I stayed at Kings Mill Hospital PA housing for 2 years. It's been an amazing experience. Both Sharon and Val ( the accomodation officers) were a pleasure to deal with- there wasn't any problem to whic... Ver mais
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general updates: * Maintenance seems to have picked up. There’s still some rubbish around, but things have improved. I still don’t quite understand what the high service charge pays for… still... Ver mais
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I have been a tenant for 26 years and never had any problems. Whenever I have had to contact them, they have promptly resolved issues. Recently had some major improvements done which I am extremely pl... Ver mais
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Just had a full bathroom refurb. I can’t fault the items provided and the turnaround of work completed. There were afew odd days of sheduled appointments missed, but this was not by PA housing but the... Ver mais
A empresa respondeu
Informações sobre a empresa
- Associação de empresas de contrução civil
- Desenvolvimento de habitação
- Habitação social
- Alojamento protegido
Escrito pela empresa
We manage over 23,000 homes across the Midlands, London and the South East offering a range of solutions
Informações de contacto
3 Bede Island, LE2 7EA, Leicester, Reino Unido
- 0300 123 2221
- complaints@pahousing.co.uk
- www.pahousing.co.uk
3,6
Aceitável
639 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 72% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da PA Housing
Good morning Stuart,
Thank you very much for your positive feedback! I'm glad to hear you experienced good customer service with us. Hugely grateful for your support.
Kind regards,
PA Housing Communications Team
I moved in to a Flat allicated by P.A
I moved in to a Flat allicated by P.A. Housing I couldn't find any fault with P.A. my Housing Coordinator Jo Jackson is an asset to P.A. she works in a Professional Manner, she is also kind and understanding on what we needed on behalf of My Wife as My Wife has many Disabilities but nothing was a problem from Jo. She is such a Star. I would definitely recommend P.A. Housing Association if you are looking for a Property in the Warwickshire Area
23 de junho de 2025
Opinião espontânea
Resposta da PA Housing
Good afternoon Andy,
Thank you very much for sharing such lovely feedback for our services and for Jo. This means a great amount to us and we really appreciate you taking the time to leave a good reviews for us. I'm glad you're happy with the service you received and Jo will be too with all the good feedback she's getting. All the best to you and your wife.
Kind regards,
PA Housing Communications Team
Resposta da PA Housing
Good afternoon Carly,
Thank you for your review, it's greatly appreciated by the team here at PA. I'm pleased you had good customer service from one of my colleagues, that makes me very happy indeed. Have a great day!
Kind regards,
PA Housing Communications Team
Excellent bathroom refurbishment
We had a very thorough bathroom refurbishment. All appliances changed, walls and floors redone. Plumbing changed so the layout of the bathroom could be changed to be a bit more comfortable.
It looks so much better than before! :)
13 de junho de 2025
Opinião espontânea
Resposta da PA Housing
Good morning Jade,
Thank you for your kind review! It's lovely to hear that you're so pleased with your bathroom refurbishment and that you've seen s big improvement in how comfortable it is as well as how it looks. Your feedback is massively appreciated, so thanks for sharing this with us. :)
Kind regards,
PA Housing Communications Team
Just had a new kitchen and bathroom…
Just had a new kitchen and bathroom installed cannot fault the subcontractors and also cannot fault PA housing from start to finish I’ve been informed every step away and now they’ve just been to give me my final checks thank you so much PA Housing thought you’ve done
20 de maio de 2025
Opinião espontânea
Resposta da PA Housing
Good afternoon Kelly,
Thank you for getting in touch with us to share such lovely feedback about your new kitchen and bathroom. It's great to hear that you were kept informed throughout and our contractors did a good job. I hope you enjoy having these new and improved rooms in your home. Thanks again, Kelly!
Kind regards,
PA Housing Communications Team
I’m really happy with the bathroom and…
I’m really happy with the bathroom and the outcome its beautiful thank you so much
11 de junho de 2025
Opinião espontânea
Resposta da PA Housing
Good afternoon Sophie,
That's lovely news, I'm glad to hear you're happy with how your new bathroom turned out. Thank you so much for your feedback, it really means a lot to us. :)
Kind regards,
PA Housing Communications Team
My officer Sharan is very good and…
My officer Sharan is very good and helpful. Always happy to see her in the building. Making good changes making it a nice home to be in
10 de junho de 2025
Opinião espontânea
Resposta da PA Housing
Good afternoon Ramesh,
Thank you for sharing your feedback for Sharan, I'm sure she'll be very pleased to read this. I'll also make sure to share this with the business so she can be recognised for her good work and the changes she's made around your home. Thanks again, it's much appreciated!
Kind regards,
PA Housing Communications Team
I have been with PA housing for 3 years…
I have been with PA housing for 3 years whenever I have had a problem they have always got it fixed in a good time and all engineers or companies they send out are lovely polite and respectable. PA housing recently worked with Dodd group to change my heaters and the 2 lads was amazing my daughter ended up being off school sick and they was really respectable.
5 de junho de 2025
Opinião espontânea
Resposta da PA Housing
Good morning Chloe,
Thank you for the lovely review, it really means a lot to us to hear that we've been there to resolve any problems you've been experiencing such as repairs and that you've received good customer service.
I'm also very happy that you had such a thoughtful service from our contractors over at the Dodd Group. I'll make sure your feedback for them is shared around PA. Thanks again!
Kind regards,
PA Housing Communications Team
Wasteful spending of funds
Wasteful spending on sending professionals for pending issues no resolutions just an organisation that runs on citing rules which are not applicable, does not take into account the residents perspectives and the only thing they chase is if you withhold rent with threatening legislation.
24 de junho de 2024
Opinião espontânea
Resposta da PA Housing
Good morning Ursula,
I'm sorry that you feel we haven't been able to provide resolutions to the issues you've experienced and that like we haven't taken your perspective into account. Your feedback is appreciated and we want to do better by you and all our residents. If you would like to get in touch to discuss this further and get your viewpoint across, you can email us at hello@pahousing.co.uk
I hope you're able to get the resolutions you need!
Kind regards,
PA Housing Communications Team
Happy tenant
Ive a tenant with PA for a number of years now and I don't have a problem at all them, excellent service any problems I've had have been resolved really quickly. I've just had a new kitchen which I am more than happy with
27 de maio de 2025
Opinião espontânea
Resposta da PA Housing
Good afternoon Claire,
Thank you very much for your lovely review, this means a great amount to us and we really appreciate your support! I'm glad that you've had a good experience of getting issues resolved with us, long may it continue! I'm also pleased that you like your new kitchen and hope you get lots of enjoyment out of it.
Kind regards,
PA Housing Communications Team
Disgusting housing association
Disgusting housing association. Been trying to do a mutual exchange for around a year and half. Found a 2 bed to which PA rejected and directed me saying I needed a 3 bed. I found a 3 bed then they’ve rejected that saying I need a 2 bed. Doesn’t care about its tenants. I’m currently stuck in a disabled flat which I don’t require. Asked them to help me look for a 2 bed as they refused the one I found and they point blank refused.
Never go with this housing.
UPDATE!!
So managed to find another 2 bed to join onto the multi swap to which we was informed it shouldn’t take long as they have all paperwork from previous mutual exchange to which they rejected. Yet they’re still determined to make it the whole 45 days until they make a decision. Try to call and be told to wait 5 days for a call back but this seems to only apply to certain tenants as other tenants get a call back the following day. This housing tends to only want to help those who work for them or those that they want. I’ve been doing this mutual exchange process since beginning of 2025 and we’re now in July with no more of an update than when it first started. The company is joke and they just pass blame from pillow to post. The amount of stress they have caused their tenants is not right. Please avoid this housing at all costs if you can.
23 de maio de 2025
Opinião espontânea
Resposta da PA Housing
Good afternoon,
I'm very sorry to hear that you have experienced this confusing communication around your request for a mutual exchange. Without further information, I'm unable to directly contact the team about your case, so I'd encourage you to please persist with us and hopefully we'll be able to provide you with the outcome you would like. I apologise for this and wish you all the best in getting this issue resolved with us.
Kind regards,
PA Housing Communications Team
Great service from PA and AXIS
Specifically with the recent decorating, PA and the contractor AXIS have done a great job. On time, great quality and service.
12 de maio de 2025
Opinião espontânea
Resposta da PA Housing
Good afternoon Dave,
Thank you for your kind review, we really appreciate your feedback! I'm pleased you're happy with the decorating that was done recently, I'll make sure the team are made aware of a job well done. Thanks again!
Kind regards,
PA Housing Communications Team
Thanks GINA and TINA from your rent…
Thanks GINA and TINA from your rent arives team they are very helpful,, wot a lovely team ,,THANKS PAUL KELLY
20 de maio de 2025
Opinião espontânea
Resposta da PA Housing
Good afternoon Paul,
Thank you for sharing your great feedback with us. I'm really pleased that Gina and Tina (what a double act!) were able to provide you with support around your rent. I'll make sure that they hear your feedback and that they get recognition from around the business. Thank you, Paul.
Kind regards,
PA Housing Communications Team
PA Housing have been Absolutely…
PA Housing have been Absolutely Phenomenal Helping us with our Financially and with Living Help(20/10)
19 de maio de 2025
Opinião espontânea
Resposta da PA Housing
Good afternoon Dave,
Thank you very much for your kind words about our services - including financial and living support - 20/10 is high praise indeed! I'm happy that you were able to find support with us and that you've found it to be helpful. I'll pass on your message to the team. All the best!
Kind regards,
PA Housing Communications Team
I had work done by Pilon and they were…
I had work done by Pilon and they were amazing both in their job and their communication about everything they were doing. I am very pleased with the work they have done and love my new bathroom.
16 de maio de 2025
Opinião espontânea
Resposta da PA Housing
Good afternoon Saphiya,
That's fab to hear, thank you for sharing such lovely feedback for PiLON's work on your new bathroom. I'm glad you like it! It's always a pleasure to read success stories about great work and great communication. Thank you so much!
Kind regards,
PA Housing Communications Team
Circus of Clowns 🤡🤡🤡🤡🤡
I’ve had the misfortune of being a tenant of these clowns for eight years, nothing ever gets done when they say it will, 99% of their staff would be lucky to get a job emptying dustbins. I reported cracks appearing all over my property six months ago and they still haven’t sent a surveyor out to inspect them. They rely heavily on the fact that people get fed up with complaining and forget about it. 1 star is too good for them. 👎👎👎
16 de dezembro de 2024
Opinião espontânea
Resposta da PA Housing
Good afternoon Robert,
I'm sorry to hear that you haven't had a positive experience with us over the years and that you feel as though promises aren't delivered on schedule - this is very disappointing and we want to make things right.
I've highlighted the issue of the cracks appearing around your home with our Repairs Team as a reminder to get a Surveyor out to you. I hope we can get this resolved for you soon.
Kind regards,
PA Housing Communications Team
Eden Park
I live at eden park and I really enjoy living here, staff are amazing and neighbours are lovely, will miss when leaving
15 de maio de 2025
Opinião espontânea
Resposta da PA Housing
Good afternoon Sophia,
Thank you for sharing your kind words and feedback about our lovely team at Eden Park. I'm sure they'll massively appreciate hearing about this so I'll make sure it gets back to them! All the best for the rest of your time at Eden Park and far beyond into the future. :)
Kind regards,
PA Housing Communications Team
KITCHEN REVIEW FROM PILON/PAHOUSING
PA HOUSING you finally got it right this time with the company you have used for refurbishing the kitchens the company is called PILON and all credits going to there staff for how quick and tidy they work and don't even stop for a drink well done guys 100% happy with my kitchen started on 16th April 2025 now finished on 08/05/2025
9 de maio de 2025
Opinião espontânea
Resposta da PA Housing
Good afternoon Paul.
Thank you very much for the review of your new kitchen and the work done by PiLON. It's important for us to hear your feedback about our contractors and the work they do, so that is much appreciated.
Most of all though, I'm glad you're happy with your new kitchen and the service you received. I hope you get a lot of enjoyment out of it!
Kind regards,
PA Housing Communications Team
Home survey
Wayne visited to complete a home survey. He was extremely personable and polite and explained the process to me on arrival.
He carried out the work professionally, answered my questions and was respectful of my property throughout.
2 de maio de 2025
Opinião espontânea
Resposta da PA Housing
Good morning Scott,
Thank you for your review, we massively appreciate your feedback on your home survey with Wayne. I think Wayne will be delighted to hear what you thought of his behaviour, professionalism, and way of explaining the process. I'll be sure to let the rest of the business know what you thought too so Wayne can be recognised for his work.
Thank you!
Kind regards,
PA Housing Communications Team
The guys doing the kitchen were great
The guys doing the kitchen were great , sometimes a little late but always finished the job when they said , Jan always texted the night before to let us know what there doing the next day , Which was really helpful
9 de abril de 2025
Opinião espontânea
Resposta da PA Housing
Good morning Clare,
Thank you very much for your review, it means a lot to us! I'm pleased that you were kept informed along the way and that you're happy with the work done in your kitchen. I'll do a special 'shout out' to Jan, I'm sure he'll appreciate your comments. I'm sorry to hear it wasn't always prompt, but I'm glad that your overall experience was a positive one. Thanks again!
Kind regards,
PA Housing Communications Team
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