OurFamilyWizard Opiniões 

This is a flawed app and I would never reccomend to anyone.

Communication from the team is extremely poor and using it has worsened my relationship with my ex.

A very poor quality app and very expensive for what you pay for. I was told it was a good way to sort out a family divorce agreement. We use it for basic stuff. We log payments that are to be shared and the other party confirms payment. It's a shocking waste of money.

Avoid Our Family Wizard at All Costs – A Useless, Overpriced Nightmare

If I could give Our Family Wizard zero stars, I would. This app is an absolute disaster, riddled with flaws, extortionate fees, and a complete lack of support for the very people it’s supposedly designed to help—co-parents navigating difficult situations. Instead of making communication easier, it makes it more frustrating, invasive, and unnecessarily complicated.

1. Absurdly Expensive for No Reason

The cost of this app is outrageous, especially considering it offers nothing that a free email account or messaging app couldn’t handle better. They charge a premium price for a product that feels like it was designed decades ago. Worse yet, they nickel-and-dime users at every turn—want notifications? Pay more. Need access to your own records? Fork over extra cash. It’s an outright money grab that preys on people in high-conflict co-parenting situations.

2. Designed for Control, Not Communication

Our Family Wizard does not foster healthy co-parenting—quite the opposite. It’s a tool often weaponized by controlling, manipulative ex-partners who use it as a surveillance and harassment mechanism. Instead of encouraging respectful dialogue, the system enables one-sided narratives, allowing one parent to flood the app with nonsense while making it painfully difficult for the other to respond in a reasonable way.

3. The User Interface Feels Like It’s from 1995

The app is slow, clunky, and incredibly unintuitive. Simple tasks take way too many steps, and basic functions like message retrieval or calendar updates are buried under layers of frustrating menus. It’s unbelievably outdated, making it feel like you’re using a government website from 20 years ago.

4. Customer Support is a Joke

If you have an issue, good luck getting any help. The support team is unresponsive, dismissive, and utterly useless. They hide behind legalese and canned responses, offering zero accountability for the app’s many failures.

5. The “Tone Meter” is Laughably Bad

The so-called “Tone Meter” is an absolute scam. It arbitrarily flags harmless messages while allowing passive-aggressive and manipulative communication to go unchecked. If you’re relying on this feature for conflict resolution, you’re in for a rude awakening—it’s about as accurate as a horoscope.

6. Courts and Lawyers Are Clueless About Its Failings

The worst part? Family courts and legal professionals continue to push this dysfunctional, predatory platform on unsuspecting parents. They assume it’s a neutral tool, when in reality, it’s a weapon for whoever is more adept at gaming the system. It’s time courts woke up to how much damage this app actually causes.

Final Verdict: Stay Far Away

If you’re being forced to use Our Family Wizard, document everything and be prepared for constant frustration. This app is nothing more than a cash grab, wrapped in a veneer of legitimacy, and it actively hinders co-parenting rather than supporting it. Do yourself a favor and look for better alternatives—or at the very least, use it with extreme caution.

This app is a complete waste of money driven by the lawyers. FIGHT against being forced to use it. Every year I am required to use it I write the same app. Over $100/yr to send a text that I could send for free.

Total and utter crap in my opinion.

Time allocation does not have the granularity required to manage complex situations for example. L

It doesn't appear to offer anything much in the way of meaningful benefit over using other communication tools from what I could tell (email, WhatsApp etc) other than perhaps being in one place (though you submit your own evidence anyway and the court pack becomes the master evidence source in my case.

The sales pitch overplays the ability to use the info in court in the uk from what I experienced; uk court happily accepted WhatsApp screen shots in court packs as evidence in my case.

Costs an arm and a leg compared to other apps in my view.

It's cryptic to me at to why quite so much faith appears to be put on this app by the British court system - it feels like an easy thing to instruct, but I didn't see any improvement in behaviour whatsoever, it was only recommended by the court rather than ordered; but it was immediately used to try and make claims for cash by my ex (despite explicitly excluding this aspect from the recommendation). In my view its' existence just became another thing that got used as a tool for manipulation and perception management. Without it, there would have perhaps been one less topic of debate and I'd have a few hundred quid more in my pocket to spend on the children.

Feeling exploited by the company

I signed up for Our Family Wizard in 2019 during a difficult separation and divorce, based on the recommendation of my parenting advocate. At the time, the flat-rate pricing seemed fair, and there was only one subscription option, so I agreed to use it as part of our court-ordered communication plan.

The app itself feels cheap and outdated, but it served its basic purpose. I didn’t mind the lack of features because the pricing was reasonable, and it met our needs. However, in 2024, I encountered a sudden and frustrating issue that completely changed my opinion of the platform. While trying to attach a simple screenshot of a bank transaction, I was met with an error stating I was out of disk space and needed to upgrade my plan.

This came as a complete shock. There was never any prior warning about file limits, nor was this limitation disclosed when I signed up. I’m court-mandated to use this app until my children are 18—another 13 years—and the last thing I expected was to be pressured into paying more money for a service that was supposed to be low-cost and straightforward.

I contacted customer support, hoping for a resolution, but their response was appalling. They told me I had no choice but to upgrade my plan and pay more. I explained that I was never notified about storage limits and requested help in freeing up space since users can’t manage files themselves. The support rep refused to remove any files or offer alternatives. Their only solution was to pay more money.

This feels like blatant exploitation of a captive audience—parents who are court-ordered to use the app and have no other choice. What started as a low-cost solution has turned into a money grab, with arbitrary limits and no transparency.

I feel taken advantage of and deeply regret agreeing to use this platform. If you’re considering Our Family Wizard, I strongly recommend looking for alternatives or avoiding it altogether. This app’s business practices are disappointing, and I wouldn’t wish this experience on anyone.

Absolutely no customer support. Very expensive given there are free or cheaper options out there. I had been asking about the video call feature which they are now advertising on their website. They told me this was only available to new customers. I asked repeatedly how, then, as an existing customer I could get access to the feature, which is allegedly available in the UK. I have had multiple emails ignored, and there is no other way of contacting them. There are many other coparenting apps out there, several are free and offer the same or similar services to OFW. I am canceling my subscription and would strong advise against using this company. The Tonemeter is a totally pointless feature too. It didn’t stop my abusive ex husband from sending aggressive, threatening messages to me for the entire year. It is a total gimmick.

Awful website no customer support calanders are badly laid out amd unusable changes amd requests can't be made with a hours worth of work for one change the website is often undergoing upgrades yet nothibg changes the website is often shut down messages are often lost

Being held hostage by the predatory company and legal court system. Court system and attorneys make a decision that this app is to be used for communication. Then Our Family Wizard in a predatory way charges $99 and decide to increase $110, and if they keep increasing it will just suck the money out of hard working parents. Their support is terrible without explanations or when having technical problems will take months to resolve.

Very hard app to access. I've had a lot of problems trying to access this app. Then when I did access it? I could not even pay to get the subscription. Then I tried to talk to a customer service. Representative and I couldn' talk. The representatives as every time I call them they were closed, which I've called every day which is unacceptable I've sent emails after emails after emails. No response this is a very unprofessional team and I wouldn't suggest this app to anyone. It is a good. Idea, but there's plenty more other apps out there does the same thing.

Doesn’t work, technical help is non existent. Reviews speak for themselves.

Not fit for purpose, don’t waste your money.

Calendar dates in the app aren’t even correct when trying to make rotas. The days off the week in the app are not on the correct dates so adds a lot of confusion as the app changes your weekly rota to align with the incorrect calendar dates in the app.

Payment is not working, leading to the app locking parents out. To resolve this they are unable to assist over internet and request users to call their call centre, which then terminates calls when none of their employees are available to take calls instead of leaving people in the queue.

Our Family Wizard needs to have spelling mistake recognition. Such a basic but important function. Very dissapointing and often critical in messages that matter! A massive let down, not recognising the importance of OFW customers/parents that are going through hell.

Since using the app, I find it impossible to explain illness of children - without it saying (upsetting)
You can’t even say covid …. Why ??
Also - why is my ex allowed to type, you are a horrible person …
Tone meter - when I wrote it in … did nothing???
But a headache is upsetting ???
I opted for this … instead of an FVRO
I chose wrong.
I am still being abused … controlled and manipulated.
But he thinks it’s ok.
Because family wizard allows it.
Pls check your app.
Tone meter is a joke.
Get some guidance on manipulation and harmful statements. Like “do as you are told.”
Etc.
get a report button…
Or somewhere to easily star abusive messages.

Help us pls. You actually have the power to do something. Clearly the money too.
We all pay a lot.

To get support you have to lie! Otherwise leaving many messages, broken app, urls, emails. Finally got help after over a week, turns out your ex can mess u p your registration process, they actually TRUST your ex to be kind! Why would your registration do that! Only dumb people would make this possible.

Summery: app for communication for people who have trust problems, can't do communication it's self! And trusts your ex more than you! RUN AWAY from this company

They have many one star ratings. Why don't they try to improve? When we are forced to get a "subscription" for a year, why do they have to automatically take our money from us every year after? I paid for ONE YEAR only and then discovered too late that it says it will automatically renew? Why can't we choose when and if we want to renew it instead of YOU? Because of this policy that I know they set up in purpose to get more money, they took $288 from me when we didn't even use their service! How is that okay? They have no conscience and only want your money. People if a judge or a referee tell say you have to use Our Family Wizard, find something else! They are not trustworthy! They have bad ratings for a reason!

OurFamilyWizard Headquartered in Minneapolis, MN, does not provide a way for you to delete your data and protect you and your families privacy.

In today's world of cyber threats and breaches; much larger organizations have been hit and valuable information gained from systems far bigger than theirs.

If you live in a state that provides data deletion protections you may need to seek legal assistance and take them to court.

OFW helps for communication even if the messages from the other parent is constantly trying to start a fight. I wish there was an address book button/area for 3rd party care where you could add phone numbers, addresses and other info need so that we didn’t have to provide that information consistently for other parents. Also be able to look up information for insurance/health providers easier. I wish there was also a way that one side if felt threatened or not following the court order where you could flag that message to easily find those messages for court like situation and talking to lawyers. Last there needs to be ways to organize the messages in different group files to make finding the needed information easier.

I think this is one of those times when your like, and why do I need to pay for this? I can see if your an abused child yes I can see. But if you normal and the other side is painting you to be this, NEED TO SEE A DOCTOR,( because there so good at fixing things with pills if you believe that) COUNSELING,( yep, got tons of money for that to but it back fired, so had to see 3 and she still didn't get the opinion)(we wouldn't use that in court then will we). How ABOUT WE WILL JUST MAKE THINGS UP BECAUSE NOBODY WILL BE PROSECUTION FOR PURGERY.(LIKE HE MAKES PIG SOUND TO ME...) TRUE STORY. It is completely false. But now it on the record I better make use of it. I hope they shut this site down. CAN I GET AN AMEN 🙏 . IN GOD WE TRUMP, NOT THE GOVERNMENT.