Optically.ca Opiniões 

115
TrustScore: 2.5 em 5

2,6

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Took over two months only to receive two pairs of my eyeglasses, both reglazed with a totally incorrect Rx, and a third pair of frames not returned at all. This company couldn’t have screwed up this o... Ver mais

Classificada 4 em 5 estrelas

I was looking for reasonably priced prescription sunglasses and found optically.ca. The order had to be modified twice since the product I ordered wasn't available or was found to be damaged. Throug... Ver mais

Classificada 1 em 5 estrelas

My order took over 2 months to complete for replacement lenses (which they refer to as reglazing). I paid for Kodak lenses to get premium quality. The glasses arrived with no certificate showing wh... Ver mais

Classificada 1 em 5 estrelas

Their online system took my order, and my money. 6 days later I get a very poorly written email stating that my prescription was too complex for the chosen lenses and that my order cost is increased... Ver mais

Informações sobre a empresa

  1. Saúde e medicina

Informação fornecida por diversas fontes externas

Buy eyeglasses online from the best online glasses store in Canada. Wide range of prescription glasses and eyeglasses online start from $19.


Informações de contacto

2,6

Mau

TrustScore: 2.5 em 5

115 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,6

Todas as opiniões

(115)

12 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

They’re not responsive and they take over two months to complete your order. I’m still waiting for mine.

This website has me thinking they’re a scam. I order my glasses April 22nd, made one adjustment May 13, and it’s June 3rd now and I still haven’t received my glasses. They have stopped picking up the call, and responding to my email. I’m happy I paid with PayPal because now I’m going to refund the order through their claims department. Don’t waste your time, they are very unprofessional there are many other sites to order from who take your business seriously. I have ordered two other frames from a different site for less money and got them in less than a week. DO NOT WASTE YOUR TIME OR MONEY!!

21 de abril de 2024
Opinião espontânea
logótipo da Optically.ca

Resposta da Optically.ca

Dear Na,

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you have experienced.

To assist you better, could you please confirm your order details, including the order number and the email address used for the purchase? This will help us investigate the issue and provide you with a resolution as quickly as possible.

We understand your concerns and appreciate your patience. Our team is committed to addressing this matter and ensuring you receive your glasses.

Thank you for your cooperation.

Best regards,
Team Optically.

Classificada 1 em 5 estrelas

This is the worst optical company you…

This is the worst optical company you could deal with. My odrer took well over a month to fulfill. When It finally arrived , the prescription was wron and had no tinting as was ordered. These people offer nothing but pitiful excusses. Run from Optically.Don't even consider dealing with them.

9 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Pretends to be a Canadian site but is…

Pretends to be a Canadian site but is not. My glasses were sent from AUSTRALIA! I had to pay 30 dollars extra for import charges. Totally hidden cost when their site clearly says there are no hidden cost. I took me more than a month to receive them. Service is terrible, they don't answer emails.

22 de novembro de 2023
Opinião espontânea
logótipo da Optically.ca

Resposta da Optically.ca

Dear Florence,

I hope this message finds you well. I want to sincerely apologize for the inconvenience and frustration you've experienced with your recent order. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring these issues to our attention.

I would like to clarify that our company operates with a global presence, and while 90% of our orders are processed from our lab in Toronto for frames available in stock, there are instances where orders may be fulfilled from our overseas labs in Australia or the UK. We do this to ensure a wider range of frame options for our customers. In your case, it seems that your order was processed from our lab in Australia.

Regarding the delay in receiving your order and the lack of response to your emails, we are committed to resolving these issues promptly. We take pride in our customer service, and it's disheartening to hear that we fell short of your expectations. We are actively looking into your case and will ensure that you receive a detailed response to your inquiries.

To make amends for the inconvenience caused, we would like to offer you a full refund for the import charges you incurred, as all these charges are usually covered with the shipping cost you pay.

Please reply back or email us your order details, and we will initiate the refund process. We understand that your time is valuable, and we are committed to making things right for you ASAP.

Once again, we apologize for the inconvenience you've faced, and we appreciate your patience and understanding as we work to rectify these issues.

Sincerely
Team Optically

Classificada 5 em 5 estrelas

Great and efficient service

Fast shipping, great customer service and communication. I think initially I was confused about how it would all work, so maybe clarify that on your website or send out an email as soon as someone purchases this type of item so they know the steps?

15 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent product

Excellent product. Great quality. Exactly what I wanted. I could enter all the measurements and much appreciated the experience and the price!! Recommend highly.

2 de março de 2023
Classificada 5 em 5 estrelas

Great reglazing service

I had sent two pairs of glasses to be reglazed (one regular pair and one pair of sunglasses). I was regularly given updates on my order so I knew about the progress, then they were sent back fast and I am very satisfied with the result !

18 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic White Glove Service

Optically provided a fantastic "white-glove" service throughout my two purchases. In two batches I sent four frames to have their lenses replaced. Immediately after I submitted my first order, I was contacted by an extremely helpful and polite individual (Mike) who guided me through the process, fixed my mistakes, sought feedback and showed a genuine interest in providing me with a great product and service. In addition, this service was the cheapest I found online. Beyond reliable and far surpassing my expectations I will not go anywhere else.

5 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service…

I had a difficult time trying to find a company that would put in my prescription lenses in frames that I owned. I was so pleased to have found optically, as they provide this service. I just sent my frames, with my vision prescription! I recently recieved my glasses, and I am so pleased with the service. I highly recommend this company, if you are looking for great customer service and quality product.

14 de dezembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Cheapest glasses ever and long delay

Glasses looked good and and was really nice BUT only for 2 weeks, then the screw on the glasses did not Last because it is too short so I feel like the glasses was made to break easily and I did take the titanium series so it Last long... I reached Customer services about that and told me they will send a replacement and after 2 months since my purchase i'm still stuck with my old broken puma brand glasses that I had for 7 years for about 300$ and the titanium was 400 and Last 2 weeks... just skip them if you dont want any problems...

1 de julho de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

If you are in a hurry don't buy from…

If you are in a hurry don't buy from them. I ordered just the lenses for a reframe in late April - you have to submit your prescription when you place the order and pay, keep this in mind - and had to contact them to know where to ship the frame because they won't send you instruction (also, you have to pay to ship the frame to them and no, it's not 12 $ like they write on the website, is more then 20 from Vancouver). After probably 2/3 weeks I contacted the customer service asking if they could confirm they have received the frame (I already knew they would because I saw from the tracking nr but my order was not updated and nobody notified me) it took 10 days for them to reply they have place the order with the laboratory that does the lenses for them and they were waiting to have them back (this was already end of May). Beginning of June they sent me an email saying that there were an additional cost in my lenses production so I had to pay another 29$ (still not sure why as they had my prescription since April). Middle June as my order was still not updated in their website I ask how the things were going and they replied that my glasses were finally at the final stage so they could have been shipped in a week or so. End of June I contacted them again asking why they haven't shipped yet, I got mad and they admitted they made a mistake so they had to have the lenses redone. Finally beginning of July they sent me a tracking nr (with a typo , so I had to check again with them for the correct one) and I finally receive my glasses back around July 10 or 12. Unbelievable.

22 de julho de 2022
Opinião espontânea
logótipo da Optically.ca

Resposta da Optically.ca

Dear Giada,

Thank you for your feedback.

We are extremely sorry to know that the experience against your recent order was not satisfactory.

All orders are usually processed and dispatched within 7-12 business days, it is really unfortunate that your order took over a month to be completed.

I request you to please share your order details for us to look into it and let you know the reason for the delay as well as work out compensation to make up for the inconvenience.

Classificada 5 em 5 estrelas

Quick & Easy

The process was streamlined, it took 5 minutes to prepare my order and service was efficient and quick.

14 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Re-glazing complex prescription glasses

I had a couple pairs of glasses "re-glazed" by Optically. I marked my pupils on the old lenses with a marker and mailed my glasses. Optically recommended a different lens from what I had selected based on my strong prescription and astigmatism and I went with their recommendations. The glasses came back to me fairly quickly. No complaints.

4 de julho de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Nightmare

Wanted to get new lenses put in my favourite RayBan frames, so I figured I'd give these folks a shot.
They pinged me to let me know that they had broken my ($250) frames and told me I could choose from their selection as long as they did not exceed $100. When I pressured them to rethink this decision they let me choose a pair of "Lacoste" frames valued @$130. We are now two months into this ordeal at this point.

I finally received the glasses. 1 - counterfeit frames made of cheap plastic and super bendy, and 2, the worst part - they completely messed up the prescription. They are completely unusable.

I would avoid this company at all costs.

17 de maio de 2022
Opinião espontânea
logótipo da Optically.ca

Resposta da Optically.ca

Hi Dough,

Thank you for your feedback.

I am extremely sorry to know that your frame was damaged while they were being glazed, it is very unfortunate for such a thing to happen and we make sure we can make up for the loss by offering a replacement pair.

I wish to inform you that all frames sold on our website are 100% genuine, if you have a doubt about the product you can have the same verified by any authorized store.

Regarding the concern with the lenses, all orders undergo stringent quality checks and we ensure they have the prescription as updated on the order. If the glasses don't seem right you can contact our support team to arrange for a prepaid label to be sent to return the glasses for inspection and remade if required to rule out any lens fault.

Please be assured we do not expect our customers to be left with a pair of glasses that is unusable hence request you to please contact us and we will have this resolved for you.

Regards
Team Optically.

Classificada 5 em 5 estrelas

Reglaze

I’ve reglazed several pair of sunglasses and was absolutely happy with the quality of tint and work done.

5 de maio de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I sent some glass frames in to be…

I sent some glass frames in to be reglazed, it took about 2 1/2 weeks after Optically received them to get them back (a little longer than I was expecting), but very good work, prescription correct, no problems

20 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Value for Money

I came across this service recently and placed my first order in January 2022. Excellent service all through. Mailing my frames was easy, reglazing was done professionally and received within the time frame promised. Overall value for money.

6 de abril de 2022
Opinião espontânea

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