Pallet2Ship Opiniões 

Excellent experience from start to finish. The team were responsive and followed up to make sure things ran smoothly.
Very competitive pricing, couldn't ask for more.
Gabriela was particularly attentive and kept me updated on progress each step of the way - thank you

A lovely company to deal with, regular updates, friendly emails and the delivery man was spot on. I would use them again.

Booked a pallet shipment because the quote page clearly stated private customers are accepted and no EORI number is required. That information was reinforced in the service details.

After payment, I was told the shipment could not proceed under those conditions unless further requirements were met, directly contradicting what was shown at checkout. This led to repeated back-and-forth emails and shifting explanations. The team handling emails constantly deflected and ignored points and were generally not helpful.

No collection ever took place, yet cancelling and obtaining a straightforward refund was unnecessarily difficult, with pressure to accept cancellation charges or account credit instead.

The issue isn’t the carriers that are used by Pallet2Ship, it’s the misleading quote page and poor handling from customer service once the problem was raised. Private customers should be extremely cautious and get written confirmation before booking. Better to spend some time to look to competitors who have clear conditions which arent hidden away in buttons or T&C's or quote pages which are misleading.

Update 26/01 --
Nikki from the team has contacted me to help resolve this issue and offered me a full refund due to the issues with the inital booking. I was satisfied with her assitance in this matter. It's a shame that the rest of the team that I dealt with were not as helpful.

Good communication. Great service.

Horrible experience with pallet2ship.

Ref: 10005198027
My seller booked a shipment online, was quoted a price, and paid in full. Only after payment was taken was we told the service booked was allegedly unsuitable and that I would need to pay significantly more (double) to proceed or change carrier. These restrictions and extra costs were not made clear before payment.

When I cancelled within 24hours because the service could not proceed as sold, pallet2ship refused to issue a full refund and instead kept 40% of my money, despite no collection or delivery taking place.

They have attempted to classify this as a “customer cancellation,” even though the issue only arose after payment due to information not disclosed upfront from a misleading website. I am now having to pursue a credit card chargeback to recover the remaining balance.

In my opinion, changing requirements after payment and retaining a large portion of the customer’s money is unacceptable and borderline criminal. I would strongly advise others to be cautious before using this company.

I obtained a better service at less than the original price from another provider. Steer clear of this lot.

Update to pallet2ships response: It’s sad to see that not only do they retain 40 percent of my money for no reason whatsoever. Now they tell lies about verbal abuse and police investigations? Absolutely deluded people. I’ve never heard the likes. I am the receiver of this package leaving this review. Not the shipper. at no stage did I speak with them on the phone nor was I anything other than respectful via my email correspondence.

I hope the 70 pound was worth it. You clearly need it more than I.

Great service, prompt, well packaged, courteous service and helpful driver.
Ian

We very rarely send oversea parcels. We used Pallet2Ship for a NI consignment and Andreea was amazing, helping us each step of the process to complete forms. We were also kept up to date with the process of our consignment which meant we could keep our client updated. It was a lot faster than we expected too. Thank you very much!

My experience was excellent. The customer support for international shipments was outstanding — very easy to reach 24/7 for any questions about the shipment process. The staff were friendly, professional, and always ready to help. I ordered an engine and it arrived on time with hassle-free delivery. Highly recommended.

Three absolute highlights:
1) Really good communication throughout
2) Great price for our pallet delivery
3) Not only was there no fuss in collecting an awkward heavy pallet but the driver came with an electric pallet truck and was really helpful getting it where I needed it. Not sure if that's normal but I was really grateful

Absolutely would use again

Great experience with them for the first time using their service, even have been a small problem as I misread the mails from them. But one day before the collection I just phone them up just to confirm the pallets have been booked in, surprisingly they wasn’t due to my side failure to provide the info they needed, but talking to Rafael it made it everything so simple and helpful, so he booked the pallet for the next day. A great experience from beginning to finish as the pallets been delivered safely.

Great customer service and prompt delivery. They were extremely supportive with getting the goods delivered. Communication was great leading to the delivery.

The Driver was persistent (his map lead him to the wrong entrance) but he kept looking till he found the property. The Driver was very helpful in the unloading of the pallet and friendly and courteous. A very pleasant experience and a credit to the company

FIRST CLASS SERVICE, 100% COMMITMENT

consultant support during the shipping process was excellent

Customer service well above and beyond, strong communication, quick resolution. Nikki's been absolutely brilliant to work with and made an otherwise painful process very smooth, reaching out unprompted with updates and suggesting different solutions.

Will use Pallet2Ship again for that reason alone. Platform is also intuitive and much easier than all the other options I was muddling through before

Interface between HQ, me and drivers was excellent.
Dan, at HQ, was knowledgeable and replied quickly and effectively to my various queries
The driver could not have been more helpful at unloading time.
Top marks all round!

Fast, easy, clean process.

Professional service with no issues from booking through to delivery, slick and seamless.