Took over two months only to receive two pairs of my eyeglasses, both reglazed with a totally incorrect Rx, and a third pair of frames not returned at all. This company couldn’t have screwed up this o... Ver mais
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I was looking for reasonably priced prescription sunglasses and found optically.ca. The order had to be modified twice since the product I ordered wasn't available or was found to be damaged. Throug... Ver mais
My order took over 2 months to complete for replacement lenses (which they refer to as reglazing). I paid for Kodak lenses to get premium quality. The glasses arrived with no certificate showing wh... Ver mais
Their online system took my order, and my money. 6 days later I get a very poorly written email stating that my prescription was too complex for the chosen lenses and that my order cost is increased... Ver mais
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Informação fornecida por diversas fontes externas
Buy eyeglasses online from the best online glasses store in Canada. Wide range of prescription glasses and eyeglasses online start from $19.
Informações de contacto
2,6
Mau
115 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
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great value
great value, and fair delivery time for an online, overseas provider.
2 de abril de 2022
Opinião espontânea
Customer service was super helpful
Customer service was super helpful! There was an issue on my end with my perception and they answered very quickly and helped me resolve it easily, I'm very pleased.
28 de março de 2022
Opinião espontânea
price vs quality is fair
17 de março de 2022
Opinião espontânea
Very good purchase experience with…
Very good purchase experience with optically. just upload your prescription. Lot of choice at very good price.
16 de março de 2022
Opinião espontânea
Nice collection and very affordable
10 de março de 2022
Opinião espontânea
Second Order Satisfaction
This was my second order from Optically. My in person contacts with the people I spoke to were very friendly and helpfull.
The reason I did not give five stars is that the confirmation email for my order said I would recieve order updates at different stages but this never happened. I had to contact customer support on my own.
Having said that, both of my orders were fulfilled in a reasonable amount of time and the product was as expected.
8 de março de 2022
Opinião espontânea
Don't order from here...
Frames are ok, but the lens Rx is not. Worst pair of glasses I've ever worn. Company won't refund, only 're-align'. Not impressed with the support. Never again.
7 de março de 2022
Opinião espontânea
Resposta da Optically.ca
Hi John,
Thank you for your feedback.
I am extremely sorry to know that the glasses received are not as expected and you are not happy with the experience.
We offer a 100% satisfaction guarantee on orders, if the glasses are not made as requested you are entitled for a full refund.
May I request you to please share your order details for us to check our records and assist you further.
Updated 14/03/2022
Hi John,
Thank you for sharing your order details.
As per our records, I see that the glasses were made to the prescription you shared. You contacted us on 07th March to report the issue and were informed return the glasses for us to inspect them and then initiate a refund accordingly.
Asking to return the product before we process a refund is the least that we expect, unfortunately, we have still not received the glasses hence your refund is on hold. We wait to receive the glasses back.
Regards
Team Optically.
I have purchased glasses and received…
I have purchased glasses and received them rather quickly. I am impressed with the quality and the look.
Thank you!
5 de março de 2022
Opinião espontânea
Excellent affordable products
21 de fevereiro de 2022
Opinião espontânea
Great Option for Those Who Want to Reuse Old Frames
Didn't know this option existed until I did a quick search. Had a pair of old frames in great condition that needed new lenses. Process took about 2 weeks from when I shipped out the frames to when I received back my glasses. Customer service provided me updates along the way. Couldn't be happier.
21 de fevereiro de 2022
Opinião espontânea
The staff are pleasant and helpful
The staff are pleasant and helpful. I ordered glasses with a frame I liked, when it came, it was the wrong style. Apparently what I ordered was not what was shown on website. Customer service told me what to do and I was able to get another frame.
21 de fevereiro de 2022
Opinião espontânea
My glasses arrived today and I am very
My glasses arrived today and I am very, very pleased with them. Excellent fit, perfect vision and very light!! Good service and exceptional product! Kevin
19 de fevereiro de 2022
Opinião espontânea
Glasses are great, some annoyances
Glasses are great, they look good and the prescription is right. The shipping took forever, which I won't hold against you since we are living in a pandemic. The only annoying thing is that the site claims to be Canadian, but I was charged in American currency so they ended up costing way more than the checkout suggested. I wish they'd be upfront about being an American company that just sells in Canada.
18 de fevereiro de 2022
Opinião espontânea
Good choices for nice glasses
Good choices for nice glasses. I'm very happy with the glasses I received. Prices are excellent also!!
17 de fevereiro de 2022
Opinião espontânea
I'm happy that my sunglasses came back…
I'm happy that my sunglasses came back to me in one piece and the lenses are great.
17 de fevereiro de 2022
Opinião espontânea
top notch
excellent quality, price, selection, delivery
10/10 would buy again
17 de fevereiro de 2022
Opinião espontânea
Good but a bit costly
Good quality lenses but a bit expensive
17 de fevereiro de 2022
Opinião espontânea
Good website
The website is easy to navigate and I'm able to easily narrow my search based on a bunch of criteria which makes it easier to choose frames.
16 de fevereiro de 2022
Opinião espontânea
Everything else was nice but the…
Everything else was nice but the shipping took forever. Overall good pricing and decent product
16 de fevereiro de 2022
Opinião espontânea
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