be required to clear up the matter.
Use caution dealing with this company
I received around 3 emails a week from this company for several weeks that went straight to my junk box. As I didn’t recognise their name, they were all deleted without being read. I don’t know if they tried to call me as I don’t answer calls from unsolicited numbers. A letter arrived last week claiming I owed £180.57 for a credit card I’ve never had, but offered a settlement figure of £27.14. This raised a massive red flag as I had NEVER received any communication from the creditor about this. There was no way I was going to log onto their website with the PIN provided, as I was still unsure if this was a scam, or if my identity had been stolen following a massive data breach last year. My best friend copilot wrote a legally worded document contesting the debt which I emailed to the opos complaints team. I received an auto response that I would only receive a reply if I’d included my full name, address and date of birth. This is quite clearly a case of harvesting data. I had not included any of this in my response as the information could have compromised my identity further. Instead, I quoted their reference numbers which provided all the information they needed to pull the case up. To be sure, this is not ignored, I also posted a hard copy, but only due to potential identity fraud rather than wrong person contacted. I have read many negative reviews across other review sites that mirror my experience, including attempts to recover debts that have passed the 6 year limit of time which is a flagrant breach of the law. I would recommend extreme caution dealing with this company.

Resposta da Opos Limited
Muja ape experience ke mutabiq achi…
Muja ape experience ke mutabiq achi video bnao ga
Positive Experience with Jennifer and OPOS
Jennifer was a great support and made the next steps extremely clear.

Resposta da Opos Limited
I would just like to thank Andrew who…
I would just like to thank Andrew who assisted me with my query, and who was very kind and understanding of my illness and situation. With his help, I was able to agree a payment to resolve this matter.
I thoroughly enjoyed my chat with Andrew, and would like to wish him well for the future. He is, without doubt, a true credit to himself and to your business.

Resposta da Opos Limited
I have just contacted opos referance to…
I have just contacted opos referance to a internet issue
Yvonne was so polite with me she has taken on board what i had to say about the account issue and has helped me in a very big was in getting the debt wipped

Resposta da Opos Limited
Quick and honest
Answered any questions quickly and honestly. Happily contested on our behalf when we found an issue with the claim. Thank you!

Resposta da Opos Limited
The guy I spoke to was very nice and…
The guy I spoke to was very nice and helpful today and never put pressure on me to pay what I could not afford

Resposta da Opos Limited
Very Kind and Polite Agent
Alison was very kind, respectful and courteous. She gets 5

Resposta da Opos Limited
Really good and supportive customer…
Really good and supportive customer service. I spoke with Jennifer on the phone, her professionalism and guidance on the call was excellent!

Resposta da Opos Limited
Amazing customer service and supportive…
Amazing customer service and supportive !!!

Resposta da Opos Limited
Very bad customer service
Very bad customer service, very rude staff

Resposta da Opos Limited
My experience has been extremely…
My experience has been extremely disappointing.
I received numerous reminder emails, payment requests and settlement offers regarding an alleged debt, many of which felt excessive in both frequency and tone.
After raising questions and submitting a complaint, I was advised that a substantive response could take up to 10 working days, with the formal complaints process potentially taking up to 8 weeks to conclude. In the meantime, automated collection emails continued.
Regardless of the circumstances of the account, customers raising genuine queries or disputes should receive timely responses and should not feel overwhelmed by repeated payment communications while awaiting clarification.
Based on my experience, the volume and nature of the emails, combined with the lengthy complaint response times, fell well below the level of customer service I would expect.

Resposta da Opos Limited
Dealt with my problem swiftly
Dealt with my problem swiftly. Very clear communication.

Resposta da Opos Limited
Donna was so lovely and helpful
Donna was so lovely and helpful. Couldn’t have been kinder.. she’s an absolute asset to you. Thank you!!

Resposta da Opos Limited
Spoke with Christopher
Spoke with Christopher, who was understanding, helpful and patient.
He gave me all the relevant information and support I needed. Made me feel at ease and not more stressed than I already feel.

Resposta da Opos Limited
Bunch of plebs
Bunch of plebs, Complete chancers that buy old debts that are not legally enforceable.
Companies like this buy debt portfolios that are packed with statute barred debts for pennies on the pound
For example I checked a Debt Portfolio site where they sell bundled debts to parasites like this, one of the files they were selling for £5000 had a debt value of £30,000,000. Meaning there were thousands upon thousands of old debts totalling £30 million that companies like this buy for £5000
Now you understand why they are so relentless and nasty ! Why they break the law and breach numerous guidelines set for the financial industry. Imagine if you can scare people into paying just 10% of all those debts that’s £3,000,000 made from £5000 just 5% bags them £1.500.000
If a debt is statute barred it is no longer legally enforceable, they cannot do a thing to get it, the only thing they can do is constantly chase you and hope they panic you into paying them
Laugh at them !
They have no power !
Like the title suggests a bunch of plebs
If you see a CCJ appear against your name simply contact the issuing court and tell them that the debt is not yours, you requested the company prove it was yours with A true signed original copy of the agreement showing a clear wet signature, The deeds of assignment showing all signatories NOT a notice of assignment and an up to date statement showing all payments made to the account within the last 6 years
The CCJ will be set aside and removed
Then make a formal complaint to the FCA / FSA / Financial Ombudsman about their conduct
Do not let these muppets worry you or cause you anxiety ! They have zero power ! They cannot do anything !
Never give them any personal data ! Never comply ! Block their phone numbers. Only communicate via email,
If they arrive at your property without a Court writ signed by a judge that day known as a WET SIGNATURE call the police and tell them you are being harassed
If they arrive with photocopied paperwork without a WET SIGNATURE call the police as they are committing fraud !
They cannot gain entry to your house, they cannot take any of your property without a court decision ! The court will contact you if this happens and you will get time to respond
Simply say what I have said above
Do not admit liability for any debt ever ! As far as your concerned it’s not yours and never was

Resposta da Opos Limited
The man i spoke to today is an adsolute…
The man i spoke to today is an adsolute legend,helped me out and explained everything in full,his customer service was amazing

Resposta da Opos Limited
Hugh on 26 06 26 was very helpful and…
Hugh on 26 06 26 was very helpful and kind to me. Great client service. Thanks.

Resposta da Opos Limited
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