Orchard Home Opiniões 162

Resposta da Orchard Home

24/02/2026

Dear Sarah,

Thank you for your message, we’re so pleased to hear everything was excellent.

We really appreciate your feedback and your support.

Kind regards,
The OH team

Resposta da Orchard Home

24/02/2026

Dear Carmen,

Thank you for your kind message.

We’re so pleased to hear that your delivery arrived quickly and that the driver was friendly. Your feedback means a lot to us, and we’ll be sure to pass your comments on to the delivery team.

Kind regards,
The OH team

Resposta da Orchard Home

24/02/2026

Dear Sheryl,

Thank you for your message, and I’m very sorry to hear about the issues you’ve experienced with your Hollywood vanity.

This is certainly not the experience we want our customers to have. We take quality very seriously, and this product is actually one of our best sellers. We’ve not received complaints regarding its quality before, so it’s disappointing to hear that yours did not meet expectations and arrived with faults.

Please accept our sincere apologies for the inconvenience and frustration caused.

Kind regards,
The OH team

Resposta da Orchard Home

15/01/2026

Hi Sinead — thanks for getting in touch.

We’re really sorry about this. Unfortunately the item was damaged in transit and didn’t arrive with you, and as it’s now out of stock we’re unable to send a replacement. A full refund has been arranged, and we sincerely apologise for the inconvenience caused.

If there’s anything else we can help with, please don’t hesitate to let us know.

Kind regards,
The OH Team

Resposta da Orchard Home

15/01/2026

Thanks Peter, glad you were happy with the service, we appreciate your custom

KR
The OH team

Resposta da Orchard Home

15/01/2026

Thank-you Gabriella, we delighted that everything went well and you love your sofa

KR
The OH team

Resposta da Orchard Home

19/11/2025

Hi Mr Edwards,

Thank you so much for your wonderful review! We’re delighted to hear your sideboards arrived so quickly and that the delivery went smoothly. Our team — especially our drivers — take great pride in providing a reliable and friendly service, so it’s lovely to hear that reflected in your experience.

We truly appreciate your recommendation and are grateful to have you as a returning customer. Enjoy your new furniture, and thank you again for choosing Orchard Home!

The Orchard Home Team

Resposta da Orchard Home

25/11/2025

Dear John,

Thank you for your message. We previously requested your order number to assist you, but it was not provided. We have since searched our system using your name, email address, and phone number, and we were unable to locate any record of an order with us.

As a result, it appears that no order has been placed under your details, and therefore no payment has been received by us.

If you have any payment confirmation or transaction reference from your bank or payment provider, please share it with us so we can investigate further.

Kind regards,
The OH team

Resposta da Orchard Home

18/11/2025

Thanks Sandra, we are glad you are happy with your chairs and the swiftness of delivery

Kind regards
The OH team

Resposta da Orchard Home

11/11/2025

Thank you, Fiona! We’re so happy you love your Hollywood Vanity Unit — it really is a stunning piece. We’re glad the quick delivery and easy setup made the experience even better. Enjoy your new setup!

– The OH Team 💫

Resposta da Orchard Home

11/11/2025

Thanks so much for your lovely review Lesley! We’re so glad you’re happy with the lamp’s quality and design — it sounds like it fits perfectly in your space. We completely understand the frustration with all-day delivery windows and really appreciate your patience.

– The OH Team ✨

Resposta da Orchard Home

11/11/2025

Thanks so much! We’re thrilled to hear you had such a smooth experience and that your order arrived quickly and in perfect condition. Enjoy your new piece!

– The OH Team

Resposta da Orchard Home

28/10/2025

Thank you so much for your kind words Emma and for taking the time to share your experience. We’re delighted to hear that you love your new sideboard and that everything arrived safely and ready to enjoy. Your recommendation means a lot to us!

Warm regards,
The OH Team

Resposta da Orchard Home

20/10/2025

Hi Karen,

Thank you for sharing your feedback. We’re very sorry for the repeated delays and the frustration this caused — as this was a preorder item, we know you were expecting it within the advertised timeframe, and we completely understand how disappointing it was to wait longer than anticipated. The congestion at Rotterdam Port impacted our shipping schedule, and we should have communicated more clearly and proactively about the delays.

We’re also sorry that the delivery experience didn’t meet expectations. Your comments have been passed on so we can improve both communication and service in the future. We truly appreciate your patience and understanding throughout this preorder process and hope you’re enjoying your sofa now it has arrived.

Best wishes,
The OH Team