Opos Limited Opiniões 

1459
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had a brilliant interaction on the phone with Yvonne I told her I didn't believe this debt is anything to do with me & after around 30 minutes she came back on the line & said that the debt that the... Ver mais

Classificada 5 em 5 estrelas

Spoke with someone called Chris, he was brilliant to deal with, he was very pleasant. It’s been made clear that this debt isn’t mine and he helped out with giving clear instructions of what would be... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I would just like to thank Andrew who assisted me with my query, and who was very kind and understanding of my illness and situation. With his help, I was able to agree a payment to resolve this matt... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I received around 3 emails a week from this company for several weeks that went straight to my junk box. As I didn’t recognise their name, they were all deleted without being read. I don’t know if the... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Call center

Informação fornecida por diversas fontes externas

Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 97% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(1459)

457 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

The man i spoke to today is an adsolute…

The man i spoke to today is an adsolute legend,helped me out and explained everything in full,his customer service was amazing

26 de junho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

I am glad to hear that the agent you spoke to helped you out and was able to explain everything in full for you.

If great to hear you had great service from him too.

I will be sure to pass your lovely words back to him.

Classificada 5 em 5 estrelas

Hugh on 26 06 26 was very helpful and…

Hugh on 26 06 26 was very helpful and kind to me. Great client service. Thanks.

26 de junho de 2026
Opinião espontânea
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Resposta da Opos Limited

Thank you for your review.

I am glad to hear that Hugh was very helpful and kind to you.

If great to hear you had great service from him too.

I will be sure to pass your lovely words back to Hugh.

Classificada 5 em 5 estrelas

Really good advice

I spoke to Yvonne today who was so friendly and helpful. She helped me to understand my debt and my options. I ended the call feeling more empowered to take control of my debt and finances.

22 de junho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

I am glad to hear that Yvonne was friendly and helpful during you call with her. I'm pleased to hear that she helped you understand your debt and the options you have.

I will be sure to pass your kind words onto Yvonne.

Classificada 5 em 5 estrelas

Gillian 🌟

Spoke with the lovely Gillian today who was professional and friendly. Couldn’t thank her enough for her support & understanding

22 de junho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

I am glad that Jillian was professional and friendly. Also glad to hear that she was supportive and understanding.

I will be sure to pass on your kind words to Jillian.

Classificada 5 em 5 estrelas

Brandon helped me smile again

I have been very ill recently and phoned to sort out some payments
Brandon answered and sorted everything for me
I was crying happy tears
He gave me the best news I could of wished for
No more to worry about
I cannot thank him enough

22 de junho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

I am sorry to hear that you have been very ill recently. I am glad to hear that Brandon helped you with your account.

I will be sure to pass over your kind words to him.

Classificada 5 em 5 estrelas

Amazing customer service

I received a letter very late due to the postal service being less than desirable, when I rang to discuss my balance an amazing lady called Chelsea talked me through everything, she was so attentive and supportive, I’m pretty rubbish at phone calls and she put me at ease by finding common ground with me to take my mind off the pressure I’d put myself under by making the phone calls ( we spoke about our pets)
I honestly could not fault this amazing human, Chelsea also gave me some support numbers for my mental health, she went above and beyond.

If this amazing human is how this company trains their staff then I’d try find a way to recommend them!
Debt companies can be daunting to many ( including me) but I’m so glad I got to go through these guys.

Thanks again Chelsea, tell your pets I say meow meow, woof woof

19 de junho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

I am very glad to hear that Chealsi was able to talk you through everything for you and that she was attentive and supportive. I am pleased that she put you at ease by finding a common ground with you to take your mind off the pressure.

We appreciate your very kind words and I will be sure to pass them over to Chealsi.

Classificada 1 em 5 estrelas

I have no debts but I must pay?

Debt collectors using predatory tactics trying to go after me a debt I have no knowledge of as I have no debts. I can only assume this is a zombie debt they are trying to threaten me into paying.
No information about where the "debt" originated or any information on how much it is for. This is a pure phishing expedition and I will be reporting them to the FCA.

21 de junho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

We are sorry to hear that you are concerned about our contact with you. We take all customer feedback seriously and aim to conduct our activities in a professional, fair, and compliant manner.

If we have contacted you regarding an account, we would like the opportunity to investigate your concerns and verify whether the information we hold is accurate. For data protection reasons, we may need to complete security checks before discussing any account details.

We do not expect anyone to make payments for a debt they do not recognise, and if you believe we have contacted you in error, we encourage you to contact our team so that we can review the matter fully and, where appropriate, update our records.

Classificada 1 em 5 estrelas

Nasty people trying to gather data, and failing to check the information sent!

Acting on the advice of a solicitor!
We’ve proved many many times with Property Deeds and Court letters. Etc etc.
Fraudulent Administration papers. To other Utility Companies.
Oops replied to my zero asking me to call them!

I spent an hour or so where Opps wanted my details…d O.B. ADDRESS, etc etc as they do not have them as I no longer live at. Location they can find, and they have tried.
As the debt that’s accumulated baffles me! They are seeking £400 for a PRE PAID meter!
Scottish Power have some how? Allowed the meter to run up this bill!
We grew up on Pre Paid meters and once the EMERGENCY CREDIT WAS GONE, no gas or Electric could be!
As for your security trap is almost as bad as your Alice Walker junk email and credit searches for my address…READ THE EVIDENCE.
I will now block and report you!
You have the name of the pre owner! All Utility bills are hers

19 de junho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

We are sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand that disputes involving property ownership, utility accounts, and outstanding balances can be frustrating.

As we take data protection and account security seriously, we can only discuss specific account details directly with the individual concerned after completing the necessary verification process. This is why certain information may be requested when contacting our team.

We note your comments regarding the documentation you have provided and your concerns about the account and associated debt. We would welcome the opportunity to review the matter further to ensure all relevant information has been considered. If you are willing to do so, please contact our customer support team directly, quoting any relevant reference numbers, and we will investigate your concerns thoroughly.

Classificada 5 em 5 estrelas

Very amicable and friendly

Very amicable and friendly! Yvonne in particular, made the call seamless and put my mind at rest

15 de junho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

I am glad to hear that Yvonne helped put your mind at ease and made the call seamless for you.

I will pass over the kind words to Yvonne.

Classificada 5 em 5 estrelas

The wonderful Yvonne called me earlier

The wonderful Yvonne called me earlier. She had so much empathy and didn’t judge me for one moment. I have had numerous personal issues over the last 6 years, which unfortunately, put me into a debt by a considerable amout. She instantly eased my worries as I am now slowly getting my life back.
The only thing I can say is: Thank you so much.
L.

15 de junho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

I am glad to hear the Yvonne put you at ease and helped you out.

I will make sure to pass on your kind words to her.

Classificada 5 em 5 estrelas

Absolutely 5 star

Absolutely 5 star, the lady was very kind and helpful from customer service.
She helped me to set up a payment plan, and agreed to an amount what we can afford. I am very grateful and i really appreciated her help and kindness.

12 de junho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

I am glad the agent you spoke to was very kind and helpful. I am happy to hear that she was able to help you getting a payment plan set up.

I will pass on your kind words to her.

Classificada 5 em 5 estrelas

Friendly and helpful

Considering why you have to call this company it was not as bad as i thought. They were very helpful and friendly and where not pushy at all about the money that is owed

10 de junho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

I am glad to hear that the agent you were speaking to was very helpful and friendly.

I will pass on your kind words to her.

Classificada 5 em 5 estrelas

Just very helpful she was very polite…

Just very helpful she was very polite made me feel at ease thankyou

10 de junho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

I am glad to hear that the agent you were speaking to was very helpful and polite. I am glad to hear that she made you feel at ease.

I will pass on your kind words to her.

Classificada 5 em 5 estrelas

Excellent customer service

Yvonne was empathetic to the situation and explained things well

5 de junho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for taking the time to leave us a review.

We are pleased to hear that Yvonne was empathetic and that she explained things well for you.

We appreciate your kind feedback and will ensure your comments are shared with Yvonne.

Classificada 5 em 5 estrelas

A lady who I spoke to called Yvonne was…

A lady who I spoke to called Yvonne was so friendly and helpful, understood my circumstances and situation. She made me feel so comfortable and at ease! We need more people like Yvonne in this world! :)

4 de junho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for taking the time to leave us a review.

We are pleased to hear that Yvonne was friendly and helpful and that she understood your circumstances and situation.

We appreciate your kind feedback and will ensure your comments are shared with Yvonne.

Classificada 5 em 5 estrelas

Brandon was extremely supportive of my…

Brandon was extremely supportive of my circumstances , very thorough to ensure correct support

3 de junho de 2026
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logótipo da Opos Limited

Resposta da Opos Limited

Thank you for taking the time to leave us a review.

We are pleased to hear that Brandon was extremely supportive and help you with correct support.

We appreciate your kind feedback and will ensure your comments are shared with Brandon

Classificada 5 em 5 estrelas

I spoke with a very polite young man

I spoke with a very polite young man. He listened and helped me promptly. It was a pleasant and helpful call. Thank you.

3 de junho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for taking the time to leave us a review.

We are pleased to hear that you found our colleague polite, helpful, and professional. Providing a positive customer experience is important to us, and it's great to know that your query was handled promptly and efficiently.

We appreciate your kind feedback and will ensure your comments are shared with the team.

Classificada 5 em 5 estrelas

Really helpful lady sorted everything…

Really helpful lady sorted everything out for me so quickly. Great customer service

2 de junho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your review.

It is great to hear that your matter was dealt with quickly and that you received the support you needed. We are pleased that our colleague was able to provide a positive experience and assist you efficiently.

Your feedback is greatly appreciated, and we will ensure your comments are passed on to the team.

Classificada 5 em 5 estrelas

Jennifer was my phone consultant today…

Jennifer was my phone consultant today and dealt with my enquiry promptly and efficiently. Checking my situation and talking to ke with genuine concern and care. She is a lovely lady with true understanding and I felt valued and understood. It was refreshing to be listened to and making a genuine effort to understand and help. What a fantastic member of your team. Thank you

2 de junho de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your kind feedback. We are delighted to hear that Jennifer was able to assist you and that you felt valued throughout the call. We will be sure to share your lovely comments with her.

Classificada 1 em 5 estrelas

Bully’s and Tyrants

They claim to be a leader in debt collection and resolution but they represent clients who lie and think they can bully people into handing over money. Opos are now just as complicit as their counterparts, after sending them evidence of their clients wrong doings they are either very desperate for money or nobody at opos has a brain cell between them. I have told them from day one that if they are so sure I owe money, then just take me to court where a judge who will definitely have a brain cell can put this to bed once and for all. But they won’t, all they want to do is harass and try to bully me. Their client has even offered stupid reductions to just try grab any penny out of me, which I wholly refuse to entertain one bit. This is a message to opos and your client. This is the same thing I have been saying for the last six months. I cannot wait to see you in court and show the judge and everyone what an absolute laughing stock you are. You think you’re a big bully and can get your way around with people. Not with me, once my proceedings are over, I will directly post evidence to show the incompetence of Opos and their disgrace of a client.

UPDATE*- I spoke to a nice woman called Catherine who works for Opos. Finally after months and months of going back and forth it seems like I might actually be getting somewhere and opos finally seem to be “working” with me and not against me like every single one of their other agents I have dealt with. I made it very clear what I wanted, the same way I did right from the beginning. She helped me achieve that. I wish I could say the same for the rest of opos but I can’t, so my rating is staying a 1 star.

12 de março de 2026
Opinião espontânea
logótipo da Opos Limited

Resposta da Opos Limited

Thank you for your feedback.

We are sorry to hear that your experience has not been consistent, although we are pleased that you found your recent interaction was helpful and that progress was made in your case.

We take all concerns raised seriously and are committed to working with customers to resolve matters appropriately and in line with our regulatory and client obligations.

We appreciate you taking the time to share your comments.

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