Owlyeyewear Opiniões 

I am currently dealing with a very frustrating return experience with Owly Eyewear.

The glasses make me feel dizzy when I wear them, so I contacted customer service to request a return. They first asked me for my eye prescription, even though I simply wanted to return the glasses.

When I requested a return, they offered me a 50% partial refund to keep the glasses instead. I declined because I wanted to return the product.

They then provided a return address in London, UK, and asked me to send the glasses back. I am located in the United States, so international return shipping could be quite expensive.

The pair of glasses I actually received weighs 22 grams, not 14 grams as advertised by the seller.

I am sharing my experience so other customers can be aware of the return process before purchasing.

Follow-up
The glasses I received were shipped from Nancheng, Shenzhen, China. Despite my repeated requests, the seller did not provide me with a return shipping label and instead instructed me to arrange and pay for the return shipment myself to an address in the United Kingdom.

I last emailed the seller on September 25, and the seller has not responded to any of my emails since then.

I have consistently been willing to return the glasses. However, the seller has not provided the necessary return shipping label, preventing me from completing the return.

I believe customers should be aware of my experience with this seller.

reply ：
Thank you for your response. However, your reply does not address the main issue.

When I placed my order, shipping was free. At checkout, I was not given a clear choice or notice that selecting free shipping meant I would be responsible for paying international return shipping costs if I needed to return the item.

I filed the dispute with my credit card company because, despite my repeated requests, you failed to provide a return shipping label and stopped responding to my emails. I had been willing to return the glasses, but without a return shipping label, I could not proceed with the return.

You advertised the glasses as weighing 14 grams, but the pair I received weighs 22 grams. The item I received does not match the advertised description.

To be absolutely clear, I do not want to keep the glasses, and I do not want a 50% partial refund. I only want to return the glasses to you. I am ready to ship them back immediately once you provide a return shipping label.

Providing a return address is not the same as providing a return shipping label. I should not have to withdraw my credit card dispute simply to obtain a practical way to return an item that does not match its advertised description.

I am still willing to return the glasses promptly. Please provide a return shipping label so that this matter can finally be resolved fairly.

Staff at Hedge End branch, very nice and helpful, especially Jack, very pleasant team

I have Parkinson's Disease and I am housebound. I was unsure about ordering and sent an email regarding the need for 1.5 or 2.0 and Jonathan replied very quickly. My order was delivered in Ireland within 6 working days. The reading glasses are wonderful and, post double cataract surgery, I can now read comfortably.

Wonderful glasses, thin, lightweight, handy. Can see very well with them! Would recommend

Love my owly glasses, received so many compliments! thank you

Beautiful thin and light reading glasses, love the cute case!

Initially sent incorrect glasses, ordered sunglasses, received non tinted lenses, contacted Owly and there no quibble was sent correct glasses FOC, no P&P and got to keep the original pair, superb customer service. Glasses are fabulous, I'm known for breaking almost every pair I own, not in this case! Stylish, lightweight and perfect sun protection, thank you guys

Lovely reading glasses, quick delivery, very thin and light

Not Worth the Price – Overhyped and Underdelivered

I purchased Owly reading glasses after reading many positive reviews, hoping for a quality upgrade. What I received was disappointing — the glasses felt no different from cheap versions I’ve bought online for a fraction of the price.

Pros:
✔️ Nice packaging
✔️ Fast delivery

Cons:
❌ Frame feels flimsy and plasticky
❌ Quality no better than budget alternatives (e.g., Taobao)
❌ Overpriced for what it offers
❌ Misleading premium branding

If you’re expecting a substantial difference in comfort, durability, or design — this isn’t it. I don’t recommend the product unless the company addresses its quality gap and better aligns marketing with reality.

I recently placed an order for reading glasses from Owly Eyewear. I followed the instructions for ordering the right strength then placed my order. The glasses were received quickly. But was disappointed when I tried them on and could not read anything with them on.
I contacted them the same day I received them via email.
They suggested that I forward them a recent prescription to fix the problem. I told them my prescription was several years old so I just want to return them & get a refund. I was then told they could only refund me 50% because of the international shipping.
This is my fault...I should have never placed an order from a United Kingdom company. Usually I do not do this, it was an oversight on my part.
I do not recommend this company. I am sorry I ever heard of this company.
JJ
Jacksonville FL

Beautiful glasses for reading, happy with my purchase, nice thin case

This is my 3rd pair of owly reading glasses, I keep one in the kitchen, living room and one in the bedroom. Love them so much!

Great design and quality of reading glasses. Delivered through my letterbox! Would recommend!

Great glasses, customer service was fast, friendly and responsive when I emailed. Will buy more pairs!

Lovely cute reading glasses, would recommend!

Lovely glasses. Great design and packaging. So thin and light! I can read very well with them

So thin and light! Very sleek packaging and case. Thank you Owly, will be buying again

Lovely thin light glasses and great service!

So cute! Thin, light and easy to carry. I bought 2 pairs one to take to work and one for use at home. The blue light blocking lens also seem to relieve my eye strain. Thank you Owly Eyewear

They look as good as my really expensive glasses, I picked them up by mistake! Very pleased with them