I stayed at Kings Mill Hospital PA housing for 2 years. It's been an amazing experience. Both Sharon and Val ( the accomodation officers) were a pleasure to deal with- there wasn't any problem to whic... Ver mais
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Leia as opiniões dos outros
general updates: * Maintenance seems to have picked up. There’s still some rubbish around, but things have improved. I still don’t quite understand what the high service charge pays for… still... Ver mais
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I have been a tenant for 26 years and never had any problems. Whenever I have had to contact them, they have promptly resolved issues. Recently had some major improvements done which I am extremely pl... Ver mais
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Just had a full bathroom refurb. I can’t fault the items provided and the turnaround of work completed. There were afew odd days of sheduled appointments missed, but this was not by PA housing but the... Ver mais
A empresa respondeu
Informações sobre a empresa
- Associação de empresas de contrução civil
- Desenvolvimento de habitação
- Habitação social
- Alojamento protegido
Escrito pela empresa
We manage over 23,000 homes across the Midlands, London and the South East offering a range of solutions
Informações de contacto
3 Bede Island, LE2 7EA, Leicester, Reino Unido
- 0300 123 2221
- complaints@pahousing.co.uk
- www.pahousing.co.uk
3,6
Aceitável
639 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 72% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I was informed every evening who was…
I was informed every evening who was coming the next day , and a rough time they were coming ,all workers were very hard working. Love my new kitchen, overall we are very pleased with how it’s turned out ,and nice to have phone numbers to ring if there were any problems
23 de abril de 2025
Opinião espontânea
Resposta da PA Housing
Good morning Gina,
That's fantastic, glad you're happy with your kitchen and that you were kept up to date about when the workers were going to arrive. I'm also pleased that you have valuable contacts that you can get in touch with if you need to raise anything. Thank you so much for your feedback, it's massively appreciated by everyone here at PA.
Kind regards,
PA Housing Communications Team
This company is no good
This company is no good, I flagged a complaint officially by the phone it has not had a resolution yet. You sent out a surveyor who has confirmed my kitchen and bathroom are 16 years old and will not be replaced or updated. I have draughts from bathroom and 2 children in this house. With patio doors that don't keep cold out and windows that need to be lifted to be shut. Live here 10 years official tenant for 6 roughly. I've been given a new boiler but Your company did not even have it recorded that its been done. They have left a mess in the kitchen. I've reported the repairs by phone as app freezes out and you lose it all. Yet no one has contacted me about these repairs. Waiting on call back today. I will be looking into how long it is before it has to be changed by law as I have to live in a place that's far too cold in the winter. They rehung my patio door due to whistling as it was a bedroom about 5 years ago but still very cold when shut and locked. My 6 year old has to stay in that room now as I have had a baby and not enough space for us in the narrow room. Luckily my thermostat like to do it's own thing so we cook away all night and god knows how my gas bills have no been sky high but no one fitted the thermostat to the new boiler. So many things you are not doing right and still take our money. I'm asking for an escalation of my complaint today as its been over 10 days and no correspondence about it.
23 de abril de 2025
Opinião espontânea
Resposta da PA Housing
Good afternoon,
Thank you for your review and for raising these issues with us. I'm deeply sorry that you haven't been happy with the level of service you've received in a number of areas, so I've been in contact with the relevant managers to get to the bottom of this for you.
I've contacted our Programme Delivery Manager about your kitchen and bathroom, our Repairs Manager about the doors and the mess left, our Complaints Manager about your ongoing complaint, and our Gas Manager about your boiler. I hope that we're able to reach some positive outcomes for you.
Kind regards,
PA Housing Communications Team
I report for repairing many times not…
I report for repairing many times not response Nobody was coming for repairing
22 de abril de 2025
Opinião espontânea
Resposta da PA Housing
Good morning,
I'm very sorry that you didn't receive a response about your repair. Proactive communication is a key focus of ours that we know we need to improve. We need to do better, so I apologise. I hope your repair has now been resolved, but if you are continuing to report an issue without any response, you can submit an official complaint to us at the address below so the team can investigate what could've gone better.
www.pahousing.co.uk/contact-us/making-a-complaint/
Kind regards,
PA Housing Communications Team
Overall it was a good experience nce
It was a good experience. Wayne from PA came at the designated time frame. Wayne also helped me to install and use the PA application. He was professional and efficient.
17 de abril de 2025
Opinião espontânea
Resposta da PA Housing
Good afternoon Norlia,
That's brilliant news, thank you so much for your feedback. It's great that he was able to sign you up for our app too. Hopefully it will make managing your home more convenient for you.
I'll make sure to share this with the business so Wayne can be recognised for his professionalism. Thanks once again!
Kind regards,
PA Housing Communications Team
Very polite and proffesional no…
Very polite and proffesional no complaints
10 de abril de 2025
Opinião espontânea
Resposta da PA Housing
Good morning Alison,
Thank you so much for taking the time to leave us a positive review! It means a great deal to us to read that you had polite and professional service from a PA Housing colleague.
Kind regards,
PA Housing Communications Team
Surveyor visited to check condition of…
Surveyor visited to check condition of house and was very professional and friendly.
8 de abril de 2025
Opinião espontânea
Resposta da PA Housing
Good afternoon Lesley,
Thank you so much for sharing your experience of your recent survey with us, we're very grateful for your positive feedback. I'm glad it went so well and that you had professional customer service.
Kind regards,
PA Housing Communications Team
Wayne stock condition surveyor
Wayne stock condition surveyor came he completed his check well and thoroughly. Friendly and polite and came on time and rang beforehand. Thankyou
4 de abril de 2025
Opinião espontânea
Resposta da PA Housing
Good afternoon Natasha,
Thank you so much for your feedback for Wayne's survey, I'm glad he was able to provide this service for you so effectively and in a friendly, polite way too! I'll share this with my colleagues so Wayne receives your review. I'm sure he'll be very pleased!
Kind regards,
PA Housing Communications Team
Richard was very thorough friendly and…
Richard was very thorough friendly and efficient
31 de março de 2025
Opinião espontânea
Resposta da PA Housing
Good afternoon Columba,
I'm very pleased that Richard provided a great service for you and that you found him to be friendly. Thank you so much for your review, I'll be sure to pass this on to the rest of the business so Richard can get the recognition he deserves for a job well done.
Kind regards,
PA Housing Communications Team
Very good service
Very good service. Room is warm . View is very beautiful through the window. Weekly cleaning is superb . Kitchen facilities is brilliant. I enjoyed my stay for 3 months.
28 de março de 2025
Opinião espontânea
Resposta da PA Housing
Good afternoon Setara,
Thank you so much for your feedback, it's excellent to hear that you were happy with your accommodation during your 3-month stay. It means a huge amount to us to hear that you were pleased with the kitchen facilities, cleaning, the view, and more! All the best fur the future.
Kind regards,
PA Housing Communications Team
Unresponsive
Unresponsive.
Don't help with issues, I.e. parking, which should sit with them but they won't help with bullying and horrible neighbours.
High prices that go up at least twice a year for rent and "maintenance". I've been here for nearly 8 years and never seen anything maintained!
11 de março de 2024
Opinião espontânea
Resposta da PA Housing
Good afternoon Mel,
I'm very sorry and am disappointed to hear that your requests about your neighbour dispute have not been responded to and that you feel like you don't receive value for money with our services. We have more information about neighbour disputes and antisocial behaviour on our website at the address below:
https://www.pahousing.co.uk/help-and-support/tackling-antisocial-behaviour/asb-toolkit/
I hope this is useful and helps you to resolve this situation. In regard to the charges you pay, this can be discussed with our Income Team or your local Neighbourhood Coordinator, who will be able to provide you with a breakdown of charges. We aim to make these charges fair, so please get in contact with them if you feel like you don't receive the services you pay for.
Kind regards,
PA Housing Communications Team
Service support review about shahaed Torafder.
I am truely grateful to the Management team speacially Shahaed Torafser, He is always been very kind full, thoughtful and caring to all the concerns regards my mother who was resident at 21 abbey park flat no 21. and Thankful to the entire team. I am returning back to Canada in two weeks once again highly appreciate your support and kindness. Thanks
27 de agosto de 2024
Opinião espontânea
Resposta da PA Housing
Good morning Bhavna,
Thank you for your comments, we really appreciate your feedback for the service that our scheme management team and Shahaed in particular gave to your mother. I'm sure Shahaed will be delighted when he reads this, so I'll make sure to share your comments with the business to give him and the team some well-deserved recognition.
I wish you well in Canada, all the best for the future!
Kind regards,
PA Housing Communications Team
Best of the best quick and friendly :)
27 de fevereiro de 2025
Opinião espontânea
Resposta da PA Housing
Good morning Mariusz,
That's excellent to hear, I'm glad you received some high-quality customer service! Thank you for your kind words, they're much appreciated.
Kind regards,
PA Housing Communications Team
Such a disgrace and owful company !
Such a disgrace and owful company !! I have lived their property for 10 years. We have issue with our toilet getting blocked and flooding. We raised the complaint back in 2023 and still not dealt with!!! It’s impossible to get to customer service and if you are lucky they will book some one you. We take unpaid leave to stay home and wait but no one will turn and say there was no one in the property. Even on emergency booking they don’t show up !!
28 de fevereiro de 2025
Opinião espontânea
Resposta da PA Housing
Good morning Fiehiwot,
I'm very sorry that you have been contending with this issue with your toilet for so long and that the appointment for your repair was missed. This is deeply disappointing and we hope that we can resolve it for you as soon as possible. I've spoken to our Repairs Manager who assures me that she's chased this with her team. I hope this helps and that your issue is sorted soon.
Kind regards,
PA Housing Communications Team
Eden Park corby
My partner lived in supported accommodation at Eden Park in corby. The staff are accommodating and reassure the tenants when issues arise they promptly give advice and support to help each and every individual need. Without this service provided many young woman would be homeless. A big thank you and hands up to the staff in there!
23 de fevereiro de 2025
Opinião espontânea
Resposta da PA Housing
Good morning Owen,
Thank you so much for your kind review of the services provided by the Eden Park team. It's lovely and heart warming to read about yours and your partner's positive experience of their support. I'll make sure your feedback is passed on to the wider team at PA so the team at Eden Park can get some well-deserved recognition. Thanks again, Owen!
Kind regards,
PA Housing Communications Team
Data Breach
i was sent an email by PA that included my full home address as the subject line , i regard this as a data breach as subject lines in email are highly visible and can easily be intercepted online . PA claim its ok to do that and my data rights have not been breached , surely as its my data it should be my decision , sadly they employ many clowns who work from home , sometimes when you call them and wait 30 minutes you get to speak to a nice person but regardless of that no improvements are ever made and no lessons are ever learnt , can i ask other PA residents if they ever get emailed with their full address as the subject line ? their data protection officer is about as useful as a cat flap in an elephant house . PA need new management and better staff
20 de fevereiro de 2025
Opinião espontânea
Gas Team
Had my annual gas service completed last week due to the poor communication between Sureserve and myself no letter received turn up on 3 occassions without booking appointment then i was furious as received a legal letter from Jade but once she had got involved from start to finish all issues were resolved and got another appointment 2 days later when i was available, asset to PA Housing should be promoted for her proffessionalism and can do attitude.
17 de fevereiro de 2025
Opinião espontânea
Resposta da PA Housing
Good afternoon Richard,
Thank you so much for taking the time to tell us about this, we're very grateful for your review and I'm glad that your issue with the Gas Team has now been resolved. I'm sorry that your experience wasn't better from the start, but I'm pleased that Jade was on hand to make things right. I'll make sure she receives your feedback and I'm sure she'll be delighted, thank you.
Kind regards,
PA Housing Communications Team
In December 2023 I had my water tank…
In December 2023 I had my water tank from upstairs burst open causing a leakage downstairs which collapsed my ceiling and damaged my personal belongings. PA housing said that they will refund me the money that I lost in personal belongings. This wasn't easy to get as I felt I was being ignored. I then met my Neighbourhood Coordinator Aquib Mahamed who went above and beyond to help me receive the refund. He kept in touch often to keep me updated... And after some time went by he made sure that the refund was processed into my bank account without further delay. I just want to thank him for all his support in helping me. Thank you Aquib!
I appreciated what he did honestly he’s star
24 de fevereiro de 2024
Opinião espontânea
Resposta da PA Housing
Good afternoon Sam,
I'm very sorry that this happened to you, particularly that your personal property was damaged and that you felt like you were being ignored until Aquib stepped in. Thank you for bringing this to my attention, your feedback is very much appreciated. I'll make sure that Aquib is recognised for his efforts because it makes me proud that he was able to do that for you.
Thanks again, Sam!
Kind regards,
PA Housing Communications Team
Issue Well Handled…
My issue was handled kindly and professionally and managed to sort the it out.
6 de fevereiro de 2025
Opinião espontânea
Resposta da PA Housing
Good afternoon Salim,
Thank you for your review, I'm very pleased that your issue was resolved and that you received professional customer service. That's great to hear. I'm also very grateful for your feedback so thanks again!
Kind regards,
PA Housing Communications Team
Lies and no maintenance or repairs
Office staff lie on the phone, do not pass information along to workmen, dealing with mold for over 2 years, their surveyor says it's fine and nothing is wrong, windows all need replacing, balcony guard rail collapsing, skylight broken report on mold and they send a guy to try and clean before a surveyor turns up but only did half a job.
9 de fevereiro de 2025
Opinião espontânea
Resposta da PA Housing
Good afternoon Keiran,
I'm sorry you've felt that PA colleagues haven't communicated as they said they would. I also apologise that you feel that the work around your repairs and issues with mould aren't complete. As a team, we're grateful for your feedback because we want to deliver a better level of service that you can be more satisfied with. I hope that the issues you've raised are resolved soon.
Kind regards,
PA Housing Communications Team
Sara Tenancy Sustainment Officer was…
Sara Tenancy Sustainment Officer was absolutely amazing and really helped me with some issues i was having regarding my council tax bill. She is a very nice professional person and kept intouch with me until the matter was resolved.
31 de janeiro de 2025
Opinião espontânea
Resposta da PA Housing
Good morning Annabel,
Thank you so much for your review, it means a lot to us to hear that you've received this support and that you're happy with how it went. I'm pleased that Sara provided such great customer service in dealing with these issues with your council tax bill, I'll make sure she receives recognition from the business for her efforts. Thanks again!
Kind regards,
PA Housing Communications Team
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