Delivery right on time. Very affordable rates. Good customer service. I was a bit reluctant to use their service for sending an expensive item interstate, but now I am glad I used their service. H... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I have conducted business with Pack & Send for over the last 10 years sending consignments all over Australia with great success. Unfortunately the last few shippments have been a nightmare. P&S use A... Ver mais
A empresa respondeu
I deal with the Sydney Pyrmont , Johnny Tao, I have been dealing them for a number of years now , and their service is impeccable, always reliable and well packed. The Pack and Send tracking system co... Ver mais
A empresa respondeu
Clear and easy to understand webpage. Once you have your measurements and weight, you're only moments away from obtaining the quote for delivery of your package. The package was picked up on schedul... Ver mais
A empresa respondeu
Informações sobre a empresa
- Serviço de correio
- Serviço de correio expresso e entrega
- Serviço de entrega
- Serviço de logística
- Serviço de entregas e correio
- Empresa de transporte marítimo
Escrito pela empresa
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Informações de contacto
4,0
Bom
9 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 92% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service always
3 de agosto de 2026
Opinião espontânea
Resposta da PACK & SEND Australia
Thank you so much for the repeat support!
Knowing we deliver consistent, top-tier service time after time means the world to our team. We truly appreciate your business and look forward to helping you again on your next shipment!
The team in Australia were fantastic
The team in Australia were fantastic. I live in New Zealand and was sending a package from Australia to Romania. A difficult process. But they handled everything fantastic and the communication was superb
21 de julho de 2026
Opinião espontânea
Resposta da PACK & SEND Australia
Thank you for taking the time to leave such a great review!
Managing an international shipment between three different countries is no small task, so we are thrilled to hear that our Australian team handled the logistics and kept you well-informed throughout the entire process. We really appreciate your trust in us to get the job done, and we look forward to assisting you with any future overseas shipments!
Delivery right on time
Delivery right on time. Very affordable rates. Good customer service. I was a bit reluctant to use their service for sending an expensive item interstate, but now I am glad I used their service.
Highly recommended. 5 🌟
27 de julho de 2026
Opinião espontânea
Resposta da PACK & SEND Australia
Thank you for putting your trust in us with your shipment!
We completely understand that sending high-value items interstate can be a bit nerve-wracking, so we are thrilled that we could deliver total peace of mind along with great rates and service. We truly appreciate the 5-star rating and look forward to looking after your future deliveries!
Amazing Expereince
The entire process was smooth from easy booking, timely pickup and efficient delivery. Thanks to the entire team
15 de julho de 2026
Opinião espontânea
Resposta da PACK & SEND Australia
Thank you for the wonderful feedback!
It is great to know that the whole journey was seamless for you from start to finish. We will be sure to share your thanks with the entire team, and we look forward to helping you out again on your next shipment!
EASY TO USE SERVICE
Easy to book and pay online and have parcel collected from your own house. Tracking works well. Cost is competitive with other carriers.
9 de julho de 2026
Opinião espontânea
Resposta da PACK & SEND Australia
Thank you for taking the time to share your review!
Making the door-to-door process simple and reliable is what we aim for, so it is great to hear that the online setup, tracking, and pricing all hit the mark for you. We appreciate your support and look forward to managing your next shipment!
Used for a marketplace purchase
Used for a marketplace purchase, first time for me i was so nervous but it ended up being so easy and worked flawlessly!!! I have the confidence to do this again now.
22 de julho de 2026
Opinião espontânea
Resposta da PACK & SEND Australia
Thank you for sharing your experience!
Buying on the marketplace for the first time can definitely make you a little nervous, so we are thrilled that everything went off without a hitch and gave you that extra confidence. We really appreciate your trust in us, and we look forward to helping you out with your next find!
Pack and Send - Sydney Pyrmont
I deal with the Sydney Pyrmont , Johnny Tao, I have been dealing them for a number of years now , and their service is impeccable, always reliable and well packed. The Pack and Send tracking system could be significantly better , but otherwise great service.
23 de julho de 2026
Opinião espontânea
Resposta da PACK & SEND Australia
Thank you for being such a loyal customer over the years!
It is fantastic to hear that Johnny and the team at Pyrmont consistently deliver the top-notch service and careful packing you rely on. We also really appreciate the honest feedback regarding our tracking system—we are always looking for ways to improve our tools, so notes like yours are super helpful. We will be sure to pass your compliments along to Johnny and the team, and we look forward to continuing to look after your shipments!
Pack N Send online services Australia…
Pack N Send online services Australia are fraudulent. They have debited my credit card, one month after I sent two parcels, saying the two separate $50 additional charges were for additional services. I paid this company the amount quoted for delivery. Surely, there would be communication prior if there was any issues, but under the cover of late night, I receive two PayPal notifications of the debit transactions. PayPal have within two hours responded with a NO REFUND response. So PayPal are as fraudulent as Pack N Send. The invoices have NO actual reason for the charges, just ADDITIONAL CHARGES. I won't stop until I get this money back, I'm presuming these hucksters are randomly charging client accounts with their authorisation powers. Scum.
17 de julho de 2026
Opinião espontânea
Resposta da PACK & SEND Australia
Thank you for your feedback.
We're sorry to hear that you feel this way. We would like to reassure readers that additional charges are not applied without reason. For Online Self Service bookings, any post-shipment adjustments are only made where the shipment differs from the details provided at the time of booking, in accordance with the agreed Terms & Conditions.
We understand unexpected charges can be concerning, and if there are any questions regarding an adjustment, our Online Customer Service team is always happy to explain how it was calculated and review the shipment if required.
My new wheels courier
Ive been using pack and send since 2009. Usually for bulkier items. This time I used them for a set of wheels/tyres. Door to door service between capitals in 3 days. Price was right, service was easy. My new replacement for eGo/hunter.
13 de julho de 2026
Opinião espontânea
Resposta da PACK & SEND Australia
Thank you for being a customer since 2009! We are glad we could get that freight moved so quickly and easily for you at a good price.
We appreciate the support and look forward to handling your shipments for years to come!
PACK & SEND...WAKE UP!
I have conducted business with Pack & Send for over the last 10 years sending consignments all over Australia with great success. Unfortunately the last few shippments have been a nightmare. P&S use Aramax for local deliveries and they are hopeless with consignments taking up to a week to even be collected. P&S are aware of this and and need to act. So, I've gone back to Australia Post for local deliveries, yes a few extra dollars but no irate customers!
17 de julho de 2026
Opinião espontânea
Resposta da PACK & SEND Australia
Thank you for your continued support over the past 10 years. We genuinely appreciate your longstanding business and are sorry to hear that your recent experiences have not reflected the level of service you've come to expect.
We understand how frustrating collection delays can be, particularly when they impact your own customers. While carrier performance can vary from time to time, we continually monitor service levels and work closely with our carrier partners to address issues as they arise.
We appreciate your feedback, as it helps us identify where improvements are needed, and we hope to have the opportunity to restore your confidence in our services in the future.
My parcel was delivered with no nonsense
My parcel was delivered with no nonsense, in 4 days to the correct address , intact and undamaged. The price was good and the staff were helpful in assisting me with my enquires.
8 de julho de 2026
Opinião espontânea
Resposta da PACK & SEND Australia
Thank you for taking the time to share your review! We aim to make shipping as straightforward as possible, so it is great to hear that everything arrived in great shape, on schedule, and at a fair rate.
Our team takes pride in being there to help when questions come up, and we really appreciate your support. We look forward to assisting you again on your next shipment!
Resposta da PACK & SEND Australia
Thank you for the review! We are always glad to hear when our team provides a helpful hand and a smooth experience.
We appreciate you taking the time to drop us a note, and we look forward to assisting you again in the future!
Clear and easy to understand webpage
Clear and easy to understand webpage. Once you have your measurements and weight, you're only moments away from obtaining the quote for delivery of your package.
The package was picked up on schedule.
Pricing is very competitive.
7 de julho de 2026
Opinião espontânea
Resposta da PACK & SEND Australia
Thank you for taking the time to leave us a review!
We work hard to keep our online booking process quick and intuitive, so it is great to know the quoting tool made things easy for you. It is also fantastic to hear that the collection went right on schedule and that our pricing provided great value.
We appreciate your support and look forward to managing your next delivery!
they collected and delivered and kept…
they collected and delivered and kept me informed
1 de julho de 2026
Opinião espontânea
Resposta da PACK & SEND Australia
Thank you for taking the time to leave a review!
Keeping our customers updated every step of the way is a top priority, so we are glad to hear the entire journey went smoothly for you.
We appreciate your support and look forward to helping you out again next time!
Very easy to use online booking…
Very easy to use online booking service. Backed up by Troy's exceptional customer service at Melbourne Central office. Parcel arrived at destination very promptly. Online tracking comprehensive.
12 de julho de 2026
Opinião espontânea
Resposta da PACK & SEND Australia
Thank you for sharing your experience. It is great to know that our digital booking platform and detailed tracking features gave you a seamless experience from start to finish. We are especially pleased that Troy at our Melbourne office provided such standout support to back it all up, and that your shipment arrived ahead of schedule. We will make sure Troy gets a well-deserved pat on the back, and we look forward to assisting you again next time.
Booked pickup, took two days for courier to arrive.
Booked pickup, nobody turned up for two days, not contact, no notification.
2 de julho de 2026
Opinião espontânea
Resposta da PACK & SEND Australia
Thank you for your feedback.
We're sorry to hear that your collection did not occur as expected.
We note that this booking was made through our Online Self Service platform, which is a DIY service. While participating carriers generally collect within the estimated timeframe, collection times are estimates only and delays can occasionally occur due to operational demands.
We understand this would have been frustrating and appreciate you taking the time to share your experience. Your feedback has been noted as we continue to work with our carrier partners to improve service levels.
Great Freight Company
Ease of sending a parcel with the online quote system.
Fast and efficient service.
Would definitely use again.
9 de julho de 2026
Opinião espontânea
Resposta da PACK & SEND Australia
Thank you for your feedback. We are glad to hear that our online quoting system made the initial process straightforward and that the overall delivery was handled smoothly. Providing an efficient experience from the first click to the final drop-off is exactly what we aim for. We truly appreciate your support and look forward to managing your shipments again in the future.
Philippines
At the initial start, you must provide greater disclosure about what is included in an online order, and a full-service order arranged in the shop.
There must be more effective communication between you, the outsourced global courier company, and the customer.
Communication must be proactive, not reactive to issues encountered during the shipment.
Ultimately, I got charged a very expensive price and I was extremely underwhelmed by the commiserate value provided for the price charged.
The whole experience was very disappointing.
26 de junho de 2026
Opinião espontânea
Easy to navigate booking
Easy to navigate booking, excellent communication through out transaction
6 de julho de 2026
Opinião espontânea
Resposta da PACK & SEND Australia
Thank you for taking the time to leave a review. We are delighted to hear that you found our booking system intuitive and that our team kept you well-informed from start to finish. Maintaining clear, consistent updates is a top priority for us, so it is great to know you had such a seamless experience. We appreciate your business and look forward to assisting you again down the track.
Very special package
I used pack and send to transport a very special package from Adelaide to Queensland. The ordering online was very straightforward, the pick up and drop off were excellent, the package arrived safely and the cost was excellent. I would definitely use again.
18 de junho de 2026
Opinião espontânea
Resposta da PACK & SEND Australia
Thank you for sharing your experience. Moving a precious item across the country can be stressful, so it is great to know the entire transit from Adelaide to Queensland went seamlessly. We always strive to make our online platform user-friendly, while ensuring our physical handling and pricing remain highly competitive. It is fantastic to hear we delivered a smooth, cost-effective result for you. We appreciate your support and look forward to managing your logistics again down the track.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.