I had a brilliant interaction on the phone with Yvonne I told her I didn't believe this debt is anything to do with me & after around 30 minutes she came back on the line & said that the debt that the... Ver mais
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Spoke with someone called Chris, he was brilliant to deal with, he was very pleasant. It’s been made clear that this debt isn’t mine and he helped out with giving clear instructions of what would be... Ver mais
A empresa respondeu
I would just like to thank Andrew who assisted me with my query, and who was very kind and understanding of my illness and situation. With his help, I was able to agree a payment to resolve this matt... Ver mais
A empresa respondeu
I received around 3 emails a week from this company for several weeks that went straight to my junk box. As I didn’t recognise their name, they were all deleted without being read. I don’t know if the... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Informações de contacto
Meadowbank Street 15, G82 1JR, Dumbarton, Reino Unido
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de uma semana
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The man i spoke to today is an adsolute…
The man i spoke to today is an adsolute legend,helped me out and explained everything in full,his customer service was amazing

Resposta da Opos Limited
Hugh on 26 06 26 was very helpful and…
Hugh on 26 06 26 was very helpful and kind to me. Great client service. Thanks.

Resposta da Opos Limited
Really good advice
I spoke to Yvonne today who was so friendly and helpful. She helped me to understand my debt and my options. I ended the call feeling more empowered to take control of my debt and finances.

Resposta da Opos Limited
Gillian 🌟
Spoke with the lovely Gillian today who was professional and friendly. Couldn’t thank her enough for her support & understanding

Resposta da Opos Limited
Brandon helped me smile again
I have been very ill recently and phoned to sort out some payments
Brandon answered and sorted everything for me
I was crying happy tears
He gave me the best news I could of wished for
No more to worry about
I cannot thank him enough

Resposta da Opos Limited
Amazing customer service
I received a letter very late due to the postal service being less than desirable, when I rang to discuss my balance an amazing lady called Chelsea talked me through everything, she was so attentive and supportive, I’m pretty rubbish at phone calls and she put me at ease by finding common ground with me to take my mind off the pressure I’d put myself under by making the phone calls ( we spoke about our pets)
I honestly could not fault this amazing human, Chelsea also gave me some support numbers for my mental health, she went above and beyond.
If this amazing human is how this company trains their staff then I’d try find a way to recommend them!
Debt companies can be daunting to many ( including me) but I’m so glad I got to go through these guys.
Thanks again Chelsea, tell your pets I say meow meow, woof woof

Resposta da Opos Limited
I have no debts but I must pay?
Debt collectors using predatory tactics trying to go after me a debt I have no knowledge of as I have no debts. I can only assume this is a zombie debt they are trying to threaten me into paying.
No information about where the "debt" originated or any information on how much it is for. This is a pure phishing expedition and I will be reporting them to the FCA.

Resposta da Opos Limited
Nasty people trying to gather data, and failing to check the information sent!
Acting on the advice of a solicitor!
We’ve proved many many times with Property Deeds and Court letters. Etc etc.
Fraudulent Administration papers. To other Utility Companies.
Oops replied to my zero asking me to call them!
I spent an hour or so where Opps wanted my details…d O.B. ADDRESS, etc etc as they do not have them as I no longer live at. Location they can find, and they have tried.
As the debt that’s accumulated baffles me! They are seeking £400 for a PRE PAID meter!
Scottish Power have some how? Allowed the meter to run up this bill!
We grew up on Pre Paid meters and once the EMERGENCY CREDIT WAS GONE, no gas or Electric could be!
As for your security trap is almost as bad as your Alice Walker junk email and credit searches for my address…READ THE EVIDENCE.
I will now block and report you!
You have the name of the pre owner! All Utility bills are hers

Resposta da Opos Limited
Very amicable and friendly
Very amicable and friendly! Yvonne in particular, made the call seamless and put my mind at rest

Resposta da Opos Limited
The wonderful Yvonne called me earlier
The wonderful Yvonne called me earlier. She had so much empathy and didn’t judge me for one moment. I have had numerous personal issues over the last 6 years, which unfortunately, put me into a debt by a considerable amout. She instantly eased my worries as I am now slowly getting my life back.
The only thing I can say is: Thank you so much.
L.

Resposta da Opos Limited
Absolutely 5 star
Absolutely 5 star, the lady was very kind and helpful from customer service.
She helped me to set up a payment plan, and agreed to an amount what we can afford. I am very grateful and i really appreciated her help and kindness.

Resposta da Opos Limited
Friendly and helpful
Considering why you have to call this company it was not as bad as i thought. They were very helpful and friendly and where not pushy at all about the money that is owed

Resposta da Opos Limited
Just very helpful she was very polite…
Just very helpful she was very polite made me feel at ease thankyou

Resposta da Opos Limited
Excellent customer service
Yvonne was empathetic to the situation and explained things well

Resposta da Opos Limited
A lady who I spoke to called Yvonne was…
A lady who I spoke to called Yvonne was so friendly and helpful, understood my circumstances and situation. She made me feel so comfortable and at ease! We need more people like Yvonne in this world! :)

Resposta da Opos Limited
Brandon was extremely supportive of my…
Brandon was extremely supportive of my circumstances , very thorough to ensure correct support

Resposta da Opos Limited
I spoke with a very polite young man
I spoke with a very polite young man. He listened and helped me promptly. It was a pleasant and helpful call. Thank you.

Resposta da Opos Limited
Really helpful lady sorted everything…
Really helpful lady sorted everything out for me so quickly. Great customer service

Resposta da Opos Limited
Jennifer was my phone consultant today…
Jennifer was my phone consultant today and dealt with my enquiry promptly and efficiently. Checking my situation and talking to ke with genuine concern and care. She is a lovely lady with true understanding and I felt valued and understood. It was refreshing to be listened to and making a genuine effort to understand and help. What a fantastic member of your team. Thank you

Resposta da Opos Limited
Bully’s and Tyrants
They claim to be a leader in debt collection and resolution but they represent clients who lie and think they can bully people into handing over money. Opos are now just as complicit as their counterparts, after sending them evidence of their clients wrong doings they are either very desperate for money or nobody at opos has a brain cell between them. I have told them from day one that if they are so sure I owe money, then just take me to court where a judge who will definitely have a brain cell can put this to bed once and for all. But they won’t, all they want to do is harass and try to bully me. Their client has even offered stupid reductions to just try grab any penny out of me, which I wholly refuse to entertain one bit. This is a message to opos and your client. This is the same thing I have been saying for the last six months. I cannot wait to see you in court and show the judge and everyone what an absolute laughing stock you are. You think you’re a big bully and can get your way around with people. Not with me, once my proceedings are over, I will directly post evidence to show the incompetence of Opos and their disgrace of a client.
UPDATE*- I spoke to a nice woman called Catherine who works for Opos. Finally after months and months of going back and forth it seems like I might actually be getting somewhere and opos finally seem to be “working” with me and not against me like every single one of their other agents I have dealt with. I made it very clear what I wanted, the same way I did right from the beginning. She helped me achieve that. I wish I could say the same for the rest of opos but I can’t, so my rating is staying a 1 star.

Resposta da Opos Limited
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